Thank you for contacting usLooking through your account number *** we are unable to waive any of the late fees that are applied due to the membership agreement that was signed upon purchaseI do see that you have fulfilled your minimum agreement and if you were to repurchase by
visiting www.sixflags.com/discoverykingdom you will be able purchase new memberships at a lower rate then what you currently haveUpon your purchase please contact a representative at 707-644-xand provide them with both order numbers and they will be able to cancel your old membershipIf you have any questions you can also reach a representative at that extension
Thank You
Complaint: ***I am rejecting this response because: I would like to speak with a sixflags representative They keep on saying you can contact usThey make it impossible to talk to a live person I've tried several attempts They can reach me at the number they used to collect the payment
Yes there able to call you to collect payment but when it comes to talking to someone about there account they just hide from youI'm disappointed with there service and the way they are handling this matter I didn't miss a payment for 2yearsThis payment I missed was not for lack of funds it was because my card expiration dateSo they charge me what would of been months of membership to reactivate my account that's bogusThey can't even get on the phone with me ***
Sincerely,*** ***
When you sifor our Membership program you agree and electronically sign a month minimum commitment, that provides you with both terms and conditions of the membership programSince your membership that ends in (***) was only purchased in *** of ***, you are currently still within
that month minimum commitment, and a cancelation is not possibleUpon to accepting the “Membership Agreement” offer and your card being charged, on 11/16/*** you agreed and electronically signed a month minimum commitment for your account ending in (***) and it will remain active per your electronically signed agreement
We would like to apologize for the park not being opened due to inclement weather, and any misunderstanding regarding the membership agreement
For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns.
Thank you for your continued patronage
Thank you for contacting usLooking into your account I do see that the month agreement was fulfilled and the account has now been closed due to non-paymentSince the contract was fulfilled there is no longer any balance on the account and you will no longer be chargedIf you have any
questions please contact a representative at 707-644-
Thank you for contacting usWe have forwarded your information to our guest relations and they will be reaching out to you to help rectify your experience at the park
I do apologize but it is not possible for us to monitor all information listed outside of our websiteMost sites including Google allow the ability for any user to suggest an edit on their search engines without it being truthful informationWe do provide our park information on our home page along with on our Six Flags app for mobile smart phones and on our park information/show schedule flyers that can be picked up inside the parkAs previously stated we would be more than happy to offer a complimentary ticket to all of your guests that purchased a ticket to be used any day during the operating season and can be redeemed for any of our theme parks as long as proof of purchase is provided
Thank you for your responseI do apologize but as previously stated we are unable to create or switch passes for a different parkYou mention that the Flash Pass team was providing incorrect information and I do apologize and will make sure to speak with the management team for this vender regarding the misinformation providedAs stated on the back of our season pass cards the benefits and offers are only available for your home park and our passes are not transferrable
Complaint: ***I am rejecting this response because: it was a missed payment due to my card expiredI've been trying to contact them and Noone seems to be able to have a conversation They are able to waive fees
If they are not able to waive the fees I would like help with canceling accounts with sixflags I'm done with a company the supposedly are reachable but just gives you bogus run around.
Sincerely,*** ***
Thank you for contacting us regarding your membershipsLooking into your account I was able to see that you have submitted a cancellation requestYou do have remaining payments due to the agreement requiring a notice of cancellation at least days prior to the date of the last monthly membership payment you will make for those Membership ProductsWithin the membership agreement you will find a section that does read that “After the Minimum Term, each Membership Product renews each month until you cancel it, as stated on paragraph titled Cancellation Procedure within your contract.” The previous purchase you may be referring to might be our easy payment program that was available from approximately ***-*** and that program allowed you to break down the full payment of a one year season pass into several paymentsThat program was discontinued and our new Membership program was put in place that is similar with a cell phone contract in that the program continues after the contract duration up until it is canceled
Once again I do apologize for any inconvenience and if you would like more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns
Complaint: [redacted]I am rejecting this response because: As I've mentioned three separate times now, I do not reside anywhere near a six flags park and will not be able to use a complimentary ticket. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/02/05) */
Thank you for contacting us. I have looked into your accounts and it looks like you have spoken to one of our representatives and they have canceled your membership and have processed a refund for the extra payments. You should no longer be...
conmtacted regarding collections.
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received confirmation of my original request to cancel my membership and received a credit for the payments taken from my account without my consent.
Initial Business Response /* (1000, 5, 2016/01/08) */
Thank you for contacting us. I have looked into your account and I do see that any remaining balance on that account has been paid. If you have any questions please feel free to contact us.
Thank you for your response. We I understand the inconvenience that this caused but I am not able to touch on the interaction that the supervisor might have had with the other guest or any of the details for that date of their visit. I can only speculate that someone in their group were able to provide an email showing that they did in fact have that offer available since the offer for that date was select pass holders. For this inconvenience we are offering the complimentary ticket to be used on any operating day through the remainder of the 2017 operating season.
Thank you for contacting us regarding your memberships. Looking into the information you provided with order number ending in [redacted] and [redacted], on [redacted] 10th and [redacted] 24th of [redacted] you signed up for our Membership program. This membership is similar to our season passes and allows you unlimited...
visits to our Six Flags Theme Parks and any offers available in exchange for monthly payments instead of paying for the passes in full. The difference in between the two would be that if you purchased season passes in [redacted] for example it would only be good until December of that year, but if you purchased Memberships then it would be good for a minimum of 12 months or [redacted] of [redacted]. Now this does mean that because it is a minimum of 12 months, you would have to submit a cancel when you would like to have your memberships canceled after fulfilling your membership agreement. We are unable to provide any refunds as stated within the membership agreement.
If you would like to cancel your memberships, you may submit the cancellation by visiting www.sixflags.com/membership and click on “Cancel Membership” on the left side of the screen. We would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement.
For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebership. You may also use the “contact us” feature if you have any questions or concerns.
Thank you for contacting us here at Six Flags Discovery Kingdom. Looking into your account ending in[redacted] I do see that there is currently a past due payment on the account. This account does consist of four membership passes and one dining pass. Upon purchase of these memberships there was a...
contract agreement that was signed agreeing to a minimum of 12 monthly payments and providing consent to Six Flags to charge these reoccurring payments. The updater services are provided by major card providers to assist when cards are replaced to try to help reoccurring payments from being missed. The extra fees that was placed on your account of $[redacted] was due to the payment being over 10 days past due. Please keep in mind that if a membership account goes more than 45 days with a missed payment then the account will be forwarded to collections. To access your account to update the payment method or to view the membership agreement, please visit www.sixflags.com/membership and click on “Make a Payment” to log in. The site will ask you to confirm your information to log in.
Complaint: [redacted]I am rejecting this response because: I do not owe this debt. Yes I did speak with several different reps, but only one was able to help me, or so I thought! I was then charged again even though I was told that it would be taken care of. I calle numerous times to speak with someone,anyone that could help. I sent 3 or more emails about this account and no one responded. I finally spoke with a girl two weeks ago that said the manager would call me back and that has never happened! This happened on several different occassions. My bank disputed the charges and it went in my favor . By law Six Flags has no right to collect any money or charge me any money for this membership. If they say that I owe this dedt than why did they not respond to any of the banks letters? It has been disputed since August and they received adaquet time to respond to the bank, they had 45 days! They tell me one thing on the phone and then they keep billing me for this debt! This is not the way to run a business! All I want to do is finaly have this account closed and taken off my credit report! I have done my part in trying to get some help with this but they do not help customers at all! I hated this park, my kids hated this park and begged me never to come back! The workers were rude and the animals looked horrible!!! They advertise one thing but they offer the opposite! Sincerely,[redacted]
Thank you for contacting us regarding your season passes. I do apologize but we do not have the ability to create passes for a different park. Our passes do in deed work at the other Six Flags theme parks and with your gold option and premium dining you can also utilize this as well....
Unfortunately the FLASH Pass option is park specific. We would recommend speaking to a representative at the park at which you are wanting to have passes at to see if they will be able to assist. I do apologize for any inconvenience.
Initial Business Response /* (1000, 6, 2015/08/04) */
Good Afternoon. We apologize for any inconvenience and we will be happy to assist. If you could provide us with your order confirmation numbers we would be able to assist to set you up with passes [redacted] Six Flags Magic Mountain instead of Six...
Flags Discovery Kingdom. Thank You!
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
Dear [redacted],
Thank you for helping us to get a response from Six Flags! Whoever responded on behalf of Six Flags has proposed helping us switch our passes ** Six Flags Magic Mountain. I'm assuming they will do this without any additional surcharge, as their original offer stated that the passes ** were buying would be good for any six flags park. Can this be confirmed please? At issue is the lack of clear disclosure regarding the need to redeem the purchased vouchers at Discovery Kingdom first. Will Six Flags Discovery Kingdom change their marketing in the future to clearly disclose this fact so that others don't find themselves in the same position that we have?
Lastly, how do we communicate directly with this individual offering to assist us so that we may get them our order numbers and see this matter to its conclusion?
Warmest Regards,
[redacted]
Final Business Response /* (4000, 20, 2015/08/27) */
Good Morning,
That confirmation number has all the notes and I made sure to put notes stating that you will be exchaging your current vouchers for 7 passes. Unfortunately there is now way to change or modify the expiration date on the passes.
Regards
Final Consumer Response /* (2000, 22, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for contacting us. As previously stated, due to the membership agreement that was signed upon purchase we are not able to cancel and refund this order. The park is currently open weekends but the park is subjected to the elements and can close due to inclement weather. This is stated within our park policies and we are unable to refund due to weather. At this moment Six Flags does consider this matter closed.
Thank you for contacting usLooking through your account number *** we are unable to waive any of the late fees that are applied due to the membership agreement that was signed upon purchaseI do see that you have fulfilled your minimum agreement and if you were to repurchase by
visiting www.sixflags.com/discoverykingdom you will be able purchase new memberships at a lower rate then what you currently haveUpon your purchase please contact a representative at 707-644-xand provide them with both order numbers and they will be able to cancel your old membershipIf you have any questions you can also reach a representative at that extension
Thank You
Complaint: ***I am rejecting this response because: I would like to speak with a sixflags representative They keep on saying you can contact usThey make it impossible to talk to a live person I've tried several attempts They can reach me at the number they used to collect the payment
Yes there able to call you to collect payment but when it comes to talking to someone about there account they just hide from youI'm disappointed with there service and the way they are handling this matter I didn't miss a payment for 2yearsThis payment I missed was not for lack of funds it was because my card expiration dateSo they charge me what would of been months of membership to reactivate my account that's bogusThey can't even get on the phone with me ***
Sincerely,*** ***
When you sifor our Membership program you agree and electronically sign a month minimum commitment, that provides you with both terms and conditions of the membership programSince your membership that ends in (***) was only purchased in *** of ***, you are currently still within
that month minimum commitment, and a cancelation is not possibleUpon to accepting the “Membership Agreement” offer and your card being charged, on 11/16/*** you agreed and electronically signed a month minimum commitment for your account ending in (***) and it will remain active per your electronically signed agreement
We would like to apologize for the park not being opened due to inclement weather, and any misunderstanding regarding the membership agreement
For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns.
Thank you for your continued patronage
Thank you for contacting usLooking into your account I do see that the month agreement was fulfilled and the account has now been closed due to non-paymentSince the contract was fulfilled there is no longer any balance on the account and you will no longer be chargedIf you have any
questions please contact a representative at 707-644-
Thank you for contacting usWe have forwarded your information to our guest relations and they will be reaching out to you to help rectify your experience at the park
I do apologize but it is not possible for us to monitor all information listed outside of our websiteMost sites including Google allow the ability for any user to suggest an edit on their search engines without it being truthful informationWe do provide our park information on our home page along with on our Six Flags app for mobile smart phones and on our park information/show schedule flyers that can be picked up inside the parkAs previously stated we would be more than happy to offer a complimentary ticket to all of your guests that purchased a ticket to be used any day during the operating season and can be redeemed for any of our theme parks as long as proof of purchase is provided
Thank you for your responseI do apologize but as previously stated we are unable to create or switch passes for a different parkYou mention that the Flash Pass team was providing incorrect information and I do apologize and will make sure to speak with the management team for this vender regarding the misinformation providedAs stated on the back of our season pass cards the benefits and offers are only available for your home park and our passes are not transferrable
Complaint: ***I am rejecting this response because: it was a missed payment due to my card expiredI've been trying to contact them and Noone seems to be able to have a conversation They are able to waive fees
If they are not able to waive the fees I would like help with canceling accounts with sixflags I'm done with a company the supposedly are reachable but just gives you bogus run around.
Sincerely,*** ***
Thank you for contacting us regarding your membershipsLooking into your account I was able to see that you have submitted a cancellation requestYou do have remaining payments due to the agreement requiring a notice of cancellation at least days prior to the date of the last monthly membership payment you will make for those Membership ProductsWithin the membership agreement you will find a section that does read that “After the Minimum Term, each Membership Product renews each month until you cancel it, as stated on paragraph titled Cancellation Procedure within your contract.” The previous purchase you may be referring to might be our easy payment program that was available from approximately ***-*** and that program allowed you to break down the full payment of a one year season pass into several paymentsThat program was discontinued and our new Membership program was put in place that is similar with a cell phone contract in that the program continues after the contract duration up until it is canceled
Once again I do apologize for any inconvenience and if you would like more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns
Complaint: [redacted]I am rejecting this response because: As I've mentioned three separate times now, I do not reside anywhere near a six flags park and will not be able to use a complimentary ticket. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2016/02/05) */
Thank you for contacting us. I have looked into your accounts and it looks like you have spoken to one of our representatives and they have canceled your membership and have processed a refund for the extra payments. You should no longer be...
conmtacted regarding collections.
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received confirmation of my original request to cancel my membership and received a credit for the payments taken from my account without my consent.
Thank you for contacting us back. We will have a Guest Relations representative reach out to you shortly.
Initial Business Response /* (1000, 5, 2016/01/08) */
Thank you for contacting us. I have looked into your account and I do see that any remaining balance on that account has been paid. If you have any questions please feel free to contact us.
Thank you for your response. We I understand the inconvenience that this caused but I am not able to touch on the interaction that the supervisor might have had with the other guest or any of the details for that date of their visit. I can only speculate that someone in their group were able to provide an email showing that they did in fact have that offer available since the offer for that date was select pass holders. For this inconvenience we are offering the complimentary ticket to be used on any operating day through the remainder of the 2017 operating season.
Thank you for contacting us regarding your memberships. Looking into the information you provided with order number ending in [redacted] and [redacted], on [redacted] 10th and [redacted] 24th of [redacted] you signed up for our Membership program. This membership is similar to our season passes and allows you unlimited...
visits to our Six Flags Theme Parks and any offers available in exchange for monthly payments instead of paying for the passes in full. The difference in between the two would be that if you purchased season passes in [redacted] for example it would only be good until December of that year, but if you purchased Memberships then it would be good for a minimum of 12 months or [redacted] of [redacted]. Now this does mean that because it is a minimum of 12 months, you would have to submit a cancel when you would like to have your memberships canceled after fulfilling your membership agreement. We are unable to provide any refunds as stated within the membership agreement.
If you would like to cancel your memberships, you may submit the cancellation by visiting www.sixflags.com/membership and click on “Cancel Membership” on the left side of the screen. We would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement.
For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebership. You may also use the “contact us” feature if you have any questions or concerns.
Thank you for contacting us here at Six Flags Discovery Kingdom. Looking into your account ending in[redacted] I do see that there is currently a past due payment on the account. This account does consist of four membership passes and one dining pass. Upon purchase of these memberships there was a...
contract agreement that was signed agreeing to a minimum of 12 monthly payments and providing consent to Six Flags to charge these reoccurring payments. The updater services are provided by major card providers to assist when cards are replaced to try to help reoccurring payments from being missed. The extra fees that was placed on your account of $[redacted] was due to the payment being over 10 days past due. Please keep in mind that if a membership account goes more than 45 days with a missed payment then the account will be forwarded to collections. To access your account to update the payment method or to view the membership agreement, please visit www.sixflags.com/membership and click on “Make a Payment” to log in. The site will ask you to confirm your information to log in.
Complaint: [redacted]I am rejecting this response because: I do not owe this debt. Yes I did speak with several different reps, but only one was able to help me, or so I thought! I was then charged again even though I was told that it would be taken care of. I calle numerous times to speak with someone,anyone that could help. I sent 3 or more emails about this account and no one responded. I finally spoke with a girl two weeks ago that said the manager would call me back and that has never happened! This happened on several different occassions. My bank disputed the charges and it went in my favor . By law Six Flags has no right to collect any money or charge me any money for this membership. If they say that I owe this dedt than why did they not respond to any of the banks letters? It has been disputed since August and they received adaquet time to respond to the bank, they had 45 days! They tell me one thing on the phone and then they keep billing me for this debt! This is not the way to run a business! All I want to do is finaly have this account closed and taken off my credit report! I have done my part in trying to get some help with this but they do not help customers at all! I hated this park, my kids hated this park and begged me never to come back! The workers were rude and the animals looked horrible!!! They advertise one thing but they offer the opposite! Sincerely,[redacted]
Thank you for contacting us regarding your season passes. I do apologize but we do not have the ability to create passes for a different park. Our passes do in deed work at the other Six Flags theme parks and with your gold option and premium dining you can also utilize this as well....
Unfortunately the FLASH Pass option is park specific. We would recommend speaking to a representative at the park at which you are wanting to have passes at to see if they will be able to assist. I do apologize for any inconvenience.
Initial Business Response /* (1000, 6, 2015/08/04) */
Good Afternoon. We apologize for any inconvenience and we will be happy to assist. If you could provide us with your order confirmation numbers we would be able to assist to set you up with passes [redacted] Six Flags Magic Mountain instead of Six...
Flags Discovery Kingdom. Thank You!
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
Dear [redacted],
Thank you for helping us to get a response from Six Flags! Whoever responded on behalf of Six Flags has proposed helping us switch our passes ** Six Flags Magic Mountain. I'm assuming they will do this without any additional surcharge, as their original offer stated that the passes ** were buying would be good for any six flags park. Can this be confirmed please? At issue is the lack of clear disclosure regarding the need to redeem the purchased vouchers at Discovery Kingdom first. Will Six Flags Discovery Kingdom change their marketing in the future to clearly disclose this fact so that others don't find themselves in the same position that we have?
Lastly, how do we communicate directly with this individual offering to assist us so that we may get them our order numbers and see this matter to its conclusion?
Warmest Regards,
[redacted]
Final Business Response /* (4000, 20, 2015/08/27) */
Good Morning,
That confirmation number has all the notes and I made sure to put notes stating that you will be exchaging your current vouchers for 7 passes. Unfortunately there is now way to change or modify the expiration date on the passes.
Regards
Final Consumer Response /* (2000, 22, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for contacting us. As previously stated, due to the membership agreement that was signed upon purchase we are not able to cancel and refund this order. The park is currently open weekends but the park is subjected to the elements and can close due to inclement weather. This is stated within our park policies and we are unable to refund due to weather. At this moment Six Flags does consider this matter closed.