Quinlan & Company, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Omega FAILED to fulfill the contract purchased.  I did not receive a booklet or claims card with my info and did not know who held my pre-paid contract until talking with a call center "The Tech Choice"  on or around 05/15/2015, OVER 2 YEARS AFTER MY SERVICE PURCHASE!!!!!.   Omega  failed to provide any information to me, so the contract was useless.  I tried to cancel this service agreement, but did not have their correct information due to their failure to provide it to me, so I did send a  cancellation request form to a incorrect address.  The person I spoke with at the call center's name is Thomas Bowen.  I understand the call center is now CLOSED!   As you can see on "THE TECH CHOICE" paperwork I faxed you the contract number was written in with a question mark, as again I received NOTHING FROM OMEGA!!!!!  I am not paying for the mistakes made by OMEGA, and want a full refund because of their FAILURE TO FULFILL A CONTRACT!!!!!
Regards,
[redacted]

Mr. [redacted],  Upon your request, we have reinspected your vehicle and found that there was leakage from the drum shaft which would not allow enough pressure to apply to the clutches which in turn could prematurely burn up the clutches. We have moved ahead with your claim and paid $2,747.48 to your shop toward the replacement of your transmission. We hope that this issue has now been resolved to your satisfaction. Please let us know if you have any more questions or concerns. We pride ourselves on our customer service and strive to treat all customers fairly and respectfully. Thank you for bringing this issue to our attention and we hope you have a wonderful holiday season.  Regards, Omega customer care ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I believe this complaint has been resolved.  We spoke with [redacted] and he was going to retract the complaint against Omega Autocare, since we were not the company that contacted him.  If there is anything else we can do, please let us know and we will do what we can to help.Thank...

you,[redacted]Omega Autocare[redacted]

Ms. Swamy,  We are very sorry to hear that you had a bad experience using your Omega Auto Care policy. We have reviewed your claim and have found that it was denied correctly. This was determined to be a preexisting condition by the inspection report that was completed on 1/5/2017. The...

inspector reported that there was CONVERTER CLUTCH FAILURE WITH SUB DAMAGE TO THE CLUTCH PACKS DUE TO DEBRIS CONTAMINATION IN THE VALVE BODY CAUSING A PSI LOSS. This was determined to be preexisting since this kind of damage only happens over a long period of time. Since the failure was reported only 15 days out of the validation period, it would have started occurring before the policy was purchased. We cannot offer a full refund of this policy, since you had it longer than the allowed 30 days (the time window for receiving a full refund). However, we will make sure that your pro-rated refund is sent to you as quickly as possible and we are in contact with the company that sold you the policy to make sure that they get you this refund in a timely manner. We are sincerely sorry that this policy did not work out for you, but we always strive to treat all of our customers fairly and according to the terms of the agreement. If you have any other questions or concerns, please do not hesitate to give us a call at ###-###-####. Thank you.  Regards, Omega customer care ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]r [redacted]

Hey [redacted],Thanks again for your time, it was a pleasure speaking with you. I tried calling the number you provided: ###-###-####, to no avail. Attached you'll find a few sample policies of ours. Being in the auto business, I'm sure you're familiar with similar products and services and...

will know the difference between a good policy and a bad policy. Here is our website:www.omegaautocare.comWe take these complaints very serious and will continue to research the number you provided me. It's extremely frustrating for Omega Auto Care to hear that someone is using our brand to solicit customers.At the bottom of this email you will find a few online companies that we use to not only give customers an outlet to write positive reviews, but we also want customers to have an opportunity to vent and share negative feedback so we can learn from it and become a better company.Thanks again for taking the time to share your experience with us, and for providing me with further information to research and track down the company that called you. Pleas let me know if you continue to receive these annoying calls. If you have any other numbers you would like me to send to our marketers to make sure you do not receive any calls from our marketing companies, please feel free to send me any number you wish to stop receiving calls on.Enjoy your holiday weekend!

Mr. [redacted],   We are sorry to hear you are unsatisfied with your Omega coverage. We have reviewed you claim again that was submitted on 5/2/2017 and found that the initial decision reached by our claims department was justifiable under the terms of your contract. The photographs that your...

mechanic sent to us indicate that there was long term leakage affecting the AC evaporator. Since your vehicle was only 217 and 12 days miles outside of the validation period, there was no question that this was pre-existing and occurred before the policy was active. If you have any additional question about this claim denial, please give us a call at ###-###-#### and we would be happy to discuss with you. Thank you.   Regards, Omega customer care ###-###-####

Hello,We have contacted the company that sold this customer his policy, and they have canceled the policy and issued a full refund of all money he has paid, as of November 7th. Please let us know if there is anything else we can do. Regards,Omega Customer Support###-###-####

Mr. [redacted], We are very sorry to hear that you were not satisfied with your Omega coverage. We have been in contact with the company that sold your policy, and they have assured us that they have canceled your policy and refunded your down payment of $165. They said that refund was processed...

today. If you do not see that amount in your account within the next few business days, please let us know. Thank you. Regards,Omega customer care###-###-####

Hello,This contract has been canceled and the refund is being processed. The customer will be receiving a pro-rated refund soon.  She originally sent the cancel request to the incorrect administrator, EFG Companies, and that is why we did not receive her cancellation request until very...

recently.We apologize that she had to wait this long, but we were not aware of her cancellation request.  Her policy will be canceled as of December 30th, 2014.If the customer has any further questions, she can call our customer service department at ###-###-#### and we will be more than happy to assist her.Thank you,Omega Customer Care

Hello, We have contacted the company that sold this policy, and they have assured us that this customer's policy has been canceled and refunded.  They have tried calling her in order to make sure she is satisfied, but have been unable to get a hold of her.Hopefully, this issue is now...

resolved. Let us know if there is anything else we can do. Thanks,Omega Auto Care###-###-####

Dear Mr. [redacted], We are very sorry to hear about the difficulty you had in cancelling and receiving a refund of your Omega policy. We have spoken with the company that sold your policy and it seems that it may have been an oversight on their end. They have cancelled your policy effective...

immediately and have agreed to refund both your down payment of $100 and your three monthly payments totaling $266.97 (for a total refund of $366.97). The down payment should have been already credited back to your credit card, and the rest of the money will be mailed to you in the form of a check either tomorrow (5/19/17) or Saturday.Once again, we apologize for the inconvenience you have experienced, and if you have any further questions or concerns, please give us a call at ###-###-####. Thank you. Regards,Omega customer care###-###-####

Ms. [redacted], I understand that you are upset about this situation and I assure you that we are handling it as quickly as possible. I have been informed that your claim has been approved and is being paid for by us 100% and your rental car bill is being covered as well. If you and/or your shop have not received this payment yet, then it is still being process and they should receive it very soon.We will be in touch with you very soon to make sure everything is satisfactory to you. In the meantime, if you have any questions or concerns, please to not hesitate to give us a call at ###-###-#### 8am to 5:30pm (cst). Thank you. [redacted]Omega customer care###-###-####

Hello, We contacted the company that was interacting with Ms. [redacted] and this was their response: This customer called in on 8/8/16 to set up coverage. At the time, she did not have the full down payment but wanted to get coverage. In order to set up coverage, we accepted $50 down and set...

up a post date for 8/19/16 for the remainder of the down payment and finalization of the sale.  She later called back in an attempt to cancel the policy because she said she had coverage on the car through the manufacturer. In an attempt to ensure that she had the highest level of coverage,  we asked her to compare coverages since she qualified for Exclusionary coverage through us. She also advised our company that she could not afford the current plan, so we made it more affordable as well as made an adjustment for the remainder of her down payment in order to help her keep the coverage.  She called us back on 8/24/16 and advised that she had done as we suggested and talked with the dealer and discovered that she had more than powertrain coverage, she also stated that she hadn’t received our paperwork yet to compare the coverages. We apologized for the delay and offered to send out a sample copy so she could see the coverage that day and take to the dealership. We suggested to compare the policies side by side and call us back once she had compared (which is denoted in her complaint). We were simply waiting on a return call from the customer to make a final decision.In an attempt to resolve the complaint, it has been cancelled and refunded. The transaction receipt is attached. Transaction Details-----------------------Date:        08/25/16 14:12:32Merchant:    NVSAType:        C - Credit Card Refund (Credit)[redacted]      [redacted]
Let me know if there is anything else we can do. Thank you, [redacted]Omega Auto Care###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, We have spoken to the company that took the down payment from Ms. Curry. They have canceled her policy and refunded the $395 back to her card. Please allow 2-3 business days for this to process. Please let us know if there is anything else needed to resolve this issue. Thanks,Omega...

customer support###-###-####

Mr. [redacted], We are very sorry to hear about this issue you are having. Omega does NOT make solicitation or marketing calls, so this was not us who called you. We attempted to locate your information in our system but were unable to do so. We would very much like to help you in finding out who...

called you so that we can let them know that you no longer wish to be contacted. Please give us a call at ###-###-#### and we will be happy to help. Thank you. Regards,Omega customer care###-###-####

Ms. [redacted],We are cancelling your policy as of December 30th, 2014 (which is when you said that you first sent in the cancellation paperwork).  Your pro-rated refund check will be sent out this Friday (11/20/2015) in the amount of $1,111.19.We cannot issue a full refund because you had your policy since 4/17/2013 and did not send cancellation paperwork until 12/30/2014.We apologize that you have to wait this long to receive your refund, but that was because you had sent the paperwork to the incorrect company and we did not receive it until just recently.Also, if you did not receive the policy book/ID card for some reason, you should have notified us or Auto Protection Department, and we would have immediately resent that information to you. However, our records show that this information was sent and delivered to you twice - once on 4/25/2013 and again on 4/29/2013.We hope that you will be satisfied with this refund, as it seems to us to be the most fair resolution of your complaint.  As I stated before, if you would like to discuss this over the phone with a representative, we can be reached at ###-###-####.Thank you,[redacted]Omega Autocare Customer Care###-###-####

Hello, We have refunded this customer the disputed amount - $1996.64.  This check was put in the mail on 4/22/2016.  The customer should have received this check by now.  Hopefully we can consider this issue now resolved.  If there are any other questions or concerns, please...

do not hesitate to let us know - ###-###-####.  Thank you, Omega Autocare customer service###-###-####