Quinlan & Company, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms***, We are sorry to hear that you were not satisfied with your coverageWe have contacted the company that sold you this policy and they said that they attempted to call you on March 6th, 8th, 13th, 15th, 17th, & the 21st with no answerOn March 23rd, they say you finally
answered, but indicated that you were not interested and disconnected the call.They say that you called back on April 14th asking for a refundThey advised you at that time that your policy was canceled for nonpayment, and that no refund was due.If you have any more questions about this, please give us a call at ###-###-####Thank you. Regards,Omega Customer Care###-###-####

Ms. [redacted], We are sorry to hear about the difficulty you have had with receiving your refund. We have confirmed with the company that sold you the policy that they will be refunding all the money that you are due, and we will also be refunding a portion. This will come in the form of two...

checks. One should be for $606.08 and the other for $1432.41.We will be following up with you this week with more details, and you should be receiving these payments soon.Please let us know if you have any additional questions or concerns. Thank you. Regards,Omega customer care###-###-####

Hello, We have sent the inspection reports for Ms. Darwin's claim to her selling agent. We have also sent her a cancel letter describing the nature of the denial. I believe this satisfies her request of information about this claim. If there is any further information she needs, she is more...

than welcome to contact us to request it. Thanks,Omega customer support###-###-####

Hello [redacted],Thank you for using the Revdex.com to contact us regarding your complaint.Omega Auto Care does not solicit customers directly to purchase our products, so your complaint is very concerning to us. Do you have any other information regarding the company (s) that are calling you? Such as their...

phone #, their legal business name, email address, etc?Is the number you provided the number you are receiving calls on? If so, I will make sure non of our selling agents contact you. Please note: We have received similar complaints recently and after further investigation, discovered that our name was being used by other companies to solicit products unrelated to Omega Auto Care. Please feel free to contact me directly with additional information that could possibly assist me in locating the company responsible for these annoying calls.[redacted]Regards,[redacted]

Hello, We have spoken with the company that sold this policy and they have canceled the policy and refunded the customer's down payment of $195 back to her credit card. This was done on 11/30/2016 and can take 2-3 business days to process. Please let us know if there is anything else required...

to resolve this issue. Thank you,Omega customer support###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I won't accept because my mechanic has proof it was not leaking as previously said by omaga management. The inspector that had came down to check it even said it was internal problems. The manager bobby I talked to said that he had proof it had bin leaking for a long time and that his picture showed that my mechanic says that is not the case and as for maintenance on the car I keep up with that regularly. I also canceled this because I can't trust a business that lies about who they work with and try to just take your money and never fix what they say they would.
Regards,
[redacted]

Dear Mr. [redacted], We are sorry to hear that you have had problems with multiple calls. Omega Auto Care does not make sales or marketing calls. This was not our company that called you. We have informed any company we work with that does make outbound calls to make sure they do not call you. If...

you have any further information about the company that called you, that could be helpful. If so, please call us at ###-###-####. Thank you. Regards,Omega customer care###-###-####

Mr. [redacted]'s refund check was put in the mail on 7/29/2016 in the amount of $1,203.89. This is the prorated amount based on the amount the customer paid and the date that the policy was canceled. We believe this should resolve this complaint. Thank you,Omega Auto Care###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted]' contract has been cancelled as he requested and the refund has been processed. Everything was done according to normal procedure by our claims department. The customer's shop first called in on 9-26-16, and we asked for tear down authorization. An inspection was ordered 10-7-16, once the shop completed the tear down. The inspection was back to us on 10-11-16.As we indicated in our previous response, Mr. [redacted]' claim on his transfer case was denied for long-term failure which caused a lack of lubrication. Gelling of the transfer case fluid lead to failure. Basically, it was ran low on fluid and the residual fluid hardened and destroyed the transfer case.Our claims department spoke to the customer and advised him that the pictures from the inspection report clearly show the long term leak that caused this failure.His policy has been canceled and his refund has been processed. Thank you,Omega Auto Care###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] repair has been taken care of by us even though it was proven to be a preexisting condition. He has informed me that he is completely satisfied and wrote a review to that fact. Please see positive review!

Hello,Omega Auto Care does not make solicitation calls, so we are not the company that was calling Mr. [redacted]. We do not have his information in our system anywhere.If he would like further assistance or has any other questions for us, he can give us a call at ###-###-#### and we would be happy to...

help.Thank you,Omega Auto Care###-###-####

Hello,This policy has been canceled on 7/14/2015 and the refund is scheduled to be processed on 8/4/2015 in the amount of $395.Please let us know if you have any more questions about this. You can reach us at ###-###-####, press 2 at the prompt.Thanks,[redacted]Omega customer support

Mr. [redacted],  We have thoroughly reviewed your claim, and we have found that it was adjudicated and denied correctly. Lift kits and oversize tires are not accepted per the exclusions in your contract. This should be part of exclusion #4 in your policy: THIS AGREEMENT DOES NOT PROVIDE COVERAGE:...

FOR REPAIR COSTS OR EXPENSES IF YOU CANNOT PROVIDE TO THE ADMINISTRATOR ACCURATE RECORDS PROVING THAT YOU HAVE MAINTAINED THE VEHICLE IN ACCORDANCE WITH THE MANUFACTURER’S SPECIFICATIONS AND INSTRUCTIONS, OR IF ANY MECHANICAL OR ELECTRICAL ALTERATIONS HAVE BEEN MADE TO THE VEHICLE INCLUDING, BUT NOT LIMITED TO, THE USE OF OVERSIZED TIRES, INSTALLATION OF HEADER PIPES OR LIFT KITS, AND REMOVAL OF ANY EMISSION CONTROL PARTS SYSTEM;   We will typically allow some room for error on the tires (allowing up to 3%). However, the tires that are currently installed on your Wrangler are 5.24% oversized (or 1.71 inches). Since this policy is not valid due to the modifications, we will be cancelling your policy, and we have requested that your selling agent do the same and issue you a full refund of all money you have paid towards this policy. If you have any questions about this, please give us a call at ###-###-####. Thank you.   Regards, Omega customer care ###-###-####

Ms. [redacted], I am very sorry to hear about the troubles you have had using your Omega policy. We have spoken with the company that sold your policy, as well as our claims department, and they have agreed to cover your repair out of good will. Unless you have already done so, please have your...

shop contact us so that we can continue with the repair.I hope that this will be to your liking and will satisfy the complaint that you had with our company.Customer service is a top priority for us, and we value you as a customer. Please let us know if there is anything else we can do. Thank you. Regards,[redacted]Omega customer care###-###-####

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,The customer thought the dealership had sent in the trade-in paperwork, but it had not been received.  The customer then requested that the dealership fax it in, and it has now been received. The cancellation is in processing and he will have his check by the beginning of July.  The...

customer has been advised of all of this, and is satisfied with the result.Thanks,Omega Autocare

Mr. [redacted]' claim on his transfer case was denied for long-term failure which caused a lack of lubrication. This is in accordance with the exclusion in his policy which states that (we do not provide coverage) FOR ANY MECHANICAL PROBLEMS THAT EXISTED PRIOR TO THE PURCHASE OF THIS AGREEMENT OR BY...

THE FAILURE OF THE INSURED TO MAINTAIN PROPER QUALITIES OR LEVELS OF COOLANTS OR LUBRICANTS.Our claims department spoke to the customer and advised him that the pictures from the inspection report clearly show the long term leak that caused this failure. The customer was not happy with this and stated he wanted to cancel the contract. The claims representative provided him with the number to call to cancel.His policy has been canceled as of 10/13/2016 and his refund will be processed. Please let us know if there is any additional information you need regarding this complaint. Thanks,[redacted]Omega Auto Care###-###-####