Pure Slim Garcinia

Review: Pure Slim Garcinia does not provide their customers with clear, readily accessible information as to the cost of their products, terms and conditions of their product, or the return policy. While the information is presented to you when you order the product it is not included when you receive confirmation of your order via email nor when your order arrives. Unless you call the company (and you may have long hold times, be told the business is closed, or have your call dropped) you are not told the terms and conditions. For example, my invoice indicated that I was charged $4.95 for a 14 day trial (they send you 30 days worth). No where on the invoice or on your order confirmation do they tell you that they will charge you an additional $87.84 for the product.No product should be allowed to be shipped out to a customer without including information as to the true product cost, terms and conditions, or how to make a return. I returned the product comepletly sealed and unused and am being told that I will not get a refund. I would like to speak to a company representative and be refunded the cost of the product, especially when I returned (postmarked 8/8/2014 and delivered 8/11/2014) it less than 30 days from the time that I placed the original order (7/23/2014). How can a trial period be allowed to begin prior to a product/service even being provided? How can you be charged for future goods and services without being provided the terms and conditions as part of your order/records?Desired Settlement: I was charged $4.95 for a 14 day trial that began the day I ordered 7/23/2014. I understand that this was the shipping cost. I was charged an additional $87.84 8/11/2014. I would like a refund for $87.84 for the product that I retunrned at my cost completely sealed and unused. Neither my order confirmation nor the invoice that came with the product told me any information whatsoever about future costs, the return policy or process. The company should not be allowed to do that!

Business

Response:

Please see attached.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I request only the refund of the $87.73. I do not wish to receive the offered complimentary bottle of ProSlim Garcinia. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered the product based on positive feedback on FB. I called at the end of the 14 day trial period as I did not feel the product worked and was charged the full price. I asked to cancel future orders and received a confirmation number. They then billed my account again 3 weeks later and sent the product. When I called in, the customer service rep was rude and told me I would have to send it back at my cost. When I voiced that I should not have to pay for it, she accused me of trying to get free products (even though I had cancelled 3 weeks prior), told me,"you better watch your tone", put me on hold for several minutes and then proceeded to transfer me. I was not happy with the product but have never experienced worse customer service.

Review: I purchased a 14 day trial for $4.95 which states it is a 30 day supply. I placed this order on July 22 and received the package 4 days later. I called on Aug. 7, 2014 (which was 16 days after the order) to cancel this membership and was told I would half to pay $87.84. I was told if I cancel today and pay $43.86 today they would cancel my membership and never bill me again. I believe this is a misrepresentation of advertising when it says there is a 14 day trial but the trial period is from the date that you order. I wasn't actually able to try the product for 14 days. They did claim that I could have called and extended by trial period but on my receipt it is stated as a 14 day trial. I believe I should be able to use the product for 14 days. I was told if I did not agree to pay the $43.86 today they would send it to collections today.Desired Settlement: I just want to cancel this order/membership and not be charged anything further.

Business

Response:

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing

[email protected]. If a customer needs to contact customer service, the phone number is

listed on www.pureslimgarcinia.com, and the pamphlet they receive with

their product. The terms are disclosed clearly on www.pureslimgarcinia.com

where the customer ordered their product.

The customer also has to click "I agree to the terms and conditions" twice before the order is

processed. If the customer does not "agree" to the terms, the order

will not process. The terms and conditions are disclosed directly on the

ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs

their card information.

Specifically, this customer placed their order on 7/22/14. This is when they paid the

initial $4.95 for shipping, and marks the start of their 14-day trial period.

Since we did not receive a request for cancelation and/or a returned product

during the allotted trial period, our system attempted to charge the customer

for the full-month’s supply on the 15th day, 8/5/14, when the trial period ended.

However, we we unable to process this payment as the customer’s card was declined.

We have yet to collect for the full price of the product, which is still in the customer’s

pocession. Our collections department had reached out to [redacted] because

to-date she has received a full month supply of PureSlimGarcinia for free, only

paying the $4.95 for shipping and handling. Our processing system requires that

a customer make at least a 50% payment towards an account that has been

declined before cancellation of the account.

We apologize for the misunderstanding, and I have personally

overridden the system settings to cancel the customer’s account per her

request. However, we stand by our policies and we would like to reiterate that

our customers accept the terms and conditions two separate times to process

their orders.

Sincerely,

PureSlimGarcinia.com Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: When I ordered I did not realize this was an auto ship program, my mistake. When I tried the product it did not work and so I do not want it. They provide a phone number for contact and their website tells you to call it. I did multiple times. The phone is picked up, goes to a canned music program, and no one ever answers the phone. I've put the phone on speaker and waited more than an hour without ever speaking to any one. After multiple times ad 2 more shipments I found a website and emailed that 5/5/2015 noting that I would be filing a complaint with the Revdex.com.

They have agreed to cancel the "subscription" but will not allow the sealed product to be returned nor refund money. My $4.95 purchase has become nearly $300. I find their practices to be deceptive and a scam because they make it nearly impossible to cancel.Desired Settlement: The return of 2 months of product (new and sealed) and the refund of 2 month of all charges to my credit card.

Business

Response:

May 7,

2015Complaint

ID: [redacted]We would

like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate

this opportunity to address it. Our customers are sent their initial full

30-day supply of Pure Slim Garcinia to try for the first 14-days without

charge. On the 15th day, if the customer has not contacted us, they

are automatically billed for the product in their possession and enrolled in

our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly

supply every 30 days thereafter. Nowhere on our website do we claim to offer a

free sample or a trial product, only a trial period to try our full sized product.At Pure

Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable

text or behind a hyperlink. They are disclosed directly on the ordering website

at the bottom of the page in size 12 font, and are also highlighted in a large

white box on the second page where the customer inputs their card information

(please see image on page 2). The customer has to click “I agree to the Terms

and Conditions” twice before the order is processed. If the customer does not

“agree” to those terms, the order will not go through. We

apologize that the customer had difficulty reaching us. We list our contact

information directly on our website and on the invoice included with the

product. This

customer placed her order on 1/24/15. This was when she paid $4.95 for shipping,

and was the start of her 14-day trial. She was selected for an extended trial

period, which ended on 2/19/15. During this time, we did not receive a request

to cancel, so she was charged for the product in her possession and enrolled in

our monthly subscription program. She was sent a new bottle on 3/25/15 and

4/24/15. On

5/4/15, we received an email from the customer with a request to cancel. Her

account was cancelled at this time and she was provided with a cancellation

number. She was also informed of our Terms and Conditions, and made aware that

she was outside of the trial period, which is why we are unable to accept those

products back. We

apologize for any miscommunication that may have occurred and regret that the

customer is unsatisfied with our product. However, as she is outside of the

trial period, we are unable to issue a refund. As a courtesy for the

misunderstanding, we will gladly send out a complimentary bottle once we

receive an email to [redacted].com that a suitable resolution

has been reached. Customer

satisfaction is very important to us, and we are continuously striving to

streamline and perfect the quality of our service. However, we do stand by our

policies and would like to reiterate that our customers accept the Terms and

Conditions two separate times before the order is processed. Sincerely,Pure

Slim Garcinia Management

Review: I placed an order for a trial product the order was placed on 2/6/15 debited out of my checking account on 2/10/15 . I received the product, and 87.84 was debited out of my account on 2/21/15. I never received a 14 day trial period to even try the product to see if it worked or if I liked it., from the time I placed my order and received it they had already taken the money out of my account. This is poor business practice and and would not even help me in getting a refund. This company doesn't allow you time to pay for the product, receive it in the mail and try it out before they take your money. Even if the trial period started when they deducted the funds from my account I would still be within the 14 day trial period. I think it is ridiculous that they start their trial period from the date you place your order, what if it takes 14 days for you to receive it, does that make it right that you are now obligated to a monthly subscription? NO. I spoke with [redacted] at first and she was not helpful. so I asked to speak with a manager, I was on hold for 15 min. Then spoke with the manager (supervisor) [redacted], she was nice and said let me see what I can do for you and within a matter of seconds she came back and said NOPE THERE IS NOTHING I CAN DO FOR YOU! she didn't even try, she put me on hold and had already made her decision. [redacted] then came back and offered me a 2 month offer at 40% off after I explained that my account was overdrawn because of the 87.84 taken out of my accountDesired Settlement: I would be more than happy to send back the two products they sent me and Id pay shipping, for a refund of the $87.84.

Business

Response:

Please see the attached document for our response. March 4,2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms. [redacted]s complaint, andappreciate this opportunity to address it. Our customers are sent their initialfull 30-day supply of Pure Slim Garcinia to try for the first 14-days withoutcharge. On the 15th day, if the customer has not contacted us, theyare automatically billed for the product in their possession and enrolled inour Pure Slim Garcinia Preferred Customer Club, where they receive a monthlysupply every 30 days thereafter. Nowhere on our website do we claim to offer afree sample or a trial product, only a trial period to try our full sized product. At PureSlim Garcinia.com, we do not hide our Terms and Conditions in small, unreadabletext or behind a hyperlink. They are disclosed directly on the ordering websiteat the bottom of the page in size 12 font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2). The customer has to click “I agree to the Termsand Conditions” twice before the order is processed. If the customer does not“agree” to those terms, the order will not go through. Thiscustomer placed her order on 2/6/15, which was when she paid for shipping andhandling. On 2/20/15, her trial period was over, and since we did not receive arequest to cancel her account was charged for the product in her possession. Wereceived a call from the customer on 2/23/15, regarding the charge. At thispoint, her account was cancelled and our Customer Support Representativeexplained our Terms and Conditions. The customer was informed that because shewas calling outside of the trial period, she was ineligible for a refund. As acourtesy, we would like to offer a refund of $43.92 for the misunderstanding.This refund will be processed once we receive an email to [redacted] that a suitable resolutionhas been reached. Weregret that the customer is unsatisfied with our product. Customer satisfactionis very important to us, and we are continuously striving to streamline andperfect the quality of our service. However, we do stand by our policies andwould like to reiterate that our customers accept the Terms and Conditions two separatetimes before the order is processed. Sincerely,PureSlim Garcinia Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a bottle (30 supply) Pure Slim garcinia FREE Trial on 08/01 thru an advertise on [redacted] which stated that I only have a minute or so to complete my order to qualify for the free trial and ONLY have to pay $4.95 for shipping. I received the product , used it.. and very disappointed.. did not worked at all... but that is not the point... I noticed on my statement account that I was charged $87.84 for the product after 14 days I called customer service on the very next morning and was told that they will not refund my money, because there is a Term and Conditions somewhere on the web.. and I agree to be charged the 87 dollars... Within a minute there is no way you can read everything on a webpage..and I am sure I DID NOT press any : " I Agree" button to be charged 87 dollars for a product they stated is FREE (pay just shipping 5 dollars) , I believe this is a scam...very disappointingDesired Settlement: please refund my $87.84 . I only agree to pay $4.95 for shipping

Business

Response:

Complaint

ID: [redacted]

We would like to acknowledge receipt of Ms. Ionela

Barbu’s complaint and appreciate the opportunity to address it.

AtPureSlimGarcinia.com, every customer is given the right to try his or her first

30-day supply of PureSlimGarcinia without charge for the first 14 days. After

the 14-day trial period, if the customer is dissatisfied with the product they

are to contact our Customer Support Team via email or phone to request

cancelation.

If the customer keeps their 30-day supply after the 14 days, they

are automatically billed for the product in their possession on the 15th day

and then enrolled in our PureSlimGarcinia Preferred Customer Club where they

are shipped out and billed for a fresh monthly supply every 30 days

thereafter. The customer hasthe ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected].

If a customer needs to contact customer service, the phone number is listed on www.pureslimgarcinia.com,

and the pamphlet they receive with their product. The terms are disclosed clearly on www.pureslimgarcinia.com

where the customer ordered their product. The customer also has to click "I agree to the terms and

conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not

process. The terms and conditions are disclosed directly on the ordering website, not only on the

bottom of the first page, but also highlighted in a large white box on the

second page where the customer inputs their card information.

Specifically,

this customer placed their order on 8/1/14.

This is when they paid the initial $4.95 for shipping, and marks the start of

their 14-day trial period. Since we did not receive a request for cancelation

and/or a returned product during the allotted trial period, the customer was

charged for the full-month’s supply on the 15th day, 8/15/14, when the trial period ended. Unfortunately, the customer did not contact our company until 9/6/14 to cancel

their subscription. The subscription was canceled, but they were not issued a

refund because this charge was in accordance with the Terms and Conditions

agreed to upon placing their order.

We apologize for the misunderstanding, and are willing to refund the $87.84 for this complaint

upon confirmation sent to [email protected] that a resolution

has been reached. However, we stand by our policies and would like to reiterate

that our customers accept the terms and conditions two separate times to

process their orders.

Sincerely,

PureSlimGarcinia.com

Management

Review: I ordered a 14 day free trial which was shipped to me in July 14, arriving July 16.

I attpted to cancel any subscription today, but was told it was too late and that my 14 days started the day I placed the

Order, even though I did not have the product to try.

I was told I would be charged $87 anyway and that they would not be willing to refund that charge. [redacted]" supervisor, told me it was "not our job to babysit every customer" to make sure the customer received the product and know when their 14 days is up.

My 14 days is not up until tomorrow. And I would like my money returned and this company should not be selling products or get away with scamming people like this.

I paid the initial $4.95 for the shipping of the free 14 day trial.

My checking account has already been charged $87 additional and my 14 days is not up.

Your assistance is appreciated.

Kindest regards.

[redacted]Desired Settlement: Full refund.

Business

Response:

We would like to acknowledge receipt of Ms. [redacted] complaint and appreciate the opportunity to address

it.

At PureSlimGarcinia.com, every customer is given the right to try his or her first 30-day supply of

PureSlimGarcinia without charge for the first 14 days. After the 14-day trial period, if the customer is

dissatisfied with the product they are to contact our Customer Support Team via email or phone to request

cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the

product in their possession on the 15th day and then enrolled in our ProGreenCoffee Preferred Customer Club

where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer service, the phone number is

listed on www.pureslimgarcinia.com, and the pamphlet they receive with their product. The terms are disclosed

clearly on www.pureslimgarcinia.com where the customer ordered their product.

The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer

does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering

website, not only on the bottom of the first page, but also highlighted in a large white box on the second page

where the customer inputs their card information.

Specifically, this customer placed their order on 7/13/14. This is when they paid the initial $4.95 for shipping,

and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a

returned product during the allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 7/27/14, when the trial period ended. The customer unfortunately did not contact our company until

7/29/14 to cancel their subscription. The subscription was canceled but they were not issued a refund because

this charge was in accordance with the Terms and Conditions agreed to upon placing their order.

We apologize for the misunderstanding, and are willing to refund the $87.73 for this complaint upon

confirmation that a resolution has been reached. However we stand by our policies and we would like to

reiterate that our customers accept the terms and conditions two separate times to process their orders. We

are also willing to send out a complimentary bottle of PureSlimGarcinia to [redacted] if she is interested.

Sincerely,

PureSlimGarcinia.com Management

On Feb 9 of this year I signed up for what I thought I was a free 30-day trial of Pure Slim Garcinia. I was surprised to get a charge for $87.84 fifteen days later, on Feb 23. I called Pure Slim to correct the matter and discovered that the wording on their website was more correctly interpreted as a 30-day supply with a 14-day trial (not a free trial), after which the billing begins. I told the man on the phone to cancel the order, for both this and the Pro Green Coffee that I had requested at the same time. He said they would not take back the unused product and they would not reverse the billing but that my order was cancelled and future product would not arrive. In yesterday's mail I received more product. This morning I called to complain, to remind them that I've cancelled, and to arrange to return the product for a refund. They told me that because their computer system did not show that I ever called to cancel the order, that I could not have ever done so. They said they do not take returns and they do not issue refunds. I am very frustrated that the first call did not sever the link with these people. I feel that I will not know if this cancellation call will be sufficient or if I will receive yet another billing next month. I do NOT recommend ever giving these people your credit card number.

Review: This company charged me $87.84 for a bottle of capsules that I did not order. There was no money in my bank account at the time.

Product_Or_Service: Pure Slim GarciniaDesired Settlement: DesiredSettlementID: Refund

I want the amount of $87.84 returned and the order cancelled.

Business

Response:

Please see the attached document for response. December 12, 2014Complaint ID: [redacted] We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product. At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer placed her order on 11/6/14, which was the start of her trial period. The product was sent out and delivered on 11/10/14 by the US Postal Service. On 11/20/14, her trial period was finished and she was charged for the bottle in her possession. The customer has made no attempt to contact us directly via phone or email. Our email address is located on the invoice included with the product, and both our phone number and email address can be found on our website. Since receiving this Revdex.com complaint, we have cancelled the customer’s account to prevent further shipping and billings. To proceed with a refund, we ask that the customer contact us at (877) 810-3351 or [redacted]. Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely,Pure Slim Garcinia Mangement

Business

Response:

Please see the attached document for response. December 12, 2014Complaint ID: [redacted] We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product. At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer placed her order on 11/6/14, which was the start of her trial period. The product was sent out and delivered on 11/10/14 by the US Postal Service. On 11/20/14, her trial period was finished and she was charged for the bottle in her possession. The customer has made no attempt to contact us directly via phone or email. Our email address is located on the invoice included with the product, and both our phone number and email address can be found on our website. Since receiving this Revdex.com complaint, we have cancelled the customer’s account to prevent further shipping and billings. To proceed with a refund, we ask that the customer contact us at ###-###-#### or [email protected]. Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely,Pure Slim Garcinia Mangement

Review: I ordered purse slim garcinia via facebook. The ad that popped showed testimonials. Then on the bottom it showed try it for 14 days and to just click on the order button. The detailed terms and conditions were not disclosed at this time. Neither was it disclosed upon order confirmation via email or upon receipt of the initial package with the invoice/packing slip. I was curious why it was a 14 days trial when they sent a 30 day supply. I wasn't even sure how to order anything in the future. I thought I would get notified to order additional product. I didn't see any prices anywhere with the initial ad nor with the initial invoice.

Well, later, I received a package with another order and a bill for $87.84 for each product. That was a shock! My husband mentioned to me that we had been charged last month for the same $87.84 for each product. I thought he was confused.... Well, I went to the website after I got the 2nd invoice and finally was able to read the terms and conditions that I supposedly agreed to via facebook ad.

I think this is a very misleading tactic and these details should be disclosed to the consumer clearly along the way. We should not have to go searching to look for the terms and conditions.

I usually don't bite for these tactics and I feel so horrible that there are companies out there that would prey on unaware consumers.

Note: the product did not work for me either to lose weight.

Here is the email confirmation that does not disclose any additional terms or conditions that I supposedly agreed to....

Order Confirmation

Order Number: [redacted] Ordered On: 07/29/2014 05:20am [redacted] United States

Ship to [redacted] United States

Items in Your Order

Pure Slim Garcinia 14 Day Trial (4.95) (30 day supply)

*Charges on your statement will appear as:

WWW.PURESLIMGARCINIA.COM ###-###-#### NV

Order TotaDesired Settlement: Full refund of $351.36

Business

Response:

Please see attached document.

October 22, 2014

Complaint ID: [redacted]

We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their first full 30-day supply of Pure Slim Garcinia to try for 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter.

If the customer wishes to cancel, our Customer Service Team is reachable both by phone at ###-###-####, and email at [email protected]. The phone number is listed on www.pureslimgarcinia.com, as well as on the invoice enclosed with the product.

We do not doubt this customer found our product through an advertisement on Facebook, as this is common. However, we dispute the claim that she was not provided the Terms and Conditions before placing her order. We market our product online in a number of ways, but all customers are redirected to our website to place an order and review the Terms and Conditions, regardless of the site they were originally on. Our product can only be bought on our website, where the 14-day trial period is clearly explained on the check-out screen (please see inserted image on page 2).

This customer placed her order for Pure Slim Garcinia on 7/29/14, which began her 14-day trial. It ended on 8/12/14. During those two weeks, we did not receive a call from the customer, and so she was billed for the bottle she received. The charge was declined on 8/12/14, 8/15/14, 8/18/14, and was finally approved on 8/21/14.

Since the customer did not cancel her subscription, she was sent another bottle of Pure Slim Garcinia on 9/20/14. We did not hear from her until 10/9/14, when she called our Customer Service Team. She was cancelled and provided with a cancellation number, but did not request a refund.

We apologize for this misunderstanding, and are offering the customer a full refund for all of her unopened bottles of Pure Slim Garcinia. If the bottles are all opened, we will fully refund the customer for her most recent product.

Additionally, the customer has filed this complaint for Pure Slim Garcinia and Pro Green Coffee. As we are only able to handle the customer’s Pure Slim Garcinia account, we ask that she contact Pro Green Coffee to clarify any miscommunication regarding their product. They can be reached at ###-###-####, or [email protected].

Sincerely,

Pure Slim Garcinia Management

Review: I have been charged for a product that I have not received from the company. I called and explained the situation on July 19 and was told to give it a few more days. Then July 28, I was charged for the product which I have not received and they refuse to give me my due refund.Desired Settlement: To have monies refunded because I have not received the product. And with their disposition I don't want the product even if they decided to re-ship again.

Business

Response:

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.pureslimgarcinia.com, and the pamphlet they receive with their product. The terms are disclosed clearly on www.pureslimgarcinia.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.

Specifically, this customer placed their order on 7/12/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/26/14, when the trial period ended. Unfortunately, the customer did not contact our company until 7/28/14 to cancel their subscription. The subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order.

We apologize for the misunderstanding, and are willing to refund the $87.84 for this complaint upon confirmation a resolution has been reached via email at [email protected]. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We are also willing to send out a complimentary bottle of PureSlimGarcinia to Ms. Reeves if she is interested.

Sincerely,

PureSlimGarcinia.com Management

Review: They said $4.95 for a 14 day trial. I called and cancelled before the trial period ended. They said they would give an "extra" 10 days to return the remaining product(that did not work anyway) I returned the package to sender the very next day. (2-17)They claim to have not received the package until 3-3 but see that I returned it on 2-17. They took $87.84 out of my credit/bank account on 3-2 and refuse to return my money even though they have the package I returned. They only offer to send a full bottle of the product to me (that does not do anything and is not worth even the $4.95 I paid in shipping) and would not even have a supervisor call me back the same day. They called today saying the same thing. This company and its "free trial" is a scam.Desired Settlement: I request a full refund of the product I sent back.

Business

Response:

Please see the attached document for our response. March20, 2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms. [redacted]’s complaint, and appreciatethis opportunity to address it. Our customers are sent their initial full30-day supply of Pure Slim Garcinia to try for the first 14-days withoutcharge. On the 15th day, if the customer has not contacted us, theyare automatically billed for the product in their possession and enrolled inour Pure Slim Garcinia Preferred Customer Club, where they receive a monthlysupply every 30 days thereafter. Nowhere on our website do we claim to offer afree sample or a trial product, only a trial period to try our full sized product. At PureSlim Garcinia.com, we do not hide our Terms and Conditions in small, unreadabletext or behind a hyperlink. They are disclosed directly on the ordering websiteat the bottom of the page in size 12 font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2). The customer has to click “I agree to the Termsand Conditions” twice before the order is processed. If the customer does not“agree” to those terms, the order will not go through. Thiscustomer began her trial period on 1/25/15 and she was selected for an extendedtrial. On 2/16/15, she called to cancel and was informed that the remainder ofthe product needed to be received before 2/26/15. We did not receive the productuntil 3/3/15, which was after she had been charged for that bottle. OurCustomer Support Team spoke with the customer on 3/12/15 and again on 3/13/15.She was explained our Terms and Conditions, and made aware of our no refund orreturn policy for customers who are outside of their trial period. Weapologize for the miscommunication and inconvenience. We would like to offer acourtesy jar, which will be sent out once we receive an email to [redacted] that a suitable resolutionhas been reached. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our service. However, we do stand by ourpolicies and would like to reiterate that our customers accept the Terms andConditions two separate times before the order is processed. Sincerely,PureSlim Garcinia Management

Review: I purchased this product through Facebook as a trial offer for $4.95. Two weeks later they charged my car 87.00 without consulting me and without my consent. There is no mention in the original add about reoccurring charges or membership. I should also mention the product does not work. It's a complete scam. I have since read the numerous other complaints all of which are exactly the same.Desired Settlement: Reverse the charges on my card and do not ship your product.

Business

Response:

December 19, 2014 Complaint ID: [redacted] We would like to acknowledge receipt of Mr. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product. At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer placed his order on 11/23/14, and was sent a full sized bottle of Pure Slim Garcinia. This date was the start of his 14 day trial. On 12/7/14, he was charged for that bottle because we did not hear from him or receive a returned product. When he called on 12/8/14 regarding the charge, our Customer Support Representative walked him through the Terms and Conditions and offered him a refund of $26.35 because the product is open. The customer agreed to this refund and it was processed on 12/9/14. He was not requested to send the product back to us. We do apologize for any misunderstandings. As a courtesy, we would like to offer the customer $17.57 to bring his total refund amount to 50% of Pure Slim Garcinia’s retail value because the product has been opened. To proceed with a refund, we ask that the customer contact us at (877) 810-3351 or [email protected] that a suitable resolution has been reached. Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely, Pure Slim Garcinia Mangement

Review: The product was advertised as a free 30 day trial. I paid 4.95 for shipping. A month later I received the product again with a 87.84 charge. The company is telling me that I had to notify them in 14 days if I wanted to continue receiving the product. I was not aware of this and received the product. They will not refund my money even if I return the product.Desired Settlement: I would like to have a refund of 87.84 for the Pure Slim Garcinia that I did not authorize shipment of.

Business

Response:

At PureSlimGarcinia.com, every customer is given the right to try his or her first 30-day supply of

PureSlimGarcinia without charge for the first 14 days. After the 14-day trial period, if the customer is

dissatisfied with the product they are to contact our Customer Support Team via email or phone to request

cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the

product in their possession on the 15th day and then enrolled in our PureSlimGarcinia Preferred Customer

Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer service, the phone number is

listed on www.pureslimgarcinia.com, and the pamphlet they receive with their product. The terms are disclosed

clearly on www.pureslimgarcinia.com where the customer ordered their product. The customer also has to

click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering

website, not only on the bottom of the first page, but also highlighted in a large white box on the second page

where the customer inputs their card information.

Specifically, this customer placed their order on 5/24/14. This is when they paid the initial $4.95 for shipping,

and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a

returned product during the allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 6/7/14, when the trial period ended. Unfortunately, the customer did not contact our company until 7/

11/14 to cancel their subscription. The subscription was canceled but they were not issued a refund because

this charge was in accordance with the Terms and Conditions agreed to upon placing their order.

We apologize for the misunderstanding, and are willing to refund the $87.73 for this complaint upon

confirmation a resolution has been reached. However we stand by our policies and we would like to reiterate

that our customers accept the terms and conditions two separate times to process their orders. We are also

willing to send out a complimentary bottle of PureSlimGarcinia to Ms. [redacted] if she is interested.

Sincerely,

PureSlimGarcinia.com Management

Review: When ordering the product they offer the product as a 14 day trial and ask you to pay for shipping only. When putting in my credit card info I was

under the assumption that I was paying $4.95 for shipping. By doing so, the company signed me up for a membership without telling me. After the 14 day trial was over, they billed me for $87.73. This is not what I signed up for!Desired Settlement: I am looking for a FULL refund

Business

Response:

We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product. At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer placed her order on 11/20/14 and was sent a full sized bottle of Pure Slim Garcinia. During the trial period, we did not hear from the customer, and so on 12/4/14, she was charged for the bottle in her possession. When she called on 12/5/14, she was offered a refund of $33.95 for an open container. During the call, the customer was rude to our Customer Support Representative. When she requested to speak to a supervisor, she was transferred. In the supervisor call, the customer was reminded of the Terms and Conditions, and our Customer Support Representative restated the offer of $33.95 without the customer needing to return the product to us. The customer agreed to this solution and hung up. She called back later that day to confirm that she had been cancelled and was provided with a cancellation confirmation number. Her refund of $33.95 was processed 12/8/14. We do apologize for any misunderstandings. As a courtesy, we would like to offer the customer $9.97 to bring her total refund amount to 50% of Pure Slim Garcinia’s retail value because the product has been opened. To proceed with a refund, we ask that the customer contact us at (877) 810-3351 or [email protected] that a suitable resolution has been reached. Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely, Pure Slim Garcinia Mangement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the order form is left to right on the screen, the terms and condition are located at the bottom. With no reason to scroll down, who would ever see that? I was told my signing my electronic signature,I was agreeing to conditions. I did not hang up, the supervisor was talking over me and hung up when she was finished. I was told she would give me her supervisor discount and add ten percent.

Regards,

Business

Response:

December 26, 2014 Complaint ID: [redacted] We would like to apologize again for Ms. [redacted]’s experience with Pure Slim Garcinia, and would like to take this time to address the issues she brought up in her rejection of our previous letter. The customer mentions that the Terms and Conditions are located at the bottom of the page. Directly underneath where the customer inputs his or her credit card information is a box that reads “Yes! I agree to the Terms and Conditions and understand that if I don’t cancel within the 14 days, I will be enrolled to receive a fresh supply of Pure Slim Garcinia each month and billed $87.84 for each shipment.” No order can be processed until the customer agrees. Additionally, this box is not at the bottom of the page, but directly between the credit card information and the “Rush my order” confirmation button. We do apologize for any miscommunication between the customer and our supervisor. As the customer has already been refunded $33.95, we would like to offer a refund of $18.75 to bring her refund total to $52.70, or 60% of the retail value of Pure Slim Garcinia. To proceed with a refund, we ask that the customer contact us at [email protected] that a suitable resolution has been reached. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely, Pure Slim Garcinia Mangement

Review: On Feb 23, 2015, I received an unexpected charge of $87.84 to my credit card from this company. We put a hold on the charge with our bank and I called the company. Upon calling Pure Slim I discovered that I had misunderstood the verbiage on their website. While I thought I was getting a 30-day free trial of product what I actually signed up for was 30-days of product with a 14-day trial/cancel opportunity (and the 14-day clock begins the moment they accept the order, not when you receive the product). I offered to return the unused portion of the product for partial credit and the fellow at Pure Slim told me not to return the product and that there would be no refund. I accepted that I had unwittingly signed up for more than I had bargained for. The fellow on the phone assured me that this service was now cancelled and I would receive no more shipments of product. I paid the bill and considered it a lesson learned.

On Mar 31, 2015, I received another shipment of Pure Slim Garcinia (and a corresponding charge of $87.84). I called Pure Slim to remind them that I had cancelled this product a month ago and to arrange a return and refund. I was told that they had no record of my call of the month prior and that they had a "No returns. No refunds" policy in place. The woman repeatedly told me that I did not call because her computer had no record of my call. This made me angry; my husband listened to the original call. Her name is [redacted] and she gave me a cancellation number and assured me that this service was now cancelled and I would receive no more shipments of product.

I am frustrated that the first call was insufficient to cancel this product. I am distressed at the cost of the product (I would never have signed up for something so expensive for even a one time charge, let alone a monthly recurring one!). I want to return this unopened bottle of pills and receive a credit of $87.84 and I want to never see another shipment and charge from these peopleDesired Settlement: I want to return this unopened bottle of pills and receive a credit of $87.84 and I want to never see another shipment and charge from these people.

Business

Response:

Complaint

ID: [redacted]We would

like to acknowledge receipt of Ms. [redacted]’s complaint. We have had

extensive communication with the customer since she filed her complaint and

have resolved this misunderstanding independently. The customer was offered a

complimentary bottle as a courtesy, which she declined. We will still honor

this offer if she changes her mind. This complimentary bottle will be sent out

once we receive an email to [email protected]. Sincerely,Pure

Slim Garcinia Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, although I am disappointed in their response, I will consider this complaint as resolved.

Regards,