We've been transitioning to a new TiVo product for the last few months and transitioning away from the standalone DVR's. I'm sure that's why the technician did not have a DVR. I can certainly have someone contact the customer regarding our new TiVo product to see if that's something they...
may be interested in. We do have some great packages available with that product.
response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] there has been no improvement in service tech said there was a issue with line other than our house and was to put in a order for the line repair unit there is no change in service and their statement is a lie and service tech can come back and see the same issue is still present I demand repair or a complete refund or a proper repair,there are recordings they can view that clearly prove my response and other witness to prove this fix it or give me a full refund loss of wages due to lost of income and I will get another provider no less will be tolerated thank you [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...
would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per the attached email, [redacted] at [redacted] Insurance advised that Atrex (the contracted company that was sent to my home) would be issuing a check. I have not received any confirmation or follow-up from Atrex or Mediacom. Nor do I have a turnaround time on when the check will be mailed.
Regards,
[redacted]
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] first free day we have would be after 5:30 pm or Saturday after 3:pm or Sunday call and make an apt. You have my phone number
Very sorry for all of the issues. If you can provide me with a date/time that's convenient I can have another tech come out to hopefully get your HSD working.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com: They have credited my account. As of 2 June 2016 this issue is resolved. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
My name is Charles Love and I live at 10208 Whitesville Road, Fortson, GA 31808. I have contacted Mediacom on numerous occasions trying to get my cable black line replaced with an orange line and buried. The black cable was suppose to be replaced with the orange line on 24 May 2016. It was on 23 May 2016 that Mediacom came out to fix a problem I was having getting channels without interference. The contactor used to black line designed for posts because he was out of the orange line. Needless to say I have been promised over and over again that my line would be replaced with an orange line and that the orange line would be buried. I'm tied of promises! As of today 17 June 2016 (12:03 P.M.) the black cable is still on the ground in my yard. I'm hoping that no one trips on the line and gets hurt. Mediacom contractors reported that my problem was fixed on 9 June 2016, and the order was closed. I reported that my order was not completed and have been waiting ever since for someone to take action. I'm asking that you please pass this information to someone of importance that may assisted me. I may be contacted at (706) 327-5809. Mediacom should be ashamed of such poor service. Disgruntled customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I accept that the business states that maintenance is working on the issue. Unfortunately, my work schedule didn't allow me to be available for the appointment on 10/13/2016. I am still experiencing connectivity issues via Wi-Fi or Ethernet connectivity. I have another technician visit scheduled for 10/25/2016 that works better with my work schedule. While I understand that a technician must come out again, I've come to the conclusion that this visit will be the same as the last 3 visits, whereas I'll be told my issues revolve from a issue with the line that feeds my complex. While I'm hopeful that by the time the next technician comes out for the scheduled appointment on 10/25 the issues will be resolved, I am still experiencing the same connectivity issues and slow speeds I have formally complained about.
Regards,
[redacted]
Mediacom and their contractor Cencom Multimedia Services (334)480-2212 pulled out my WOW cable wire, at around 1430, while digging in my yard for their customer. When they pulled the wire, I went outside and let them know. The guy said "OH, I didn't even know what that wire was for?" and I asked them if they could fix it, and they said they would let me know. At five o'clock (quitting time) they informed me that they did not touch WOW cable and I would have to call WOW!! No, "sorry" nothing other than we damaged your property and we are out of here!!! They left a safety hazard in my yard, there is a bundle of unburied cables and a big metal rod sticking out of the ground for any child to come along and yank it right out. I tried calling Mediacom and the customer service rep, Marcy didn't seem too concerned and when I asked to speak to a supervisor she said they were all in a meeting and they would call me tomorrow. Seriously, that's why everyone hates Mediacom!!!!!!!!!! I need that safety hazard in my front yard fixed before someone gets hurt!!! I took pictures and am still waiting for a call back Pathetic!!!!!!!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will need to talk to someone from Mediacom for details to decide if they actually can and will provide the service in an efficient and timely manner and when installation can be set up. How long will my business be down without phones and Internet?
Regards,
[redacted]
The customer was in an introductory package for premium services and digital plus and the pricing for those services has now increased. Pricing for Family Cable and HSD services have not changed.
We've been transitioning to a new TiVo product for the last few months and transitioning away from the standalone DVR's. I'm sure that's why the technician did not have a DVR. I can certainly have someone contact the customer regarding our new TiVo product to see if that's something they...
may be interested in. We do have some great packages available with that product.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] there has been no improvement in service tech said there was a issue with line other than our house and was to put in a order for the line repair unit there is no change in service and their statement is a lie and service tech can come back and see the same issue is still present I demand repair or a complete refund or a proper repair,there are recordings they can view that clearly prove my response and other witness to prove this fix it or give me a full refund loss of wages due to lost of income and I will get another provider no less will be tolerated thank you [redacted]
We have a maintenance tech going out today and I'll follow up afterwards to ensure the issues is corrected.
We're going to go ahead and replace the existing drop.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...
would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per the attached email, [redacted] at [redacted] Insurance advised that Atrex (the contracted company that was sent to my home) would be issuing a check. I have not received any confirmation or follow-up from Atrex or Mediacom. Nor do I have a turnaround time on when the check will be mailed.
Regards,
[redacted]
Maintenance is still working in the area and we do have a service call scheduled for Mr. [redacted] tomorrow (10/13).
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] first free day we have would be after 5:30 pm or Saturday after 3:pm or Sunday call and make an apt. You have my phone number
Very sorry for all of the issues. If you can provide me with a date/time that's convenient I can have another tech come out to hopefully get your HSD working.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com: They have credited my account. As of 2 June 2016 this issue is resolved. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
My name is Charles Love and I live at 10208 Whitesville Road, Fortson, GA 31808. I have contacted Mediacom on numerous occasions trying to get my cable black line replaced with an orange line and buried. The black cable was suppose to be replaced with the orange line on 24 May 2016. It was on 23 May 2016 that Mediacom came out to fix a problem I was having getting channels without interference. The contactor used to black line designed for posts because he was out of the orange line. Needless to say I have been promised over and over again that my line would be replaced with an orange line and that the orange line would be buried. I'm tied of promises! As of today 17 June 2016 (12:03 P.M.) the black cable is still on the ground in my yard. I'm hoping that no one trips on the line and gets hurt. Mediacom contractors reported that my problem was fixed on 9 June 2016, and the order was closed. I reported that my order was not completed and have been waiting ever since for someone to take action. I'm asking that you please pass this information to someone of importance that may assisted me. I may be contacted at (706) 327-5809. Mediacom should be ashamed of such poor service. Disgruntled customer.
I'm working with our team now to see what the issue is and try to resolve it for the customer.
I spoke with our contractor and the customer should be receiving a check for the damages from their insurance company very soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I accept that the business states that maintenance is working on the issue. Unfortunately, my work schedule didn't allow me to be available for the appointment on 10/13/2016. I am still experiencing connectivity issues via Wi-Fi or Ethernet connectivity. I have another technician visit scheduled for 10/25/2016 that works better with my work schedule. While I understand that a technician must come out again, I've come to the conclusion that this visit will be the same as the last 3 visits, whereas I'll be told my issues revolve from a issue with the line that feeds my complex. While I'm hopeful that by the time the next technician comes out for the scheduled appointment on 10/25 the issues will be resolved, I am still experiencing the same connectivity issues and slow speeds I have formally complained about.
Regards,
[redacted]
Mediacom and their contractor Cencom Multimedia Services (334)480-2212 pulled out my WOW cable wire, at around 1430, while digging in my yard for their customer. When they pulled the wire, I went outside and let them know. The guy said "OH, I didn't even know what that wire was for?" and I asked them if they could fix it, and they said they would let me know. At five o'clock (quitting time) they informed me that they did not touch WOW cable and I would have to call WOW!! No, "sorry" nothing other than we damaged your property and we are out of here!!! They left a safety hazard in my yard, there is a bundle of unburied cables and a big metal rod sticking out of the ground for any child to come along and yank it right out. I tried calling Mediacom and the customer service rep, Marcy didn't seem too concerned and when I asked to speak to a supervisor she said they were all in a meeting and they would call me tomorrow. Seriously, that's why everyone hates Mediacom!!!!!!!!!! I need that safety hazard in my front yard fixed before someone gets hurt!!! I took pictures and am still waiting for a call back Pathetic!!!!!!!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I will need to talk to someone from Mediacom for details to decide if they actually can and will provide the service in an efficient and timely manner and when installation can be set up. How long will my business be down without phones and Internet?
Regards,
[redacted]
We're attempting to schedule an appointment today.
The customer was in an introductory package for premium services and digital plus and the pricing for those services has now increased. Pricing for Family Cable and HSD services have not changed.
We'll shoot for tomorrow afternoon. Thanks.