R B R Contractors, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has not identified the root cause of the problem.  They have stated I accepted the warranty.  What they have not stated is they are using unfair and manipulative trade practices to force consumers into products they do not want.  I was NEVER given the option of purchasing this $900 option before purchasing the vehicle.  During the vehicle paperwork signing I wanted this removed and the dealership representative stated they could not remove the $900 option that I did not request.  I am still seeking a full $900 return of funds paid.  Regards,
[redacted]

Our sales manager, Jeff Wyler Fairfield, is working with Ms. [redacted] to trade her out of her vehicle.  I will post an update as soon as I am notified by him. Sincerely,[redacted]Jeff Wyler Automotive Family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ust so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replaced. The “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair.  Your service center provided a tow-truck to pick up or vehicle. After several days of “observation,” one of the service desk personnel  told us about the broken connector that was glued together.  He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness.  He then proceeded to quote us a price of 3000.00 dollars.  Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr. [redacted] and he agreed that we should not be responsible for replacing the broken connector. He said that he would locate a replacement part “used” part at a salvage center.  My wife said he was very friendly over the phone and really sounded as if he wanted to help us.  He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car.  We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicle. He told her “we’ll take care of it”.  I didn’t know what that mean so I wanted clarification. But then all of a sudden he could never be reached or he was out of the office. That sensor going out or having a faulty connection means the car can stall at any time. This is a safety issue.If you have any questions please let me know.
Regards,
[redacted]

The first alignment was completed at Jeff Wyler Cincinnati on 9/27/2016 due to the Fairfield location having a two week wait. Yes Jeff Wyler Fairfield completed another alignment 10/05/2016. However, the issue was still not fixed. The vehicle was returned  Yes on 10/18/2016 and the vehicle was not returned. The dealer had my vehicle until 11/7/2016. So there was more than an over night test drive that happened if my vehicle was out of my possession that long. I was only contacted 10/31/2016 when I came in to remove my belongings from my car before heading out of town. That week of 10/31 was when [redacted] called to ask my permission for "the technician to take my vehicle over night to pinpoint the steering issue that they could feel." If an overnight test drive was all that was done during a three week time frame I have concerns as to how effective my cars issue was handled. When I came to sale the vehicle due to not hearing anything back from the dealer in regards to my vehicle being completed I find out that my car is done. After calling multiple times for a follow up, and nobody could give me any answers as to the location or whereabouts of my vehicle. I did not hear anything back until the day I came in to make an attempt to sell my vehicle back to the dealer on 11/7. Then, I was told that the vehicle was ready. Before leaving I told them I could still feel the steering issue. I spoke with the lead technician that had been working on the vehicle. Explained the multiple alignments to him. He was not even aware of the previous information. Then the lead tech proceeds to say something might be bent or my tire pressure might be off. However, my vehicle has been with you all for almost a month and you are telling me tire pressure was not checked if I am having alignment and steering issues? He mentioned that they checked to make sure the steering was in one piece and made sure there weren't any bends. After speaking with the service tech I still proceeded to sales in hopes to sale this headache of a vehicle back. My sales person recommended that I file a claim. So I listened, and asked if they would store the vehicle. I did not want it, but since most car places do not store vehicles I had to take it.However, I decided to take matters into my own hands, because it appears Jeff Wyler service could not pinpoint the issue either. After speaking with the Nissan consumer affairs person I decided to take the vehicle to Jeff Wyler Collusion in Forest Park. They had my vehicle for less than a week, and were able to pinpoint alignment issues within my vehicle. Where Jeff Wyler Nissan Fairfield service had my vehicle for almost a month and could not tell that my wheel needed to me adjusted. Also my steer head was out, and my caster needed adjustment. However, these alignment issues Jeff Wyler Nissan Fairfield did not see a few weeks before. I have voicemail's stating that they indeed found a steering and alignment issue. Is the vehicle steering back to 100% no, but this location is working to rectify the issue. Once I return back to Ohio I will make sure that I call for a follow up to the issue if I am not able to get out of the vehicle before then. I would hate for something to go wrong in this vehicle while I am driving up and down the road. Simply due to the fact that I have been expressing the issues regarding the alignment and steering for sometime now.As stated before I am still not happy with the vehicle reliability. So I am still standing with my desire to receive a refund on this vehicle. I am not satisfied with the service or reliability of the vehicle if I will be driving back and forth to Cambridge, MA this winter. Most importantly, I am definitely not pleased with the service of Jeff Wyler at all. and they would not allow for me to. stated alignment was out again technician test drove over night and was unable to duplicate customer concern.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Ms. [redacted] purchased her vehicle December 26, 2015, used with 50,087 miles on it.  Ms. [redacted] has not returned to Jeff Wyler Fairfield since purchasing her car for any type of repairs or maintenance.Therefore, we feel that no compensation for reimbursement is owed. Frances K[redacted]Jeff Wyler...

Automotive Family

Quick follow up regarding this complaint. Our service director spoke with Mrs. [redacted] husband.  He believes the issue to be resolved and has spoken with our scheduling dept. and made modifications to the scheduling system to prevent this from reoccurring. Thank you,Franci...

K[redacted]Senior Coordinator33 Years of Service401 Milford ParkwayMilford, OH 45150

I purchased a 20*2 Kia Optima SX-T on April 5, 20*6. After test driving the vehicle we began to settle on a price. I found some less expensive vehicles of the same model in the area and asked why the price difference. I was told it was because of the clean CARFAX report that showed no damage. The sales person pulled up the VIN on CARFAX of the comparable vehicle to show there had been previous damage and also pulled the carfax for the vehicle I was interested in to show that there was no previous damage which explained the price difference. We eventually settled on a price and I went outside to wait for the paperwork to be drawn up. While outside, I noticed that the rocker panel had damage and called over the sales manager. He had another employee come over to check out the damage and they both said it could be repaired no problem. I then noticed that the front bumper had a "split" type flaw directly in front of the passenger wheel and the sales manager also said that issue would be fixed as well. I was called in to work on the finance paperwork and included was a notice that Jeff Wyler would fix the damages. The paperwork was finalized and I left. Within a few days, I was back at the dealership because of other issues that needed to be fixed (seat warmer not working, brakes squeaking, window seal, and the car pulling to the right.) The seat warmer and window seal were fixed but I was told it was "crowning of the road" causing the car to pull to the right. On August 2, I again returned to the dealer to have the alignment repaired as the car is still pulling to the right and at the beginning of July I noticed that there was part of the undercarriage falling into the passenger side front wheel well. This time, it was diagnosed as a broken control arm. After considering the totality of the situation, I feel that the vehicle was wrecked, or at least required repair, prior to the sale and the presentation of the CARFAX was, in fact, misleading. Jeff Wyler Kia was also aware of the damage and, in lieu of fixing the vehicle before sale, chose to present the vehicle as having a "clean CARFAX" and divert the loss in value to me and misrepresenting the collateral to GM Financal. In fact, Jeff Wyler Kia has yet to schedule any repairs to the damage of the rocker panel or fender even after repeated calls to the business. The vehicle, if ever repaired by the dealership, will no doubt show that it had damage and immediately lose value. The damage and consequence of repairing the same should have been disclosed by the dealership during the sales process.ADDITIONAL DESIRE RESOLUTIONRefund - I would like a refund in the amount of the difference in price that I paid for the vehicle and what the true value is after the repairs are made. If I remember correctly, the difference was around $3,000.00. In the alternative, they can buy the vehicle from me at the original sales price, including tax and title. Simply fixing the vehicle will not recover the loss in value to the vehicle after the repair is reported to CARFAX.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Please be advised that this issue is still not resolved.  I have not heard from anyone at the dealership regarding fixing the fender and rocker panel as mentioned in my original complaint….I filed a second complaint with that issue being the focus.  As of today, Kia Motor Finance still shows an outstanding balance of over *700.00, including, now, 4 months of late payment charges.  They also state they never received a second payment from Jeff Wyler.

Regarding the [redacted] complaint.Jeff Wyler Automotive Family would like to extend our sincere apologies for the total lack of follow through and lack of communication regarding their service experience. [redacted], Service Director, has issued a $400 refund to the [redacted]'s.Sincerely,[redacted]...

[redacted]Jeff Wyler Automotive Family

That is correct however, the alignment & or steering with my vehicle is still not fixed. After multiple attempts with the service department. I have 2 voicemail messages left from Jeff Wyler Fairfield collision stating that my car alignment was of alignment significantly and my wheel was cocked. I only took my vehicle to the collision department at fairfiled after Nissan claims advisor recommend I take it to another Nissan service department due to Jeff Wyler Fairfield claiming after 3 weeks of service with my vehicle they could not pinpoint an issue. This was after being told by the service department there was nothing wrong. Once again after having it checked at Jeff wyler fairfield collision and the tire adjusted it is still out of alignment once again as I type this message.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reason I have not returned to Jeff Wyler dealership is because of the awful buying experience I endured in the first place.  My car is only driven 3 miles each way for work and does not require a lot of maintenance.  Oil changes have been completed at [redacted] as they have offered great customer service and value.  It is a shame that Jeff Wyler won't rectify a mistake that they made and which in turn could have caused my family and I harm if my tires would have shredded while driving the car.Disappointed in the lack of customer service offered by this particular company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not been contacted regarding fixing the rocker panel and fender. Also I cannot say if the payment has been sent to Kia as it was going to be sent yesterday.
Regards,
[redacted]

Revdex.com:
There are statements in this letter that are totally false...when I took my car to the dealer on 5/13/2017...The only problem I was having was a oil leak... My car was not running HOT at all....Also the dealer stated that they offered me my money back,  that is not true... The dealer also stated that they explain to me the engine was used and would require normal maintenance that is also false... Brett K[redacted] TOLD me they were going to place a New Engine in my car, because they could not resolve the problem with my engine after they repaired the Head Gaskets...They never gave me a choice of returning my money.    Now that there is a used engine (and not a new engine) in my car, it is only right to     have a warranty in place that covers a new engine because I was told a new engine     was being  placed in my car....Or return my money back.....                                                             Thank You                                                                    [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In response to the claim Mr. [redacted] has filed with the Revdex.com (“Revdex.com”) against Jeff Wyler Fairfield, Inc. (“Dealership”) regarding the matter involving the [redacted]™ gift card. In order to avoid further time and expense, the Dealership is mailing a check to Mr. [redacted] in the...

amount of Seven Hundred Dollars ($700.00). Please note that this payment is being made as a goodwill gesture only, and is not an admission of any fault or liability on the part of the Dealership.  Thank you. [redacted]General ManagerJeff Wyler Fairfield, Inc.

There is no refund due. Mr. [redacted] signed the Environmental Vehicle Protection Limited Warranty Registration which identified the purchase and Terms of the Warranty for this protection.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Just so I understand your response correctly, you are saying it is standard practice at Nissan service to glue broken parts instead of replacing them?The connector connects to the part that was replaced. The “connector” has to be taken off the existing part and then attached to the new part.My vehicle stalled in our garage a few days after the first repair.  Your service center provided a tow-truck to pick up or vehicle. After several days of “observation,” one of the service desk personnel  told us about the broken connector that was glued together.  He then said if it were to come untacked we would then need to look at replacing its wire harness because you can’t replace the connector without replacing the entire harness.  He then proceeded to quote us a price of 3000.00 dollars.  Again, this piece was not broken, loose, or unattached prior to bringing my vehicle to Jeff Wyler.Furthermore, my wife spoke with the service general manager, Mr. [redacted] and he agreed that we should not be responsible for replacing the broken connector. He said that he would locate a replacement part “used” part at a salvage center.  My wife said he was very friendly over the phone and really sounded as if he wanted to help us.  He informed for her to bring the vehicle back to the service center a couple days later and to call before we dropped off the car.  We did not start receiving push back until we tried to contact the manager again to get specifics on what was actually going to be done before we just dropped off our vehicle. He told her “we’ll take care of it”.  I didn’t know what that mean so I wanted clarification. But then all of a sudden he could never be reached or he was out of the office. That sensor going out or having a faulty connection means the car can stall at any time. This is a safety issue.If you have any questions please let me know.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Business fixed everything.
Regards,
[redacted]

Tara said by phone that she would honor the quote I received via email $12,172. After going to the dealership and spending an hour, test driving and talking to Tara she came back with a counter offer of 18,000.  A total waste of my time and a lie.  The quote was not honored.  I know they are not going to honor the quote and I've spent more time on this matter than is necessary.  I was raised to believe your word is your bond.  Obviously Tara and Jeff Wyler Kia were not.  I am finished with this.  Thank you.