R B R Contractors, Inc.

Per Mike J***, General Manager, Jeff Wyler Fairfield, stated that we have repaired, with receipts for work, to the best outcome for a pre owned vehicle. Also, Mr*** truck is covered by the *** Certified Pre-Owned policy, policy #*** and expires 6/22/or
100,miles whichever occurs first.We will not go any further.Sincerely,Mike J***General Manager

Mr*** is scheduled to bring his vehicle in for repairs, December 29th, at no expense to him
*** ***
Jeff Wyler Automotive Family

Regarding *** ***'s complaint.Ms*** picked her second key up Friday. I would like to convey my apologies for her having to have contacted the Revdex.com for this complaint. We sincerely appreciate her business.Sincerely,*** ***Jeff Wyler Automotive Family

[A default
letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the businessman will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms***'s vehicle is under manufacturers warranty which enables her to take to any authorized Nissan dealership in the United States. While working on Ms***'s Nissan, she was given alternate transpiration at no charge.Sincerely,*** ***
Jeff Wyler Automotive Family

The business' initial investigation of this complaint showed that the technician that worked on the sensor did not remove the tab during any repair attempt with the exception of the 2nd repair attempt in an effort to determine a remedy to the initial complaint It was during this investigation, not repair attempt or any other repair attempt, did it discover the connector was broken and it sealed the connector back to the sensor

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On the second report dated 8/18/it says “upon further inspection found tab lock broken for crank sensor”According to all of the information that I have seen and have been told the lock on the harness can be broken if you're not careful when you are attempting to remove the sensorIf this lock or harness was broken when I initially brought the car in for service then it should have been detailed in the written estimate they providedThere was nothing said about anything being brokenThere was a thorough and detailed report done on my car before any service was done and I repeat there was nothing stated as being brokenAgain I believe the item was broken due to negligence on behalf of the technician doing the work and I do not agree that putting glue on the connection is going to resolve this issueJeff Wyler Nissan should do what is right and replace what they broke
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Good afternoon,Mike J***, General Manager, Jeff Wyler Fairfield, spoke with Ms*** and apologized for the misunderstanding of rebate.She said there is nothing he can do for her at this time unfortunately. Franci K***Jeff Wyler Automotive Family

Regarding the complaint filed by *** ***
Please extend our apologies for the lack of communication between employees and along with the other issues that he has experienced
Steve Lacey, Service Director for our Fairfield location, emailed back and forth with *** ***Last week ***
***'s vehicle was picked up and brought back to the service department and the missed parts were installed
Thank you,
*** *** Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair. Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together. He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness. He then proceeded to quote us a price of dollars. Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr*** and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center. My wife said he was very friendly over the phone and really sounded as if he wanted to help us. He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car. We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it”. I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issue.If you have any questions please let me know
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
How was my payment due 6/14/If I was given the sales option of days? They had deals going at that time: no payment for daysCash backAnd a lease option. I did not qualify for the other and the sales man, Christopher B*** gave me and my daughter the no payment for days so that would make my payment not due until 7/30/18. But if that was the case, why did they tell *** Credit union, who I received my loan thru, that I didnt purchase my car until 6/1/18? So as you can see, something isnt adding up at this point and something is missing. And since they put that on my documents, then they actually lied to me about the promotion as wellSo I actually didnt receive any promotion as promisedSo yet and still, they ripped me off with that as well as scared my credit report. Do you see how I keep getting screwed over by Jeff Wyler? And the salesman just so happen to stop working there a few weeks after he sold us our cars. Wow. I also came in the middle of June and signed some paperwork with another guy. He was of maybe Aribian or Pakistanian decent. My payments jumped several times and when I came to see him, my payments went from to the 434. He even told me that my payment wasnt due until 7/30/18. So somebody is lying or running a scam.It's not like I am asking for money backI was displeased with the serviceI got new tires because Jeff Wyler is full of it and has poor customer service. Their salesman did not come thru like he should have and they hit my credit hard times for no reason. All I want is for them to correct that since it was deceptive on how they tried to get me out there. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We agreed, in writing, to a professional interior detail of this vehicleThis has not been performedThey are not honoring a written contractI have talked with a different *** dealer about this and they agree the interior was never professionally detailed.This business is in violation of a written contract
Regards,
*** ***

We replaced the customers crank sensor on 07/23/per check engine code pcrank position sensor Customer returned on 08/12/and stated check engine light had returned Technician found tab lock broken for crank sensorThis is a different sensor connector code P We
informed the customer and added RTV sealant, to the connector, and advised customer harness may be needed in the future I am of the opinion that a refund is not warranted because the original work performed corrected the initial sensor code. Sincerely,*** ***Director Fixed OperationsJeff Wyler Fairfield

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement in this letter is totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leakMy car was not running HOT at all, also the dealer stated that they offered me my money back, that is not truethe dealer also stated that they explain to me the engine was used and would require maintenance that is also false... Brett K*** TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money

[A default letter is provided here which indicates your acceptance of the business's response If
you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] ust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replacedThe “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair. Your service center provided a tow-truck to pick up or vehicleAfter several days of “observation,” one of the service desk personnel told us about the broken connector that was glued together. He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness. He then proceeded to quote us a price of dollars. Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr*** and he agreed that we should not be responsible for replacing the broken connectorHe said that he would locate a replacement part “used” part at a salvage center. My wife said he was very friendly over the phone and really sounded as if he wanted to help us. He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car. We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicleHe told her “we’ll take care of it”. I didn’t know what that mean so I wanted clarificationBut then all of a sudden he could never be reached or he was out of the officeThat sensor going out or having a faulty connection means the car can stall at any timeThis is a safety issue.If you have any questions please let me know
Regards,
*** ***