Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repairOur Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not? be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matter.? Regards,Dan D***Service Director Quality Dealerships
Complaint: [redacted] I am rejecting this response because:In response to Quality Pontiac GMC Buick Incthey are saying that when we meet the complaint was closed.But I [redacted] let them both (new) & (used) managers what my complaint was and they both said Quality Pontaic GMC Buick Inchad made a mistake in doing a second credit run on him without [redacted] 's consent on a total different vehicle that [redacted] had not seen or had not made any arrangements to do so.But they wanted to work out something with me to repair any damage that was done, for this mistake they had done to meMrC [redacted] asked us several times what it would take to repair there error [redacted] said call Credit Bureau and resolve it going into his credit report so many times (6) bank letters so far and also compensation.There was no paperwork at the time of complaint that was shown to me like they say in there response to thisRegards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Tell us why here...Mr [redacted] Unfortunately, pickup is not available for any of our eBay ordersAlso, our shipping charges are based on more than the actual cost of shipping as do many sellers onlineYou were made aware of the shipping charges before processing the orderIf there was question regarding the order it should have not been placedInstead, the order was placed and paid for with an assumption that we would not follow eBay’s policyWe are more than happy to issue a full refund for the order once we receive the parts.? Please go to your order in ebay and begin a return.? Thank YouABQ Auto Parts
We have been contacted by the customer concerning the error in the catalogueWe have advised him that the error exists and that we are sorry for the inconvenienceWe have issued a pickup tag to return the single lug nut and we will immediately refund what he paidWe are not going to send more lug nuts due to the discrepancy in the catalogueOur catalogue is specific about the fact the errors can and do occur and that we will correct the problem in a way the is business like and appropriate.We apologize to the customer for the confusion and await the return of the error so we can give him his refundRegardsDan D***Quality Dealerships
We have again reviewed this issue and our position concerning any further refunds or goodill assitance remain the sameWe are sorry that we cannot help further in this matter.Regards,Dan D***Service Director Qualtiy Dealershisp
Here is the invoice for the Order, here the add wasn't modified yet as you can see it shows mount with no wording w/o exhaust Bracket at all, now Add on site shows W/O bracket...Thank you?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separatelyThen you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (ozas shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rulesSecond scan shows actual received invoice with shipping charges of $That is hardly a First Class rateAs you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in itThis does not take into account your commercial rate discount with USPS, which means this package may have COST you bucks to send, yet you charged me $ As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrousYou need to DO THE RIGHT THING BY YOUR CUSTOMER HEREOr have you forgotten why you are in business? Enough blame shifting.You could have and should have solved this issue right up front Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We will begin the check request process for 1/the amount of the repair todayPlease allow several dayts for processign and mailRegardsDan D***Quality Dealerships?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mr [redacted] Here is the last sentence in our previous reply We are more than happy to issue a “full” refund for the order once we receive the partsPlease go to your order in ebay and begin a return Thank You ABQ Auto Parts
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] Your problems with the website cost me moneyA part, that we ordered, which money was exchanged, was never delivered and money was not returnedI have no pending refund charges on my accountYour website should be shut down and adjusted to only reflect parts that are available to be soldIf your not able to sell a part, at least have the common courtesy to inform the individual as soon as the order is placed, not days laterIt is bad business and greatly damaged our reputation
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but the overall customer service is very displeasing and I will make it a point to inform others of itI will be waiting on the label Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is simply a Lie, If you look at the link I submitted and the accompanying diagrams you will see that the switch has two parts and the bezel you cant even get the bezel at that sight and the diagram surely shows the front of the switch, "the Button Part" they wanted to argue I ordered only the bezel but for $dollars and $dollars I was able to get the whole switch for under $@ CarPart.com [redacted] They wanted thirty dollars and another thirty for handling $dollars for a $dollar part and they charged me $+ $handling for the little plastic bezel that I did not order so they gouged me and were about to do it again , now they're lying about what happen, like I said all you have to do is go to the link that I gave you when I made the complaint and its all there in black and white, now I will pay the dollars for the bezel and I dont need there switch but they can give me back half the handling charge $since it was dollars and I only got one of the two Items ordered Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.com, We have reviewed this issue with the Used Car management and found the followingA check was mailed out to Mr [redacted] and was sent to the wrong addressIt has since bee recut and mailed and should be in Mr [redacted] 's possiession shortly.We apolagize for our non response to Mr [redacted] 's follow ups and wish to assure him that the request for re-imbursement is handledRegards,Dan D***Service Director Quality Dealerships [redacted]
Hello [redacted] , It is my understanding that this was resolved via the phone yesterday 09-16-Here is my recount of the event.We had originally shipped the correct part that was ordered, a bezel for the hazard warning switch. The description for the part that was ordered and shipped is "HAZARD SWITCH BEZEL" or collar as you have called it. After you had received your order you realized that the wrong part was ordered. You then called and spoke with a parts consultant who relayed to me the entire conversationWe also have the conversation recorded for training purposes. The resolution, which I believe was completely unacceptable to you, was that we would absorb the additional cost of the actual hazard switch and ship this to you ASAP Which is when the parts consultant was hung up on.If the resolution is acceptable please let us know via e-mail.Regards
We have read the customer response to our submission to the Revdex.comIt would appear that the consumer is not satisfied with our response. We can only advise that the this complaint can not be concluded through correspondence via the Revdex.comThe customer is invited to come down and see the management to review her expectations and what the dealership can do.This file is closed as far as further discussion through the Revdex.com on the matter is concerned.
Our Used Car Management has reviewed this complaint to see if there was any way for us to assist in this repairUnfortunately we are unable to assist with this repairOur Used Car Director does not have any knowledge of this problem prior to this Revdex.com complaintIn these situations we reserve the right to be involved before money is spent on a non emergency repair if we are being asked for goodwill assistanceIn this case, a $repair by another dealer on a radio that may or may not have been required is not something we can help withWe believe there were several much more economical repairs that could have been completed but this will not? be known now.It is our feeling that had we been notified before this repair was completed, a better plan could have been devised.We are sorry our response could not be more positive in this matter.? Regards,Dan D***Service Director Quality Dealerships
I have attached the text messages along with the WE OWE sheet and my financing? ?
We apologize for the inconvenienceWe have issued a full refund in goodwill based on this complaint
Complaint: [redacted] I am rejecting this response because:In response to Quality Pontiac GMC Buick Incthey are saying that when we meet the complaint was closed.But I [redacted] let them both (new) & (used) managers what my complaint was and they both said Quality Pontaic GMC Buick Inchad made a mistake in doing a second credit run on him without [redacted] 's consent on a total different vehicle that [redacted] had not seen or had not made any arrangements to do so.But they wanted to work out something with me to repair any damage that was done, for this mistake they had done to meMrC [redacted] asked us several times what it would take to repair there error [redacted] said call Credit Bureau and resolve it going into his credit report so many times (6) bank letters so far and also compensation.There was no paperwork at the time of complaint that was shown to me like they say in there response to thisRegards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Tell us why here...Mr [redacted] Unfortunately, pickup is not available for any of our eBay ordersAlso, our shipping charges are based on more than the actual cost of shipping as do many sellers onlineYou were made aware of the shipping charges before processing the orderIf there was question regarding the order it should have not been placedInstead, the order was placed and paid for with an assumption that we would not follow eBay’s policyWe are more than happy to issue a full refund for the order once we receive the parts.? Please go to your order in ebay and begin a return.? Thank YouABQ Auto Parts
We have been contacted by the customer concerning the error in the catalogueWe have advised him that the error exists and that we are sorry for the inconvenienceWe have issued a pickup tag to return the single lug nut and we will immediately refund what he paidWe are not going to send more lug nuts due to the discrepancy in the catalogueOur catalogue is specific about the fact the errors can and do occur and that we will correct the problem in a way the is business like and appropriate.We apologize to the customer for the confusion and await the return of the error so we can give him his refundRegardsDan D***Quality Dealerships
We have again reviewed this issue and our position concerning any further refunds or goodill assitance remain the sameWe are sorry that we cannot help further in this matter.Regards,Dan D***Service Director Qualtiy Dealershisp
Here is the invoice for the Order, here the add wasn't modified yet as you can see it shows mount with no wording w/o exhaust Bracket at all, now Add on site shows W/O bracket...Thank you?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: They send me the shipping label to print it,thanks Revdex.com always help the customer when you feel helpless Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It is your sales team (internet sales) that sets shipping /can combine ship or offer local pickup - yet, I see you based it on the weight of each item separatelyThen you added all the separate charges up and, rather than allowing a discount, you mailed all the parts together in one box (ozas shown in scan), charging me MORE than actual shipping, which is INDEED against Ebay rulesSecond scan shows actual received invoice with shipping charges of $That is hardly a First Class rateAs you can see from the LAST scan, USPS calculator clearly shows what the actual postage cost should be from your zip to mine ( $6.70), based on the actual weight of the package altogether with all the parts in itThis does not take into account your commercial rate discount with USPS, which means this package may have COST you bucks to send, yet you charged me $ As far as 'returning' the items - the scans ALSO clearly show that you have a 35% return fee - which is ludicrousYou need to DO THE RIGHT THING BY YOUR CUSTOMER HEREOr have you forgotten why you are in business? Enough blame shifting.You could have and should have solved this issue right up front Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
We will begin the check request process for 1/the amount of the repair todayPlease allow several dayts for processign and mailRegardsDan D***Quality Dealerships?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Mr [redacted] Here is the last sentence in our previous reply We are more than happy to issue a “full” refund for the order once we receive the partsPlease go to your order in ebay and begin a return Thank You ABQ Auto Parts
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved] Your problems with the website cost me moneyA part, that we ordered, which money was exchanged, was never delivered and money was not returnedI have no pending refund charges on my accountYour website should be shut down and adjusted to only reflect parts that are available to be soldIf your not able to sell a part, at least have the common courtesy to inform the individual as soon as the order is placed, not days laterIt is bad business and greatly damaged our reputation
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but the overall customer service is very displeasing and I will make it a point to inform others of itI will be waiting on the label Regards, [redacted]
We have refunded the customer purchase as of 2/8/to his [redacted] card for 322.57Our file is closedDan?
Complaint: [redacted] I am rejecting this response because: This is simply a Lie, If you look at the link I submitted and the accompanying diagrams you will see that the switch has two parts and the bezel you cant even get the bezel at that sight and the diagram surely shows the front of the switch, "the Button Part" they wanted to argue I ordered only the bezel but for $dollars and $dollars I was able to get the whole switch for under $@ CarPart.com [redacted] They wanted thirty dollars and another thirty for handling $dollars for a $dollar part and they charged me $+ $handling for the little plastic bezel that I did not order so they gouged me and were about to do it again , now they're lying about what happen, like I said all you have to do is go to the link that I gave you when I made the complaint and its all there in black and white, now I will pay the dollars for the bezel and I dont need there switch but they can give me back half the handling charge $since it was dollars and I only got one of the two Items ordered Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.com, We have reviewed this issue with the Used Car management and found the followingA check was mailed out to Mr [redacted] and was sent to the wrong addressIt has since bee recut and mailed and should be in Mr [redacted] 's possiession shortly.We apolagize for our non response to Mr [redacted] 's follow ups and wish to assure him that the request for re-imbursement is handledRegards,Dan D***Service Director Quality Dealerships [redacted]
Hello [redacted] , It is my understanding that this was resolved via the phone yesterday 09-16-Here is my recount of the event.We had originally shipped the correct part that was ordered, a bezel for the hazard warning switch. The description for the part that was ordered and shipped is "HAZARD SWITCH BEZEL" or collar as you have called it. After you had received your order you realized that the wrong part was ordered. You then called and spoke with a parts consultant who relayed to me the entire conversationWe also have the conversation recorded for training purposes. The resolution, which I believe was completely unacceptable to you, was that we would absorb the additional cost of the actual hazard switch and ship this to you ASAP Which is when the parts consultant was hung up on.If the resolution is acceptable please let us know via e-mail.Regards
We have read the customer response to our submission to the Revdex.comIt would appear that the consumer is not satisfied with our response. We can only advise that the this complaint can not be concluded through correspondence via the Revdex.comThe customer is invited to come down and see the management to review her expectations and what the dealership can do.This file is closed as far as further discussion through the Revdex.com on the matter is concerned.