Quest Mindshare Reviews (%countItem)
Quest Mindshare Rating
Address: 1801 - 1 Yonge St, Toronto, Ontario, Canada, M5E 1W7
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At first I did the music survey and they said at the top of the page you don't have to complete the survey all at one sitting just come back to the link. So I did some of it then the next day I re-entered the link and found out I got disqualify because I am not from Calgary.. As it was a Calgary Music survey at the time.So the next day I get an email from questmindshare saying they want me back as now I would be eligible for the survey as they are allowing more locations across Canada to participate. Also offering an additional 10 dollars for every person I would refer to the survey. I didn't refer anyone but I completed the survey to the very end. It said at the end of the survey I was successful in completing it.
I would like my 60 dollars cad that was promise to me after successfully completing the survey.
The respondent was terminated from the survey but was then re-invited as minor adjustments were made to allow more participants in the survey. However, the invitation still stated that they MUST LIVE IN CALGARY. Although, they completed the survey, they still violated the terms and conditions in which you must reside in the province of Calgary.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes more participants across Canada into the music rating survey. Not just Calgary. I am in the right here.
It did not state that more provinces across Canada were going to be let it. The invitation read:
You recently participated in our Calgary Music Rating Surveys, and did not qualify at the time. We are re-contacting you for the same Calgary Music Rating Surveys as we have made some adjustments, and think you may be able to qualify now!
This survey will take about 2.5 hours to complete and now the incentive has been raised to $60!! But you must hurry before time runs out!
Reminder: You must live in the Calgary Metropolitan area in order to qualify."Reminder: You must live in the Calgary Metropolitan area in order to qualify."
The respondent is not eligible to receive compensation as it is a requirement that they reside in Calgary.
September 9, 2019 I completed 1.5 hours musical survey for Quest Mindshare and I was promised to receive my incentive in 4-6 weeks as it stated at the end of the survey. Unfortunately I have not received my check , almost 12 weeks passed. In 2016 I had the same issue and it shows that it happens systematically with Quest Mindshare. The person who I contacted was not helpful.
I completed my work for Quest Mindshare as required and I want to be paid $40 as stated and promised on their site.
The respondent was in violation of our terms and conditions. In order to receive compensation, one must reside in the corresponding demographic area of the music study.
This respondent participated in a Seattle music study but they reside in Dallas. As per our disclaimer, participants must reside in Seattle in order to partake in this particular survey.
They claim to have entered their Dallas zip code, which does not automatically disqualify them as they are asked to confirm that they reside in Seattle, in which they confirmed when they answered YES to living in the Seattle metro area.
This participant is not eligible to receive payment due to their address being outside Seattle.
Thanks.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I resent that Seattle link to the questmindshare stating that I am not sure if I ever enetered that particular survey through that link. That Seattle link could show the records of my attempt while the 1.5 hour survey was completed till the end with their "congratulations" and asking me to fill my address where my $40 should be sent which I provided too. I worked for 1.5 hours, I rated the music as required , there were 260-280 musical pieces as I recall, their system approved me for my incentive. Seattle or Dallas - I still did my work, it is still the same country and music is music in Seattle or Dallas. How to explain the same scenario that happened with me in 2016 for the same musical survey when I didn't get my incentive.
I have contacted quest multiple times about a music survey. They told me they would issue a check although I opted for a *** payment. I accepted. FINALLY two months later they issue a check and I received it in the mail. I attempted to cash this *** check for TWO DAYS at my bank, at ***, at a cashing center, and NO ONE could cash it. It was an invalid check for $40. I have attempted multiple times via email about this and NO ONE gets back to me. It's been two weeks and I have yet to get a response. The survey was taken in September and I received my check in November. I contacted them through multiple avenues on 11/5/2019. , 11/8/2019, and 12/2/2019
I want them to issue the funds via *** as I originally requested
We have contacted the consumer as we have not received any messages from them after nov 8, 2019 where we confirmed their mailing address.
We have informed them of our process of voiding their check and reissuing their payment via ***.
I was told my incentive was being processed and would be disbursed. I never received my incentive and the company has stopped corresponding with me.
I would like to receive my incentive.
The check payment of $80 from Quest Research for a Music Rating Study completed on October 10th, 2019 is not valid for changing or cashing with US banks.
I am unable to cash the check at any US bank because the tellers explained that the routing number on the check sent is for a Canadian account so their machines are unable to read and verify the check. I am unable to cash or change the check.
I have contacted Quest mindshare multiple times to get this resolved and received no response.
I would like my payment of $80 to be reissued via ***. This is my *** link:
I would like my $80 payment for participation in a music study completed on October 10th, 2019
We have already paid the panelist.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company completed my request.
I completed a music survey on September 9, 2019 with the promise of $40 USD upon completion. At the end of the survey it said allow 4 weeks for the survey to close for payment. I opted in for payment by check. I have reached out the company regarding payment and I have had no response. I want the company to compensate me for my survey.
I want the company to issue me the $40 USD as promised.
We have responded to the participant's email prior to this complaint. Their check has been issued and will be placed in the mail shortly.
The company did email me regarding payment around the time of me filing the complaint. They stated that the survey went long than expected and that they would be issuing payments by the end of the week (this was on October 21, 2019). Today is November 4th, 2019 and I still not received payment or any notification saying it has in fact been mailed out.
I was sent an email by Quest Mindshare about completing a music survey. I completed the survey on September 8th. The payout was $40 and was supposed to be mail withing 4 to 6 weeks. It is now 6 weeks later and nothing. I want my compensation for my time.
I want to be compensated for my time. It took two hours to complete the survey.
We have not received any email from the panelist. Please have them email us so that we can look into their payment status.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already emailed this company.
On August 18th, 2019, I recieved an email inviting me to complete a 1.5 hour music studyfor payment of 30 dollars. Since I had done them before and never once had a problem getting paid, I quickly completed the survey and recieved a conformation email. On the email, it stated that payment would be sent to my *** within 4 to 6 weeks. I waited until the seventh week, and then I started trying to contact them. I have sent four email's in the last week, and have yet to get any response whatsoever. It has now been eight weeks
I want my money that I worked for
We are unable to locate any emails from their above email address. Please have the respondent forward their email address along with their survey link so that we could look into this matter for them.
Completed two music surveys at the beginning of August. I'm supposed to be paid $50 for one and $40 for the other one. I have emailed multiple addresses multiple times for over a month with no response from anyone.
Get paid
The respondent has been paid for both surveys.
(The consumer indicated he/she ACCEPTED the response from the business.)
They paid me.
Same issue! either no payout or they keep telling you "it is a long survey blah-blah-blah, wait more" and then they call you fraud and block you from contacting them!
I completed the music survey in July and was told 6 weeks for $40 payment. We're now at the end of September and I still haven't received incentive. I have sent emails and tried to contact them by phone, I can only leave voicemail which both have been ignored.
Full payment as promised
The respondent is located in North Carolina but participated in a survey that was only for residents of Las Vegas, therefore did not qualify for compensation. The respondent was also notified of this on September 11, 2019 via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do no accept the response. I never received any email from support regarding this. I attempted to contact their support on multiple occasions. I took the survey in July but I didn't even move back to North Carolina until the end of August to take care of my mother who is undergoing chemotherapy for throat cancer. At the time of the survey I was a resident of Las Vegas. T. I want payment for the 2 hours I spent on this survey.
I took a music survey, that was sent to my email. It pertained to songs played on my local radio, here in Nashville, TN. I was guaranteed $40.00 for completion of the survey. So many week a later, I receive a check for the $40.00. However, it is written on a Canadian Bank. Which in turn, cost a deposit fee of $75.00 at any bank in the USA. So basically in order to collect my $40.00, I have to pay, $35.00. *** I want my money and if it had to come from a Canadian Bank, then my check needs to be for $115.00 to cover my deposit cost !
I want my Money !
The respondent never reached out to us. We have a procedure for when they are unable to cash our check. Please have them reach out to us so we can have them paid.
I was never paid for multiple surveys I did for *** owned by quest. I tried to get two payouts of $12.50 each and I did one 2 hour survey with a promised payout of $60. I was not paid at all. My emails were never returned.
I would like to get my payments.
The 2 payouts were not paid to the participant as they have been banned from the panel as a result of *** activity. In regards to their $60 from a 2 hour survey, they have not contacted us so we are unable to look into their payment status.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not notified of being banned. I would also like to know what is ***. If I was banned why was I still allowed to do surveys. I have also contacted you about the $60 survey, please include a phone number or better email to contact through.
We have looked into this matter and have been informed that your recent activity has been contrary to Cint's T&Cs (https://www.cint.com/panelist-terms/).
If you have any questions or concerns regarding this matter, please contact the link below.
https://cint.zendesk.com/hc/en-us/requests/new
In regards to your $60 for a music survey, we have checked our emails and have not received anything from your email address. If there is another email address that you used, please let us know or try emailing us again.
I participated in a music study through Quest Mindshare on July 13th,2019. I was suppose to be paid $100 for my time and efforts. Which was suppose to be paid out to my *** account at the end of a 4 week period. Since then I have made several attempts to resolve the matter. I have contacted Ms. ***, which was the name of contact I was given, with no response to my email. I also emailed Quest Mindshare company from their contact button on their web page. And I have made three attempts to call them and have left voice mails with my contact info with no return phone call at all.
Completed payment
We have issued their payment.
(The consumer indicated he/she ACCEPTED the response from the business.)
They completed payment
I completed two studies. One paid $50 and one paid $40. I was sent two separate checks for doing these studies, neither one was able to be deposited or cashed. The first *** check was deposited and rejected on July 13. The second *** check was deposited and rejected on August 2nd.
I would like to receive a $50 *** payment and a $40 *** payment to my *** address.
Hello,
We have a process for when something like this happen. When we are contacted directly by the participant, we respond by saying:
We are sorry to hear you are experiencing issues cashing our check!
There are many financial institutions in the States that will cash a Canadian check as the money issued are in US funds. Alternatively, we can send the incentive to you through ***. Please confirm by sending a copy of the current check you have with "VOID" written across to ***. Please note if you choose ***, then please also include your ***.me email address in the email. Thank you.
Please have the panelist follow the above directions in order to receive their incentive .
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has offered to fix this situation.
I completed a music research survey which took about 3 hours on may 22. I was due payment of 70$ which was sent to my ***, but the payment was cancelled and I have no way to get the money I am owed from the company.
Completed payment.
We have reached out to the panelist and found that they had declined our *** payment. We have reissued their payment.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my check of 40.00 for completion of a 2hr music study, however when trying to cash it, it gives an error code of R66 ( invalid company name) This check states it's from Quest Global Research Group INC ***... It's converted to US Dollars, however, *** can't cash it, my bank can't cash it, and my online mobile check deposit provides me with R66 error code.
I would like to receive payment of 40 US dollars credited to my *** account, or provided as a *** gift card for the amount of 40 US dollars, received by a link in an email
The panelist never reached out to us, they went straight to the Revdex.com. We have a procedure for when incidents like this occur. Please have the panelist reach out to us and we will inform them of the proper steps to take in order to receive their incentive.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response was from June, 2019 from the business, that was the first time not being able to cash check. They had credited my *** account in June. However this complaint in 11/2019, is the 2nd check I've received from the company that I am unable to cash, I've reached out to company 2x now, no response. This is the 2nd check received that I'm unable to cash, therefore I need this money transferred to my
I did a music survey for their company which I was mailed a $40 check for. Problem is, the check comes from a Canadian bank, and my American bank refuses it. I wish to have the check they sent me voided, and I want my $40 paid to me via ***. I was not informed the check would be from Canada, or else I would not have requested it.
$40 via
When participants are unable to cash our cheque we send them this, which we sent to this particular consumer:
We are sorry to hear you are experiencing issues cashing our check
There are many financial institutions in the States that will cash a Canadian check as the money issued are in US funds. Alternatively, we can send the incentive to you through ***. Please confirm by sending a copy of the current check you have with VOID written across to email address. Please note if you choose ***, then please also include your ***.me email address in the email. Thank you.
Within minutes the consumer replied Okay, great, thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
The business does not seem to be acknowledging that I sent an attachment photo of the voided check, as well as my ***.me information. Can the business please reply that they received this info. The woman I spoke to said she would be forwarding it to accounting. I would like to know when the information will be cleared, and when I will be receiving my $40. If need be, I have e-mail receipts of me sending the photo of the voided check and my payment information.
This panelist was been paid on May 15, 2019. We consider this matter closed.
Administrative Support Clerk/Receptionist
QUEST MINDSHARE
(The consumer indicated he/she ACCEPTED the response from the business.)
I've been paid.
On March 21st, 2019 I was invited to participate in the online music evaluation study. The study was to be paid $ 40.00 by ***. I completed the full study on the same day and received a confirmation notice. They asked me to provide ***.me information to process the payment and I complied. Initially the study was supposed to last for a week. After 4 weeks, I inquired about my payment only to be told to be patient and wait until 6 weeks time. I also called the company headquarters and left a voice message for the Mr. ***, partner in charge. I received no reply and no payment. This is deceptive an *** on the part of Quest Mindshare. I demand my payment for the survey participation. ***, Los Angeles, CA.
I want my $ 40.00 for the participation in the online music study completed on March 21st, 2019.
RE: Case ID: XXXXXXX
Hello ***,
We have reached out to the participant to inform them that incentives cannot be sent out until the project has come to a close. We mentioned that they will get paid, however, as per our disclaimer, payments are sent out 4-6 weeks after completing the survey as we cannot issue payments while surveys are still live. We will pay the participant early this one time only.
***
Administrative Support Clerk/Receptionist
(The consumer indicated he/she ACCEPTED the response from the business.)
Once Revdex.com contacted the Panel Champ, I received an e-mail stating they decided to issue my payment through ***. I already initiated the transfer of funds to my checking account. I find their excuses not really plausible but the action taken by the Bureau brought the desired outcome. Thank you, Revdex.com for your assistance in this matter. Regards, ***.
I have been a member of ***(formerly Quest Mindshare) for several years. I first noticed a problem back in November 2018. I beleive I had accumulated close to $50 on my account. I would quite often receive emails from them to take surveys and also had their app on my phone which I would access to also take surveys. I noticed the problem in November 2018. I would try to log on my laptop and I couldnt. I even tried the "forgot password" and when I entered my email to get a link to change my password would get a message that "No account exits for that email". When I tried to access my account from the app, I would get the message "This email is not connected to *** panels". On December 8, 2018, I sent an email to the email address located on their website. Below are the emails sent and received:***
To:
***
Dec 10, 2018 at 3:55 PM
Hello,
Please forward your inquiry directly to the link below:
https://cint.***.com/hc/en-us/requests/new
Best regards,
*** Support
www.***.com
Hide original message
On XXXX-XX-XX XX:XX p.m., *** wrote:
When I try to login with my email, I am told the email does not exist in your system although I have taken m*** of your surveys.
Would you please advise.
Thank you.
***
***@***.net
Sent from my ***
To:
Cint Support
Dec 11, 2018 at 6:38 AM
Hi,
Thank you responding to my inquiry. I don't understand why my account would be suspended due to non-authorized behavior. I have been a member of your panel and m*** others and have never once had *** issues.
I pride myself on taking my time and giving honest and thoughtful answers.
I am human and have nothing hooked up to my computer. I don't know what that would even entail.
I would like to clear up this matter. I would be willing to provide *** information you need to reverse this suspension.
I appreciate your help in this matter.
Thank you,
***
***@***.net
Sent from my ***
Show original message
***
Hi ***, I am writing concerning inquiry XXXXXX. I have written a return email but have not received any response. If there is someone else I need to contact to resolve this matter, please advise me and I would be glad to. There has been no unauthorized behavior on this account and I would like someone to check further into this matter. I appreciate your time in this matter. Thank you. ***-***@***.net
Dec 14, 2018 at 10:07 PM
***
To:
Cint Support
Dec 14, 2018 at 10:12 PM
Hide original message
Forwarded Message
From: ***
To: ***
Sent: Friday, December 14, 2018, 10:07:56 PM EST
Subject: Re: Cint Support Team Re: Unable to Login
Hi ***
I am writing concerning inquiry XXXXXX. I have written a return email but have not received any response. If there is someone else I need to contact to resolve this matter, please advise me and I would be glad to.
There has been no unauthorized behavior on this account and I would like someone to check further into this matter.
I appreciate your time in this matter.
Thank you.
***-***
***@***.net
On Tuesday, December 11, 2018, 6:38:16 AM EST, *** wrote:
Hi,
Thank you responding to my inquiry. I don't understand why my account would be suspended due to non-authorized behavior. I have been a member of your panel and many others and have never once had any issues.
I pride myself on taking my time and giving honest and thoughtful answers.
I am human and have nothing hooked up to my computer. I don't know what that would even entail.
I would like to clear up this matter. I would be willing to provide any information you need to reverse this suspension.
I appreciate your help in this matter.
Thank you
I would like the full amount of money that is due to me issued immediately to me and have my account reinstated in good standing.
Hello
We have looked into this case # XXXXXXX with our third party company that handles quality control of our panel. We can consider this a closed matter as the feedback we have received, is that this panellist has been flagged as *** and is in violation of our terms and conditions.
Thank you and have a nice evening.
Office Manager
QUEST MINDSHARE
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not *** and am not and have never been in violation of anything. I find that claim to be offensive. I would like specific information on that claim. I belong to many survey sights and have never had any accusation such as this lodged against me. With the reputation of this company and its *** business practices, I expect additional info to be provided to me on making such a claim. Provide me with what exactly I did that was in violation of your terms and conditions. Also, what info you have that would make me a ***. When you make such a claim, you need to be able to back it up with proof.
We are currently investigating this matter further. Once we have more information, we will share it with you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Glad to hear this company is currently investigating this matter further. To make such an accusation is very concerning and unwarranted.
Thu, Feb 21,
Hello,
We have reached out to our third party a second time to be told once again that the panelist has been in violation with our terms and conditions. As a result, their status cannot be re-instated due to their history with our panel. We consider this matter closed.
***
Administrative Support Clerk/Receptionist