Pure Slim Garcinia

Complaint
ID: [redacted]We would
like to acknowledge receipt of Ms. [redacted]’s complaint. We have had
extensive communication with the customer since she filed her complaint and
have resolved this misunderstanding independently. The customer was offered a
complimentary bottle as a...

courtesy, which she declined. We will still honor
this offer if she changes her mind. This complimentary bottle will be sent out
once we receive an email to [email protected]. Sincerely,Pure
Slim Garcinia Management

Please see attached.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.the order form is left to right on the screen, the terms and condition are located at the bottom. With no reason to scroll down, who would ever see that? I was told my signing my electronic signature,I was agreeing to conditions. I did not hang up, the supervisor was talking over me and hung up when she was finished. I was told she would give me her supervisor discount and add ten percent. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I request only the refund of the $87.73. ...

I do not wish to receive the offered complimentary bottle of ProSlim Garcinia.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer has the ability to cancel at anytime
by calling our Customer Support Team or emailing [email protected].
If a customer needs to contact customer service, the phone number is listed
on www.pureslimgarcinia.com, and the pamphlet they receive with
/>
their product. The terms are disclosed clearly on www.pureslimgarcinia.com
where the customer ordered their product.
The customer also has to click "I agree to the terms and conditions" twice before the order is
processed. If the customer does not "agree" to the terms, the order will not process. The terms
and conditions are disclosed directly on the ordering website, not only on the bottom of the first
 page, but also highlighted in a large white box on the second page where the customer inputs
their card information.
Specifically, this customer placed their order on 7/31/14. This is when they paid the
initial $4.95 for shipping, and marks the start of their 14-day trial period. The
customer contacted our company on 8/15/14 to cancel their subscription. The cancellation process
was started at that time, and the customer and one of our Customer Service Representatives came to
the agreement that Ms. [redacted] would return the unused product for a full refund, and that the
offer would expire if the package was not received by 8/22/14.
To-date, 8/19/14, we have not received the package and therefore have been unable to
process this refund. In conclusion, we will follow through with our commitment to refund Ms. [redacted]
as soon as we receive the product.
 
We apologize for the misunderstanding, however we are not
able to issue a refund at this time, as we have not received the product from
the customer. Additionally, we stand by our policies and would like to
reiterate that our customers accept the terms and conditions two separate times
to process their orders. We are willing to send out a complimentary bottle of
PureSlimGarcinia to Ms. [redacted] if she is interested.
 
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes I filled dispute, however my account was not credited back. Why terms and charge was not disclosed with my shipment. 
Regards,[redacted]

Please see attached document. October 22, 2014
Complaint ID: [redacted]
serif;"> 
We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their first full 30-day supply of Pure Slim Garcinia to try for 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter.
 
If the customer wishes to cancel, our Customer Service Team is reachable both by phone at ###-###-####, and email at [email protected]. The phone number is listed on www.pureslimgarcinia.com, as well as on the invoice enclosed with the product.
 
We do not doubt this customer found our product through an advertisement on Facebook, as this is common. However, we dispute the claim that she was not provided the Terms and Conditions before placing her order. We market our product online in a number of ways, but all customers are redirected to our website to place an order and review the Terms and Conditions, regardless of the site they were originally on. Our product can only be bought on our website, where the 14-day trial period is clearly explained on the check-out screen (please see inserted image on page 2).
 
This customer placed her order for Pure Slim Garcinia on 7/29/14, which began her 14-day trial. It ended on 8/12/14. During those two weeks, we did not receive a call from the customer, and so she was billed for the bottle she received. The charge was declined on 8/12/14, 8/15/14, 8/18/14, and was finally approved on 8/21/14.
 
Since the customer did not cancel her subscription, she was sent another bottle of Pure Slim Garcinia on 9/20/14. We did not hear from her until 10/9/14, when she called our Customer Service Team. She was cancelled and provided with a cancellation number, but did not request a refund.
 
We apologize for this misunderstanding, and are offering the customer a full refund for all of her unopened bottles of Pure Slim Garcinia. If the bottles are all opened, we will fully refund the customer for her most recent product.
 
Additionally, the customer has filed this complaint for Pure Slim Garcinia and Pro Green Coffee. As we are only able to handle the customer’s Pure Slim Garcinia account, we ask that she contact Pro Green Coffee to clarify any miscommunication regarding their product. They can be reached at ###-###-####, or [email protected].
 
Sincerely,
Pure Slim Garcinia Management

December 26, 2014 Complaint ID: [redacted] We would like to apologize again for Ms. [redacted]’s experience with Pure Slim Garcinia, and would like to take this time to address the issues she brought up in her rejection of our previous letter. The customer mentions that the Terms and Conditions are located at the bottom of the page. Directly underneath where the customer inputs his or her credit card information is a box that reads “Yes! I agree to the Terms and Conditions and understand that if I don’t cancel within the 14 days, I will be enrolled to receive a fresh supply of Pure Slim Garcinia each month and billed $87.84 for each shipment.” No order can be processed until the customer agrees. Additionally, this box is not at the bottom of the page, but directly between the credit card information and the “Rush my order” confirmation button. We do apologize for any miscommunication between the customer and our supervisor. As the customer has already been refunded $33.95, we would like to offer a refund of $18.75 to bring her refund total to $52.70, or 60% of the retail value of Pure Slim Garcinia. To proceed with a refund, we ask that the customer contact us at [email protected] that a suitable resolution has been reached. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed.   Sincerely, Pure Slim Garcinia Mangement

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing
[email protected]. If a customer needs to contact customer service, the phone number is
listed on www.pureslimgarcinia.com, and the pamphlet they receive...

with
their product. The terms are disclosed clearly on www.pureslimgarcinia.com
where the customer ordered their product.
The customer also has to click "I agree to the terms and conditions" twice before the order is
processed. If the customer does not "agree" to the terms, the order
will not process. The terms and conditions are disclosed directly on the
ordering website, not only on the bottom of the first page, but also
highlighted in a large white box on the second page where the customer inputs
their card information.
Specifically, this customer placed their order on 7/22/14. This is when they paid the
initial $4.95 for shipping, and marks the start of their 14-day trial period.
Since we did not receive a request for cancelation and/or a returned product
during the allotted trial period, our system attempted to charge the customer
for the full-month’s supply on the 15th day, 8/5/14, when the trial period ended.
However, we we unable to process this payment as the customer’s card was declined.
We have yet to collect for the full price of the product, which is still in the customer’s
pocession. Our collections department had reached out to [redacted] because
to-date she has received a full month supply of PureSlimGarcinia for free, only
paying the $4.95 for shipping and handling. Our processing system requires that
a customer make at least a 50% payment towards an account that has been
declined before cancellation of the account.
We apologize for the misunderstanding, and I have personally
overridden the system settings to cancel the customer’s account per her
request. However, we stand by our policies and we would like to reiterate that
our customers accept the terms and conditions two separate times to process
their orders.
 
Sincerely,
 
PureSlimGarcinia.com Management

May 7,
2015Complaint
ID: [redacted]We would
like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate
this opportunity to address it. Our customers are sent their initial full
30-day supply of Pure Slim Garcinia to try for the first 14-days without
charge. On the 15th day,...

if the customer has not contacted us, they
are automatically billed for the product in their possession and enrolled in
our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly
supply every 30 days thereafter. Nowhere on our website do we claim to offer a
free sample or a trial product, only a trial period to try our full sized product.At Pure
Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable
text or behind a hyperlink. They are disclosed directly on the ordering website
at the bottom of the page in size 12 font, and are also highlighted in a large
white box on the second page where the customer inputs their card information
(please see image on page 2). The customer has to click “I agree to the Terms
and Conditions” twice before the order is processed. If the customer does not
“agree” to those terms, the order will not go through. We
apologize that the customer had difficulty reaching us. We list our contact
information directly on our website and on the invoice included with the
product. This
customer placed her order on 1/24/15. This was when she paid $4.95 for shipping,
and was the start of her 14-day trial. She was selected for an extended trial
period, which ended on 2/19/15. During this time, we did not receive a request
to cancel, so she was charged for the product in her possession and enrolled in
our monthly subscription program. She was sent a new bottle on 3/25/15 and
4/24/15. On
5/4/15, we received an email from the customer with a request to cancel. Her
account was cancelled at this time and she was provided with a cancellation
number. She was also informed of our Terms and Conditions, and made aware that
she was outside of the trial period, which is why we are unable to accept those
products back. We
apologize for any miscommunication that may have occurred and regret that the
customer is unsatisfied with our product. However, as she is outside of the
trial period, we are unable to issue a refund. As a courtesy for the
misunderstanding, we will gladly send out a complimentary bottle once we
receive an email to [redacted]@[redacted].com that a suitable resolution
has been reached. Customer
satisfaction is very important to us, and we are continuously striving to
streamline and perfect the quality of our service. However, we do stand by our
policies and would like to reiterate that our customers accept the Terms and
Conditions two separate times before the order is processed. Sincerely,Pure
Slim Garcinia Management

We would like to acknowledge receipt of Ms. [redacted] complaint and appreciate the opportunity to address 
it. 
At PureSlimGarcinia.com, every customer is given the right to try his or her first 30-day supply of 
PureSlimGarcinia without...

charge for the first 14 days. After the 14-day trial period, if the customer is 
dissatisfied with the product they are to contact our Customer Support Team via email or phone to request 
cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the 
product in their possession on the 15th day and then enrolled in our ProGreenCoffee Preferred Customer Club 
where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.
The customer has the ability to cancel at anytime by calling our Customer Support Team or 
emailing [email protected]. If a customer needs to contact customer service, the phone number is 
listed on www.pureslimgarcinia.com, and the pamphlet they receive with their product. The terms are disclosed 
clearly on www.pureslimgarcinia.com where the customer ordered their product.
The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer
does not "agree"  to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering 
website, not only on the bottom of the first page, but also highlighted in a large white box on the second page 
where the customer inputs their card information.
Specifically, this customer placed their order on 7/13/14. This is when they paid the initial $4.95 for shipping, 
and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a 
returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 
15th day, 7/27/14, when the trial period ended. The customer unfortunately did not contact our company until 
7/29/14 to cancel their subscription. The subscription was canceled but they were not issued a refund because 
this charge was in accordance with the Terms and Conditions agreed to upon placing their order. 
We apologize for the misunderstanding, and are willing to refund the $87.73 for this complaint upon 
confirmation that a resolution has been reached. However we stand by our policies and we would like to 
reiterate that our customers accept the terms and conditions two separate times to process their orders. We 
are also willing to send out a complimentary bottle of PureSlimGarcinia to [redacted] if she is interested.
Sincerely,
PureSlimGarcinia.com Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, although I am disappointed in their response, I will consider this complaint as resolved.
Regards,
[redacted]

Please see the attached document for our response. 
March 4,2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms. [redacted]s complaint, andappreciate this opportunity to address it. Our customers are sent their...

initialfull 30-day supply of Pure Slim Garcinia to try for the first 14-days withoutcharge. On the 15th day, if the customer has not contacted us, theyare automatically billed for the product in their possession and enrolled inour Pure Slim Garcinia Preferred Customer Club, where they receive a monthlysupply every 30 days thereafter. Nowhere on our website do we claim to offer afree sample or a trial product, only a trial period to try our full sized product. At PureSlim Garcinia.com, we do not hide our Terms and Conditions in small, unreadabletext or behind a hyperlink. They are disclosed directly on the ordering websiteat the bottom of the page in size 12 font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2). The customer has to click “I agree to the Termsand Conditions” twice before the order is processed. If the customer does not“agree” to those terms, the order will not go through.  Thiscustomer placed her order on 2/6/15, which was when she paid for shipping andhandling. On 2/20/15, her trial period was over, and since we did not receive arequest to cancel her account was charged for the product in her possession.  Wereceived a call from the customer on 2/23/15, regarding the charge. At thispoint, her account was cancelled and our Customer Support Representativeexplained our Terms and Conditions. The customer was informed that because shewas calling outside of the trial period, she was ineligible for a refund.  As acourtesy, we would like to offer a refund of $43.92 for the misunderstanding.This refund will be processed once we receive an email to [redacted] that a suitable resolutionhas been reached.  Weregret that the customer is unsatisfied with our product. Customer satisfactionis very important to us, and we are continuously striving to streamline andperfect the quality of our service. However, we do stand by our policies andwould like to reiterate that our customers accept the Terms and Conditions two separatetimes before the order is processed.  Sincerely,PureSlim Garcinia Management

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on 
underline;">www.pureslimgarcinia.com, and the pamphlet they receive with their product. The terms are disclosed clearly on www.pureslimgarcinia.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.
Specifically, this customer placed their order on 7/12/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/26/14, when the trial period ended.  Unfortunately, the customer did not contact our company until 7/28/14 to cancel their subscription. The subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order.
 
We apologize for the misunderstanding, and are willing to refund the $87.84 for this complaint upon confirmation a resolution has been reached via email at [email protected]. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We are also willing to send out a complimentary bottle of PureSlimGarcinia to Ms. Reeves if she is interested.
 
Sincerely,
 
PureSlimGarcinia.com Management

We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days...

without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product.   At Pure Slim Garcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through.   This customer placed her order on 11/20/14 and was sent a full sized bottle of Pure Slim Garcinia. During the trial period, we did not hear from the customer, and so on 12/4/14, she was charged for the bottle in her possession. When she called on 12/5/14, she was offered a refund of $33.95 for an open container. During the call, the customer was rude to our Customer Support Representative. When she requested to speak to a supervisor, she was transferred.   In the supervisor call, the customer was reminded of the Terms and Conditions, and our Customer Support Representative restated the offer of $33.95 without the customer needing to return the product to us. The customer agreed to this solution and hung up. She called back later that day to confirm that she had been cancelled and was provided with a cancellation confirmation number. Her refund of $33.95 was processed 12/8/14.   We do apologize for any misunderstandings. As a courtesy, we would like to offer the customer $9.97 to bring her total refund amount to 50% of Pure Slim Garcinia’s retail value because the product has been opened. To proceed with a refund, we ask that the customer contact us at (877) 810-3351 or [email protected] that a suitable resolution has been reached. Our hours of operation are from Mon-Fri between 8am-4pm PST and on Saturdays from 8am-12pm PST.   Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed.   Sincerely, Pure Slim Garcinia Mangement

March 5,2015ComplaintID: [redacted] We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate
this opportunity to address it. The customerhas filed a dispute with her credit card company, and so her account...

with ushas been frozen. We apologize for any misunderstandings. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our service. However, we do stand by ourpolicies and regret that we are unable to assist this customer further.  Sincerely, Pure Slim Garcinia Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Product was advertised as $4.99 month later it cost me $87.84 for a ONE bottle of Garcinia.

The product was advertised as $4.99 so thinking that I have saved money on Garcinia since at GNC is $9.99 I order a bottle not knowing that it will cost me $87.84 Tried calling customer service which was a waste of time. Talk to a customer service rep after hold of more than 30 min, she was very rude and condescending, so I requested to speak with a supervisor, she was not helpful either and it was just as rude so ask that my call is escalated again. Rather than escalating to senior management she actually refused to provide me with the name of her supervisor and she rerouted me back to her subordinate.They are very sneaky since when I received the product I look to see if there are any terms and condition and it was nothing there, no indication whatsoever that a month later I will be charged $87.84. Sneeky practice to charge a month later is giving them excuse not to accept returns since it was after cut off date that no one told me about it.I feel that I was taken an advantage of being because when I received the product on my bill of sale there is no indications that is a trial period or that will cost me $87.84

Please helpDesired Settlement: I would like a full refund of $87.84.

Business

Response:

March 5,2015ComplaintID: [redacted] We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. The customerhas filed a dispute with her credit card company, and so her account with ushas been frozen. We apologize for any misunderstandings. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our service. However, we do stand by ourpolicies and regret that we are unable to assist this customer further. Sincerely, Pure Slim Garcinia Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I filled dispute, however my account was not credited back. Why terms and charge was not disclosed with my shipment.

Regards,

Business

Response:

March10, 2015ComplaintID: [redacted] We would like to apologize again for anymisunderstandings that may have occurred. We are unable to issue a refundbecause this customer has filed a dispute with her bank and her account with ushas been frozen. Customer satisfaction is very important to us, andwe are continuously striving to streamline and perfect the quality of ourservice. However, we do stand by our policies and regret that we are unable toassist this customer further. Sincerely, Pure Slim Garcinia Management

Business

Response:

July 29, 2015 Complaint ID: [redacted] We would like to acknowledge receipt of [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of Pure Slim Garcinia to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our Pure Slim Garcinia Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or a trial product, only a trial period to try our full sized product. At PureSlimGarcinia.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large, white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not process. This customer has filed a dispute with her bank and her account has been frozen. We are unable to make any adjustments to it at this time. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and regret that we are unable to assist this customer further. Sincerely, Pure Slim Garcinia Management

Review: Have tried to contact customer service and cannot get anyone to answer so I can cancel the order.The advertising stated that you'got the product for shipping cost only and then 14 days later they charged 87.77 dollars more to my credit card and I have been unable to get anyone to answer the phone.Desired Settlement: I want my money back and them to cancel the order

Business

Response:

The customer has the ability to cancel at anytime

by calling our Customer Support Team or emailing [email protected].

If a customer needs to contact customer service, the phone number is listed

on www.pureslimgarcinia.com, and the pamphlet they receive with

their product. The terms are disclosed clearly on www.pureslimgarcinia.com

where the customer ordered their product.

The customer also has to click "I agree to the terms and conditions" twice before the order is

processed. If the customer does not "agree" to the terms, the order will not process. The terms

and conditions are disclosed directly on the ordering website, not only on the bottom of the first

page, but also highlighted in a large white box on the second page where the customer inputs

their card information.

Specifically, this customer placed their order on 7/31/14. This is when they paid the

initial $4.95 for shipping, and marks the start of their 14-day trial period. The

customer contacted our company on 8/15/14 to cancel their subscription. The cancellation process

was started at that time, and the customer and one of our Customer Service Representatives came to

the agreement that Ms. [redacted] would return the unused product for a full refund, and that the

offer would expire if the package was not received by 8/22/14.

To-date, 8/19/14, we have not received the package and therefore have been unable to

process this refund. In conclusion, we will follow through with our commitment to refund Ms. [redacted]

as soon as we receive the product.

We apologize for the misunderstanding, however we are not

able to issue a refund at this time, as we have not received the product from

the customer. Additionally, we stand by our policies and would like to

reiterate that our customers accept the terms and conditions two separate times

to process their orders. We are willing to send out a complimentary bottle of

PureSlimGarcinia to Ms. [redacted] if she is interested.

Sincerely,