R B R Contractors, Inc.

I am no longer with the same cell phone carrier so I have no pictures at the momentI have some emails where I am complaining about the tire and a chat message with salesman to try and get in to get the tire fixed again. I also have included the original sales receipt from when I purchased the carJW stated to my loan servicer I bought the car in June and was days late August 1st which was not trueThe deal I got was no payment for days and my payment wasnt due until 7/30/i paid it on 7/29/16. This is still on my credit report and I have received several denials because of thisAll I want JW to do, is clear all their entries and to correct that payment historyI already replaced the tires on the car what else can they do at this point? Heck, they are just now responding to my third complaint against them so that shows you they dont care and they have poor customer service

Ms***, Below is information provided to us by Ms***. The purchase date clearly states that her first payment was due 6/14/2016. Thank you,Franci K***Senior CoordinatorYears of ServiceMilford ParkwayMilford, OH 45150*** *** From: Franci K*** Sent: Monday, March 12, 4:PMTo: Franci K*** ***Subject: *** Finance Info Provided by Ms***

I just had a conversation, 20 minutes, with Mrs. [redacted] in regards to her experience here two years ago and also her most recent experience she was just in one month ago trying to trade her vehicle in.  We were not able to do because of credit. At this point, she then brought up her past...

experience here. Based on my conversation with her I think she’s more upset that we were unable to sell her a different auto and she hates her current car. I also extended an opportunity for her to sign up for credit guard and she declined. Cedric G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  Fo Mr.G[redacted] called me on 3/8/18 to introduce himself as the new manager at Jeff Wyler.  This is my third complaint against Jeff Wyler so this complain was cone before he started so how dare he make that assumption!!  I have been trying for over 2 years to get my tires fixed and had to come out of my own pocket to replace something they should have fixed on 4/30/16 when I purchased the car so me being able to get a car has nothing to do with this. Yes I am upset that they hit my credit 3 times for no reason, wasted countless hours for no reason,lied and manipulated just to meet a quota and now their new manager is making false statements. Total [redacted]!!   Not to mention, I bought the car on 4/30/16. They informed [redacted] credit Union, who I got my loan thru, that I purchased the car on June 1.  When I got the car, one of the options was NO PAYMENT FOR 90 DAYS. So my car note wasnt due until 7/30/18.I paid my car note on 7/29/16. Instead, it was reported to [redacted] that my car payment was 2 months behind and this was on my credit report.  I have my sales receipt and my registration that shows the exact date of purchase.  they also changed my car payment amount. My original payment was $409.  I received a call from a salesman there a week after purchase and they stated they had to charge me a higher interest rate so my car went from $409.36 to $434.09.  So you see,I have been riding this wave for some time now.   I have all my receipts, title, and every email that corresponds with Jeff Wyler.  Mr. G[redacted] made it seem like he was willing to help me fix my problem but all in all he was there to try to discredit me and try to brush me off from this complaint.  This complaint was completed prior to him starting.  I have all the email correspondences from everyone I have spoken with at Jeff Wyler for the past almost 2 years. I am so overly done with Jeff Wyler at this point especially when Mr. G[redacted] just made this false statement.  Their service is horrible. Customer Service is horrible and their sales techniques are HORRIBLE! I will NEVER recommend anyone to this Auto Dealership and I should have taken everyone else's advice when they told me do not go here!

Mr. [redacted] contacted the dealership on June 6th.  The truck was re-cleaned and Mr. [redacted] stated that all issues had been addressed.Thank you,Frances K[redacted]Jeff Wyler Automotive Family

[redacted], Service Director, Jeff Wyler Fairfield, provided the information below.
*I have spoken with [redacted] in depth on how a vehicle is totaled. His vehicle was ready for three weeks and delayed pick up because he was out of the country. I have apologized for the amount of time his...

repair took and the lack of follow up. Communication was not as it should have been.
Mr. Newton’s primary issues are the insurance company did not total his vehicle and still believes we had something to do with that?
[redacted] was provided a Cadillac loaner vehicle for the entire length of time that his vehicle was in for repairs. This was provided to him at no charge, as his policy did not provide for alternate transportation.
Sincerely,
[redacted]
Jeff Wyler Automotive Family

Per Mike J[redacted], General Manager, Jeff Wyler Fairfield.The number on the rebate portion of the quote was jumbled.  The discount line was accurate and honored.   I spoke to [redacted] and tried to explain, and even offered her a larger discount, but explained that the rebate is controlled by Kia. She did not want to accept my explanation or move forward with business. Regards,Frances K[redacted]     Jeff Wyler Automotive Family

Regarding the complaint filed by [redacted]
The sales person that she dealt with during her purchase is no longer with Jeff Wyler.
The sales manager provided a vehicle for her to use while her vehicle is being repaired.
[redacted],
[redacted]

The statement in this letter is totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leak... My car was not running HOT at all,  also the dealer stated that they offered me my money back,  that is not true... the dealer also stated that they explain to me the engine was used and would require normal maintenance that is also false... Brett K[redacted] TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money....

A full refund check was mailed out to Ms. [redacted], July 24th..
We apologize for the lack of follow thru at the dealership level.
Sincerely,
Frances K[redacted]
Jeff Wyler Automotive Family

Ms. [redacted] originally came in on 05/13/2017 with the complaint that vehicle was leaking oil and, overheating. We completed the agreed service. Mrs. [redacted] returned with multiple issues a week later.  I felt the customer presented enough evidence that the Engine should have been...

replaced not a rebuild/reseal. We offered to credit back the customer $4,894.01 or, replace her engine and she opted for, Engine replacement.  It was explained to her the engine was used and, would require normal maintenance.   Mr. L[redacted] has agreed to make the repairs to her water pump as a good will repair.  The warranty for this repair only is 12 months, 12,000 miles.  No other adjustments or repairs will be done at no charge.   Please have Ms. [redacted] contact Steve L[redacted] at [redacted] to schedule.   Thank you, Frances K[redacted] Jeff Wyler Automotive Family

Customer was first in  on 9/27/2016 we completed alignment under factory adjustment.   Customer returned on 10/05/2016 and stated she had alignment completed at different location we found caster was left in a loose position from outside locations intervention. we completed alignment and...

covered under factory goodwill.   Customer returned on 10/19/2016 and stated alignment was out again technician test drove over night and was unable to duplicate customer concern. Sincerely,[redacted]Fixed Operations DirectorJeff Wyler Fairfield

Below is information provided by [redacted], Jeff Wyler Fairfield.  Jeff Wyler Fairfield did send two of the remaining to KMFm Kia Motor Financing,  totaling $836   KMF applied the payments to the wrong account and they should have this corrected by 06/*4/20*6 according to...

customer service. Customer service stated that the customer is aware of this.   We do owe one additional payment in the amount of $4*8.00. This payment will be sent to KMF on 06/*4/20*6. No other payments, fees, or charges are due from us.   Finally, we will contact the customer today to schedule the rocker panel and fender repair.   Sincerely,[redacted]Jeff Wyler Automotive Family

We had to order parts for the recall and had some confusion with the customer on installation we have since resolved . She was also upset because she was felt we charged to much for labor. The customer signed the repair estimate and work order and the [redacted], Service Advisor reviewed the...

estimate with her. The repairs come with a 12 month or 12,000 mile warranty and all parts used are genuine Nissan parts.
Thank you,
[redacted]
Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

A refund will not be issued. As provided in the last correspondence, the sheet with the information was provided and was signed by
Mr. [redacted].
[redacted] Jeff Wyler Automotive Family

Good afternoon,The original response to Ms. [redacted] complaint is still our reply to her last comments.She needs to contact Steve L[redacted] with any questions.  [redacted]Thank you,Franci K[redacted]Jeff Wyler Automotive Family

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]