R L Sielaff

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I I apologize for the incorrect information. The account number is 11 51 308. T The account is in my wife's name Kristin [redacted]. Her email address is [redacted]@gmail.com. our phone number is [redacted] This complaint is in reference to RCA booking confirmation number [redacted]. Thank you for your help.

September 8, 2016
Re: [redacted]
Dear Sir/Madam:
We have conducted a further review of Mr. [redacted]’s inquiry and found that he had provided the four names of the guests to Mr. P** at the time of the resort booking; however, he was not informed of the additional fees for the 3rd and 4th guests. Consequently, Mr. [redacted] cancelled the resort reservation the following day without allowing our agency an opportunity to rectify the matter in a satisfactory manner.
Unfortunately, Mr. [redacted] is still outside of the rescission period. Although he was not informed of the additional fees, the fact still remains that he is beyond the timeframe to cancel and receive a full refund. However, due to the lack of information about the fees for the 3rd and 4th guests, in the best interest of customer satisfaction, we are offering Mr. [redacted] $200.00 in Vacation Cash to use toward other vacation options, including a resort stay should he so desire.
We are requesting that Mr. [redacted] contact our agency if he wishes to accept the offer, at which time we will add the vacation to his account. The vacation cash will have an expiry date of one (1) year from the date it is applied to the account. Mr. [redacted] may contact the following number, [redacted] ext. [redacted], between the hours of 8:30 am to 5:00 pm, Monday through Friday to have the vacation cash applied. If we do not hear from Mr. [redacted] by the end of business on September 13, 2015, then this matter will be closed and no further compensation will be offered.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

March 31, 2017
Re: Jerold W[redacted] Case #[redacted] Our ID # S[redacted]
Dear Sir/Madam:
We would like to thank you for bringing Mr. Jerold W[redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented...

our findings, and we would like to provide you with the facts concerning this matter.
Our records indicate that Mr. W[redacted] participated in our tour and presentation of the Sears Vacations Direct Access program, on February 28, 2016 and purchased a vacation package. The cost of this vacation package was $3,999.00 which was paid in full at time of purchase.
One of our supervisors[redacted] reached out to Mr. W[redacted] to apologize for any misunderstanding that may have resulted in Mr. W[redacted] negative opinion of the program. Furthermore, we have taken his feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided.
Jennifer further reviewed the program and answered his questions about the program. Jennifer advised him that in the interest of customer satisfaction, she would exchange the resort certificate for a 3 to 4 day cruise certificate as Mr. W[redacted] said he had let it expire because he had no interest in using it. Mr. W[redacted] was appreciative that we reached out to him to address and resolve his concerns.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President