Quinlan & Company, Inc

Hello, Mr***’s claim on 11/16/was denied due to gradual reduction in operating performance due to wear and tearThis is consistent with the exclusion in the contract terms & conditions which states: “This agreement does not provide coverage (….) for gradual reduction in
operating performance due to wear and tear.” This is exclusion # in the customer’s policy bookThe customer was informed that the frictional material on his clutches was worn and that there was no hard part failure; it was all wear and tear Regards, Omega customer service, ###-###-####

We will be happy to assist Ms*** is getting her refund, but we need more information We need her contract number or the VIN for her vehicle so that we can locate her account - as we are not finding anything by that first and last name.We have a contract under *** *** I will
try to contact that customer to see if they are the ones that filed the complaint.Thank you,***Omega Customer Service###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The repairs haven't taken place I am in constant contact with a *** *** at ###-###-#### who told me on Monday, February 13, that the payment was sent to the mechanic and I would be reimburse of a $car rental bill To no surprise, after speaking with *** *** today, Friday, February 17, 2017, the adjuster hasn't made the payment to the mechanic AND I have to rent a car for another week I am in complete shock Even when Omega Auto Care is in the wrong and I am in communication with "management", their customer service shows why myself and others have to resort to complaining to the Revdex.com I am now consulting with my attorney This has created unnecessary stress, expenses, and pure disgust I purchased the warranty in good faith that Omega Auto Care would uphold their end of a contractual relationship just as I have done every month in the last two years with submitting my payment faithfully via electronic draft THE AUDACITY AND LIES OF OMEGA AUTO CARE TO TAKE ADVANTAGE AND MONEY OF CUSTOMERS HAS REACHED AN ALL TIME HIGH!!!!!
Regards,
*** ***

Mr***, We are very sorry to hear that you have been receiving unwanted callsOmega Auto Care does not make outgoing marketing or solicitation callsWe do not know who has been contacting you, but we have gone ahead and notified the companies that sell our products to place your name
and phone number on their “do not contact” listsIf one of those companies has been contacting you, they will not do so anymorePlease let us know if you have any further questionsThank you Regards, Omega customer care ###-###-####

We have reviewed Mr*** complaint, and we are going to issue a full refund of all monies
that he has paid for policy # *** We will be contacting the customer directly today to go over the details of the cancellation and refund of his policy.Thank you,Omega Autocare customer support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:We are in the process of reviewing this issue for *** ***, and will get back to you with a solution as soon as possible.Thanks,Omega Autocare customer support###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and my vin number is ***
Regards,
*** ***

We have spoken with the company that sold this policy, and they have assured us that Mr***'s policy has been canceled and refunded in full as of 10/24/in the amount of $495. Please let us know if there is anything else that we can do. Thank you,Omega Auto
Care###-###-####

Hello, While we continue to deny Mr***’s claims, we have reached out to him and resolved his concerns to his satisfactionAs such we request that you conclude this matter as resolved. Thanks,Omega Auto Care877-850-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We sent a refund check to Ms*** yesterday We sent it next day air saver UPS, so it should have arrived by the end of the day today The amount of the check was $2, This is a prorated refund based on 24.10% of the policy being used (and after a $cancel fee
was taken out).Let us know if there are any questions about this, and I hope that this issue is now resolved.Thank you,MattOmega AutocareCustomer Service###-###-####

Mr***, We are sorry to hear about your bad experience with your Omega policyWe have contacted the company that sold your policy and took the down paymentThey have informed us that they have canceled your policy and refunded your moneyThey said they have already spoken with you about
thisWe hope that this conclusion is satisfactory to youIf you have any questions, please give us a call at ###-###-####Thank you. Regards,Omega customer care###-###-####

Hello,I apologize for the customer’s frustration, the broker’s office hadn’t heard from Ms*** since she set up the policy originally, so when we received the payment agreement back without an accompanying letter, we thought there was an errorThe policy has already been cancelled with the
billing company, so no additional funds will be coming out of her account.A refund is currently being processed and will be mailed to Ms*** as soon as possible. The check number is The amount of the check is $485.78, and should be sent out this afternoon.Thank you for your consideration. If Ms*** has any further questions, please have her contact the broker’s office at ###-###-####. Thank you,*** ***

Hello, We have been informed by the company that sold this policy - *** - that it has been canceled and fully refundedIf there is anything else we can do, please let us know. Regards,Omega customer service***

Ms***, Thank you for speaking with me this afternoon, and I am very sorry to hear about your bad experience using your Omega coverageFrom what I understand, you have chosen to cancel your policy and receive the pro-rated refund from Exclusive Auto Protection rather than continue with
the claimI understand your frustration, and we will be in contact with EAP to see that they process your cancellation/refund in a timely mannerPlease let us know if you have any further questionsThank you Regards, ***Omega customer care ###-###-####

Hello ***Thank you for taking the time to reach out to Omega Auto Care through the Revdex.com platform. Your review is very concerning to meOmega Auto Care has several marketing companies that offer our productsWith that said, I would like to discuss your experience and locate the company that
you purchased from because Omega Auto Care does not condone the practices you have mentioned in your review.Would you be so kind to provide me with more information?1) Contract #?2) Phone Number you called when you purchased coverage?Thank you for your assistance in this matterRest assured you will be refunded 100% of the money you spent to purchase this coverage. Omega Auto Care works very hard to provide 100% customer satisfaction and we will use the information you provide to make sure the companies marketing our products are abiding by the rules we set forth. Sorry for your bad experienceWe will make sure you are satisfied and this complaint is resolved. Sincerely,*** **Director Of Operations

Ms***,I am sorry to hear about what has happened We have contacted the seller and they said they have already refunded your down payment of $and they are putting a refund check in the mail today for the remaining $84.99.If you have any questions, please give us a call at
###-###-####.Respectfully,Omega Autocare customer care