Pure Divine

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face serum and eye cream on a day trial basis back on 06/07/and paid the shipping and handling fees of $and $The trial expired on 06/22/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/22/2017: $for the face serum and $for the eye creamDue to no cancellation the autoship program took effectThe following month on 07/22/the customer was charged for new shipments: $for the face serum and $for the eye creamThe final order was charged on 08/21/2017: $for the face serum and $for the eye cream.The customer contacted our Customer Service on 12/11/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 08/21/and 07/22/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: [redacted] dated 01/04/ $Trans-ID: [redacted] dated 01/04/$Trans-ID: [redacted] dated 01/04/$Trans-ID: [redacted] dated 01/04/The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face serum and eye cream on a day trial basis back on 04/09/and paid the shipping and handling fees of $and $The trial expired on 04/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/24/2017: $for the face serum and $for the eye creamDue to no cancellation the autoship program took effectThe following month on 05/24/the customer was charged for new shipments in the amounts of $for the face serum and $for the eye cream.The customer contacted our Customer Service on 05/30/and requested for the subscription to be cancelled and requested refundsWe immediately cancelled the subscription and offered a 50% refund for the order charged on 05/24/but the customer declined so no refunds were processedUnfortunately on 07/31/the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favorHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 04/24/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: [redacted] dated 12/26/ $Trans ID: [redacted] dated 12/26/2017.The refund of $should reflect on customer’s account within to business daysThe second refund of $will be refunded via check and the check will be mailed to the customer’s address in 4-weeksPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would hope that for the benefit of future clients they would consider making their tterms more visible and not hidden Thanks to the Better Business for helping to get this matter resolved Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 06/06/and paid the shipping and handling fees of $and $4.90.The trial expired on 06/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/13/$for the Skin Cream and $for the Eye Serum Customer contacted our Customer Service on 06/21/and requested for the subscription to be cancelled, which we did.Customer also requested a refund,our Customer Service offered the customer a courtesy credit $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel our customer’s concerns and do apologize for the inconvenience thus we have provided the customer the remaining amounts ,$for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations: Refunded - $Trans-ID: [redacted] Dated 06/23/ Refunded - $Trans-ID: [redacted] Dated 06/23/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In addition to being refunded, I wish Pure Divine to cease its deceptive business practices Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 05/19/and paid the shipping and handling fees of $and $4.90.The trial expired on 06/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/03/$for the Face Serum and $for the Eye Cream Customer contacted our Customer Service on 06/29/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 06/03/$for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations: $Trans ID: [redacted] dated 06/30/ $Trans ID: [redacted] dated 06/30/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our product Face Serum on a day trial basis back on 03/21/and paid the shipping and handling fee of $4.90.The trial expired on 04/05/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 04/05/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund $for the Face Serum charged on 04/05/for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 04/10/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 06/01/and paid the shipping and handling fees of $and $The trial expired on 06/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/16/2017,$for the Face Cream and $for the Eye Serum Customer contacted our Customer Service on 06/16/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/16/2017,$for the Face Cream and $for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations: $Trans ID: [redacted] dated 06/30/ $Trans ID: [redacted] dated 06/30/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Cream and Serum on a day trial basis back on 06/22/and paid the shipping and handling fees of $and $4.90.The trial expired on 07/07/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/07/2017, $for the Cream and $for the Serum.Customer contacted our Customer Service on 07/19/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 07/07/$for the Cream and $for the Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 07/26/ $Trans ID:*** dated 07/26/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Face Cream and Eye Serum on a day trial basis back on 06/18/and paid the shipping and handling fees of $and $The trial expired on 07/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/03/$for the Face Cream and $for the Eye SerumDue to no cancellation the autoship program took effectThe following month on 08/02/the customer was charged for new shipments,$for the Face Cream and $for the Eye Serum.Customer contacted our Customer Service on 08/03/and requested for the subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 07/03/$and $charged on 08/02/for the Face CreamWe will also be refunding $charged on 07/03/and $charged on 08/02/for the Eye Serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID:*** dated 08/23/2017. $Trans ID:*** dated 08/23/2017. $Trans ID:*** dated 08/23/2017. $Trans ID:*** dated 08/23/2017. Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***i thank you st Revdex.com for your quick response and so appreciate your efforts in securing a refund for meI will give the allotted time to see refund and hopefully it will happen and this matter will be resolvedIf I do not receive for any reason will advise Revdex.com if that Thank you again

At this time the customer has been fully refundedBelow we have listed all refunds for your referenceWe appreciate your understandingHave a great day!$Trans ID:*** dated 08/09/ $Trans ID:*** dated 08/09/2017.$Trans ID:*** dated 04/26/ $Trans ID:*** dated 04/26/2017.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Cream and Serum on a day trial basis back on 05/31/and paid the shipping and handling fees of $and $4.90.The trial expired on 06/15/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/15/$for the Cream and $for the Serum.Due to no cancellation the autoship program took effect.The following month on 07/15/the customer was charged for new shipments, $for the Cream and $for the SerumCustomer contacted our Customer Service on 07/15/and requested for the subscription to be cancelled, which we did.The Customer also requested a refund our Customer Service offered the customer a courtesy refund, $for the Cream and $for the Serum,which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds for the charges on 07/15/2017,$for the Cream and $for the Serum.We will also be refunding the customer for the charges on 06/15/2017,$for the Cream and $for the Serum for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 07/26/ $Trans ID:*** dated 07/26/2017.$Trans ID:*** dated 07/26/2017.$Trans ID:*** dated 07/26/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business told a blatant fabrication of what transpiredI, again, stand by my request as stated in my initial complaintConspicuously, this business failed to respond to sameI am more than willing to proceed in a Court of competent jurisdiction and let a Judge see exactly what transpired here and who shall prevail, or, this business can amicably resolve this with my mere request for an amount substantially less than what I may get if I prevail in Court, which I am quite confident I will

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 06/14/and paid the shipping and handling fees of $and $4.90.The trial expired on 06/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/29/$for the Face Serum and $for the Eye Cream,however the Eye Cream charge for $was declined.Customer contacted our Customer Service on 07/01/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the Face Serum charged on 06/29/ in the amount of $for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID:*** dated 07/06/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 06/12/and paid the shipping and handling fees of *** *nd $***The trial expired on 07/31/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/27/$*** for the Skin Cream and $*** for the Eye Serum.Customer contacted our Customer Service on 08/01/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided full refunds for the charges on 06/27/2017,*** for the Skin Cream and *** for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:*** Trans ID:*** dated 09/25/ *** Trans ID:*** dated 09/25/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.Tell us why here