Please refer to TSB# [redacted] for further information about a timing chain recall that you may have not found on the NTSB websiteAgain, this recall does not affect the condition your vehicle experiencedThis information is provided to you as a rebuttal to your original statement "the owner had work done on the engine on two (2) separate occasions"Recommended oil change service intervals for your [redacted] Juke is every months or 3,miles (see page of your Maintenance Guide or https://owners[redacted] usa.com/nowners/navigation/manualsGuide An oil change was performed by Quirk [redacted] prior to you purchasing the vehicle on 05/22/with 29,milesThe following information was provided from your maintenance reciepts:- 11/13/w/ 36,miles (driven miles)- 03/20/w/ 42,miles (driven miles)- 08/16/w/ 48,miles (driven miles)- 02/09/w/ 53,miles (driven miles)- All oil change services were performed beyond the recommended intervals by time and milesAll oil change receipts, with the exception of one [redacted] invoice, lack the quantity of oil installed into the engineI am awaiting the records from [redacted] Customer Assistance for further information on their decision to decline this repair under warrantyI am also inquiring more information on how the vehicle failed*Please describe happened?*How fast was the vehicle traveling?*Was this gradual issue, or was the vehicle operating normally, and instantly started to smoke?*Any warning light indicators before or after the failure occurred?*Any noises or smells before or after the failure occurred?*Are there any pictures of the failures and sludge to support the information on the invoice?*Is the old part available for inspection?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] I have attached a document from the NTSB website regarding [redacted] Juke and its recalls It has had three (3) recalls and none of them had to do with the engine[redacted] I have attached the repair bills.*I have attached the bills for substitute transportation[redacted] I have attached my vehicle service receipts.I was told by [redacted] , that neither one of my warranties would be covered due to the prior owner and his/her lack of repair/upkeep MY WARRANTIES WERE VOID[redacted] I was also told by [redacted] Corporation Customer Service ( [redacted] -case # [redacted] )that they would not honor my warranties and repair my vehicle due to the fact that the former owner had voided the warranty They did try to find a way without the warrant to help me but eventually there were not able.I had two (2) warranties for this car that I could not use because of a prior ownerthis is unacceptable, that I have been lied to I am requesting to be made whole and be reimbursed for all of the money I have paid out of pocket because of this matter Regards, [redacted]
At no point in time did I say I wanted a 4WD vehicle That was assumed by the sales personI stated that I wanted the advertised deal and was told the truck sold "a few days ago"When the sales manager called to rectify the issue, I was still requesting a 2WD truck and that's what I was gettingThe deal he tried to give me at that point was originally $a month and I had to negotiate him down to the original advertised priceI then asked him what the most he would pay for my current vehicle was, and he gave me a price rangeMy vehicle payoff was within the range he gave meHe then "changed (his) mind" and refused to pay the amount he originally stated he would payIf he made a mistake that is not my fault and he should honor the price he originally told me he would pay for the vehicle Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] ***, price $22,and color gray didn't exist [redacted] wanted to up sell me a 26,car in silver Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] GM continue to make statementsTo date, no refund has been givenPrior, to submitting emails, text messages, and a thank you post card for my businessNot to mention, the co-signers credit went from to due to your continued credit checks after a signed contract agreement was in placeThe "mis-representation" of my paycheck comment is defamation Regards, [redacted]
When [redacted] ordered his truck, he did request to have a center console When the truck was delivered here from General Motors, it did not have the center console Mr [redacted] and Quirk [redacted] both agreed that there was no center console so the price for the truck was lowered accordingly Mr [redacted] has a choice of whether or not he wanted to pursue with the transaction or cancel it We, at Quirk [redacted] , informed Mr [redacted] that if he wants to accept this truck that we can offer him a few accessories that totaled about $to keep him satisfied Mr [redacted] had a choice to cancel it before accepting delivery and he did not pay extra for an option he did not receive Mr [redacted] called here stating that he wants camper mirros installed which will not work properly if installed on this truck
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was told to sign checklist before I was shown features of car You can't check satalite radio at checkout due to there being no subscription in vehicle so I accepted car in good faith on the word of employees that car had radio Regards, [redacted]
I would like to personally apologize for the series of unfortunate incidences that you experienced during your visit at Quirk Chevrolet We continually try to do our very best for all of our customers, but unfortunately, sometimes we do fail There is no excuse for us to have you wait here for that long and to take this long to respond to you I did another check request today for the inspection sticker refund and I will make sure it gets sent out today
- Please see link for information on the recallIt was actually classified as a voluntary service campaign, so it was in a different location: [redacted] - Based on the information you provided, there is no support of a gradual failureThe vehicle had travelled 24,miles in your possessionThe maintenance records that were provided indicated the intervals of servicing was beyond [redacted] recommendationsYour turbo did not exhibit any indication (sound , smell, or smoke), prior to failureWithout the old part to inspect or pictures, we can not isolate the cause of failure of the turbocharger and therefore will not offer any consideration for reimbursement at this timePlease attach any pictures you can collect from [redacted] and add as an attachment.- I was not able to access your case with [redacted] Customer Assistance, but [redacted] had provided me with some of the information [redacted] withholding warranty coverage on this repair was determined based on the information provided by the inspecting dealerThere was no techline case opened with engineering or inspection by a Technical SpecialistNo other information was provided to me at this time
Quirk Subaru apologizes for any inconvenience that Mr [redacted] experienced Unfortunately, the communication between Mr [redacted] and Quirk Subaru was not satisfactory to either party
I have several comments that I would like sent to the contact at Quirk Kia. First of all the vehicle had less than 40k on it when the release was signed. It also was at 9 years and 11 months. Releases are generally used by automotive shops to protect them from something that could go wrong like collapsing valves during a oil change or some other related damage related to working on an old car. This release had nothing to do with the oil leaks that were never fixed by Quirk. This release was signed at the time the oxygen sensor and running boards were removed. Little did I know at the time that Quirk never fixed any of the issues with the oil leak and actually tried to fix it without doing the proper repairs according to one other Kia Dealer and one independent repair shop. I am accepting this as closure as I have made a private agreement with Kia. I am not happy about any of this but just want it ended so I can get another car for my daughter. RevDex.com: I have reviewed the response submitted by the business and have determined that the response does issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI was told to sign checklist before I was shown features of car You can't check satalite radio at checkout due to there being no subscription in vehicle so I accepted car in good faith on the word of employees that car had radio Regards, [redacted]
Vehicle was not sold as a Certified Pre-owned, but WAS sold with an extended service contract for repairs, which is still active (see attachment 1)Extended service contract also includes roadside assistance / towing coverage / rental carVehicle is still within years / 60,miles of [redacted] Powertrain Warranty , with nothing indicating it is "NULL AND VOID"; (see attachement 2)Both mentioned engine repairs from the prior owner were actually [redacted] RecallsThese were not performed due to engine failureVehicle was sold with 29,miles, and was reported to have 54,miles when serviced at [redacted] (customer put 24,miles on vehicle)Quirk [redacted] does not have any records of scheduled maintenance since the vehicle was sold to Ms [redacted] Revdex.com case does indicate how the vehicle was diagnosed or what repairs were needed to correct the vehicle
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please note I am declining Quirk Subaru's response for the following reasons:1) Represented themselves as [redacted] participants and in fact they are not They never corrected my assumption I had called about whether they were [redacted] participants and was given [redacted] as the [redacted] agent.2) There were crosstreks (white) that I was to test drive less than hours before arriving When I arrived they were sold and I could not see them.3) [redacted] (e-mail available) said that within the hour he would send me a letter of apology for the GM behavior It never took place I asked him for the Quirk corporate address he reported he would also send that and he never did.4) I made an appointment with [redacted] to test drive the vehicle I was told to come back later , odd in itself, which I did and they still would not make a vehicle available for test driving instead telling me to come on the weekendThis is when [redacted] dismissed me as a customer (which I have been of Subaru for over years).Hence, this leads me to see my interaction with this business as mis-representation ( [redacted] ) and bait and switch (vehicles are on the lot and then they are gone the next morning) not to mention the volatile and dismissive behavior of [redacted] the GM who denied that there was anyone above him to appeal Regards, [redacted]
Mr [redacted] freely and voluntarily signed a lease contract on 12/23/2016, not 12/30/ Mr [redacted] was never informed it would take less than a week for the vehicle to get here He was told that it would take about two weeks or so, but we do not know the exact date because we do not control **’s transportation processWhen Mr [redacted] ’s vehicle arrived on 1/3/2017, he was contacted from Quirk Chevrolet that it arrivedQuirk Chevrolet also paid Mr [redacted] ’s first payment for him to keep him happy with us
Dealer is not responsible for customer’s lost key.Because the key was mail and certainly at customer’s possession
Please refer to TSB# [redacted] for further information about a timing chain recall that you may have not found on the NTSB websiteAgain, this recall does not affect the condition your vehicle experiencedThis information is provided to you as a rebuttal to your original statement "the owner had work done on the engine on two (2) separate occasions"Recommended oil change service intervals for your [redacted] Juke is every months or 3,miles (see page of your Maintenance Guide or https://owners[redacted] usa.com/nowners/navigation/manualsGuide An oil change was performed by Quirk [redacted] prior to you purchasing the vehicle on 05/22/with 29,milesThe following information was provided from your maintenance reciepts:- 11/13/w/ 36,miles (driven miles)- 03/20/w/ 42,miles (driven miles)- 08/16/w/ 48,miles (driven miles)- 02/09/w/ 53,miles (driven miles)- All oil change services were performed beyond the recommended intervals by time and milesAll oil change receipts, with the exception of one [redacted] invoice, lack the quantity of oil installed into the engineI am awaiting the records from [redacted] Customer Assistance for further information on their decision to decline this repair under warrantyI am also inquiring more information on how the vehicle failed*Please describe happened?*How fast was the vehicle traveling?*Was this gradual issue, or was the vehicle operating normally, and instantly started to smoke?*Any warning light indicators before or after the failure occurred?*Any noises or smells before or after the failure occurred?*Are there any pictures of the failures and sludge to support the information on the invoice?*Is the old part available for inspection?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] I have attached a document from the NTSB website regarding [redacted] Juke and its recalls It has had three (3) recalls and none of them had to do with the engine[redacted] I have attached the repair bills.*I have attached the bills for substitute transportation[redacted] I have attached my vehicle service receipts.I was told by [redacted] , that neither one of my warranties would be covered due to the prior owner and his/her lack of repair/upkeep MY WARRANTIES WERE VOID[redacted] I was also told by [redacted] Corporation Customer Service ( [redacted] -case # [redacted] )that they would not honor my warranties and repair my vehicle due to the fact that the former owner had voided the warranty They did try to find a way without the warrant to help me but eventually there were not able.I had two (2) warranties for this car that I could not use because of a prior ownerthis is unacceptable, that I have been lied to I am requesting to be made whole and be reimbursed for all of the money I have paid out of pocket because of this matter Regards, [redacted]
May we please have some additional information? Where did you purchase/lease your vehicle - at which Quirk Auto Dealers location? Thank you
At no point in time did I say I wanted a 4WD vehicle That was assumed by the sales personI stated that I wanted the advertised deal and was told the truck sold "a few days ago"When the sales manager called to rectify the issue, I was still requesting a 2WD truck and that's what I was gettingThe deal he tried to give me at that point was originally $a month and I had to negotiate him down to the original advertised priceI then asked him what the most he would pay for my current vehicle was, and he gave me a price rangeMy vehicle payoff was within the range he gave meHe then "changed (his) mind" and refused to pay the amount he originally stated he would payIf he made a mistake that is not my fault and he should honor the price he originally told me he would pay for the vehicle Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] ***, price $22,and color gray didn't exist [redacted] wanted to up sell me a 26,car in silver Regards, [redacted]
key was mailed the next day
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] GM continue to make statementsTo date, no refund has been givenPrior, to submitting emails, text messages, and a thank you post card for my businessNot to mention, the co-signers credit went from to due to your continued credit checks after a signed contract agreement was in placeThe "mis-representation" of my paycheck comment is defamation Regards, [redacted]
When [redacted] ordered his truck, he did request to have a center console When the truck was delivered here from General Motors, it did not have the center console Mr [redacted] and Quirk [redacted] both agreed that there was no center console so the price for the truck was lowered accordingly Mr [redacted] has a choice of whether or not he wanted to pursue with the transaction or cancel it We, at Quirk [redacted] , informed Mr [redacted] that if he wants to accept this truck that we can offer him a few accessories that totaled about $to keep him satisfied Mr [redacted] had a choice to cancel it before accepting delivery and he did not pay extra for an option he did not receive Mr [redacted] called here stating that he wants camper mirros installed which will not work properly if installed on this truck
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was told to sign checklist before I was shown features of car You can't check satalite radio at checkout due to there being no subscription in vehicle so I accepted car in good faith on the word of employees that car had radio Regards, [redacted]
I would like to personally apologize for the series of unfortunate incidences that you experienced during your visit at Quirk Chevrolet We continually try to do our very best for all of our customers, but unfortunately, sometimes we do fail There is no excuse for us to have you wait here for that long and to take this long to respond to you I did another check request today for the inspection sticker refund and I will make sure it gets sent out today
May I please request the name of the Quirk dealership?
- Please see link for information on the recallIt was actually classified as a voluntary service campaign, so it was in a different location: [redacted] - Based on the information you provided, there is no support of a gradual failureThe vehicle had travelled 24,miles in your possessionThe maintenance records that were provided indicated the intervals of servicing was beyond [redacted] recommendationsYour turbo did not exhibit any indication (sound , smell, or smoke), prior to failureWithout the old part to inspect or pictures, we can not isolate the cause of failure of the turbocharger and therefore will not offer any consideration for reimbursement at this timePlease attach any pictures you can collect from [redacted] and add as an attachment.- I was not able to access your case with [redacted] Customer Assistance, but [redacted] had provided me with some of the information [redacted] withholding warranty coverage on this repair was determined based on the information provided by the inspecting dealerThere was no techline case opened with engineering or inspection by a Technical SpecialistNo other information was provided to me at this time
Quirk Subaru apologizes for any inconvenience that Mr [redacted] experienced Unfortunately, the communication between Mr [redacted] and Quirk Subaru was not satisfactory to either party
I have several comments that I would like sent to the contact at Quirk Kia. First of all the vehicle had less than 40k on it when the release was signed. It also was at 9 years and 11 months. Releases are generally used by automotive shops to protect them from something that could go wrong like collapsing valves during a oil change or some other related damage related to working on an old car. This release had nothing to do with the oil leaks that were never fixed by Quirk. This release was signed at the time the oxygen sensor and running boards were removed. Little did I know at the time that Quirk never fixed any of the issues with the oil leak and actually tried to fix it without doing the proper repairs according to one other Kia Dealer and one independent repair shop. I am accepting this as closure as I have made a private agreement with Kia. I am not happy about any of this but just want it ended so I can get another car for my daughter. RevDex.com: I have reviewed the response submitted by the business and have determined that the response does issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI was told to sign checklist before I was shown features of car You can't check satalite radio at checkout due to there being no subscription in vehicle so I accepted car in good faith on the word of employees that car had radio Regards, [redacted]
Vehicle was not sold as a Certified Pre-owned, but WAS sold with an extended service contract for repairs, which is still active (see attachment 1)Extended service contract also includes roadside assistance / towing coverage / rental carVehicle is still within years / 60,miles of [redacted] Powertrain Warranty , with nothing indicating it is "NULL AND VOID"; (see attachement 2)Both mentioned engine repairs from the prior owner were actually [redacted] RecallsThese were not performed due to engine failureVehicle was sold with 29,miles, and was reported to have 54,miles when serviced at [redacted] (customer put 24,miles on vehicle)Quirk [redacted] does not have any records of scheduled maintenance since the vehicle was sold to Ms [redacted] Revdex.com case does indicate how the vehicle was diagnosed or what repairs were needed to correct the vehicle
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please note I am declining Quirk Subaru's response for the following reasons:1) Represented themselves as [redacted] participants and in fact they are not They never corrected my assumption I had called about whether they were [redacted] participants and was given [redacted] as the [redacted] agent.2) There were crosstreks (white) that I was to test drive less than hours before arriving When I arrived they were sold and I could not see them.3) [redacted] (e-mail available) said that within the hour he would send me a letter of apology for the GM behavior It never took place I asked him for the Quirk corporate address he reported he would also send that and he never did.4) I made an appointment with [redacted] to test drive the vehicle I was told to come back later , odd in itself, which I did and they still would not make a vehicle available for test driving instead telling me to come on the weekendThis is when [redacted] dismissed me as a customer (which I have been of Subaru for over years).Hence, this leads me to see my interaction with this business as mis-representation ( [redacted] ) and bait and switch (vehicles are on the lot and then they are gone the next morning) not to mention the volatile and dismissive behavior of [redacted] the GM who denied that there was anyone above him to appeal Regards, [redacted]
Mr [redacted] freely and voluntarily signed a lease contract on 12/23/2016, not 12/30/ Mr [redacted] was never informed it would take less than a week for the vehicle to get here He was told that it would take about two weeks or so, but we do not know the exact date because we do not control **’s transportation processWhen Mr [redacted] ’s vehicle arrived on 1/3/2017, he was contacted from Quirk Chevrolet that it arrivedQuirk Chevrolet also paid Mr [redacted] ’s first payment for him to keep him happy with us