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February 22, Re: [redacted] Dear Sir / Madam: It is the claim of Mrs [redacted] that upon purchasing the membership she was assured she would receive more than 50% off published ratesSubsequently, she booked her first trip at the Pueblo Bonito Emerald Bay Resort & Spa Hotel for December 27, However, on their day of departure, which was December 27, Mrs [redacted] and her family arrived at the airport and learned their flight had been cancelledShe asserts that she contacted the agent with ample time to notify the hotel of their need to change their reservationsMrs [redacted] notes she spent nearly five hours on the phone only to have to call the hotel directly to make the reservation, but not before learning the rate at the property was lower than what she could get through Direct Buy TravelMrs [redacted] confirmed that she received a one night refund for the date change at the hotel, but is requesting the second night be refunded along with the $2,she paid for her membership Based upon Mrs [redacted] ’s statements she did not wish to remain in the program and in the interest of customer satisfaction, we have cancelled the membership effective February 22, and a refund was issued for $2,The refund was issued back to the credit card we have on file ending in xxxx—Nonetheless, no additional refund was issued for the second night stayOur records reflect the property manager agreed to reimburse Mrs [redacted] for only one night as a result of the date changePer the terms and conditions no changes can be made to a reservation after hours with the exception of a name changeThe property granted the refund due to the extenuating circumstancesPlease note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mrs [redacted] banks with Best Regards, Shannon [redacted] Resolution Specialist Office of the President

Re: [redacted] # [redacted] Dear Ms***: We would like to thank you for bringing Ms [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that Ms [redacted] purchased a Westgate Cruise and Travel membership upgrade on March 20, The cost was $2,with a down payment of $249.00, followed by eighteen (18) payments of $per monthRecords reflect that on May 27, 2015, Ms [redacted] contacted our agency to book specific vacations for two separate weeksWhen booking reservations, all inventory is subject to availability with our individual suppliersUnfortunately, the particular resorts were not available during the time period specified by Ms [redacted] Due to Ms [redacted] ’s schedule, she had little flexibility over the time frameMs [redacted] determined that the resort availability and the times she was available for travel would not work for her and she requested that she be removed from the programAlthough her request for a refund was outside the rescission period, in the interest of customer satisfaction, we have issued a full refundThe refund was issued effective June 3, to the credit cards on fileThe initial down payment of $and one payment of $were issued to the credit card ending in XXXX ----The additional payment of $was issued to the credit card ending in XXXX----Please note the refunds can take approximately seven (7) to ten (10) business days to post depending on the financial institution Ms [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by allowing us to explain the additional facts involvedSincerely [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter According to our records, Mr [redacted] purchased an RCI Travel Package on December 15, The cost of the package was $1,499.00, which was paid in full at the time of purchase It is Mr [redacted] claim that he purchased the vacation package based on the fact that he could book a cruise for four peopleMr [redacted] states his sales agent, AM [redacted] assured him that if he booked an Oceanview or Balcony stateroom for his cruise, then his two children would be able to travel for free, with the exception of port chargesMr [redacted] indicated he received a call inquiring that he had not booked his cruiseHe informed the representative that he was waiting to get the Balcony upgrade, so that he could bring his childrenSubsequently, the representative informed him that he would not be able to bring his children unless he paid additional money or purchased a second packageAs a result, Mr [redacted] is requesting a full refund due to the inaccurate information he received from the sales agent at the time of purchase We have examined the sales call between Mr [redacted] and AM [redacted] and have determined there was information presented during the sales call that was inconsistent with the standard booking requirements for the cruiseAlthough our agency makes every effort to provide accurate information, we do understand that Mr [redacted] relied on the information presented to him during the call when he decided to purchase the package In the interest of customer satisfaction, we have cancelled the account effective November 5, A full refund was issued for $1,as follows; one (1) payment of $1,and one (1) payment of $were refunded back to the credit card ending in xxxx— [redacted] The refunds can take approximately seven (7) to ten (10) business days to be processed depending on the financial institution Ms [redacted] banks with We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Shannon [redacted] Resolution Specialist Office of the President

August 30, Re: [redacted] Case # [redacted] Our Account ID [redacted] Dear Sir or Madam:We would like to thank you for bringing Ms [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.According to our records, on August 22, Ms [redacted] purchased a RCI vacation packageThe cost of this package was $2,with a down payment of $followed by eighteen (18) payments of $per monthOur records further indicate that Ms [redacted] contacted our company on August 24, and requested to cancel her package due to the fact that she was unable to book the cruise of her choice without additional upgrade fees Her package was cancelled on August 24, and her initial down payment of $was credited to her credit card that was used for the purchase ending in XXXX - - - - *** Please allow three (3) to five (5) business days for the refund to post depending on the financial institution Ms [redacted] banks with.Furthermore, we have taken her feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

November 17, 2016Re: [redacted] Dear Sir/Madam:We would like to thank you for bringing Ms [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.According to our records, on October 4, Ms [redacted] booked a flight with [redacted] Airways The cost of the flight was $ As a result, of hurricane Matthew all flights departing Savannah, Georgia were cancelled Subsequently, [redacted] authorized the full refund of the ticketWe have processed a refund for $to the credit card ending xxxx— [redacted] exp10/ The refund can take approximately seven (7) to ten (10) business days to be credited back to the members account depending on their financial institutionWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, Shannon P [redacted] Resolution Specialist Office of the President

August 16, Re: [redacted] Case No [redacted] Dear Sir or Madam:We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts.Unfortunately, according to the information provided in Mr [redacted] ’s complaint, we are unable to locate any RCI vacation membership The phone number listed on the complaint rings only once and then nothing Multiple attempts have made, however all have been unsuccessfulIt is possible that the membership may be in another name, phone number or email address The name, phone number or email address listed on the complaint do not pull up any RCI vacation membership for Mr [redacted] If Mr [redacted] can provide us with his RCI membership number, or if the account is in another name, phone number or email address, this will enable us to research and resolve his claim.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

January 5, 2016Revdex.comNorth 12th StreetPhoenix, Arizona Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Mrs [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, MrsS [redacted] purchased a Government Vacation Rewards Select Access Membership on February 3, The cost of the membership was $1,999.00, with a down payment of $399.00, followed by ten (10) monthly payments of $It is Mrs [redacted] claim that she tried out the service, but found no value in the program This is best evidenced by Mrs [redacted] assertion that she could book a hotel through another supplier at a Military rate for $84.00; however, through Government Vacation Rewards the same hotel was $per night Furthermore, Mrs [redacted] contends that she was advised that once she paid the remaining $of the purchase price, she would receive a complimentary 4-day vacation voucher, which she indicated she has not received Subsequently, Mrs [redacted] stated she does not believe she is getting the best value for the monies she paid for the membership As a result, she has requested to cancel and receive a full refund In the interest of customer satisfaction we are honoring Mrs [redacted] request Effective January 5, 2016, her Government Vacation Rewards account has been cancelled and a full refund has been issued The refunds will be processed in eight (8) separate transactions as follows: one (1) down payment for $399.00, six (6) monthly payments of $169.00, and one (1) payment of Please be advised that per AAFES all charges applied to the Military Star Card more than days old will have to be manually refunded to the account, we have made the necessary request to have the funds go back to the card on file As our agency does not process these refunds, we ask that you allow seven (7) to ten (10) business days for the funds to be credited back to the account We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involvedBest Regards,Shannon P [redacted] Resolution SpecialistOffice of the President

Re: [redacted] Case # [redacted] Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter Our records indicate that Mr [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on November 18, The cost was $1,with a down payment of $and eighteen (18) monthly payments of $per month Based upon Mr [redacted] ’s request to no longer remain in the program, and in the interest of customer satisfaction, we have cancelled his membership effective December 22, and issued a full refundThe refund was issued to the visa credit card we have on file ending in XXXX --- Please note the refund can take approximately seven (7) to ten (10) business days to post to his account depending on the financial institution Mr [redacted] banks withWe certainly apologize for the delay and any inconvenience the delay caused Mr [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, [redacted] Resolution Specialist Office of the President

September 8, Re: [redacted] Dear Sir/Madam: We have conducted a further review of Mr***’s inquiry and found that he had provided the four names of the guests to MrP [redacted] at the time of the resort booking; however, he was not informed of the additional fees for the 3rd and 4th guestsConsequently, Mr [redacted] cancelled the resort reservation the following day without allowing our agency an opportunity to rectify the matter in a satisfactory manner Unfortunately, Mr [redacted] is still outside of the rescission periodAlthough he was not informed of the additional fees, the fact still remains that he is beyond the timeframe to cancel and receive a full refundHowever, due to the lack of information about the fees for the 3rd and 4th guests, in the best interest of customer satisfaction, we are offering Mr [redacted] $in Vacation Cash to use toward other vacation options, including a resort stay should he so desire We are requesting that Mr [redacted] contact our agency if he wishes to accept the offer, at which time we will add the vacation to his accountThe vacation cash will have an expiry date of one (1) year from the date it is applied to the accountMr [redacted] may contact the following number, [redacted] ext***, between the hours of 8:am to 5:pm, Monday through Friday to have the vacation cash appliedIf we do not hear from Mr [redacted] by the end of business on September 13, 2015, then this matter will be closed and no further compensation will be offered We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Shannon P [redacted] Resolution Specialist Office of the President

Re: Michelle [redacted] Case # [redacted] Our records allow us to search for the account with the members name, phone number as well as their email addressUnfortunately we can find no account for Michelle [redacted] using the information provided in her complaintNor can we find her name on any log indicating she participated in the presentation Ms [redacted] indicated that she participated with her husbandIt is possible that her account is under her husband’s name, cell number or different email addressI have reached out to Ms [redacted] using the phone number on the complaint, however have not heard back from herIf you could provide us with some additional information we would be happy to do some additional research to locate her account and resolve her concerns We would like to thank you for the opportunity to clarify the status of this matter Sincerely, [redacted] Office of the President

Hello there is no misunderstanding about any payments my wife and I made for the cruise vacation we purchased from RCIDue too hurricanes our destination was destroyed, and of the islands we were to cruise to the docks was closed indefinablyWe paid to sail to StThomas, StMaarten, and San Jaun Celebrity Cruise changed the Itinerary to different islands not asking us if we wanted to go thereWe called RCI to cancel and were told that we would be penalized by Celebrity Cruise for cancelling and told us that if we cancel we would loose our certificate with RCICelebrity Cruise refunded us $of the $that we paid them, and kept $Why did they keep $of our money? We cancelled in plenty of time for them to resale our spot and I'm sure they did What is RCI giving us of the $that we paid them? Why didn't the RCI rep tell us that we would be penalized from them for cancelling? How can just take $for nothing?

Re: [redacted] We would like to thank you for bringing Mrs [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the factsAccording to our records, Mrs [redacted] purchased an [redacted] and [redacted] Package on May 26, The cost of the package was $1,with a down payment of $and eighteen (18) monthly payments of $ It is Mrs [redacted] ’s claim that she purchased the package, but she did so with the intention of being able to speak with her husband to make an informed decision on whether they would keep the package or not Subsequently, they opted to cancel the package and contacted our agency to advise accordingly After several phone calls the cancellation was honored and they were informed a refund would be issued Mrs [redacted] indicated after two weeks had passed no refund had been received and a dispute was filed with their bank for the deposit amount Furthermore, Mrs [redacted] noted a secondary concern about dissatisfaction with a hotel stay they booked Due to the unsatisfactory conditions they received a partial refund for a one (1) night stay in the amount of $ They have requested a free night or reimbursement equivalent to one night Based upon Mrs [redacted] ’s statements she did not wish to remain in the program and in the interest of customer satisfaction, we have cancelled the package effective June 24, A refund was issued for $for one (1) monthly payment However, our agency was charged back by the member’s financial institution on June 19, for $199.00, therefore, no refund was processed for this amount by our agencyAs a courtesy, we have also refunded $for the difference for the one (1) night stay The refunds were issued back to the credit card we have on file ending in xxxx—exp04/Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mrs [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President

Dear Sir / Madam: We would like to thank you for bringing Mr [redacted] ***’s correspondence to our attentionand for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterMr [redacted] was not fraudulently coerced into an exchange with SFXWhen Mrand Mrs [redacted] purchased their timeshare, they received a free trial membership with SFX Diamond Rewards Vacations and the availability to upgrade the trial membership at any timeOur records indicate that on December 12, Mr [redacted] spoke to one of our agents, Sam, who presented the benefits of upgrading his membershipMr [redacted] was excited about the many opportunitiesavailable through the membership and purchased the upgrade at that time.As standard policy, we conduct a sales validation at the time of sale, that outlines the details ofthe membership upgradeAt the time of validation, we obtain the authorization to make thechargesMr [redacted] freely authorized the purchase, authorized the down payment of $299.00,and authorized the monthly paymentsDuring the validation that was conducted by Shari on December 12, 2016, at 3:PM, Mr [redacted] was advised that he had ten (10) days from the dateof purchase to cancel and receive a full refund.Our records indicate that on December 26, 2016, Mrs [redacted] called and spoke to one of our Customer Service agents, GeorgeShe was very upset indicating that her husband purchased the membership without her approvalGeorge made an attempt to advise Mr [redacted] of the programand benefits as well as the terms and conditions; however, she got angry, made threats andsimply hung up.The sales agent, Sam, reached out to them and spoke to Mr [redacted] on December 27, Mr[redacted] informed Sam that he was still very happy with the membership, but that his wife wasdoubtful that they would use it enough because they liked to go campingIt was determined byboth Mr [redacted] and Sam that Mrs [redacted] did not understand how the program worksSam indicated that he would send them an email providing details and information and if Mrs***had further questions, Sam would be happy to answer any of her questionsMr [redacted] thanked Sam and they determined to leave the account “as is” until he spoke to his wife again afterreviewing the emailMrs [redacted] spoke to Sam again on January 19, insisting that she be allowed to cancel the membership and receive a full refundAt this point, Sam agreed to have the membershipcancelled and issue a refundUnfortunately the cancellation paperwork was not completedcorrectly and the refund was not issued.In the interest of customer satisfaction, we have made an exception and cancelled themembership effective January 31, 2017, and issued a full refundThe refund will consist of two (2) credits, one for $and a second one for the first payment of $Total amount tobe refunded to the credit card ending in ***Please allow seven (7) to ten (10) days for therefund to post to the account, depending on the financial institution Mr [redacted] banks with.We sincerely apologize for any misunderstanding that may have resulted in Mrs***’snegative opinion of the programIt is our goal to provide our members with exceptionalcustomer serviceWe would like to thank you for the opportunity to clarify the status of this matter by providingand explaining the additional facts involved.Sincerely, Jannelle B [redacted] Resolution SpecialistOffice of the President

We would like to thank you for bringing Ms [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that Mr [redacted] purchased a Government Vacation Rewards membership upgrade on February 18, The cost of the upgrade was $1,with a down payment of $followed by twelve (12) payments of $per month This upgrade was for two (2) years with an option to renew for ten (10) years at the annual renewal rate of $ Mr [redacted] ’s upgrade did expire on February 18, Our records indicate that on April 2, 2015, Ms [redacted] contacted our company in order to make a reservation to stay at the [redacted] for six (6) days commencing May 9, As previously mentioned, the upgrade, along with the accumulated points, had expired on February 18, In the interest of customer satisfaction, Ms [redacted] received a courtesy extension, which allowed Ms [redacted] to complete the reservation process The cost of this reservation was 70,points plus $Our records reflect that on May 9, 2015, Ms [redacted] contacted our company indicating that they found the [redacted] to be unacceptable Ms [redacted] indicated they would book a hotel themselves for the current night, and contact us the next day to see about relocating Unfortunately, we were unable to find a suitable replacement, because of their particular requirements and the short notice We agreed to refund the 70,points along with the additional fee of $paid for the reservation The $was refunded to Ms [redacted] on May 9, 2015, and credited to the Visa card ending in The 70,points have been returned to the account along with an additional 10,points for their inconvenienceBased on the information provided in Ms [redacted] ’s complaint, she indicated that she made several attempts, but that Mr [redacted] did not return her calls Our records indicate that on numerous occasions, Mr [redacted] did, in-fact, call Ms [redacted] , at the number currently listed on her complaint Unfortunately he was unable to reach her, and had to leave messages for her return callAt this time, Ms [redacted] has surpassed the ten (10) day rescission period to receive a refund Ms [redacted] can reactivate her upgrade membership, which has expired February 18, 2015, by paying the annual renewal fee of $We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

I I apologize for the incorrect informationThe account number is [redacted] T The account is in my wife's name Kristin MacDonaldHer email address is [redacted] our phone number is [redacted] This complaint is in reference to RCA booking confirmation number [redacted] Thank you for your help

Re: [redacted] Case # [redacted] Dear Sir / Madam: We would like to thank you for bringing Ms [redacted] s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, Ms [redacted] purchased a Sears Vacations Select Access Membership on July 15, The cost of the membership was $1,with a down payment of $149.00, followed by eighteen (18) monthly payments of $Our records reflect that Ms [redacted] contacted our company on August 28, and made a reservation at the [redacted] club for cheon January 14, 2016, for three (3) nights Ms [redacted] p**ced the reservation on the **yaway p**n Ms [redacted] made two (2) **yaway payments, one on August 28, 2015, for $and the second one on September 28, 2015, for $ Ms [redacted] called back several weeks **ter and cancelled the Holiday Inn reservation and made another reservation for the Westgate **s [redacted] Resort and Casino for check in January 14, 2016, for four (4) nights The agent cancelled the Holiday Inn reservation and refunded the two (2) **yaway payments that Ms [redacted] paid as mentioned aboveMs [redacted] called on January 5, 2016, to confirm her reservation, and unfortunately, the agent inadvertently confirmed the reservation for the [redacted] *n **s [redacted] instead of the Westgate **s [redacted] When Ms [redacted] tried to check in at the Holiday Inn, there was no reservation for her Fortunately, the hotel accommodated her, however, charged her for the stay in the amount of $ We certainly apologize for this inconvenience, and our records indicate that a refund check in the amount of $has been issued effective Friday January 21, 2015, and mailed to the address on file, which is the same address on the comp**int Ms [redacted] was refunded the two (2) payments she made on the reservation to our company, and also refunded the amount she paid the hotel for the reservation She was ultimately able to spend the week at the hotel at no cost to her Again, we certainly apologize for this inconvenience No further compensation is warranted at this timeWe would like to thank you for providing us with the opportunity to c**rify the status of this matter by allowing us to provide and exp**in the additional facts involvedSincerely,Jannelle [redacted] Resolution Specialist Please confirm the above response was sent to the Customer,Thank you Alicia RivasLegal Office AssistantInternational Cruise & Excursions Gallery, IncNDial Blvd.Scottsdale, Arizona 85260Office: [email protected]

January 23, Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Mr [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter Our records indicate that on June 10, 2015, Mr [redacted] booked a Caribbean cruise departing on December 10, and returning on December 18, The cost of the cruise was $2,plus $for the trip insurance According to Mr***’s program guidelines, he receives five (5) points for each dollar spentOur system is set up to automatically add the points after the vacation has been completedIn researching this issue, it was determined that the automatic load was not working properlyIt has now been corrected and Mr [redacted] should not have that issue going forward The total of 14,points have been added to Mr***’s account captioned above effective todayWe sincerely apologize for the delay in adding the points and any inconvenience this may have caused Mr***Should Mr [redacted] experience any future difficulty, he can reach out to the Government concierge desk at [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Deoneza G [redacted]

January 10, Re: [redacted] Dear Sir/Madam: We would like to thank you for bringing Ms [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter We have further reviewed Ms [redacted] ’s claims and determined to satisfactorily resolve this matter, we issued a refund for $and $to the credit card ending xxxx-- [redacted] ***The refunds can take approximately seven (7) to ten (10) business to be credited back to Ms [redacted] ’s account depending on her financial institution We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Shannon P [redacted] Resolution Specialist Office of the President

Please see attached