R L Sielaff

August 23, 2016Re: [redacted]Dear Sir/Madam:According to our records, Mr. [redacted] booked a reservation on-line for the Sand Dunes Resort & Spa in Myrtle Beach, South Carolina for $1,398.00.  The travel dates were August 19, 2016 to August 24, 2016.  In additional,...

cancellation protection was purchased for $79.00. Mr. [redacted] contacted our agency on July 29, 2016, which was 22 days prior to check-in requesting to cancel the reservation. The member was informed the reservation couldn't be cancelled as it was in 100% penalty and the cancellation protection can only be utilized if the cancellation request occurs 30 days prior to the date of travel. The member was furnished with a confirmation of the reservation and terms and conditions via email at the time of purchase. In the best interest of customer satisfaction we made contact with our supplier and they agreed to cancel the reservation without penalty.  A refund was processed in the amount of $1,398.00 back to the credit card we have on file.  In addition, we have processed an adjustment for the $301.00 in Savings Credits that were used on the reservation back into the members account to use toward a future vacation. . We recognized the challenges that came along with resolving this matter and the unfortunate experience that was encountered by the Montero family, therefore, we have offered them an additional $200.00 in Vacation Cash for their patience as we worked to resolve their concerns. Likewise, we have made contact with Mr. Montero and presented him with the resolution and extended our offer. He was most appreciative of the favorable resolution and additional compensation.  We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, Shannon P[redacted] Resolution Specialist Office of the President

Attached is my email from: RCI Travel stating that My reservation is guaranteeing late arrival. It was paid in full for a two week period which I did not even get one night. If this is not resolved, I will report this transaction as fraud with my bank that paid RCI Travel $708.42 on August 25, 2016. My daughter in Australia is also following up with their version of the Revdex.com and post bad reviews on Social Media. Your attitude is just unfair! Regards, [redacted].[redacted]

January 5, 2016Revdex.com4428 North 12th StreetPhoenix, Arizona  85014 Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Mrs. [redacted] correspondence to our attention and for giving our organization the opportunity to research...

this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, Mrs. S[redacted] purchased a Government Vacation Rewards Select Access Membership on February 3, 2015.  The cost of the membership was $1,999.00, with a down payment of $399.00, followed by ten (10) monthly payments of $169.00. It is Mrs. [redacted] claim that she tried out the service, but found no value in the program.  This is best evidenced by Mrs. [redacted] assertion that she could book a hotel through another supplier at a Military rate for $84.00; however, through Government Vacation Rewards the same hotel was $117.00 per night.  Furthermore, Mrs. [redacted] contends that she was advised that once she paid the remaining $640.00 of the purchase price, she would receive a complimentary 4-day vacation voucher, which she indicated she has not received.  Subsequently, Mrs. [redacted] stated she does not believe she is getting the best value for the monies she paid for the membership.  As a result, she has requested to cancel and receive a full refund.  In the interest of customer satisfaction we are honoring Mrs. [redacted] request.  Effective January 5, 2016, her Government Vacation Rewards account has been cancelled and a full refund has been issued.  The refunds will be processed in eight (8) separate transactions as follows: one (1) down payment for $399.00, six (6) monthly payments of $169.00, and one (1) payment of 640.00.  Please be advised that per AAFES all charges applied to the Military Star Card more than 120 days old will have to be manually refunded to the account, we have made the necessary request to have the funds go back to the card on file.  As our agency does not process these refunds, we ask that you allow seven (7) to ten (10) business days for the funds to be credited back to the account.  We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Best Regards,Shannon P[redacted]Resolution SpecialistOffice of the President

November 28, 2016
Re: [redacted]
Dear Sir/Madam:
We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed this matter and documented our findings and...

we would like to provide you with the facts and our resolution concerning this matter.
According to our records, on November 15, 2016, Mr. [redacted] purchased a [redacted] Vacations Direct Access membership. The cost of the membership was $3,999.00, with a down payment of $799.00, and twenty- four (24) monthly payments of $152.10.
The account was cancelled effective November 21, 2016. A full refund was issued back to the credit card ending in xxxx—[redacted] exp. 5/19. The refund can take approximately seven (7) to ten (10) business days to be credited back to the customer’s account depending on his financial institution.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

January 31, 2017
Re: [redacted]
Dear Sir/Madam:
We would like to thank you for bringing Ms. [redacted]s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...

provide you with the facts and our resolution concerning this matter.
According to our records, Ms. [redacted] attempted to book a reservation on October 16, 2016 and October 17, 2016, however, she received an error message that the reservation did not go through. Consequently, the reservation that was attempted on October 17, 2016 was confirmed at the [redacted] and charged to her credit card.
We find it is in the best interest of customer satisfaction to refund Ms. [redacted] for the erroneous reservation that was confirmed on October 17, 2016. Ms. [redacted] was under the assumption that due to the error message that was received the reservation had not gone through. The refund has been issued effective January 31, 2017 for $487.97 to the credit card ending xxxx—0543 Exp. 2/19. The refund can take approximately seven (7) to ten (10) business days to be credited back to Ms. [redacted]s account depending on her financial institution.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

January 23, 2017
Re: [redacted] [redacted] [redacted] [redacted]
Dear Sir / Madam:
We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and...

documented our findings and we would like to provide you with the facts and our resolution concerning this matter.
Our records indicate that on June 10, 2015, Mr. [redacted] booked a Caribbean cruise departing on December 10, 2016 and returning on December 18, 2016. The cost of the cruise was $2,641.42 plus $339.00 for the trip insurance.
According to Mr. [redacted]’s program guidelines, he receives five (5) points for each dollar spent. Our system is set up to automatically add the points after the vacation has been completed. In researching this issue, it was determined that the automatic load was not working properly. It has now been corrected and Mr. [redacted] should not have that issue going forward.
The total of 14,902 points have been added to Mr. [redacted]’s account captioned above effective today. We sincerely apologize for the delay in adding the points and any inconvenience this may have caused Mr. [redacted]. Should Mr. [redacted] experience any future difficulty, he can reach out to the Government concierge desk at [redacted].
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President

April 8, 2016
Re: [redacted] # 11313094
Dear Sir or Madam:
We would like to thank you for bringing Ms. [redacted]s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we...

would like to provide you with the facts and our resolution concerning this matter.
Our records indicate that Ms. [redacted] purchased a vacation membership in our DirectBuy Lifestyle Collection on March 4, 2016. The cost was $2,499.00 with a down payment of $549.00 followed by four (4) monthly payments of $487.50. Total amount paid into the membership is $1,036.50.
Based on her request to no longer remain in the program, and that her request was received within the rescission period, we have cancelled her membership and issued a full refund effective April 7, 2016. The down payment amount of $549.00 along with the first payment of $487.50 have been refunded to Ms. [redacted]s Visa credit card ending in . . . XXXX 4717. Please allow seven (7) to ten (10) days for the refund to post depending on the financial institution Ms. Yost banks with.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President

Re: [redacted] # [redacted] Dear Ms. [redacted]: We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide...

you with the facts and our resolution concerning this matter. Our records indicate that Ms. [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on March 27, 2015. The cost was $2,499.00 with a down payment of $249.00 and eighteen (18) payments of $140.00 per month. Our records reflect that Ms. [redacted] contacted our agency to cancel her membership, however she was outside the rescission period. Based upon Ms. [redacted]’s request to no longer remain in the program, and in the interest of customer satisfaction, we have cancelled her membership effective May 27, 2015 and issued a full refund. The refund was issued to the credit card we have on file ending in [redacted]. Please note the refund can take approximately seven (7) to ten (10) business days to post to her account depending on the financial institution Ms. [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, Jannelle B[redacted] Resolution Specialist Office of the President

April 4, 2016
Re: [redacted] 11255390
Dear Sir / Madam:
According to our records, Mr. [redacted] purchased a USAA Registry Vacations package on June 28, 2014. The cost of the package was $2,195.00 with a $95.00 down payment and eighteen (18) monthly payments of $125.67.
It is Mr....

[redacted] claim that although he agreed to try out the program he did not sign a physical contract. He explains that he was advised he was getting dream vacation for $2,195.00. Consequently, for purchasing the package he would be able to go on a 7-day cruise and 7-day resort stay. Mr. [redacted] indicated that shortly after purchasing the package, he did not want to keep the package and wanted to cancel, however, he indicated he contacted our agency, but was unable to cancel the package.
Based upon Mr. [redacted] statements he did not want to remain in the program and in the interest of customer satisfaction, we cancelled the package effective March 28, 2016 and refunds were issued in the following amounts; one (1) payment for $95.00, eight (8) payments for 125.67, three (3) payments for $67.34, two (2) payments for $242.34, and one (1) payment for $116.67 totaling $1,903.73. The refunds will be issued back to the credit card we have on file ending in xxxx—[redacted]. Please note that the refund will be processed back to the original cardholder and can take approximately seven (7) to ten (10) business days to receive depending on the financial institution the member banks with.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
[redacted]s
Resolution Specialist
Office of the President

Re: [redacted] File No. 11083275
Dear Sir or Madam:
We would like to thank you for bringing Mr. [redacted]’ correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts.
As previously mentioned, we are unable to locate any Sears Vacation membership purchase for Mr. [redacted] or his fiancé Trisha Carle. I have reached out to Mr. [redacted] using the phone number on his complaint; however, the person answering that number indicated that they have no idea who Mr. [redacted] is.
Unless Mr. [redacted] provides us with his Sears Vacation account number, we will be unable to address his concerns.
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Deoneza G[redacted]

The business has omitted the part where I explained to the agent that I couldn't be at ease if I didn't know where my kids where at all times while on a cruise ship   Therefore,  whether it was cheaper or not I would have not booked if the cabins didn't connect even if they were side by...

side. Please take responsibility of your mistake and $100 is not acceptable.

March 4, 2016
Re[redacted]
Dear Sir / Madam:
We would like to thank you for bringing Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.
We have reviewed the additional correspondence from Mrs. [redacted] and understand from her recollection there were several conversations that ensued in purchasing the membership from Government Vacation Rewards, however, in efforts to hopefully amicably resolve Mrs. [redacted]’s concerns, we are requesting Mrs. [redacted] contact our agency at [redacted] and speak with Edgard G., who is the Supervisor that will be working with Mrs. [redacted] in resolving this matter.
It is our goal to provide our members with the “Best Customer Service”. On behalf of our agency we will continue to strive to deliver you with the best quality and service in a friendly and professional manner. Once again, we apologize for inconvenience and frustration this may have caused Mrs. [redacted].
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

[redacted] 3/9/16
Re: [redacted] Dear Sir / Madam:
Our records show, Mrs. [redacted] booked a resort stay at [redacted] from February 19, 2016 through February 26, 2016. It was booked using 75,000 points along with a payment of $212.00, which was charged by the...

resort for incidental fees. It is Mrs. [redacted]’s claim that on December 28, 2016, she made a hotel reservation with sales agent, Tiago S[redacted], at which time she explained they wanted to be in the Tampa area near the beach so her husband could have quiet rest time, as he had been very ill. Mrs. [redacted] explained she had reviewed the GVR website and found one hotel available; [redacted]. The phone call to our agency was to get info about the hotel, and more specifically, to determine if the value of the hotel was worth the 75,000 points and the $2,100.00 they had paid. Consequently, while checking into the hotel they learned that hotel was charging $90.00 per night and the location of their room was in a very noisy location. As a result they have requested a full refund of all monies paid to date for their membership and the $212.00 fees totaling $2,312.00. We have reached out to Mrs. [redacted] and resolved her concerns. We have clarified with her that the $1,999.00 she paid was for her GVR Membership, which allows her to use the membership benefits towards booking vacations, such as the [redacted]. We further explained that she used her 75,000 points that had been granted at the time of purchase toward her resort vacation. Subsequently, they paid an additional $212.00 to cover incidental resort fees levied directly by the property. In the interest of customer satisfaction, we have added 75,000 points to Mrs. [redacted]’s account and issued a refund for $212.00 back to the credit card we have on file. The refund can take approximately seven (7) to ten (10) days to be credited back to the account. Mrs. [redacted] has accepted our offer for resolution.
Best Regards,
Shannon P[redacted]

We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning...

this matter. Our records indicate that Mr. [redacted] purchased a Government Vacation Rewards membership upgrade on February 18, 2013.  The cost of the upgrade was $1,499.00 with a down payment of $149.00 followed by twelve (12) payments of $121.50 per month.  This upgrade was for two (2) years with an option to renew for ten (10) years at the annual renewal rate of $19.00.  Mr. [redacted]’s upgrade did expire on February 18, 2015. Our records indicate that on April 2, 2015, Ms. [redacted] contacted our company in order to make a reservation to stay at the [redacted] for six (6) days commencing May 9, 2015.  As previously mentioned, the upgrade, along with the accumulated points, had expired on February 18, 2015.  In the interest of customer satisfaction, Ms. [redacted] received a courtesy extension, which allowed Ms. [redacted] to complete the reservation process.  The cost of this reservation was 70,000 points plus $7.80. Our records reflect that on May 9, 2015, Ms. [redacted] contacted our company indicating that they found the [redacted] to be unacceptable.  Ms. [redacted] indicated they would book a hotel themselves for the current night, and contact us the next day to see about relocating.  Unfortunately, we were unable to find a suitable replacement, because of their particular requirements and the short notice.  We agreed to refund the 70,000 points along with the additional fee of $7.80 paid for the reservation.  The $7.80 was refunded to Ms. [redacted] on May 9, 2015, and credited to the Visa card ending in 3028.  The 70,000 points have been returned to the account along with an additional 10,000 points for their inconvenience. Based on the information provided in Ms. [redacted]’s complaint, she indicated that she made several attempts, but that Mr. [redacted] did not return her calls.  Our records indicate that on numerous occasions, Mr. [redacted] did, in-fact, call Ms. [redacted], at the number currently listed on her complaint.  Unfortunately he was unable to reach her, and had to leave messages for her return call. At this time, Ms. [redacted] has surpassed the ten (10) day rescission period to receive a refund.  Ms. [redacted] can reactivate her upgrade membership, which has expired February 18, 2015, by paying the annual renewal fee of $19.00. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely,  [redacted] Resolution Specialist Office of the President

February 18, 2016
Re: [redacted] # [redacted]
Dear Sir / Madam:
We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and...

we would like to provide you with the facts and our resolution concerning this matter.
Our records indicate that Ms. [redacted] purchased an RCI Vacation Package on April 25, 2013. The cost of the package was $1,699.00 with a down payment of $99.00, followed by twelve (12) monthly payments of $142.33. Ms. [redacted] did book her cruise to Alaska on April 30, 2014; however, the resort certificate expired and Ms. [redacted] was able to extend the booking date by paying the extension fee of $99.00 on January 13, 2016.
Our records indicate that Ms. [redacted] booked a resort stay at The [redacted] for a check in date of April 9, 2016. Unfortunately, there was a longer than normal time frame getting notification that the booking was not confirmed as the date selected was not available. All funds associated with this booking have been returned to Ms. [redacted]
Our travel department has reached out to Ms. [redacted] and re-booked her into The [redacted] to her satisfaction. As compensation for her inconvenience, and in the interest of customer satisfaction, we have also refunded her the $99.00 extension fee.
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President

Re: [redacted]
Dear Sir / Madam:
We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you...

with the facts and our resolution concerning this matter.
According to our records, Ms. [redacted] purchased a Government vacations Rewards Select Access membership on December 10, 2013. The cost of the membership was $1,499.00, with a down payment of $99.00, followed by eighteen (18) monthly payments of $89.78.
It is Ms. [redacted] claim that she purchased the membership, but has not been able to utilize the service and find travel for less. She stated she was advised she would receive her membership details in the mail, but she has not received those materials to date. She further states that upon paying off her balance she was to receive a free vacation, which she indicates she has not received. As a result, she has requested a full refund and to be placed on the Do Not Call list.
Upon review, it appears that the bonus 3-night getaway and $100.00 dining bonus was added to the account on 01/04/2016. However, in the interest of customer satisfaction we are honoring Ms. [redacted] request for a full refund, as we understand that certain aspects of the membership did not benefit her vacation needs. Effective January 13, 2016, we have cancelled the membership and issued a full refund. It may take approximately seven (7) to ten (10) business days for the refund to be processed back to the account, depending on the financial institution Ms. [redacted] banks with.
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

August 30, 2016 Re: [redacted] Case # [redacted] Our Account ID [redacted]Dear Sir or Madam:We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and...

documented our findings and we would like to provide you with the facts and our resolution concerning this matter.According to our records, on August 22, 2016 Ms. [redacted] purchased a RCI vacation package. The cost of this package was $2,599.00 with a down payment of $259.00 followed by eighteen (18) payments of $145.00 per month. Our records further indicate that Ms. [redacted] contacted our company on August 24, 2016 and requested to cancel her package due to the fact that she was unable to book the cruise of her choice without additional upgrade fees.  Her package was cancelled on August 24, 2016 and her initial down payment of $259.00 was credited to her credit card that was used for the purchase ending in XXXX - - - - [redacted].  Please allow three (3) to five (5) business days for the refund to post depending on the financial institution Ms. [redacted] banks with.Furthermore, we have taken her feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle B[redacted] Resolution Specialist Office of the President

March 23, 2017
Re: [redacted]
Dear Sir / Madam:
We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like...

to provide you with the facts and our resolution concerning this matter.
According to our records, on July 24, 2015 Mr. [redacted] booked a cruise with Princess Cruises on Ruby Princess. On November 3, 2016 the booking was cancelled and Mr. [redacted] was being refunded the government taxes at $110.00 per person.
We contacted Princess Cruises and verified $2.80 was refunded to Mr. [redacted]’s credit card and $144.80 was sent to our agency on November 14, 2016. Our Accounting also confirmed or agency would need to make up the difference of $72.40 as a result of the booking being paid to net with the cruise line. The total refund still due to Mr. [redacted] is $217.20.
As of March 22, 2017 a check (# [redacted]) was processed for $217.20 and sent via FedEx overnight delivery. The approximate delivery date is Thursday, March 23, 2017. The tracking number for this delivery is [redacted].
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

Tell us why here...Re: [redacted] Case No. [redacted]
Dear Sir/Madam:
We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we...

would like to provide you with the facts and our resolution concerning this matter.
According to our records, Ms. [redacted] contacted our company on June 12, 2015 and booked a twelve day cruise from Venice to Barcelona. During the booking process, the agent, [redacted], presented four (4) special promotions that the cruise line was offering at that time. Ms. [redacted] could select one of the following promotions: (i) $75.00 excursion credit per port with 9 ports for a total of $675.00, or an (ii) Ultimate Dining Package, or an (iii) Ultimate Beverage Package, or (iv) 250 minutes of free WIFI.
Ms. [redacted] told [redacted] she and her husband did not drink alcohol, so they would like promotion number one (i), the $75.00 per port excursion credit.
According to Ms. [redacted]’s claim, she booked five (5) shore excursions and she received the credit for four (4) of the excursions for a total of $300.00. In a review of the promotion from the cruise line, the promotion was for a maximum of four (4) ports. Unfortunately the booking agent did not inform Ms. [redacted] of that restriction. We are therefore honoring the verbal agreement by the booking agent, and have issued Ms. [redacted] an additional $75.00. This $75.00 represents the fifth port, as she has already received the credit for the first four ports. The $75.00 will be issued in the form of a check mailed to the address we currently have on file. Please allow seven (7) to ten (10) business days for receipt of the refund.
We would like to thank you for the opportunity to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Sincerely,
[redacted]
Resolution Specialist
Office of the President