PW Imports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Customer Order # [redacted] Customer I.D# [redacted] – [redacted] - All items have been received by customer

Stryker TTOPSPeralta Dr.Suite BLaguna Hills, CA 92653949-916-1666Revdex.comViewridge Ave#200San Diego, CA 92123-6199Attn: [redacted] To Whom It May Concern:June 1, 2015We understand the frustration of Mr [redacted] and are working to get the remainingparts sent to him as soon as possibleDue to the Port of Long Beach congestions ourshipments have been backed up for several monthsWe are working with ourVendors overseas to correct the remaining parts for several of our customersIt hasbeen an ongoing issue for the last 2-months and we hope to have resolved shortly.Regards,Stryker TTOPS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer Order # [redacted] Customer I.D# [redacted] – [redacted] – All items have been delivered to customerCustomer was issued a $for cracked welds which he had gotten re welded locally

[redacted] CUSTOMER ID: [redacted] On all orders we have for this customer, his items have been deliveredWe even gave the customer a free ballast bag and pump set up, as compensation, for the delay and issues

[redacted] ,We truly apologize for this mistake The wakeboard racks are out for delivery to you today Here is the UPS tracking number [redacted] Again so sorry for such a long delay.Thanks

Customer Order # [redacted] Customer I.D# [redacted] – [redacted] – All items have been delivered to customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Yes, I finally received all of my order, nearly 1/months to the date I ordered itMy complaint went far beyond that I did not get my merchandise in a timely mannerMe accepting my merchandise is great for me after all my suffering waiting endlessly for my product but this does not help all the current and future prospective buyers who are going to have the same scenario of poor business practices affect them I hope that you guys can resolve all of your supply problems and that you start being honest up front with your customers about what you have in stock and what you don't, and how long you have to wait for your productA computerized shipping system that tells you the status of each order from the manufacturer to the ship to the customer should be a high priorityStringing people along is not good customer service and not having knowledge of peoples orders and when things will ship will cause more customers to lose faith in your company quicklyEventually this is going to bite your company in the back side and cause you to lose business, maybe even your company Also, you need to post all comments, both good and bad on your websitePosting only the good reviews is deceiving prospective buyers that your company is something that is not completely trueThere are many complaints on the web but you will not see any on your website What I really want to see to resolve my complaint is a response back as to how you are addressing the aforementioned issuesI want to know that you truly take customer service seriously and you are working to improve the overall experience of all customersThis I would take as a more serious resolution to my complaint as it would tell me and the rest of the public ] Regards, [redacted]

[redacted] All items on customers order have been deliveredCustomer has no outstanding items

We are working to get [redacted] accessories out in the next two weeks Stryker was running a FREE promotion of these accessories and had some manufacturing defects with these items As the products come from overseas there is a long lead time We are working to get these here in the next two weeks and will have them shipped out to Mr***.Thanks

[redacted] All items have been deliveredA refund for the amount of was done on 8/14/to the American Express Card ***

Sirs, The customer was issued a full refund via [redacted] on January 12, Regards, [redacted]

We will be shipping out Mr***'s free promotional items in the next two weeks. We had delays getting the parts from overseas with the long lead times. We are working to get all the customers taken care of.Thanks

I finally received my last shipment of product on Friday, August 21st.Thank you for your assistance in this matter.The problem has finally been resolved.*** ***

*** *** CUSTOMER ID: *** ORDER# ***CUSTOMER HAS ALREADY RECEIVED HIS PRODUCT

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** It has been five weeks since I paid for my merchandise, in full, I am still waiting for the rod holdersI only received the canvas after telling Stryker they were practicing fraudI have never received any type of credit from Stryker at any timeThey told the Revdex.com that they gave me a $creditthis is untrue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We understand Mr***'s complaints. If he would like to return the product we can give him a full refund. There are tolerances to aluminum structures and we have sold thousands of TTOP's. Yes we also have had some delays in getting the free promotional items here as they come
from overseas and the lad time's are long. We will send a email to Mr*** with return instructions.Thanks

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. It did take a total of months to receive the complete orderWe did just receive the last item we ordered in March at the end of December They did compensate us with a free ballast and pumpIt is very ppor customer service on their end because the order states its shipped months before the product is even in their warehouseI had to call numerous times to continue checking on our items
Regards,
*** ***