Dear Revdex.comOur Used Car Sales Manager has been in contact with Mr [redacted] since this complaint was initiated(We had wrong contact information.) They have discussed the issues that Mr [redacted] has noted and they should be able to reach an agreement that will be acceptable to bothWe consider this file clsoed at this time and any further issues can be discussed between Charles C***, Quality Dealerships Used Car Director and Mr [redacted] Regards,Dan D***Service Director Quality Dealership###-###-####
Hello,We have emailed the customer with return instructionsIf the email was not received please ship all returns to :Returns Lomas Blvd NE Albuquerque, NM 87110All returns are subject to our return policies.? Thank You
Complaint: [redacted] I am rejecting this response because:It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separatelyThen you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (ozas shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rulesSecond scan shows actual received invoice with shipping charges of? $That is hardly a First Class rateAs you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in itThis does not take into account your commercial rate discount with USPS, which means this package may have COST you bucks to send, yet you charged me $11.45.? As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrousYou need to DO THE RIGHT THING BY YOUR CUSTOMER HEREOr have you forgotten why you are in business? Enough blame shifting.You could have and should have solved this issue right up front Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Mr ***We are sending a pre-paid return label and we will issue a refund when the complete set of floor mats arrive in the original undamaged package.If there are any questions please review our return policies at [redacted] RegardsGMPartsDirect.Co
We are attempting to contact this customer and solve his problem but can't reach him.Please try to reach us again and we can conclude the problemDan D***Quality GMC Buick
Dear Revdex.com,We have checked our sales records and do not have any record of this sale to the customerHe has ordered from us in the past but it was a small orderWe feel confident we would have found an order this large.We would recommend that the customer recheck the source of the order and contact that sellerIf he still believes it is us and that are records are in error, please be sure to include a copy of our sales invoice to verify the sale.Thanks for the opportunity to review and comment.Regards,Dan D***Quality GMC Buick
Mr [redacted] Here is the last sentence in our previous reply We are more than happy to issue a “full” refund for the order once we receive the partsPlease go to your order in ebay and begin a return? Thank You ABQ Auto Parts
Complaint: [redacted] I am rejecting this response because? RidiculousRefund me the difference in the shipping costs that were actual ( WHAT YOU PAID) and what you CHARGED MEPeriod Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repairOur Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matterRegards,Dan D***Service Director Quality Dealerships
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please inform me of when I should expect the check Regards, [redacted] ***
Here is the invoice for the Order, here the add wasn't modified yet as you can see it shows mount with no wording w/o exhaust Bracket at all, now Add on site shows W/O bracket...Thank you
Dear Revdex.comOur Used Car Sales Manager has been in contact with Mr [redacted] since this complaint was initiated(We had wrong contact information.) They have discussed the issues that Mr [redacted] has noted and they should be able to reach an agreement that will be acceptable to both.? We consider this file clsoed at this time and any further issues can be discussed between Charles C***, Quality Dealerships Used Car Director and Mr [redacted] .? Regards,Dan D***Service Director Quality Dealership###-###-####?
Complaint: [redacted] I am rejecting this response because: it is not acceptableThey cost me money and timeCan you refund That? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Tell us why here...Mr [redacted] Unfortunately, pickup is not available for any of our eBay ordersAlso, our shipping charges are based on more than the actual cost of shipping as do many sellers onlineYou were made aware of the shipping charges before processing the orderIf there was question regarding the order it should have not been placedInstead, the order was placed and paid for with an assumption that we would not follow eBay’s policyWe are more than happy to issue a full refund for the order once we receive the partsPlease go to your order in ebay and begin a returnThank YouABQ Auto Parts
We have read the customer response to our submission to the Revdex.comIt would appear that the consumer is not satisfied with our responseWe can only advise that the this complaint can not be concluded through correspondence via the Revdex.comThe customer is invited to come down and see the management to review her expectations and what the dealership can do.This file is closed as far as further discussion through the Revdex.com on the matter is concerned
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Our customer service has not been satisfactory at allWe are no responsible for someone sending us the wrong partWe have been speaking with Michael T [redacted] in regards to this problem and instead of being helpful he has been rude, condescending, and argumentativeI have never had a business who would hang up on me as I'm trying to speakHe refused to send me to his supervisor and instead decided his best course of action would be to argue with me, tell me that I am the one at fault for the incorrect part, and interrupt repeatedlyI am absolutely infuriated that a company would be willing to do this to it's customersI will not be paying to have an item shipped back after having already shipped it to meIt is absolutely unacceptable how we have been treatedIt's taken days to even get to speak with MrT [redacted] after having left several messages on his voicemailWe just happened to catch him at his desk.? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.comOur Used Car Sales Manager has been in contact with Mr [redacted] since this complaint was initiated(We had wrong contact information.) They have discussed the issues that Mr [redacted] has noted and they should be able to reach an agreement that will be acceptable to bothWe consider this file clsoed at this time and any further issues can be discussed between Charles C***, Quality Dealerships Used Car Director and Mr [redacted] Regards,Dan D***Service Director Quality Dealership###-###-####
Hello,We have emailed the customer with return instructionsIf the email was not received please ship all returns to :Returns Lomas Blvd NE Albuquerque, NM 87110All returns are subject to our return policies.? Thank You
Add has been edited since I complained about it
Complaint: [redacted] I am rejecting this response because:It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separatelyThen you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (ozas shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rulesSecond scan shows actual received invoice with shipping charges of? $That is hardly a First Class rateAs you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in itThis does not take into account your commercial rate discount with USPS, which means this package may have COST you bucks to send, yet you charged me $11.45.? As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrousYou need to DO THE RIGHT THING BY YOUR CUSTOMER HEREOr have you forgotten why you are in business? Enough blame shifting.You could have and should have solved this issue right up front Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Mr ***We are sending a pre-paid return label and we will issue a refund when the complete set of floor mats arrive in the original undamaged package.If there are any questions please review our return policies at [redacted] RegardsGMPartsDirect.Co
We are attempting to contact this customer and solve his problem but can't reach him.Please try to reach us again and we can conclude the problemDan D***Quality GMC Buick
Dear Revdex.com,We have checked our sales records and do not have any record of this sale to the customerHe has ordered from us in the past but it was a small orderWe feel confident we would have found an order this large.We would recommend that the customer recheck the source of the order and contact that sellerIf he still believes it is us and that are records are in error, please be sure to include a copy of our sales invoice to verify the sale.Thanks for the opportunity to review and comment.Regards,Dan D***Quality GMC Buick
Mr [redacted] Here is the last sentence in our previous reply We are more than happy to issue a “full” refund for the order once we receive the partsPlease go to your order in ebay and begin a return? Thank You ABQ Auto Parts
Complaint: [redacted] I am rejecting this response because? RidiculousRefund me the difference in the shipping costs that were actual ( WHAT YOU PAID) and what you CHARGED MEPeriod Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repairOur Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matterRegards,Dan D***Service Director Quality Dealerships
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please inform me of when I should expect the check Regards, [redacted] ***
We have issued a prepaid return label and we will send the correct items ASAP once the return is received
We have refunded the customer purchase as of 2/8/to his [redacted] card for 322.57Our file is closedDan
Here is the invoice for the Order, here the add wasn't modified yet as you can see it shows mount with no wording w/o exhaust Bracket at all, now Add on site shows W/O bracket...Thank you
Dear Revdex.comOur Used Car Sales Manager has been in contact with Mr [redacted] since this complaint was initiated(We had wrong contact information.) They have discussed the issues that Mr [redacted] has noted and they should be able to reach an agreement that will be acceptable to both.? We consider this file clsoed at this time and any further issues can be discussed between Charles C***, Quality Dealerships Used Car Director and Mr [redacted] .? Regards,Dan D***Service Director Quality Dealership###-###-####?
Complaint: [redacted] I am rejecting this response because: it is not acceptableThey cost me money and timeCan you refund That? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Tell us why here...Mr [redacted] Unfortunately, pickup is not available for any of our eBay ordersAlso, our shipping charges are based on more than the actual cost of shipping as do many sellers onlineYou were made aware of the shipping charges before processing the orderIf there was question regarding the order it should have not been placedInstead, the order was placed and paid for with an assumption that we would not follow eBay’s policyWe are more than happy to issue a full refund for the order once we receive the partsPlease go to your order in ebay and begin a returnThank YouABQ Auto Parts
We have read the customer response to our submission to the Revdex.comIt would appear that the consumer is not satisfied with our responseWe can only advise that the this complaint can not be concluded through correspondence via the Revdex.comThe customer is invited to come down and see the management to review her expectations and what the dealership can do.This file is closed as far as further discussion through the Revdex.com on the matter is concerned
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Our customer service has not been satisfactory at allWe are no responsible for someone sending us the wrong partWe have been speaking with Michael T [redacted] in regards to this problem and instead of being helpful he has been rude, condescending, and argumentativeI have never had a business who would hang up on me as I'm trying to speakHe refused to send me to his supervisor and instead decided his best course of action would be to argue with me, tell me that I am the one at fault for the incorrect part, and interrupt repeatedlyI am absolutely infuriated that a company would be willing to do this to it's customersI will not be paying to have an item shipped back after having already shipped it to meIt is absolutely unacceptable how we have been treatedIt's taken days to even get to speak with MrT [redacted] after having left several messages on his voicemailWe just happened to catch him at his desk.? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]