Pure Divine

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 04/05/and paid the shipping and handling fees of $and $4.90.The trial expired on 04/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/20/$for the Face Serum and $for the Eye CreamCustomer contacted our Customer Service on 04/26/and requested for the subscription to be cancelled, which we did .The customer also requested a refund our Customer Service offered the customer a courtesy refund,$ for the Face Serum and $for the Eye Cream.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $ for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 08/09/ $Trans ID:*** dated 08/09/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream on a day trial basis back on 05/21/and paid the shipping and handling fee of $4.90.Customer contacted our Customer Service on 05/31/and requested to return their order.Our Customer Service informed the customer of our return policy and that their would be a $restocking fee,which the customer accpeted.Our Customer Service provided the customer with an rma (return merchandise authorization)to be able to ship back the product.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the $charged for the restocking of the productHere is the refund confirmation:$Trans ID:*** dated 06/01/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face serum and eye cream on a day trial basis back on 04/09/and paid the shipping and handling fees of $and $The trial expired on 04/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/24/2017: $for the face serum and $for the eye creamDue to no cancellation the autoship program took effect and we continued to bill the customer monthly until 09/21/Here are the remaining charges: $for the face serum and $for the eye cream charged on 05/24/2017$for the face serum and $for the eye cream charged on 06/23/2017$for the face serum and $for the eye cream charged on 07/23/2017$for the face serum and $for the eye cream charged on 08/22/2017$for the face serum and $for the eye cream charged on 09/21/2017The customer contacted our Customer Service on 12/21/and requested refundsWe immediately cancelled their account and offered a full refund for their recent orderThe customer declined so no refunds were processed at that timeHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 09/21/2017, 08/22/and 07/23/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: *** dated 01/25/$Trans ID: *** dated 01/25/2018. $Trans ID: *** dated 01/25/2018.$Trans ID: *** dated 01/25/$Trans ID: *** dated 01/25/$Trans ID: *** dated 01/25/2018.The refunds of $should reflect on customer’s account within to business days; the charges of $will be refunded via check and will be mailed to the customer’s address in 4-weeksPlease relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 09/03/2017 and paid the shipping and handling fees of $5.90 and $4.90.The trial expired on 09/18/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/03/2017 $94.90 for the Skin Cream and $89.90 for the Eye Serum.Due to no cancellation the autoship program took effect. Customer contacted our Customer Service on 09/18/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 09/18/2017, $94.90 for the Skin Cream and $89.90 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.90 Trans ID:[redacted] dated 09/19/2017.      $89.90 Trans ID:[redacted] dated 09/19/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face serum and eye cream on a 14 day trial basis back on 04/09/2017 and paid the shipping and handling fees of $5.90 and $4.90. The trial expired on 04/24/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/24/2017: $94.90 for the face serum and $89.90 for the eye cream. Due to no cancellation the autoship program took effect. The following month on 05/24/2017 the customer was charged for new shipments in the amounts of $94.90 for the face serum and $89.90 for the eye cream.The customer contacted our Customer Service on 05/30/2017 and requested for the subscription to be cancelled and requested refunds. We immediately cancelled the subscription and offered a 50% refund for the order charged on 05/24/2017 but the customer declined so no refunds were processed. Unfortunately on 07/31/2017 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 04/24/2017 for any misunderstanding when placing the order. Here are the refund confirmations:$94.90 Trans-ID: [redacted] dated 12/26/2017.      $89.90 Trans ID: [redacted] dated 12/26/2017.The refund of $94.90 should reflect on customer’s account within 3 to 7 business days. The second refund of $89.90 will be refunded via check and the check will be mailed to the customer’s address in 4-6 weeks. Please relay this information to our customer and feel free to let us know should you have further questions.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face serum and eye cream on a 14 day trial basis back on 06/07/2017 and paid the shipping and handling fees of $5.90 and $4.90. The trial expired on 06/22/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/22/2017: $94.90 for the face serum and $89.90 for the eye cream. Due to no cancellation the autoship program took effect. The following month on 07/22/2017 the customer was charged for new shipments: $94.90 for the face serum and $89.90 for the eye cream. The final order was charged on 08/21/2017: $94.90 for the face serum and $89.90 for the eye cream.The customer contacted our Customer Service on 12/11/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 08/21/2017 and 07/22/2017 for any misunderstanding when placing the order. Here are the refund confirmations:$94.90 Trans-ID: [redacted] dated 01/04/2018.      $94.90 Trans-ID: [redacted] dated 01/04/2018. $89.90 Trans-ID: [redacted] dated 01/04/2018. $89.90 Trans-ID: [redacted] dated 01/04/2018. The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records,customer ordered our Face Serum and Eye Cream on a 14 day trial basis back on 05/19/2017 and paid the shipping and handling fees of $5.90 and $4.90.The trial expired on 06/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/03/2017 $94.90 for the Face Serum and $89.90 for the Eye Cream.  Customer contacted our Customer Service on 06/29/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 06/03/2017 $94.90 for the Face Serum and $89.90 for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations: $94.90 Trans ID:[redacted] dated 06/30/2017.      $89.90 Trans ID:[redacted] dated 06/30/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/20/2017 and paid the shipping and handling fees of $5.90 and $4.90.The trial expired on 05/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/05/2017 $94.90 for the Skin Cream and $89.90 for the Eye Serum. Customer contacted our Customer Service on 05/25/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 05/05/2017,$94.90 for the Skin Cream and $89.90 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.90 Trans ID:[redacted] dated 05/26/2017.      $89.90 Trans ID:[redacted] dated 05/26/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Face Serum product on a 14 day trial basis back on 06/21/2017 and paid the shipping and handling fee of $4.90.The trial expired on 06/21/2017 and due to the fact that the customer didn’t cancel they were charged $94.90 for the original shipment. Customer contacted our Customer Service on 06/06/2017 and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for Face Serum charged on 06/21/2017 for any misunderstanding when placing the order. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :  Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records, customer ordered our Skin Serum product on a 14 day trial basis back on 06/13/2017 and paid the shipping and handling fee of $4.90.The trial expired on 06/28/2017 and due to the fact that the customer didn’t cancel they  were charged $94.90 for the original shipment.  Customer contacted our Customer Service on 06/28/2017 and requested for her subscription to be cancelled,which we did.The customer also requested a refund our Customer Service offered the customer a courtesy refund of $33.21,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund $61.69 for any misunderstanding when placing the order. Here is the refund confirmation: $61.69 Trans ID:[redacted] dated 06/30/2017.  Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Face Serum and Eye Cream on a 14 day trial basis back on 06/01/2017 and paid the shipping and handling fees of $5.90 and $4.90. The trial expired on 06/16/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/16/2017,$94.90 for the Face Cream and $89.90 for the Eye Serum.   Customer contacted our Customer Service on 06/16/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/16/2017,$94.90 for the Face Cream and $89.90 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations: $94.90 Trans ID:[redacted] dated 06/30/2017.      $89.90 Trans ID:[redacted] dated 06/30/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 03/21/2017 and paid the shipping and handling fees of $5.90 and $4.90.The trial expired on 04/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/05/2017 $94.90 for the Skin Cream and $89.90 for the Eye Serum. Customer contacted our Customer Service on 04/11/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 04/05/2017,$94.90 for the Skin Cream and $89.90 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$94.90 Trans ID:[redacted] dated 05/16/2017.      $89.90 Trans ID:[redacted] dated 05/16/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In addition to being refunded, I wish Pure Divine to cease its deceptive business practices.
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 06/06/2017 and paid the shipping and handling fees of $5.90 and $4.90.The trial expired on 06/21/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/13/2017 $94.90 for the Skin Cream and $89.90 for the Eye Serum.  Customer contacted our Customer Service on 06/21/2017 and requested for the subscription to be cancelled, which we did.Customer also requested a refund,our Customer Service offered the customer a courtesy credit $47.45 for the Skin Cream and $44.95 for the Eye Serum,which the customer accepted.However we feel our customer’s concerns and do apologize for the inconvenience thus we have provided the customer the remaining amounts ,$47.45 for the Skin Cream and $44.95 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations: Refunded - $47.45 Trans-ID: [redacted] Dated 06/23/2017      Refunded - $44.95 Trans-ID: [redacted] Dated 06/23/2017 Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.