PW Imports

To Whom It May Concern,Stryker TTOPS ran some promotions where it would sell out TTOPS and also give away certain items that would accompany the TTOP.  These items were Electronic Boxes, Rod Holders, etc..  The demand was much greater than expected and we also had delivery issues with the...

ports of Long Beach over the last several months.  We are in the process of getting caught up with these promotional items and the customer should have within the next week or two.  We deeply apologize for the delay in these products.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I will accept this do to my boat already being winterized for season. I will be out of town last week of Oct. for work. I hope to get a call from my son that parts are finally here so I can finish the top when I get back for next year.
Regards,
[redacted] Jr

Customer Order # [redacted] Customer I.D. # [redacted] – [redacted] – All Items have been delivered to customer.

Customer Order # [redacted] Customer I.D. # [redacted] – [redacted] - All items have been received by customer.

To Whom It May Concern,The response in for ID # [redacted].  We understand Mr. [redacted]’s frustration with the delay in shipping his TTOP and accessories.  We have been trying to play catch up after the PORT issues in Long Beach have set us back from a production standpoint.  We are...

very close to receiving the products he ordered and should have shipped out here in the next couple weeks.Thanks[redacted].com[redacted] phone USA[redacted] phone Australia[redacted] fax[redacted] mobile

Stryker TTOPS23482 Peralta Dr.Suite BLaguna Hills, CA 92653949-916-1666Revdex.com4747 Viewridge Ave. #200San Diego, CA 92123-6199Attn: [redacted]To Whom It May Concern:June 1, 2015We understand the frustration of Mr. [redacted] and are working to get the remainingparts sent to him as soon...

as possible. Due to the Port of Long Beach congestions ourshipments have been backed up for several months. We are working with ourVendors overseas to correct the remaining parts for several of our customers. It hasbeen an ongoing issue for the last 2-3 months and we hope to have resolved shortly.Regards,Stryker TTOPS

Customer Order # [redacted] Customer I.D. # [redacted] - [redacted] – Customer received most of his product but ended up sending everything back because he wished to cancel his order. Received everything back but SA800’s and hardware. Customer has done a chargeback for his money.

Customer Order # [redacted] Customer I.D. # [redacted] – [redacted] – All items have been delivered to customer. Customer was issued a $100 for cracked welds which he had gotten re welded locally.

Please be advised I have now recieved all my items I ordered for Stryker T-Tops and no longer need compaint [redacted] pursued.  I would however, like to inform you this company has taken approximately 4 months to fulfill my order with many false dates given.  This company will never be...

recommended by me to anybody.  They have poor customer service and business practice.  There product is of nice quality, but with the way they run their business will never allow them to be successful long.  Thanks for your time [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This has been their response for the past 5 months.  This is unacceptable and the fact that they have continued to run this promotion is unethical.]
Regards,
[redacted]

Customer Order # [redacted] Customer I.D. # [redacted] – [redacted] – All items have been delivered to customer.

Customer Order # [redacted] Customer I.D. # [redacted] – [redacted] – All items have been delivered to customer.

To Whom It May Concern,Stryker TTOPS ran some promotions where
it would sell out TTOPS and also give away certain items that would
accompany the TTOP.  These items were Electronic Boxes, Rod Holders,
etc..  The demand was much greater than expected and we also had
delivery issues...

with the ports of Long Beach over the last several
months.  We are in the process of getting caught up with these
promotional items and the customer should have within the next week or
two.  We deeply apologize for the delay in these products.

I want to withdraw the complaint that I filed againest Styker T-Tops on 10/20/2015.  I received the item today.  Thank you for your assistance in this matter![redacted] A. [redacted] Road[redacted], R.I.  [redacted]October 23, 2015Complaint ID # [redacted]Complaint againest:Stryker...

T-Tops23482 Peralta Dr. #BLaguna Hills, CA  92653Business ID #0172011552

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Yes, I finally received all of my order, nearly 7 1/2 months to the date I ordered it. My complaint went far beyond that I did not get my merchandise in a timely manner. Me accepting my merchandise is great for me after all my suffering waiting endlessly for my product but this does not help all the current and future prospective buyers who are going to have the same scenario of poor business practices affect them.
I hope that you guys can resolve all of your supply problems and that you start being honest up front with your customers about what you have in stock and what you don't, and how long you have to wait for your product. A computerized shipping system that tells you the status of each order from the manufacturer to the ship to the customer should be a high priority. Stringing people along is not good customer service and not having knowledge of peoples orders and when things will ship will cause more customers to lose faith in your company quickly. Eventually this is going to bite your company in the back side and cause you to lose business, maybe even your company.
Also, you need to post all comments, both good and bad on your website. Posting only the good reviews is deceiving prospective buyers that your company is something that is not completely true. There are many complaints on the web but you will not see any on your website.
What I really want to see to resolve my complaint is a response back as to how you are addressing the aforementioned issues. I want to know that you truly take customer service seriously and you are working to improve the overall experience of all customers. This I would take as a more serious resolution to my complaint as it would tell me and the rest of the public.
]
Regards,
[redacted]

Sirs, The customer was issued a full refund via [redacted] on January 12, 2016.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are working to get [redacted] accessories out in the next two weeks.  Stryker was running a FREE promotion of these accessories and had some manufacturing defects with these items.  As the products come from overseas there is a long lead time.  We are working to get these here in...

the next two weeks and will have them shipped out to Mr. [redacted].Thanks