Pure Slim Garcinia

We would like to acknowledge receipt of Ms [redacted] ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through This customer placed her order on 11/20/and was sent a full sized bottle of Pure Slim GarciniaDuring the trial period, we did not hear from the customer, and so on 12/4/14, she was charged for the bottle in her possessionWhen she called on 12/5/14, she was offered a refund of $for an open containerDuring the call, the customer was rude to our Customer Support RepresentativeWhen she requested to speak to a supervisor, she was transferred In the supervisor call, the customer was reminded of the Terms and Conditions, and our Customer Support Representative restated the offer of $without the customer needing to return the product to usThe customer agreed to this solution and hung upShe called back later that day to confirm that she had been cancelled and was provided with a cancellation confirmation numberHer refund of $was processed 12/8/ We do apologize for any misunderstandingsAs a courtesy, we would like to offer the customer $to bring her total refund amount to 50% of Pure Slim Garcinia’s retail value because the product has been openedTo proceed with a refund, we ask that the customer contact us at (877) 810-or [email protected] that a suitable resolution has been reachedOur hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, Pure Slim Garcinia Mangement

Please see attached documentOctober 22, Complaint ID: [redacted] serif;"> We would like to acknowledge receipt of Ms***’s complaint, and appreciate this opportunity to address itOur customers are sent their first full 30-day supply of Pure Slim Garcinia to try for 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafter If the customer wishes to cancel, our Customer Service Team is reachable both by phone at ###-###-####, and email at [email protected] phone number is listed on www.pureslimgarcinia.com, as well as on the invoice enclosed with the product We do not doubt this customer found our product through an advertisement on Facebook, as this is commonHowever, we dispute the claim that she was not provided the Terms and Conditions before placing her orderWe market our product online in a number of ways, but all customers are redirected to our website to place an order and review the Terms and Conditions, regardless of the site they were originally onOur product can only be bought on our website, where the 14-day trial period is clearly explained on the check-out screen (please see inserted image on page 2) This customer placed her order for Pure Slim Garcinia on 7/29/14, which began her 14-day trialIt ended on 8/12/During those two weeks, we did not receive a call from the customer, and so she was billed for the bottle she receivedThe charge was declined on 8/12/14, 8/15/14, 8/18/14, and was finally approved on 8/21/ Since the customer did not cancel her subscription, she was sent another bottle of Pure Slim Garcinia on 9/20/We did not hear from her until 10/9/14, when she called our Customer Service TeamShe was cancelled and provided with a cancellation number, but did not request a refund We apologize for this misunderstanding, and are offering the customer a full refund for all of her unopened bottles of Pure Slim GarciniaIf the bottles are all opened, we will fully refund the customer for her most recent product Additionally, the customer has filed this complaint for Pure Slim Garcinia and Pro Green CoffeeAs we are only able to handle the customer’s Pure Slim Garcinia account, we ask that she contact Pro Green Coffee to clarify any miscommunication regarding their productThey can be reached at ###-###-####, or [email protected] Sincerely, Pure Slim Garcinia Management

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] If a customer needs to contact customer service, the phone number is listed on www.pureslimgarcinia.com, and the pamphlet they receive with /> their productThe terms are disclosed clearly on www.pureslimgarcinia.com where the customer ordered their product The customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information Specifically, this customer placed their order on 7/31/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodThe customer contacted our company on 8/15/to cancel their subscriptionThe cancellation process was started at that time, and the customer and one of our Customer Service Representatives came to the agreement that Ms [redacted] would return the unused product for a full refund, and that the offer would expire if the package was not received by 8/22/ To-date, 8/19/14, we have not received the package and therefore have been unable to process this refundIn conclusion, we will follow through with our commitment to refund Ms [redacted] as soon as we receive the product We apologize for the misunderstanding, however we are not able to issue a refund at this time, as we have not received the product from the customerAdditionally, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are willing to send out a complimentary bottle of PureSlimGarcinia to Ms [redacted] if she is interested Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes I filled dispute, however my account was not credited backWhy terms and charge was not disclosed with my shipment Regards, [redacted] ***

We would like to acknowledge receipt of Ms [redacted] complaint and appreciate the opportunity to address it At PureSlimGarcinia.com, every customer is given the right to try his or her first 30-day supply of PureSlimGarcinia without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our ProGreenCoffee Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.pureslimgarcinia.com, and the pamphlet they receive with their productThe terms are disclosed clearly on www.pureslimgarcinia.com where the customer ordered their product The customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information Specifically, this customer placed their order on 7/13/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/27/14, when the trial period endedThe customer unfortunately did not contact our company until 7/29/to cancel their subscriptionThe subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order We apologize for the misunderstanding, and are willing to refund the $for this complaint upon confirmation that a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are also willing to send out a complimentary bottle of PureSlimGarcinia to [redacted] if she is interested Sincerely, PureSlimGarcinia.com Management

March 5,2015ComplaintID: [redacted] We would like to acknowledge receipt of Ms [redacted] ***’s complaint, and appreciate this opportunity to address itThe customerhas filed a dispute with her credit card company, and so her account with ushas been frozenWe apologize for any misunderstandingsCustomersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceHowever, we do stand by ourpolicies and regret that we are unable to assist this customer further Sincerely, Pure Slim Garcinia Management

May 7, 2015Complaint ID: [redacted] We would like to acknowledge receipt of Ms [redacted] ’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product.At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughWe apologize that the customer had difficulty reaching usWe list our contact information directly on our website and on the invoice included with the productThis customer placed her order on 1/24/This was when she paid $for shipping, and was the start of her 14-day trialShe was selected for an extended trial period, which ended on 2/19/During this time, we did not receive a request to cancel, so she was charged for the product in her possession and enrolled in our monthly subscription programShe was sent a new bottle on 3/25/and 4/24/On 5/4/15, we received an email from the customer with a request to cancelHer account was cancelled at this time and she was provided with a cancellation numberShe was also informed of our Terms and Conditions, and made aware that she was outside of the trial period, which is why we are unable to accept those products backWe apologize for any miscommunication that may have occurred and regret that the customer is unsatisfied with our productHowever, as she is outside of the trial period, we are unable to issue a refundAs a courtesy for the misunderstanding, we will gladly send out a complimentary bottle once we receive an email to [redacted] @ [redacted] .com that a suitable resolution has been reachedCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processedSincerely,Pure Slim Garcinia Management

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the order form is left to right on the screen, the terms and condition are located at the bottom. With no reason to scroll down, who would ever see that? I was told my signing my electronic signature,I was agreeing to conditions. I did not hang up, the supervisor was talking over me and hung up when she was finished. I was told she would give me her supervisor discount and add ten percent. Regards, [redacted] ***

Please see the attached document for our response. March 4,2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms. [redacted] s complaint, andappreciate this opportunity to address it. Our customers are sent their... initialfull 30-day supply of Pure Slim Garcinia to try for the first 14-days withoutcharge. On the 15th day, if the customer has not contacted us, theyare automatically billed for the product in their possession and enrolled inour Pure Slim Garcinia Preferred Customer Club, where they receive a monthlysupply every 30 days thereafter. Nowhere on our website do we claim to offer afree sample or a trial product, only a trial period to try our full sized product. At PureSlim Garcinia.com, we do not hide our Terms and Conditions in small, unreadabletext or behind a hyperlink. They are disclosed directly on the ordering websiteat the bottom of the page in size 12 font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2). The customer has to click “I agree to the Termsand Conditions” twice before the order is processed. If the customer does not“agree” to those terms, the order will not go through. Thiscustomer placed her order on 2/6/15, which was when she paid for shipping andhandling. On 2/20/15, her trial period was over, and since we did not receive arequest to cancel her account was charged for the product in her possession. Wereceived a call from the customer on 2/23/15, regarding the charge. At thispoint, her account was cancelled and our Customer Support Representativeexplained our Terms and Conditions. The customer was informed that because shewas calling outside of the trial period, she was ineligible for a refund. As acourtesy, we would like to offer a refund of $43.92 for the misunderstanding.This refund will be processed once we receive an email to [redacted] that a suitable resolutionhas been reached. Weregret that the customer is unsatisfied with our product. Customer satisfactionis very important to us, and we are continuously striving to streamline andperfect the quality of our service. However, we do stand by our policies andwould like to reiterate that our customers accept the Terms and Conditions two separatetimes before the order is processed. Sincerely,PureSlim Garcinia Management

December 26, Complaint ID: [redacted] We would like to apologize again for Ms [redacted] ***’s experience with Pure Slim Garcinia, and would like to take this time to address the issues she brought up in her rejection of our previous letterThe customer mentions that the Terms and Conditions are located at the bottom of the pageDirectly underneath where the customer inputs his or her credit card information is a box that reads “Yes! I agree to the Terms and Conditions and understand that if I don’t cancel within the days, I will be enrolled to receive a fresh supply of Pure Slim Garcinia each month and billed $for each shipment.” No order can be processed until the customer agreesAdditionally, this box is not at the bottom of the page, but directly between the credit card information and the “Rush my order” confirmation buttonWe do apologize for any miscommunication between the customer and our supervisorAs the customer has already been refunded $33.95, we would like to offer a refund of $to bring her refund total to $52.70, or 60% of the retail value of Pure Slim GarciniaTo proceed with a refund, we ask that the customer contact us at [email protected] that a suitable resolution has been reachedCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, Pure Slim Garcinia Mangement

At PureSlimGarcinia.com, every customer is given the right to try his or her first 30-day supply of
PureSlimGarcinia without charge for the first daysAfter the 14-day trial period, if the customer is
dissatisfied with the product they are to contact our
Customer Support Team via email or phone to request
cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the
product in their possession on the 15th day and then enrolled in our PureSlimGarcinia Preferred Customer
Club where they are shipped out and billed for a fresh monthly supply every days thereafter
The customer has the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected] a customer needs to contact customer service, the phone number is
listed on www.pureslimgarcinia.com, and the pamphlet they receive with their productThe terms are disclosed
clearly on www.pureslimgarcinia.com where the customer ordered their productThe customer also has to
click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree"
to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering
website, not only on the bottom of the first page, but also highlighted in a large white box on the second page
where the customer inputs their card information
Specifically, this customer placed their order on 5/24/This is when they paid the initial $for shipping,
and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a
returned product during the allotted trial period, the customer was charged for the full-month’s supply on the
15th day, 6/7/14, when the trial period endedUnfortunately, the customer did not contact our company until 7/
11/to cancel their subscriptionThe subscription was canceled but they were not issued a refund because
this charge was in accordance with the Terms and Conditions agreed to upon placing their order.
We apologize for the misunderstanding, and are willing to refund the $for this complaint upon
confirmation a resolution has been reachedHowever we stand by our policies and we would like to reiterate
that our customers accept the terms and conditions two separate times to process their ordersWe are also
willing to send out a complimentary bottle of PureSlimGarcinia to Ms*** if she is interested
Sincerely,
PureSlimGarcinia.com Management

Please see the attached document for our response.
March20, 2015ComplaintID: *** We wouldlike to acknowledge receipt of Ms*** ***’s complaint, and appreciatethis opportunity to address itOur customers are sent their initial
full30-day supply of Pure Slim Garcinia to try for the first 14-days withoutchargeOn the 15th day, if the customer has not contacted us, theyare automatically billed for the product in their possession and enrolled inour Pure Slim Garcinia Preferred Customer Club, where they receive a monthlysupply every days thereafterNowhere on our website do we claim to offer afree sample or a trial product, only a trial period to try our full sized product. At PureSlim Garcinia.com, we do not hide our Terms and Conditions in small, unreadabletext or behind a hyperlinkThey are disclosed directly on the ordering websiteat the bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2)The customer has to click “I agree to the Termsand Conditions” twice before the order is processedIf the customer does not“agree” to those terms, the order will not go through Thiscustomer began her trial period on 1/25/and she was selected for an extendedtrialOn 2/16/15, she called to cancel and was informed that the remainder ofthe product needed to be received before 2/26/We did not receive the productuntil 3/3/15, which was after she had been charged for that bottle OurCustomer Support Team spoke with the customer on 3/12/and again on 3/13/15.She was explained our Terms and Conditions, and made aware of our no refund orreturn policy for customers who are outside of their trial period Weapologize for the miscommunication and inconvenienceWe would like to offer acourtesy jar, which will be sent out once we receive an email to *** that a suitable resolutionhas been reached. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceHowever, we do stand by ourpolicies and would like to reiterate that our customers accept the Terms andConditions two separate times before the order is processed Sincerely,PureSlim Garcinia Management

December 19, Complaint ID: ***
New Roman';">We would like to acknowledge receipt of Mr*** ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized productAt Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer placed his order on 11/23/14, and was sent a full sized bottle of Pure Slim GarciniaThis date was the start of his day trialOn 12/7/14, he was charged for that bottle because we did not hear from him or receive a returned productWhen he called on 12/8/regarding the charge, our Customer Support Representative walked him through the Terms and Conditions and offered him a refund of $because the product is openThe customer agreed to this refund and it was processed on 12/9/ He was not requested to send the product back to usWe do apologize for any misunderstandingsAs a courtesy, we would like to offer the customer $to bring his total refund amount to 50% of Pure Slim Garcinia’s retail value because the product has been openedTo proceed with a refund, we ask that the customer contact us at (877) 810-or [email protected] that a suitable resolution has been reachedOur hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PSTCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, Pure Slim Garcinia Mangement

Please see the attached document for response.
December 12, Complaint ID: ***
We would like to acknowledge receipt of Ms*** ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product
At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go through
This customer placed her order on 11/6/14, which was the start of her trial periodThe product was sent out and delivered on 11/10/by the US Postal ServiceOn 11/20/14, her trial period was finished and she was charged for the bottle in her possession
The customer has made no attempt to contact us directly via phone or emailOur email address is located on the invoice included with the product, and both our phone number and email address can be found on our websiteSince receiving this Revdex.com complaint, we have cancelled the customer’s account to prevent further shipping and billings
To proceed with a refund, we ask that the customer contact us at ###-###-#### or [email protected] hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST
Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed
Sincerely,
Pure Slim Garcinia Mangement

I ordered the product based on positive feedback on FB I called at the end of the day trial period as I did not feel the product worked and was charged the full price I asked to cancel future orders and received a confirmation number They then billed my account again weeks later and sent the product When I called in, the customer service rep was rude and told me I would have to send it back at my cost When I voiced that I should not have to pay for it, she accused me of trying to get free products (even though I had cancelled weeks prior), told me,"you better watch your tone", put me on hold for several minutes and then proceeded to transfer me I was not happy with the product but have never experienced worse customer service

Complaint
ID: ***
We would like to acknowledge receipt of MsIonela
Barbu’s complaint and appreciate the opportunity to address it
AtPureSlimGarcinia.com, every customer is given the right to try his or her first
30-day supply of
PureSlimGarcinia without charge for the first daysAfter
the 14-day trial period, if the customer is dissatisfied with the product they
are to contact our Customer Support Team via email or phone to request
cancelation
If the customer keeps their 30-day supply after the days, they
are automatically billed for the product in their possession on the 15th day
and then enrolled in our PureSlimGarcinia Preferred Customer Club where they
are shipped out and billed for a fresh monthly supply every days
thereafter The customer hasthe ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected]
If a customer needs to contact customer service, the phone number is listed on www.pureslimgarcinia.com,
and the pamphlet they receive with their productThe terms are disclosed clearly on www.pureslimgarcinia.com
where the customer ordered their productThe customer also has to click "I agree to the terms and
conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not
processThe terms and conditions are disclosed directly on the ordering website, not only on the
bottom of the first page, but also highlighted in a large white box on the
second page where the customer inputs their card information
Specifically,
this customer placed their order on 8/1/
This is when they paid the initial $for shipping, and marks the start of
their 14-day trial periodSince we did not receive a request for cancelation
and/or a returned product during the allotted trial period, the customer was
charged for the full-month’s supply on the 15th day, 8/15/14, when the trial period endedUnfortunately, the customer did not contact our company until 9/6/to cancel
their subscriptionThe subscription was canceled, but they were not issued a
refund because this charge was in accordance with the Terms and Conditions
agreed to upon placing their order
We apologize for the misunderstanding, and are willing to refund the $for this complaint
upon confirmation sent to [email protected] that a resolution
has been reachedHowever, we stand by our policies and would like to reiterate
that our customers accept the terms and conditions two separate times to
process their orders
Sincerely,
PureSlimGarcinia.com
Management

March
10, 2015ComplaintID: *** We would like to apologize again for anymisunderstandings that may have occurredWe are unable to issue a refundbecause this customer has filed a dispute with her bank and her account with ushas been frozen Customer satisfaction is very important to us, andwe are continuously striving to streamline and perfect the quality of ourserviceHowever, we do stand by our policies and regret that we are unable toassist this customer further Sincerely, Pure Slim Garcinia Management

May 7,
2015Complaint
ID: ***We would
like to acknowledge receipt of Ms*** ***’s complaint, and appreciate
this opportunity to address itOur customers are sent their initial full
30-day supply of Pure Slim Garcinia to try for the first 14-days without
chargeOn the
15th day, if the customer has not contacted us, they
are automatically billed for the product in their possession and enrolled in
our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly
supply every days thereafterNowhere on our website do we claim to offer a
free sample or a trial product, only a trial period to try our full sized product.At Pure
Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable
text or behind a hyperlinkThey are disclosed directly on the ordering website
at the bottom of the page in size font, and are also highlighted in a large
white box on the second page where the customer inputs their card information
(please see image on page 2)The customer has to click “I agree to the Terms
and Conditions” twice before the order is processedIf the customer does not
“agree” to those terms, the order will not go throughWe
apologize that the customer had difficulty reaching usWe list our contact
information directly on our website and on the invoice included with the
productThis
customer placed her order on 1/24/This was when she paid $for shipping,
and was the start of her 14-day trialShe was selected for an extended trial
period, which ended on 2/19/During this time, we did not receive a request
to cancel, so she was charged for the product in her possession and enrolled in
our monthly subscription programShe was sent a new bottle on 3/25/and
4/24/On
5/4/15, we received an email from the customer with a request to cancelHer
account was cancelled at this time and she was provided with a cancellation
numberShe was also informed of our Terms and Conditions, and made aware that
she was outside of the trial period, which is why we are unable to accept those
products backWe
apologize for any miscommunication that may have occurred and regret that the
customer is unsatisfied with our productHowever, as she is outside of the
trial period, we are unable to issue a refundAs a courtesy for the
misunderstanding, we will gladly send out a complimentary bottle once we
receive an email to ***@***.com that a suitable resolution
has been reachedCustomer
satisfaction is very important to us, and we are continuously striving to
streamline and perfect the quality of our serviceHowever, we do stand by our
policies and would like to reiterate that our customers accept the Terms and
Conditions two separate times before the order is processedSincerely,Pure
Slim Garcinia Management

July 29, Complaint ID: *** We would like to acknowledge receipt of *** ***’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized productAt PureSlimGarcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large, white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not processThis customer has filed a dispute with her bank and her account has been frozenWe are unable to make any adjustments to it at this timeCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and regret that we are unable to assist this customer further Sincerely, Pure Slim Garcinia Management

Please see the attached document for response.
December 12, Complaint ID: [redacted]
"">
We would like to acknowledge receipt of Ms[redacted]'s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product
At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click "I agree to the Terms and Conditions" twice before the order is processedIf the customer does not "agree" to those terms, the order will not go through
This customer placed her order on 11/6/14, which was the start of her trial periodThe product was sent out and delivered on 11/10/by the US Postal ServiceOn 11/20/14, her trial period was finished and she was charged for the bottle in her possession
The customer has made no attempt to contact us directly via phone or emailOur email address is located on the invoice included with the product, and both our phone number and email address can be found on our websiteSince receiving this Revdex.com complaint, we have cancelled the customer's account to prevent further shipping and billings
To proceed with a refund, we ask that the customer contact us at (877) 810-or [redacted]Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST
Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed
Sincerely,
Pure Slim Garcinia Mangement