Complaint: ***I am rejecting this response because: This is not what I was told when I purchased my gold pass, yes I understand that I can use my pass at any park but I will not be able to receive the coupons for my new local park and I was told this could be transferred if I moved due to government orders What I am understanding from this correspondence and with speaking with both parks is that I am out *** dollars plus any other coupons I could have used throughout the season because I am no longer local to the Six Flags park in *** This whole Gold Season Pass is an absolute scam and the employees who are pushing the Flash Pass are ignorant in the rules for the pass This is very disappointing!Sincerely,*** ***
Thank you for contacting usWe have forwarded your information to our Loss Prevention Manager and he will be reaching out to you to be able to assist you
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Good Morning! We are sorry to hear that there is an issue with you entering our contestsAccording to our Promotions department the contests you are trying to enter are through our Corporate programThey send out these contests and
the prizes are give out for specific parksYou will need to contact our Corporate Office to see if there is something they can do to check why your email isn't working on the site to enter the contestThey can be reached at XXX-XXX-XXXXI would ask to speak to someone in the Promotions DepartmentUnfortunately, we are unable to grant you a 4-pack of Complimentary Season Passes, they have to be won and hopefully after you reach Corporate you will be able to enter the next contestThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've left messages on X-at 12:39, X-at 2:and also X-with *** in Promotions at the number you provided XXX-XXX-XXXXNO call has ever been returnedI believe this is a fixed contest, every day I miss an entryI think sending me a pack would be acceptable I did everything on my part maybe you can contact them and ask them to send me a complimentary pack season pass *** Business Response /* (4000, 9, 2015/08/07) */
Hello,
Good Morning! I apologize that you didn't receive a call back, but we did contact Corporate and they said that unfortunately our system is unable to automatically validate email addresses, which is a requirement as per sweepstakes rulesThey suggest you either use a different email address to enter or you can enter via mail as per the insturctions attachedPlease try entering this way and we hope this is helpful to get you in the contestThank you!
Final Consumer Response /* (4200, 13, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so how do I validate my e-mail with you that i've been using for years with no problems with anyone else? I've missed so many entries and contests with you this is very unfairI don't have money to send out a postage every dayI would like my e-mail validated or send me a pack alreadyThis is very unprofessional fix the problemThere is a problem with your system!!! As I said before you cannot e-mail complaint to you either says e-mail not valid that is also a problemHow can you tell me my e-mail is not validYou should have already fixed problem or shows fixed contestPlain and simple this contest is "FIXED"This e-mail I'm using should be verified by now, this is the e-mail we are communicating thru
Thank you very much for being a Member and reaching out to us regarding your membershipIt sounds as though you may be on the incorrect websiteOur system does indicate that you have not yet logged in to start the cancellation procedure as stated within the membership agreementTo cancel your
Membership visit the Member Support Center at sixflags.com/membership and click the link labeled "Cancel Membership." You will be asked for your confirmation number which ends in The process is straightforward and should just take you a few minutes to completeIf you are unable to obtain your full order number please reach out to a representative that can assist you by calling 707-644-extand they will be able to assist you
Initial Business Response /* (1000, 5, 2015/12/26) */
I do apologize for any inconvenience you may have experienced at the parkWhat you have purchased is four Six Flags season passes *** they were purchased from the Six Flags America website which sets the home park with discounts and offers only
applying to that parkNow the season passes *** good for all Six Flags parks but it must first be redeemed for the cards at the home specific park before they can be used to access any other parkTo have season passes ** Six Flags Discovery Kingdom then they would have to have been purchased at the specific website for Discovery KingdomThese passes *** also grant you access to all Six Flags parks but your discounts and offers will apply to Discovery KingdomAll parks offer season passes *** will grant you access to all parks but each park has a different price point for season passes *** some parks being more expensive than others due to the operating season for the parkSince you have purchased passes *** the incorrect park we can refund your original order but you would have to repurchase the passes *** the correct parkAll we would need to process the refund would be the confirmation number for the correct park
Complaint: ***I am rejecting this response because: I contacted the company that has my account in collections and I was told to contact Six flags directly to resolve the matterI cannot believe the poor service that your company shows No one in your company has been helpful! I get told one thing and then another by someone else! Since no one in your company is of any service to me, then I will contact our local news *** ***, * on your side for help in this matterI am tired of getting the run around and hearing different answers from different peopleThis is not right!!!!! I do not owe this debt and have bank records to prove I do not owe this debt!Sincerely,*** ***
Complaint: ***I am rejecting this response because: even if the park is not willing to acknowledge their responsibility in accurate listings outside of their own website, I believe it is their responsibility to list hours at ticket gates and a show of good conscience to advise those purchasing tickets so close to closing of the park hoursI believe it is also a crucial aspect of a fair business to respond to consumer complaints without having to involve a third party, and if anyone has read my initial complaint form, they would know that I was only visiting California and do not have regular access or close access to that or any other park locationWhich is why I am requesting a refund, of which I can provide proof of purchase when and where necessaryThank you very much.
Sincerely,*** ***
Complaint: ***I am rejecting this response because:please refund my $I have been a customer of yours for years while my boys were youngerPlease do the right thingI have emails which are *** & *** *** I can't log on with either of themIf you have any other emails it is not from usThank you Sincerely,*** ***
Complaint: ***I am rejecting this response because:I don't agree with your response at all You say days prior to the next payment to cancel so why do you charge two more payments Makes no sense or does it seem fair with this day and age of instantaneous cancellations and credits sounds to me to be money grabbing more then anything I do not authorise any more payments from my account And I do still expect monies owed to my account for payments made over the month period Thank you very kindly *** ***Sincerely,*** ***
Thank you for contacting usLooking into your account ending in *** it was forwarded to our collections agency due to a missed paymentOnce this happens the account is a collections account and we no longer have the accountYou would have to speak to the collections agency for confirmation
but usually once the agreement is paid in full they will reactivate the passes through the remainder of the contract agreementFor your account purchased on the 5th of November ***, it will be valid through the 5th of November ***Once again you will need to speak to the collections for confirmation and to have them reactivate the passesYou can reach the collections agencyI do apologize for any misunderstanding
Thank you for contacting us regarding your membershipsAfter looking into your account we are unfortunately unable to waive any fees that apply to your membership account due to the membership agreement that was signed upon purchaseDue to a missed payment, late fees have been applied to the
account per each pass on the account and you will have to pay the balance owed on account ending in ***We would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement
For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns.
Thank you for your continued patronage
Thank you for contacting usOur season pass holders do have set bring a friend free dates throughout our operating season but at times our system will provide some guests with a randomized bring a friend free offer that not all of our guest will get for the same datesIt could be possible that
your friend had their passes and received the special offerIt is protocol for the team to look into the passes that were purchased to see what offers and benefits are available for pass holdersTo be able to view the offers that are available to you, you will have to log into the guest portal and follow the instructions as stated on the back of the season passWe would be more than happy to issue you a complimentary ticket for the inconvenience of not having a bring a friend free offer on that dateLooking into the account and pass it does show that the parking benefit was used along with the pass to get access into the parkUnfortunately due to the membership agreement we are unable to process a refund on the accountThe account can be canceled but only by paying the remaining compulsory payments of $***
I have spent months trying to cancel this membership and its sad to see your response suggesting I was on the wrong website and to try againI followed as mentioned in the previous complaint the removal of our accounts and checked every month hoping to see it cancelled and this is why I filed this complaint because the web site is asking me to validate my membership and enter my account numberGenerally when I log into the same site I can add more and view account detailsIt will not let me view anything now unless I put my account # in the validate membership fieldsPlease cancel and send the cancellation refrence number for the recordsComplaint: ***I am rejecting this response because:Sincerely,*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***
I can not log on to my accountThe email address I have your system will not recognizeAlso if I try toAll the machine tells me only way to cancel is online! So how am I suppose to cancel?!?! If used to be a 12month commitment but somehow you guys changed the terms & continue taking money out of my account
Final Consumer Response /* (2000, 5, 2015/09/22) */
I am writing in regards to case # XXXXXXXX
Wanted to let you know that the case has finally been resolvedThe refund has been issuedThank you for your help
-*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Thank you for reaching out to us regarding your membershipsI have looked into your account and I have escalated your account to our ecommerce team to look into thisUnfortunately the memberships aren’t handled by the specific parks and all payments and refunds on payments made are processed
with our ecommerce teamOnce they determine the correct steps to provide the refund I will make sure that I reach out to you to provide an updateI will make sure that we get this done promptly
Complaint:***I am rejecting this response because: if the website would have stated that your park was closed I would not have purchased ticket a good business would honor this request because I have yet to activate the passes I have requested numerous times for a manager to call me regarding this and responseI believe your website is misleadingI did exactly what it stated to do and check the website for hours to see if they had changedIf the website would have stated that the park was closed that I would not have bought a membership I plan to never visit a six flags park ever after this experience! This business is a horrible business .
*** ***
Complaint: ***i had the same email and I showed it to the call box/ customer service windowThey did not care, just like you don'tI'm just another complaint you are trying to closeMakes no sense for a corporation as large as six flags to decline to refund a angry and I satisfied customer especially knowing I never entered your parkNot only did I not enter but requested my mommy back within the same hour that I purchased the membership and had a horrible experience
I am rejecting this response because:
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: My friends had the same pass I had that's how I knew of the option of the membership as I explained in my emailThey had the same issue when they got to the gate and after speaking with the same so called "supervisor " st the front gate that I did, She decided to let them inWhen I got there I called my friend to let her know I was having a problem she explained to me the situation and told me to show them the same email one of our group members receivedWe wouldn't know it was sective member says because we both bought our memberships with in hours of coming to the park aowe wouldn't expect to have an email*** who works at the park decided to let them in but turn me aroundIf your going to policy you need to stick to the same policy for everyoneI can't get my money back for a service you guys never provided and mis information by your staff wasting my whole dayI will make sure all my co workers, friends, familiy, and who ever else you guys are horrible and customer service and consistently been horribleIt's to many other places for families to go to treat customers the way you do.
Sincerely,
*** ***
Complaint: ***I am rejecting this response because: This is not what I was told when I purchased my gold pass, yes I understand that I can use my pass at any park but I will not be able to receive the coupons for my new local park and I was told this could be transferred if I moved due to government orders What I am understanding from this correspondence and with speaking with both parks is that I am out *** dollars plus any other coupons I could have used throughout the season because I am no longer local to the Six Flags park in *** This whole Gold Season Pass is an absolute scam and the employees who are pushing the Flash Pass are ignorant in the rules for the pass This is very disappointing!Sincerely,*** ***
Thank you for contacting usWe have forwarded your information to our Loss Prevention Manager and he will be reaching out to you to be able to assist you
Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Good Morning! We are sorry to hear that there is an issue with you entering our contestsAccording to our Promotions department the contests you are trying to enter are through our Corporate programThey send out these contests and
the prizes are give out for specific parksYou will need to contact our Corporate Office to see if there is something they can do to check why your email isn't working on the site to enter the contestThey can be reached at XXX-XXX-XXXXI would ask to speak to someone in the Promotions DepartmentUnfortunately, we are unable to grant you a 4-pack of Complimentary Season Passes, they have to be won and hopefully after you reach Corporate you will be able to enter the next contestThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've left messages on X-at 12:39, X-at 2:and also X-with *** in Promotions at the number you provided XXX-XXX-XXXXNO call has ever been returnedI believe this is a fixed contest, every day I miss an entryI think sending me a pack would be acceptable I did everything on my part maybe you can contact them and ask them to send me a complimentary pack season pass *** Business Response /* (4000, 9, 2015/08/07) */
Hello,
Good Morning! I apologize that you didn't receive a call back, but we did contact Corporate and they said that unfortunately our system is unable to automatically validate email addresses, which is a requirement as per sweepstakes rulesThey suggest you either use a different email address to enter or you can enter via mail as per the insturctions attachedPlease try entering this way and we hope this is helpful to get you in the contestThank you!
Final Consumer Response /* (4200, 13, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so how do I validate my e-mail with you that i've been using for years with no problems with anyone else? I've missed so many entries and contests with you this is very unfairI don't have money to send out a postage every dayI would like my e-mail validated or send me a pack alreadyThis is very unprofessional fix the problemThere is a problem with your system!!! As I said before you cannot e-mail complaint to you either says e-mail not valid that is also a problemHow can you tell me my e-mail is not validYou should have already fixed problem or shows fixed contestPlain and simple this contest is "FIXED"This e-mail I'm using should be verified by now, this is the e-mail we are communicating thru
Thank you very much for being a Member and reaching out to us regarding your membershipIt sounds as though you may be on the incorrect websiteOur system does indicate that you have not yet logged in to start the cancellation procedure as stated within the membership agreementTo cancel your
Membership visit the Member Support Center at sixflags.com/membership and click the link labeled "Cancel Membership." You will be asked for your confirmation number which ends in The process is straightforward and should just take you a few minutes to completeIf you are unable to obtain your full order number please reach out to a representative that can assist you by calling 707-644-extand they will be able to assist you
Initial Business Response /* (1000, 5, 2015/12/26) */
I do apologize for any inconvenience you may have experienced at the parkWhat you have purchased is four Six Flags season passes *** they were purchased from the Six Flags America website which sets the home park with discounts and offers only
applying to that parkNow the season passes *** good for all Six Flags parks but it must first be redeemed for the cards at the home specific park before they can be used to access any other parkTo have season passes ** Six Flags Discovery Kingdom then they would have to have been purchased at the specific website for Discovery KingdomThese passes *** also grant you access to all Six Flags parks but your discounts and offers will apply to Discovery KingdomAll parks offer season passes *** will grant you access to all parks but each park has a different price point for season passes *** some parks being more expensive than others due to the operating season for the parkSince you have purchased passes *** the incorrect park we can refund your original order but you would have to repurchase the passes *** the correct parkAll we would need to process the refund would be the confirmation number for the correct park
Complaint: ***I am rejecting this response because: I contacted the company that has my account in collections and I was told to contact Six flags directly to resolve the matterI cannot believe the poor service that your company shows No one in your company has been helpful! I get told one thing and then another by someone else! Since no one in your company is of any service to me, then I will contact our local news *** ***, * on your side for help in this matterI am tired of getting the run around and hearing different answers from different peopleThis is not right!!!!! I do not owe this debt and have bank records to prove I do not owe this debt!Sincerely,*** ***
Complaint: ***I am rejecting this response because: even if the park is not willing to acknowledge their responsibility in accurate listings outside of their own website, I believe it is their responsibility to list hours at ticket gates and a show of good conscience to advise those purchasing tickets so close to closing of the park hoursI believe it is also a crucial aspect of a fair business to respond to consumer complaints without having to involve a third party, and if anyone has read my initial complaint form, they would know that I was only visiting California and do not have regular access or close access to that or any other park locationWhich is why I am requesting a refund, of which I can provide proof of purchase when and where necessaryThank you very much.
Sincerely,*** ***
Complaint: ***I am rejecting this response because:please refund my $I have been a customer of yours for years while my boys were youngerPlease do the right thingI have emails which are *** & *** *** I can't log on with either of themIf you have any other emails it is not from usThank you Sincerely,*** ***
Complaint: ***I am rejecting this response because:I don't agree with your response at all You say days prior to the next payment to cancel so why do you charge two more payments Makes no sense or does it seem fair with this day and age of instantaneous cancellations and credits sounds to me to be money grabbing more then anything I do not authorise any more payments from my account And I do still expect monies owed to my account for payments made over the month period Thank you very kindly *** ***Sincerely,*** ***
Thank you for contacting usLooking into your account ending in *** it was forwarded to our collections agency due to a missed paymentOnce this happens the account is a collections account and we no longer have the accountYou would have to speak to the collections agency for confirmation
but usually once the agreement is paid in full they will reactivate the passes through the remainder of the contract agreementFor your account purchased on the 5th of November ***, it will be valid through the 5th of November ***Once again you will need to speak to the collections for confirmation and to have them reactivate the passesYou can reach the collections agencyI do apologize for any misunderstanding
Thank you for contacting us regarding your membershipsAfter looking into your account we are unfortunately unable to waive any fees that apply to your membership account due to the membership agreement that was signed upon purchaseDue to a missed payment, late fees have been applied to the
account per each pass on the account and you will have to pay the balance owed on account ending in ***We would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement
For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns.
Thank you for your continued patronage
Thank you for contacting usOur season pass holders do have set bring a friend free dates throughout our operating season but at times our system will provide some guests with a randomized bring a friend free offer that not all of our guest will get for the same datesIt could be possible that
your friend had their passes and received the special offerIt is protocol for the team to look into the passes that were purchased to see what offers and benefits are available for pass holdersTo be able to view the offers that are available to you, you will have to log into the guest portal and follow the instructions as stated on the back of the season passWe would be more than happy to issue you a complimentary ticket for the inconvenience of not having a bring a friend free offer on that dateLooking into the account and pass it does show that the parking benefit was used along with the pass to get access into the parkUnfortunately due to the membership agreement we are unable to process a refund on the accountThe account can be canceled but only by paying the remaining compulsory payments of $***
I have spent months trying to cancel this membership and its sad to see your response suggesting I was on the wrong website and to try againI followed as mentioned in the previous complaint the removal of our accounts and checked every month hoping to see it cancelled and this is why I filed this complaint because the web site is asking me to validate my membership and enter my account numberGenerally when I log into the same site I can add more and view account detailsIt will not let me view anything now unless I put my account # in the validate membership fieldsPlease cancel and send the cancellation refrence number for the recordsComplaint: ***I am rejecting this response because:Sincerely,*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***
I can not log on to my accountThe email address I have your system will not recognizeAlso if I try toAll the machine tells me only way to cancel is online! So how am I suppose to cancel?!?! If used to be a 12month commitment but somehow you guys changed the terms & continue taking money out of my account
Final Consumer Response /* (2000, 5, 2015/09/22) */
I am writing in regards to case # XXXXXXXX
Wanted to let you know that the case has finally been resolvedThe refund has been issuedThank you for your help
-*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Thank you for reaching out to us regarding your membershipsI have looked into your account and I have escalated your account to our ecommerce team to look into thisUnfortunately the memberships aren’t handled by the specific parks and all payments and refunds on payments made are processed
with our ecommerce teamOnce they determine the correct steps to provide the refund I will make sure that I reach out to you to provide an updateI will make sure that we get this done promptly
Complaint:***I am rejecting this response because: if the website would have stated that your park was closed I would not have purchased ticket a good business would honor this request because I have yet to activate the passes I have requested numerous times for a manager to call me regarding this and responseI believe your website is misleadingI did exactly what it stated to do and check the website for hours to see if they had changedIf the website would have stated that the park was closed that I would not have bought a membership I plan to never visit a six flags park ever after this experience! This business is a horrible business .
*** ***
Complaint: ***i had the same email and I showed it to the call box/ customer service windowThey did not care, just like you don'tI'm just another complaint you are trying to closeMakes no sense for a corporation as large as six flags to decline to refund a angry and I satisfied customer especially knowing I never entered your parkNot only did I not enter but requested my mommy back within the same hour that I purchased the membership and had a horrible experience
I am rejecting this response because:
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: My friends had the same pass I had that's how I knew of the option of the membership as I explained in my emailThey had the same issue when they got to the gate and after speaking with the same so called "supervisor " st the front gate that I did, She decided to let them inWhen I got there I called my friend to let her know I was having a problem she explained to me the situation and told me to show them the same email one of our group members receivedWe wouldn't know it was sective member says because we both bought our memberships with in hours of coming to the park aowe wouldn't expect to have an email*** who works at the park decided to let them in but turn me aroundIf your going to policy you need to stick to the same policy for everyoneI can't get my money back for a service you guys never provided and mis information by your staff wasting my whole dayI will make sure all my co workers, friends, familiy, and who ever else you guys are horrible and customer service and consistently been horribleIt's to many other places for families to go to treat customers the way you do.
Sincerely,
*** ***