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Quirk Cars Reviews (58)

We would like to apologize for any confusion on this dealThe payments discussed with [redacted] over the phone could have only been estimates without having a exact payoff and seeing the condition of the trade in at this timeAfter arriving at the dealership we gathered the information we needed in about min (pay off, trade appraisal) also the only white Sedona we have in stock is a white SX which has a m.s.r.p of about $higher then the original EXAt that time we gave the customer our very best deal on the higher costing van of 375x12k per yr once we knew for sure that we could not get to the deal the customer was looking for we apologized for her time and travel and if she could get that deal at anther [redacted] dealer then she should do soAlso customer did not provide any documentation showing the 319x12k per yr deal she said she could get, we will better a deal that is in writingAs for the gift card it clearly states on the web site you need to print out the voucher and have it signed by a [redacted] dealer then mailed in to redeemAlso did not provide in storeOnce again we apologize for any confusion and hope we will be able to help in any further needs

Hi ***,My name is [redacted] , I'm the store sales manager, we briefly met today during your visit to the store, first of all I would like to apologize for the miscommunication that led to unpleasant situation, I wish you were here from the beginning to witness how nice and accommodating to your parents during their visit aside from the fact that we might sell a car or not.Your parents came inquiring about the ***, we showed them one of ***s we have available (white) your parents inquired about available colors and the [redacted] checked our system and came up with different options including incoming units and they picked the Grey incoming unit, they probably didn't ask what the time frame was or they might thought it was just incoming from our warehouse just like the White one did.Once they decided on the color, they started negotiating the price and we submitted your application to the bank and they required a cosigner since you carry a conditional social security number, when [redacted] explained that to your dad and started representing the numbers, that when your father asked if there was a Turkish or Arabic speaker because he was having difficulty communicating with ***I was more than happy to jump in and we had a friendly conversation, discussed the numbers and he told me he would rather do it without asking the favor of co-signing, so I called the bank and spoke with the indirect lending VP to get an exception and get your application approved at the best tier without a cosigner, your father still negotiated the payment even further and after finally reaching an agreement, he surprised us by requesting a $charger to be thrown in with no extra charge, we didn't have any room left to give him the charger at no cost so I offered him to roll it in the payment for $15/mo instead of $20, he insisted to make the deal at $with the charger or he will leaveAt this point the deal wouldn't make any financial sense to the store, and no one at any [redacted] dealership would be interested in making such a deal, but I figured I'll help with anything I can since they spent couple of hours in the store and since we really had a very nice chat so I agreed to do the $including the charger so they would leave happy.I worked off the stock number I got from the salesman, and never discussed delivery time with your father, he did tell me that he was leaving the country the following day, but never mentioned that he has to take delivery before he leaves, when he gave me his credit card I even said "The first payment is due the day [redacted] picks up the car, Would you like to take care of it now" he said yesWe sell over vehicles every month and we are ranked # [redacted] store nationwide, we go through intensive training and customer service workshops for us to handle this kind of volume both efficiently and professionally, [redacted] is a professional salesman and he worked in multiple car dealerships including high end and luxury brands, and honestly speaking he was so professional and pleasant throughout the transactionWe never had the intention to misinform your parents about the delivery date simply because we don’t have to, 90% of our incoming inventory is sold already.To tell you the truth, in this particular deal we may be went 110% above and beyond, between asking the bank for tier exception, lowering the payment, including the level charger, we were more expecting a compliment rather than a complaintInstead of trying to resolve a simple issue to could be a result of some language barrier (or not), we were accused of lying, unprofessionalism, and were threatened to call the police, we were also called “ill mannered” by a civilized, educated person like yourselfI just think it’s not fair, wouldn’t you agree?Offering to cancel the deal came to the table when your father made it clear he would only buy the Grey car and must take delivery today, which is impossible, every car counts for us and every customer makes a difference, but not every deal is possible, and your father did a great job negotiating the deal and left no tiny room for any extras or gifts to be offered to him on the top of what he was getting, going to other dealers could actually let your parents know how special they were treatedInsurance doesn’t cost you money until the car is registered, so you are not paying for any unused insurance, you paid a deposit that can be used on this car or different oneI don’t want to sell you a car if you don’t feel you got a great deal and be happy about it, I strive for more happy customers rather than more salesI hope I gave you an explanation to what actually happened, and as I offered your father today, I can arrange an appointment with our General Manager if you feel you still need to talk to someone else.Sorry about the lengthy email, but you had a lengthy complain and I thought you deserve a complete explanation [redacted] [redacted] Sales ManagerQuirk [redacted]

I am aware of Mr [redacted] 's situation and have spoken to him multiple timesI have advised him to try and work with KMA and consumer affairs and I have also acted as an advocate on his behalf in communication with KIA The last time Mr [redacted] 's [redacted] was in for service with us was back in April of where we addressed a check engine light concernThe vehicle needed an oxygen sensor replacedHe also requested we remove the running boards from the [redacted] as the mounting brackets where rusted and broken, which we did at no charge as complimentary service for Mr [redacted] Mr [redacted] has an open consumer affairs case with KIA and has been granted GOODWILL repair at no cost to himI have reached out to my DPSM and also to consumer affairs to help in any way that I could I have looked through all of Mr [redacted] 's scanned repair orders and have found nowhere in any of his history/repair orders or paperwork any mention of rear axle damage/concern and or notations When I spoke to my DPSM he informed me that the vehicle is out of its "perforation/corrosion" warranty and they are not granting any coverage of the "rear axle issues" due to the vehicle being out of warrantySince we have never done any "rear axle" work on the vehicle and have absolutely no documentation of any rear axle issues, there is no way for us to warranty and/or cover any repairs the 10+ year old [redacted] is in need of We also have a High Mileage Release signed by customer

The ad we have has a stock number and it is not a stock number, once the car is sold its soldI do apologize that the customer had to drive here and learn that the car is not availableWe try our best to accommodate our customers with a fair price on all our cars

This was resolved over a month ago We did pay for the ticket and she did not have a payment for two months We only processed the paperwork and financing for her to buy her lease It did take longer than usual for the bank to process her loan that she financed her lease with because they had to verify her employment Please contact me @ [redacted] with any questions

We address this issue with the customer, vehicle was accepted as a return

We have contacted the consumer and resolved issues from prior repair

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear Seller:The second tracking number provided does not show any movement on the [redacted] siteIt was obviously not shipped outPlease arrange a refund for the broken partAttached are pictures of the broken part, you can see the crack on the larger piece and on the smaller piece you can see were all the tabs broke offRegards, [redacted]

We have reviewed the transaction with management, everything checked out, customer can feel free to pay us a visit to go over the numbers again and explain anything he needs

It is correct that Quirk did agree to pay for half of the remaining lease payments and correct that I believe I should have kept better records of my lease agreement With regards to the vehicles damage, I do have two questions First, when the vehicle was turned into Quirk [redacted] with damage, why did I not pay additional money to cover the cost? Second, what would Quirk have done about the damage if all of this had not happened with the bank? I certainly was not planning on waiting five months to pay for a dent on a car that I had turned in Quirk had the car for nearly four months before turning it over to the bank I am curious to hear how Quirk planned to cover the cost of the damage before finding out I would be stuck paying it because the vehicle was returned to the bank.I am an average consumer that walked into a large Auto Dealership to purchase a car The mistakes that have followed could have been avoided if one of Quirk's many employees took the time to verify my payoff amount I still believe it is Quirk's responsibility to pay for the damage because that is what was agreed upon Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [redacted] never responded to any of my messages when I personally tried to contact himTo understand what I'm talking about he should've responded when I first tried to contact him months ago [redacted] , the salesman who handled my purchase, told me that quirk would be paying my first month's payment towards my financingAfter talking to GM Financial they report that they never received any payment from QuirkI would like my first month's payment taken care of as promised in the sale Regards, [redacted]

To whom it may concern I [redacted] spoke with [redacted] 12/21/and worked out this issue with him He is happy and will continue to get his Volkswagens from us [redacted] Quirk VW [redacted]

Hello, I have looked into your order and see that we certainly miscommunicated with youI do apologize and have refunded your order in full

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While I appreciate them saying they will remove my number, I have received that same response every time I have contacted them regarding this issue to no availInevitably I receive another automated phone callI would like assurance that the issue has been resolved after the fact Regards, [redacted]

Unfortunately, Quirk [redacted] disagrees that Mr [redacted] was unaware of the satellite radio not being available in the model he purchased

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I appreciate their prompt response but I have not received a check in the amount of $yetAlso, I have no way of verifying that the balance has been paid off completely, can Quirk [redacted] or [redacted] provide me with a letter indicating that the total balance in the account has been paid off? Regards, [redacted]

We reviewed what the customer and what [redacted] said happened to the vehicle and determined that what had failed on the vehicle had nothing to do with the repairs that were completed at our facility As a courtesy to the customer, we sent parts to the [redacted] facility in NY that would help repair the vehicle

This is [redacted] Thorp and I was never notified of you requesting to cancelling this transaction We are not able to sell vehicles that are already sold No one informed you that the contract is cancelled tooFeel free to contact me directly at [redacted] or ( [redacted]

We have paid the final payments as agreed We have since refunded the inspection sticker fee The excess charges are from [redacted] Lease and trust Quirk [redacted] paid half of those charges incurred by Ms [redacted] She has accepted this settlement in good faith and continues even after acceptance We have copies of the checks if needed We have done more than we were required The charges are from a third party company If she still has a problem then she needs to address it with them

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