Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told that I had a $45.00 credit on my account when I acquired about the modem. Where did that go?
Regards,[redacted]
I will be home tomorrow 5/8 after 2:00 pm all afternoon and in the morning on Saturday 5/9/15 until 1. They need to be completed by 1pm on Saturday as I have things scheduled Saturday afternoon.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
If Ms. [redacted] wants the service I can make sure we get her installed promptly, now that cable has been built to her business. I would be happy to work with her on that.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I can not pay off the debt as MEDIA COM has failed to accurately submit a Notice to the "COLLECTIONS AGENCY"The disregard to mentioning the inaccurate/false submission, as stated in my complaint is again an example of the standards that reflects Media Com as a company. So as to assist in the reading of the complaint. "I HAVE A NOTICE FROM COLLECTION THAT SAYS I OWE A DIFFERENT AMOUNT THAN WHAT MEDIA-COM SAYS I OWE". Collections notice says I only owe 298.00Media com says I owe 598.00I have been waiting three days now for a return call on this matter; as I was told I would receive a phone call.I will gladly pay 298.00 to collections However; I am sure Media Com will not find that sufficient, So I EXPECT the 298.00 false information on my credit report,and Notice to collections to be removed by Media Com and then I will pay their desired amount of 598.00
We had a maintenance tech out on 1/12/16 who made some adjustments in the plant. Just need to find out from the customer if they are still experiencing issues wiht their Internet service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been doing this for months. I report it, they send a junior tech out who looks at the house cable and says "I don't find anything wrong, but the signal is off, so it must be in the street lines, but I'm not authorized to look at those, so I'll have to open a ticket to get maintanence to come out." They send a line truck out, he fools around, then 24 hours later it goes out. Every time I report it I'm told there are NO OUTAGES in my area. I've had 3 people at Mediacom tell me they know there is a problem with the lines on this street. The cable feeding my house isn't even attached to the pole. see attached images
Regards,
[redacted]
We completed a service call for the customer on 3/5. I need to know if the customer is still experiencing problems with service and specifically what the issues area.
We can certainly get someone out to secure the cable to the pole. As already mentioned, maintenance has been out and we are unable to find a problem that would cause the cable to go out once a week. I would suggest the customer to call us as soon as the cable goes out so we can respond as quickly as possible in an attempt to identify the problem.
This appears to be a misunderstanding. I had one of our call center supervisors review the customer's account. Although there was a package error on the account, the billing is correct. The current monthly service amount is $109.25, which includes Expanded Video Service, High Speed...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Again, I can request a credit for the $3.95 going back to June of last year but the charge is applicable as the service is a package including Home Network Manager. So I can't take the fee off going forward.
I have verified this morning that the modem has been taken off of the account. There is a $0 balance on the account. The customer did not pay for the modem and there was no deposit on the equipment, so no money is due the customer.
We had a technician out to Mr. [redacted]'s home on Sunday, 1/18/15. He reported several bad connectors behind wall plates which he replaced. It's been reported to me that the issues experienced by Mr. [redacted] have now been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told that I had a $45.00 credit on my account when I acquired about the modem. Where did that go?
Regards,[redacted]
I will be home tomorrow 5/8 after 2:00 pm all afternoon and in the morning on Saturday 5/9/15 until 1. They need to be completed by 1pm on Saturday as I have things scheduled Saturday afternoon.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
I've left a voice mail for the customer this morning to see if they are still seeing issues. The modem has been on line for 28 days and looks good.
If Ms. [redacted] wants the service I can make sure we get her installed promptly, now that cable has been built to her business. I would be happy to work with her on that.
We had a service call for the customer on 7/30. I just need to know if the customer is still having issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I can not pay off the debt as MEDIA COM has failed to accurately submit a Notice to the "COLLECTIONS AGENCY"The disregard to mentioning the inaccurate/false submission, as stated in my complaint is again an example of the standards that reflects Media Com as a company. So as to assist in the reading of the complaint. "I HAVE A NOTICE FROM COLLECTION THAT SAYS I OWE A DIFFERENT AMOUNT THAN WHAT MEDIA-COM SAYS I OWE". Collections notice says I only owe 298.00Media com says I owe 598.00I have been waiting three days now for a return call on this matter; as I was told I would receive a phone call.I will gladly pay 298.00 to collections However; I am sure Media Com will not find that sufficient, So I EXPECT the 298.00 false information on my credit report,and Notice to collections to be removed by Media Com and then I will pay their desired amount of 598.00
We had a maintenance tech out on 1/12/16 who made some adjustments in the plant. Just need to find out from the customer if they are still experiencing issues wiht their Internet service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been doing this for months. I report it, they send a junior tech out who looks at the house cable and says "I don't find anything wrong, but the signal is off, so it must be in the street lines, but I'm not authorized to look at those, so I'll have to open a ticket to get maintanence to come out." They send a line truck out, he fools around, then 24 hours later it goes out. Every time I report it I'm told there are NO OUTAGES in my area. I've had 3 people at Mediacom tell me they know there is a problem with the lines on this street. The cable feeding my house isn't even attached to the pole. see attached images
Regards,
[redacted]
Our contractor who buries drops for us has this order and should complete the work by next week.
We completed a service call for the customer on 3/5. I need to know if the customer is still experiencing problems with service and specifically what the issues area.
We can certainly get someone out to secure the cable to the pole. As already mentioned, maintenance has been out and we are unable to find a problem that would cause the cable to go out once a week. I would suggest the customer to call us as soon as the cable goes out so we can respond as quickly as possible in an attempt to identify the problem.
This appears to be a misunderstanding. I had one of our call center supervisors review the customer's account. Although there was a package error on the account, the billing is correct. The current monthly service amount is $109.25, which includes Expanded Video Service, High Speed...
Data service, a cable modem and three DTA's.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We had a maintenance tech out on 7/28 to do some work on the main lines. I need to know if the customer is still having issues since that time.
Again, I can request a credit for the $3.95 going back to June of last year but the charge is applicable as the service is a package including Home Network Manager. So I can't take the fee off going forward.
I have verified this morning that the modem has been taken off of the account. There is a $0 balance on the account. The customer did not pay for the modem and there was no deposit on the equipment, so no money is due the customer.
I do show a service call for Mr. [redacted] on January 7th. Just need to know if he is still having issues.
We had a technician out to Mr. [redacted]'s home on Sunday, 1/18/15. He reported several bad connectors behind wall plates which he replaced. It's been reported to me that the issues experienced by Mr. [redacted] have now been resolved.
Is there a time this week when we can schedule another service call?