Initial Business Response /* (1000, 5, 2015/08/29) */
Mr. [redacted] was involved with jumping into a dangerous area. Mr. [redacted] admitted to us that he jumped into the danger area. We will not be reversing our decision.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
As I stated in my case description I did NOT jump into the restricted area. I NEVER once admitted to jumping into the restricted area because that would be a LIE. While the person that I was associated with did admit to doing it, I did not. What would be the logical explanation to have TWO people jump into the restricted area to retrieve a small bag when it only required ONE? Any logical person would know it only takes ONE person to do that job. It makes ZERO sense whatsoever for two people to do it. I mean really, why would I be jumping into retrieve a bag that wasn't even mine? I do admit that I agreed to the ban but that was only because they were threatening to have my friend arrested. I signed that document agreeing to the ban under duress which should make it void. The fact that they're trying to say that I admitted to jumping into the restricted area is a straight LIE. Any of their employees who try to say that they witnessed me jumping into the restricted area is also a LIE. If this case ever went to court I would be 100% positive that if they(THE SIX FLAGS EMPLOYEES) continued to make these claims about me they would be committing perjury. I have been a Six Flags season pass [redacted] for the past 3 years and something like this has never happened. I was always in good standing with this company and for them to treat me like this is appalling to say the least.
Final Business Response /* (4000, 9, 2015/09/03) */
The reason this guest and his friend jumped into a ride danger zone, was to retrieve their hats. Each guest dropped a hat off of a ride. Not a small bag. The ride danger zones are clearly marked with DO NOT ENTER signs because a person could lose their life in these danger zones. We stand by our decision and will not remove the ban.
Final Consumer Response /* (4200, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company lacks honesty and integrity. Here they are LYING once again. I mean, hats? really? Hats have literally no value. You can get pretty much get any hat for $30 or less. Who in their right mind would risk their life for $30? I know I wouldn't! Neither of us were even wearing hats that day. Sunglasses, yes. But not the hats that they're saying we dropped on the ride. I wish they would look at their security cameras. Even if they can't see the restricted area they should be able to see when we walked in and what we were wearing. I remember that day like it was yesterday. I wore black shoes, black and white plaid shorts, a white [redacted] jersey and blue styled wayfarer sunglasses. If they looked at the security footage they would know that neither of us were wearing hats. The item that my friend dropped was a small black bag which contained his wallet, California ID, cell phone and other of his valuable belongings. Before getting onto rides that day they told us that he DID NOT have to put it in the locker if it could fit in his pocket. When asked if someone could retrieve the item for him they told him they wouldn't do it until after 8 pm. Unfortunately, he was unable to wait that long as he had to be somewhere by 4 pm. I advised him not to do it but against my better judgment he decided he was going to wait for the car to return to the track then hop the fence and retrieve his items. He went through with his plan and I simply watched as he did it. I want to make it clear that I do not condone his actions. Shortly after security caught up to us, took our IDs and my season pass, took pictures of our IDs, and then forced us to sign a paper stating that we were banned from all Six Flags theme parks for the next 5 years and if we refused the cops would take us to jail. I signed the paper to alleviate the situation, however, I feel that my ban was completely unjust and unwarranted. I also feel that since they made me sign the paper under duress it should void the document. The only thing that I did wrong was being associated with the guy. We are both adults and should be responsible for our own actions. I am not his guardian and cannot tell him what to do. Obviously he cared more about his belongings than his life in that instant and regardless of what I said or did at the end of the day he makes his own decisions. I guess the same people that are refusing my ban reversal would be okay with taking the blame for something that they witnessed a friend do rather than something that they did. It would be safe to assume that they WOULD NOT seek out the TRUTH and simply roll over and take whatever punishment was coming to them regardless of their innocence. The people that are responding to this case can lie on this forum but would they be willing to lie in a court of law. I am confident that if this question was asked in a court of law to the employees that are making these claims about me(jumping into the restricted area, admitting that jumped into the restricted area and retrieving hats) they would think twice as perjury is a serious offense.
Thank you for contacting us. Looking into your account ending in[redacted], you were able to speak to a couple of representatives which did notify you about the membership agreement and the cancellation fees. To cancel a membership you would have to pay the remaining balance of the 12 month agreement...
along with any cancellation fees. After your account was more than 45 days past due it was automatically sent to our collections agency. Once the account is in their hands the only way to resolve the situation is to work directly with them.
To bring your account up-to-date, please call [redacted] and tell them that you would like to pay the balance on your Six Flags account. They will be able to provide you with an accounting of what you know and accept payment for the balance owed.
rejecting this response because: I just spent half an hour on the phone with someone that said that the person who gave us our season passes was wrong in selling us 4 because we in fact didn't need to buy four to get the free parking and that there was nothing they could do about it because it was sold as a package. Then I was told that they could not fix the issue of the season passes and then hung up on me. I was sent to a discovery kingpin phone number and they did not resolve anything but instead told me the exact same thing and then tried to transfer me and hung up on me. Sincerely,[redacted]
Thank you for contacting us. I do apologize for any inconvenience but any information within a google search regarding our operating hours are not times or hours listed by our park or our company and thus any correct information must be searched on our website [redacted] and...
not from a third-party search engine. We would be more than happy to offer a complimentary ticket to be used any day during the 2018 operating season as long as you can provide your receipt as proof of purchase.
Thank you for your response. This debt it owed from the membership agreement that was signed on [redacted] agreeing to fulfill 12 months’ worth of payments for Six Flags Membership passes. This is a legally binding agreement for the payments of the passes, this agreement was electronically signed by an [redacted] which is the guest that agreed to be responsible for the payments. Our records do indicate that the representatives that were able to assist you did reiterate the cancellation policy and that it would not be able to cancel the account without paying the due fees. I do apologize for any inconvenience but as previously stated once the account goes to collections it is in their hands and the only way to resolve the situation is to work directly with them. You can reach them by calling [redacted] I would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement. At this time Six Flags does consider this matter closed.
I would like a refund since the issue has only occured due to misinformation provided by the staff at Six Flags [redacted].
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Thank you for contacting us. We do apologize for any inconvenience. To be able to assist with processing the correct adjustment in payments made please contact us at 707-644-4000 extension 171. That will connect you with a representative and they will be able to assist.
Thank you for your response. Once again I do apologize for any inconvenience but we are unable to waive any fees that are applied to an account after the first week of a missed payment.
To submit a cancellation on the account please visit https://www.sixflags.com/memebership and click on the Cancel Membership link. The system will ask you to confirm your identity.
At this time Six Flags considers this matter closed. For more information you can visit the link provided above or you may also use the “contact us” feature if you have any questions or concerns.
Thank you for your continued patronage
Thank you for contacting us about your Six Flags Membership. Just to be clear Six Flags Membership will not expire until you cancel them. Your membership is a 12 month minimum commitment with a month to month agreement after a year from the date of purchase. This is described in more detail on...
the park website in the Membership FAQs as well as in the Membership Agreement you signed when you joined the program. As described in the Membership Agreement, Membership payments are non-refundable.
As a Member, you have the option of cancelling your Membership any time after the first 12 months. Please note that you must give us notice of your intent to cancel at least two weeks prior to your preferred last payment. If you want to ensure that your Membership is cancelled as early as possible you may submit your cancellation request up to 60 days prior to the anniversary of your purchase.
In your case, you signed up for our Membership program on [redacted] which means that you may cancel any time after [redacted]. You may submit your cancellation request as early as [redacted] at www.sixflags.com/membership . When you go to cancel you will need your confirmation number and last name of the purchaser. If you have any further questions or concerns, do not hesitate to contact us at (707)644-4000 and we would be happy to help you.
Thank you for your response. A reason that your membership account could have become delinquent would be something like your card on file that is used for the reoccurring payments was expired or was canceled by the card issuer. Another reason could have been that the card issuer did not allow a payment to be processed. With the payment to the agency being processed, your membership agreement has been fulfilled and your passes will continue to be active through month 12 of the agreement. There are no refunds on any payments or fees on a membership account and your membership agreement is very specific as it pertains to minimum term and any fees you are charged. Once again I do apologize for your experience. As previously stated, any questions about your account would have to be directed to the collections agency that now has the account. They can be reached by calling [redacted]. At this time Six Flags does consider this matter closed.
Complaint: [redacted]I am rejecting this response because:
I am rejecting this response because this was not the agreement I signed up for. It was only suppose to be 12 monthly payments only and no more. I did this same agreement a couple years prior to this one and that was what they charged was just the 12 monthly payments. Also I went in to cancel these and I did cancel them and they are saying they are going to charge me two additional payments which to me is fraud. How can someone who has fulfilled their so called 12 month obligation and when you want to cancel are going to take two additional charges. That is not right and nowhere did it say that till I cancelled them. In addition they also delay your cancel request trying to get you to agree to cheaper rates. Why would you offer cheaper rates to someone who wants to cancel. This whole thing is ridiculous. Sincerely,[redacted]
Thank you for contacting us regarding your Six Flags Membership. I do apologize for any inconvenience but after looking at your account it does show that account ending in [redacted] was not canceled in error but became delinquent after 45 days of non-payment and the passes were suspended. During the...
45 days there were multiple emails sent as a notification of the missed payment and requesting that the payment information be updated.
Due to the account becoming delinquent within the 12 month minimum agreement the account was sent to collections. As a result of the account defaulting, the security deposits were forfeited because the memberships were not canceled in accordance to the Cancellation Procedure as described within the membership agreement. Per the membership agreement you also agreed to pay a deactivation fee for each pass that is suspended or deactivated. Once the account becomes an active collections account the agency will have their fees applied as a percent of the remaining balance and will be collected once the payment is processed. Once the remaining balance is paid through the agency, they do reactivate your passes so that they may be used through the remaining duration of the agreement and no more payments will be processed. Unfortunately due to the membership agreement we are unable to process any refunds for the fees that were due and collected. For any questions regarding the account you would need to reach out to the collections agency that now has the account and they can be reached by calling [redacted]. We would like to again apologize for the service that you have received, and any misunderstanding regarding the membership agreement.
Thank you for your continued patronage
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We do apologize for the confusion, as it does sound like you are still logging onto the Season Pass Holder website and not on the Membership Portal where the option is given to cancel an account (sixflags.com/membership) Again, once on this web portal, you will need your account number to initialize the cancellation process. Per the Membership agreement that you electronically signed when you joined the program, we are not able to submit a cancellation on your behalf. If you need further assistance in locating your confirmation number, please reach out to a representative at 707-644-4000 ext. 171, and they will be able to assist you. At this time, Six Flags does consider this matter close.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
It is inconsistent. My account was valid. I still have the same banking account association. I can produce my statements that clearly shows that my checking account was never delinquent. As far as notification, the only source of alert is via email which possibly went to spam. I never received them or else I would have acted quickly. I contacted the corporate office regarding this matter and they advised me that someone should have contacted me via phone or sent a letter to advise of a delinquent account. I have made 73 calls between calling all the customer service/account relations numbers, corporate and even HR. The only response that I got was through corporate. I tried my best to sort this out as soon as possible but no one calls you back. I left 10 voice mails with customer relations at Six Flags Discovery Kingdom and still no response.
Sincerely,[redacted]
Thank you for contacting us. When you sign-up for our Membership program you agree and electronically sign a 12 month minimum commitment, that provides you with both terms and conditions of the membership program. Since your membership that ends in ([redacted]) was only purchased in June of 2016, you...
are currently still within that 12 month minimum commitment, and a cancelation was not possible. I'm very sorry, but after your account was over 45 days past due it was sent to our collections agency.
To bring your account up-to-date, please call 855-953-1593 and tell them that you would like to pay the balance on your Six Flags account. They will be able to provide you with an accounting of what you know and accept payment for the balance owed. Looking into your account I do see that there was a chargeback that was initiated for your payments and you will have to discuss this with the agency.
Sad to see how much effort i've put into cancelling this membership only to be told by someone of some degree of Six Flags Authority multiple times that i'm not canceling my membership in the wrong web site without knowing for sure what web site I went to in order to cancel. You are mentioning there are 2 seperate web sites one for active members then another site I have to go to in order to cancel. Please show me on the Membership website where and how it references this second web site i'm suppose to go to in order to cancel my membership? Please show me a contact number on your Membership website that I can talk with a live person regarding this issue? Please point me the Member/Customer to the link on the membership web page that shows what is needed to cancel the membership? How come you couldnt forward this Revdex.com complaint to someone on your Six Flags team to reach out to me since i've been dealing with this for months now and assist me with this issue instead of telling me I didnt read my signed contract good enough or there are 2 seperate websites, one for members and one not listed on member site to cancel? Is this the reason for 2 seperate websites and no contact number on the membership page? is this the best way to generate extra revenue and not have to deal with the fact that I removed all 4 of my memberships months ago and i'm looking for a refund from the day I removed the memberships and cancelled my account?
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Thank you for contatcing us. If you call us at 707-644-4000 extension 171 you will be connected with a representative that can provide you with the necessary information to be able to log into your account. Unfortunately we can not provide it since it is considered confidential.
Thank You
Guest contacted the park directly. Guest relations was able to reply to the guest apologizing for the inconvenience that she experienced and we did confirm that she was going to be recieving the ride passes as promised. Guest will have to stop by guest relations to pick up her ride passes.
Initial Business Response /* (1000, 5, 2015/08/29) */
Mr. [redacted] was involved with jumping into a dangerous area. Mr. [redacted] admitted to us that he jumped into the danger area. We will not be reversing our decision.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
As I stated in my case description I did NOT jump into the restricted area. I NEVER once admitted to jumping into the restricted area because that would be a LIE. While the person that I was associated with did admit to doing it, I did not. What would be the logical explanation to have TWO people jump into the restricted area to retrieve a small bag when it only required ONE? Any logical person would know it only takes ONE person to do that job. It makes ZERO sense whatsoever for two people to do it. I mean really, why would I be jumping into retrieve a bag that wasn't even mine? I do admit that I agreed to the ban but that was only because they were threatening to have my friend arrested. I signed that document agreeing to the ban under duress which should make it void. The fact that they're trying to say that I admitted to jumping into the restricted area is a straight LIE. Any of their employees who try to say that they witnessed me jumping into the restricted area is also a LIE. If this case ever went to court I would be 100% positive that if they(THE SIX FLAGS EMPLOYEES) continued to make these claims about me they would be committing perjury. I have been a Six Flags season pass [redacted] for the past 3 years and something like this has never happened. I was always in good standing with this company and for them to treat me like this is appalling to say the least.
Final Business Response /* (4000, 9, 2015/09/03) */
The reason this guest and his friend jumped into a ride danger zone, was to retrieve their hats. Each guest dropped a hat off of a ride. Not a small bag. The ride danger zones are clearly marked with DO NOT ENTER signs because a person could lose their life in these danger zones. We stand by our decision and will not remove the ban.
Final Consumer Response /* (4200, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company lacks honesty and integrity. Here they are LYING once again. I mean, hats? really? Hats have literally no value. You can get pretty much get any hat for $30 or less. Who in their right mind would risk their life for $30? I know I wouldn't! Neither of us were even wearing hats that day. Sunglasses, yes. But not the hats that they're saying we dropped on the ride. I wish they would look at their security cameras. Even if they can't see the restricted area they should be able to see when we walked in and what we were wearing. I remember that day like it was yesterday. I wore black shoes, black and white plaid shorts, a white [redacted] jersey and blue styled wayfarer sunglasses. If they looked at the security footage they would know that neither of us were wearing hats. The item that my friend dropped was a small black bag which contained his wallet, California ID, cell phone and other of his valuable belongings. Before getting onto rides that day they told us that he DID NOT have to put it in the locker if it could fit in his pocket. When asked if someone could retrieve the item for him they told him they wouldn't do it until after 8 pm. Unfortunately, he was unable to wait that long as he had to be somewhere by 4 pm. I advised him not to do it but against my better judgment he decided he was going to wait for the car to return to the track then hop the fence and retrieve his items. He went through with his plan and I simply watched as he did it. I want to make it clear that I do not condone his actions. Shortly after security caught up to us, took our IDs and my season pass, took pictures of our IDs, and then forced us to sign a paper stating that we were banned from all Six Flags theme parks for the next 5 years and if we refused the cops would take us to jail. I signed the paper to alleviate the situation, however, I feel that my ban was completely unjust and unwarranted. I also feel that since they made me sign the paper under duress it should void the document. The only thing that I did wrong was being associated with the guy. We are both adults and should be responsible for our own actions. I am not his guardian and cannot tell him what to do. Obviously he cared more about his belongings than his life in that instant and regardless of what I said or did at the end of the day he makes his own decisions. I guess the same people that are refusing my ban reversal would be okay with taking the blame for something that they witnessed a friend do rather than something that they did. It would be safe to assume that they WOULD NOT seek out the TRUTH and simply roll over and take whatever punishment was coming to them regardless of their innocence. The people that are responding to this case can lie on this forum but would they be willing to lie in a court of law. I am confident that if this question was asked in a court of law to the employees that are making these claims about me(jumping into the restricted area, admitting that jumped into the restricted area and retrieving hats) they would think twice as perjury is a serious offense.
Thank you for contacting us. Looking into your account ending in[redacted], you were able to speak to a couple of representatives which did notify you about the membership agreement and the cancellation fees. To cancel a membership you would have to pay the remaining balance of the 12 month agreement...
along with any cancellation fees. After your account was more than 45 days past due it was automatically sent to our collections agency. Once the account is in their hands the only way to resolve the situation is to work directly with them.
To bring your account up-to-date, please call [redacted] and tell them that you would like to pay the balance on your Six Flags account. They will be able to provide you with an accounting of what you know and accept payment for the balance owed.
Again, I am sorry I couldn't be more help
Complaint: [redacted]I am...
rejecting this response because: I just spent half an hour on the phone with someone that said that the person who gave us our season passes was wrong in selling us 4 because we in fact didn't need to buy four to get the free parking and that there was nothing they could do about it because it was sold as a package. Then I was told that they could not fix the issue of the season passes and then hung up on me. I was sent to a discovery kingpin phone number and they did not resolve anything but instead told me the exact same thing and then tried to transfer me and hung up on me. Sincerely,[redacted]
Thank you for contacting us. I do apologize for any inconvenience but any information within a google search regarding our operating hours are not times or hours listed by our park or our company and thus any correct information must be searched on our website [redacted] and...
not from a third-party search engine. We would be more than happy to offer a complimentary ticket to be used any day during the 2018 operating season as long as you can provide your receipt as proof of purchase.
Thank you for your response. This debt it owed from the membership agreement that was signed on [redacted] agreeing to fulfill 12 months’ worth of payments for Six Flags Membership passes. This is a legally binding agreement for the payments of the passes, this agreement was electronically signed by an [redacted] which is the guest that agreed to be responsible for the payments. Our records do indicate that the representatives that were able to assist you did reiterate the cancellation policy and that it would not be able to cancel the account without paying the due fees. I do apologize for any inconvenience but as previously stated once the account goes to collections it is in their hands and the only way to resolve the situation is to work directly with them. You can reach them by calling [redacted] I would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement. At this time Six Flags does consider this matter closed.
I would like a refund since the issue has only occured due to misinformation provided by the staff at Six Flags [redacted].
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Thank you for contacting us. We do apologize for any inconvenience. To be able to assist with processing the correct adjustment in payments made please contact us at 707-644-4000 extension 171. That will connect you with a representative and they will be able to assist.
Thank you for your response. Once again I do apologize for any inconvenience but we are unable to waive any fees that are applied to an account after the first week of a missed payment.
To submit a cancellation on the account please visit https://www.sixflags.com/memebership and click on the Cancel Membership link. The system will ask you to confirm your identity.
At this time Six Flags considers this matter closed. For more information you can visit the link provided above or you may also use the “contact us” feature if you have any questions or concerns.
Thank you for your continued patronage
Thank you for contacting us about your Six Flags Membership. Just to be clear Six Flags Membership will not expire until you cancel them. Your membership is a 12 month minimum commitment with a month to month agreement after a year from the date of purchase. This is described in more detail on...
the park website in the Membership FAQs as well as in the Membership Agreement you signed when you joined the program. As described in the Membership Agreement, Membership payments are non-refundable.
As a Member, you have the option of cancelling your Membership any time after the first 12 months. Please note that you must give us notice of your intent to cancel at least two weeks prior to your preferred last payment. If you want to ensure that your Membership is cancelled as early as possible you may submit your cancellation request up to 60 days prior to the anniversary of your purchase.
In your case, you signed up for our Membership program on [redacted] which means that you may cancel any time after [redacted]. You may submit your cancellation request as early as [redacted] at www.sixflags.com/membership . When you go to cancel you will need your confirmation number and last name of the purchaser. If you have any further questions or concerns, do not hesitate to contact us at (707)644-4000 and we would be happy to help you.
Thank you for your response. A reason that your membership account could have become delinquent would be something like your card on file that is used for the reoccurring payments was expired or was canceled by the card issuer. Another reason could have been that the card issuer did not allow a payment to be processed. With the payment to the agency being processed, your membership agreement has been fulfilled and your passes will continue to be active through month 12 of the agreement. There are no refunds on any payments or fees on a membership account and your membership agreement is very specific as it pertains to minimum term and any fees you are charged. Once again I do apologize for your experience. As previously stated, any questions about your account would have to be directed to the collections agency that now has the account. They can be reached by calling [redacted]. At this time Six Flags does consider this matter closed.
Complaint: [redacted]I am rejecting this response because:
I am rejecting this response because this was not the agreement I signed up for. It was only suppose to be 12 monthly payments only and no more. I did this same agreement a couple years prior to this one and that was what they charged was just the 12 monthly payments. Also I went in to cancel these and I did cancel them and they are saying they are going to charge me two additional payments which to me is fraud. How can someone who has fulfilled their so called 12 month obligation and when you want to cancel are going to take two additional charges. That is not right and nowhere did it say that till I cancelled them. In addition they also delay your cancel request trying to get you to agree to cheaper rates. Why would you offer cheaper rates to someone who wants to cancel. This whole thing is ridiculous. Sincerely,[redacted]
Thank you for contacting us regarding your Six Flags Membership. I do apologize for any inconvenience but after looking at your account it does show that account ending in [redacted] was not canceled in error but became delinquent after 45 days of non-payment and the passes were suspended. During the...
45 days there were multiple emails sent as a notification of the missed payment and requesting that the payment information be updated.
Due to the account becoming delinquent within the 12 month minimum agreement the account was sent to collections. As a result of the account defaulting, the security deposits were forfeited because the memberships were not canceled in accordance to the Cancellation Procedure as described within the membership agreement. Per the membership agreement you also agreed to pay a deactivation fee for each pass that is suspended or deactivated. Once the account becomes an active collections account the agency will have their fees applied as a percent of the remaining balance and will be collected once the payment is processed. Once the remaining balance is paid through the agency, they do reactivate your passes so that they may be used through the remaining duration of the agreement and no more payments will be processed. Unfortunately due to the membership agreement we are unable to process any refunds for the fees that were due and collected. For any questions regarding the account you would need to reach out to the collections agency that now has the account and they can be reached by calling [redacted]. We would like to again apologize for the service that you have received, and any misunderstanding regarding the membership agreement.
Thank you for your continued patronage
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We do apologize for the confusion, as it does sound like you are still logging onto the Season Pass Holder website and not on the Membership Portal where the option is given to cancel an account (sixflags.com/membership) Again, once on this web portal, you will need your account number to initialize the cancellation process. Per the Membership agreement that you electronically signed when you joined the program, we are not able to submit a cancellation on your behalf. If you need further assistance in locating your confirmation number, please reach out to a representative at 707-644-4000 ext. 171, and they will be able to assist you. At this time, Six Flags does consider this matter close.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
It is inconsistent. My account was valid. I still have the same banking account association. I can produce my statements that clearly shows that my checking account was never delinquent. As far as notification, the only source of alert is via email which possibly went to spam. I never received them or else I would have acted quickly. I contacted the corporate office regarding this matter and they advised me that someone should have contacted me via phone or sent a letter to advise of a delinquent account. I have made 73 calls between calling all the customer service/account relations numbers, corporate and even HR. The only response that I got was through corporate. I tried my best to sort this out as soon as possible but no one calls you back. I left 10 voice mails with customer relations at Six Flags Discovery Kingdom and still no response.
Sincerely,[redacted]
Thank you for contacting us. When you sign-up for our Membership program you agree and electronically sign a 12 month minimum commitment, that provides you with both terms and conditions of the membership program. Since your membership that ends in ([redacted]) was only purchased in June of 2016, you...
are currently still within that 12 month minimum commitment, and a cancelation was not possible. I'm very sorry, but after your account was over 45 days past due it was sent to our collections agency.
To bring your account up-to-date, please call 855-953-1593 and tell them that you would like to pay the balance on your Six Flags account. They will be able to provide you with an accounting of what you know and accept payment for the balance owed. Looking into your account I do see that there was a chargeback that was initiated for your payments and you will have to discuss this with the agency.
Sad to see how much effort i've put into cancelling this membership only to be told by someone of some degree of Six Flags Authority multiple times that i'm not canceling my membership in the wrong web site without knowing for sure what web site I went to in order to cancel. You are mentioning there are 2 seperate web sites one for active members then another site I have to go to in order to cancel. Please show me on the Membership website where and how it references this second web site i'm suppose to go to in order to cancel my membership? Please show me a contact number on your Membership website that I can talk with a live person regarding this issue? Please point me the Member/Customer to the link on the membership web page that shows what is needed to cancel the membership? How come you couldnt forward this Revdex.com complaint to someone on your Six Flags team to reach out to me since i've been dealing with this for months now and assist me with this issue instead of telling me I didnt read my signed contract good enough or there are 2 seperate websites, one for members and one not listed on member site to cancel? Is this the reason for 2 seperate websites and no contact number on the membership page? is this the best way to generate extra revenue and not have to deal with the fact that I removed all 4 of my memberships months ago and i'm looking for a refund from the day I removed the memberships and cancelled my account?
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Thank you for contatcing us. If you call us at 707-644-4000 extension 171 you will be connected with a representative that can provide you with the necessary information to be able to log into your account. Unfortunately we can not provide it since it is considered confidential.
Thank You
Guest contacted the park directly. Guest relations was able to reply to the guest apologizing for the inconvenience that she experienced and we did confirm that she was going to be recieving the ride passes as promised. Guest will have to stop by guest relations to pick up her ride passes.