Pure Life Garcinia Cambogia

This is a company that advertises a FREE TRIAL offer, pay $for shipping only, for their product and in the fine print they have made some statement that allows them to bill you $if you don't cancel within days, according to the Rep I spoke to in August I called to cancel and was told that if I returned the product unopened, I could cancel but if the TRIAL OFFER product had been opened I couldn't return it Also, there was apparently a link that when I ordered the trial offer it also ordered another product associated and I was also shipped that product as well Let me warn anybody right now that after they get your credit or debit card number you are in for continued shipment surprises Also, after I was successful in cancelling the first product I was not told that the 2nd product was a totally different order and that I needed to cancel it separately, even though the phone number on my bank charge was the same for both I received another bill and notice of 2nd shipment of a product that I thought I had cancelled I called the company this morning and was told that even if I refused the shipment at the door or returned it unopened that the company was not obligated to credit the charges to my account DOES THIS OR DOESN'T THIS appear to be a SCAM at least, if not a fraudulent business practice DON'T ORDER THIS PRODUCT OR YOU WILL SPEND PLENTY OF MONEY trying to get out from under their grasp

Dear Ms***, After reviewing Ms [redacted] 's account, we have refunded her $84.47, and $September 3, There will be no further shipments, or chargesPlease allow 5-business days for the refund to show in her accountFor any further questions please contact us at 1-888-409-2310.Sincerely, Pure Life

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is clear that the company did not even research my complaintI was never charged for the subscription, so how would it be refunded to me? Why would I be yelling at the agent about a charge that I hadn't even incurred yet? My complaint is about the so-called "terms" not being listed on the mobile site, trapping people like myself into wasting money on a schemeIt is more than obvious why this company has an "F" rating with the Revdex.com Regards, [redacted]

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Ms [redacted] placed an online order for day trial of our product Pure Life Garcinia Cambogia at https://www.purelifegarciniacambogia.com/ on 3/5/ All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer twice The Terms and Conditions state that the customer will be charged a non-refundable fee of $plus applicable taxes for shipping of a day supply of the product The customer will then have days to evaluate the product and if they are not satisfied, can call our customer service and incur no further charges We will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the product The Terms and Conditions also clearly state that this day trial begins on the day the product is ordered If the customer elects not to contact us to obtain an RMA number within days, he or she will be charged $plus applicable taxes for the product The customer will continue to receive a fresh new day supply until they contact our customer support department to cancelThe customer service number can be found on the webpage the customer placed their order on, as well as on their bank or credit card statement next to the transaction(s) As we did not receive contact or a cancellation request within the days as specified in our terms, our system went ahead and automatically processed $to Ms [redacted] ’s accountMs [redacted] did contact our customer support department on 3/19/to cancel and was offered a partial credit to keep the product, which was accepted and a credit of $was immediately processed We note that the complaint indicates that Ms [redacted] ordered products As a courtesy, we have investigated this matter and discovered that she also enrolled in a similar trial program with our sister company, which billed her $for the shipping and handling under similar circumstances to those described aboveMs [redacted] was also billed $on 3/19/ for completion of the trial period and purchasing the one-month supply of the product When Ms [redacted] contacted them to cancel her account she also chose to keep the merchandise for a 25% creditAs a courtesy, we have requested they credit the remaining amount of $ In the interest of maintaining customer goodwill, we have credited the remaining amount of $Ms [redacted] should see this credit within the next 1-business daysWe sincerely apologize for any confusion or inconvenience that may have been experienced and hope this satisfies Ms [redacted] ’s complaintIf there is anything further we can do to assist in this matter please contact us directly

Pure Life Garcinia CambogiaI just got charged $for a day supply of this supplementI signed up to a "FREE TRIAL" Yeah right! There is nothing on this when you sign up for it that if you dont like the product within days from the order date you have to call to cancel and send back the productNothing on my receipt eitherYou have to scroll to the bottom of the actual web page to see their terms and conditionsAfter going round and round the houses with some robot woman reading a script she finally managed to explain that I am not getting another shipment, but that the $charge was for the original order that I didn't call to cancelSoBy all means give it a goJust know that if you do not call to cancel before the days from original order placement you will be chargedAnd not only that, you then have to send it back anywaySo its not even free to start with! I feel completely ripped off by their underhanded website that they are clearly trying to trick people with The product is not worth $as well they knowYou can get the same thing on Amazon for half the price I obviously understand that ther terms and conditions are what they are But I disagree with the way they set up their site to deliberately trick people into thinking they are getting a free trial

Pure Life Garcinia Cambogia W McFadden Ave #BSanta Ana CA, September 3, left;">Case Id Number: [redacted] Dear Ms [redacted] , After reviewing Mr [redacted] 's account we have refunded him $84.47, and $and the account has been closedIt can take 5-business days for the to be seen in the account If there are any further questions please call us at 1-888-409-Sincerely, Pure Life Garcinia Cambogia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved NOTE: the refund was made late last weekI greatly appreciate your assistance in getting this resolved Regards, [redacted]

I was not sent a statement. I have the email of the initial charge confirmation but was not sent a statement for the $83.47. I attached the confirmation email which shows the $5.95 charge and order number. And a screen shot of my bank statement with the $83.47 charge. Order# [redacted]

We truly want to help the customerWe need the information they used to sign up

The website for this company boasts a "Worry Free day Money Back Guarantee", but it's complete bogus They don't send anything in with the order or on your confirmation email listing their website or the fact they really want you to cancel in days of PURCHASE and they are still going to charge you if cancelled The terms claim you can send back your unused portion for a refund w/in days, but when you ask they say you cannot I told them I was going to dispute this charge and the representative actually said "almost all of our customers do and they get their money back from the bank and we get to keep the money we charged." I then told him he was knowingly taking advantage of the bank and the customer and that I would file a complaint He called back and offered me a 70% refund so that I wouldn't have to go through the hassle and process with my bank I told him I would not be satisfied w/anything less than a full refund (less my shipping as promised in the ad) He said ok, have a nice day

We appreciate the opportunity to
address this matter, as customer satisfaction is our top priorityWe have searched
our records by all of the customer information provided on the complaint and do
not have record of Ms*** as a customerWe would also like to confirm that
the price points and package option that Ms*** quoted in her complaint are
not price amounts that we offerWe offer only a trial option and do not offer straight
sale purchasesWe suggest that Ms*** contact her financial institution to obtain
the customer service information of the company that billed her to contact them
and resolve her matters with them directlyWe sincerely apologize for any inconvenience or confusion
that may have been experiencedIf there is anything further that we can
do to assist in this matter, please do reach out to us directly

We
appreciate the opportunity to address this matter, as customer satisfaction is
our top priority. Ms*** placed an online order for day
trial of our product Pure Life Garcinia Cambogia on 2/10/2015. All customers are required to check a box prior to order submission
indicating that they have read, understand and agree to the Terms and
Conditions of the trial offer twice
The Terms and Conditions state that the
customer will be charged a non-refundable fee of $plus applicable taxes
for shipping of a day supply of the product.
The customer will then have days to evaluate the product and if they
are not satisfied, can call our customer service and incur no further charges. We will issue a Return Merchandise
Authorization (RMA) number so that the customer may return the unused portion
of the product. The Terms and Conditions
also clearly state that this day trial begins on the day the product is
ordered. If the customer elects not to
contact us to obtain an RMA number within days, he or she will be charged $
plus applicable taxes for the product. The
customer will continue to receive a fresh new day supply until they contact
our customer support department to cancel
There are steps to the ordering
processThe customer 1st will enter their shipping information,
email address and telephone number on the 1st pageThe customer
will have to check a box stating they have read and understand the Terms and Conditions
if the trials offerThe webpage will not let the customer continue to the
final ordering page without that box checkedThen on the 2nd page
is where the customer will enter their credit card information and has to check
a box a second time, prior to submission of the order, stating that they agree
to the terms of the trial offer We do
understand Ms***’s concerns and take them seriously but we also
have a few precautions in place to ensure that the consumer is aware of the
trial offer terms
As we did not receive contact or a
cancellation request within the days as specified in our terms, our system
went ahead and automatically processed $to Ms***’s account on 2/24/for completion of the trial period
and purchasing the one month supplyMs***
contacted our customer support department to cancel on 3/2/2015, at which time
her request was immediately processedThe customer did request a refund but
the refund policy does not allow the trial completion charge to be refunded
once the customer has paid full amountThis policy was explained to Ms
*** and the call was ended
In the
interest of maintaining customer goodwill, we have credited Ms***’s
accountMs*** should see this credit within the next 1-business days
Ms***’s account has been canceled and she will not receive any further
shipments or billings
We note that the complaint indicates that Ms*** was
billed amounts, $and $84.57. As
a courtesy, we have investigated this matter and discovered that she also
enrolled in a similar trial program with our sister company, which billed her
$for the shipping and handling under similar circumstances to those
described aboveMs*** was also
billed $on 2/24/
for completion of the trial period and purchasing the one-month supply of the product
When Ms*** contacted them to cancel her account and
get a refundDue to their policy structure, Ms*** was not eligible for a creditThis was
explained to Ms*** and the call was endedAs a courtesy, we requested
they credit Ms***’s account
We sincerely apologize for any
confusion or inconvenience that may have been experienced and hope this
satisfies Ms***’s complaintIf there is anything further we can do to
assist in this matter please contact us directly

Pure Life Garcinia CambogiaW McFadden Ave #B602Santa Ana CA, 92704September 3, 2015Case Id Number: ***Dear Ms***, After reviewing Mr***'s account we have refunded him $84.47, and $and the account has been closedIt can take 5-business days for the to be seen in the
account. If there are any further questions please call us at 1-888-409-2310.Sincerely,Pure Life Garcinia Cambogia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***, After reviewing Ms***'s account, we have refunded her $84.47, and $September 3, There will be no further shipments, or chargesPlease allow 5-business days for the refund to show in her accountFor any further questions please contact us at
1-888-409-2310.Sincerely, Pure Life

Dear Ms***, After reviewing Ms***'s account, we have refunded her $84.47, and $September 3, There will be no further shipments, or chargesPlease allow 5-business days for the refund to show in her accountFor any further questions please contact us at
1-888-409-2310.Sincerely, Pure Life

I was not sent a statementI have the email of the initial charge confirmation but was not sent a statement for the $I attached the confirmation email which shows the $charge and order numberAnd a screen shot of my bank statement with the $charge. Order#***

To Whom this concerns
Pure life has it stated in the website what the terms areThis customer called in and complained yelling at the agent without letting the agent explain that they could remove her from subscription
Yes the customer
had to pay a return fee for send the product back.
We refunded the $back
Please let us know if you need any more information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI never hung up the phone, again they stated it was the 14th day, I wanted full refund and to cancel subscription They should have it on recording, the first person couldn't help, I asked for supervisor, he couldn't do it so I said I need his boss, he reply not option and that he was hanging up after I request his boss 4-times, they are not honoring the days they said it themselves! I want full refund and my name is Mrs***!
Regards,*** ***

*BEWARE* This company is obviously operating fraudulently by scamming buyers into purchasing trial bottles so they can charge them $for the "free trial" by saying the buyer didn't cancel in time My wife ordered a trial bottle and never received it and then of course days after this company charged my credit card for separate shipping charges ($& $5.94) they put through another charge for $
First problem is the website states the s/h charge is $according to the terms & conditions page So not only did they charge the wrong amount for shipping they did it TWICE
Second I emailed this company on September 28th stating I did not authorize $to be charged to my credit card and explained it is a little difficult to try a product if you haven't received the productI asked for confirmation that the incorrect shipping charges would be refunded as well as the $since they were not authorized or correct
Of course the response from the company is a blanket email response saying the account has been cancelled and I won't incur any future charges or shipments That is fine except the fact they failed to mention the refund for the charges most importantly the one for $that I never authorized in the first place
I email yet again asking for a conformation regarding the refund and I received a response from the company with my original message copied and pasted as their reply
It is clear this company is fraudulent and I will be disputing the charges directly with my credit card company so at least they will have to pay a fee for that!
Stay far away from this company unless you wish to deal with scam artists looking to make money off you