Hello,I apologize for the inconvenience this has caused you. R+L's published rules tariff item 170 section F advises that our limitations of liability for "used, reconditioned, or refurbished" items is $.10 per pound. In attempts to bring satisfaction to the settlement of the freight claim R+L...
increased the pay out to $1 per pound which is 900% above our limitations of liability. The bill of lading that was signed by the shipper of the goods agreeing to all the terms and conditions does not declared a value for the goods. R+L's offer of $1 per pound for the claim will remain the same.Thank you.
Revdex.com:I only had two choices to respond to R&L carriers and their reply that they were waiting to hear from...
[redacted] (their customer) does not solve or offer any solutions. We believe R&L Carriers should cancel the bill they keep sending to us and instead deal with [redacted] directly. We will continue to complain about this matter until R&L Carriers stops their harrassment of us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The liability of RL carriers we agreed to during booking with Echo was $5 per lb, not $1 you paid. Additionally, no freight charges where reimbursed which is absolutely not acceptable. We need this matter escalated and the claim paid to the full extend of the liability + the full freight charges reimbursement. Otherwise this matter will be forwarded to our legal department and settled in court. We will also make sure to increase your potential customer awareness of your claim settlment procedures. According to federal law you have 120 days to pay. This claim took over 430 days. That fact alone is a great example of the main reason why your potential customers should choose an alternative carrier.I look forward for your response and proposed reasonable settlement within 3 business days.
Regards,
[redacted]
At the time of pickup the R+L driver advised the shipper that the product was not packaged properly for shipping to protect it and advised them that if they choose to continue to ship the product without the proper packaging they would be shipping it at their risk. The customer chose to continue to...
ship it with the improper packaging. I have reviewed the movement of this shipment while in R+L's possession and do not see any signs of the shipment being mishandled during transportation. The shipment was presented to the receiver in the same condition that R+L received it. R+L was not able to unpackage the shipment at time of pick up to inspect the shipment to confirm its condition. The damage claim remains denied based on my research.
I have reached out to the customer asking for the tracking number to allow me to do research on the issue. I had to leave a message, as soon as I receive a call back I will review the case.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]The tracking # for RAC which R and L gave the shipment to is [redacted]. I can send you the invoice image.[redacted]
Hello,I will be more than happy to review any possible billing mistakes made on shipments. Can the tracking numbers please be provided on the shipments stated to be incorrectly billed along with an explanation on how they were not billed correctly?Thanks,Nick M[redacted]
Hello [redacted],Per The customers e-mail below you can see he states R+L wasn’t the cause for the mistake but he is expecting us to waive the charges in good faith. Can you consider this issue resolved?Thanks,Nick M[redacted]###-###-####Extension [redacted]SEE ATTACHED PDF FOR EMAILS
Hello,R+L is not responsible for any additional fees that a customer may choose to incur for unloading assistance to receive their shipment. R+L is not charging the customer any additional fees for the straight truck or liftgate provided. R+L doesn't usually run a straight truck to this customers...
area as the appointment clerk advised but R+L made special arrangements to be able to get the shipment delivered on a straight truck and liftgate at no additional charge. Since R+L is not charging the customer any fees for the additional services provided we cannot offer any refund in charges.
Hello,I apologize for the inconvenience this has caused and will look into it. Can you please provide me with the Freight Bill / tracking number for the shipment your referring to?
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate that you recognized that your delivery drivers failed to uphold R&L shipping standards and for refunding us what we ask for. My bigger concern is that you have 8 complaints for the same issues thru the Revdex.com with this particular delivery location. I hope that your quality assurance team can do something about this. A couple bad apples can make a large company look bad. Good luck & Best Regards, Michael [redacted]
Hello,The shipment for [redacted] was delayed in transit due to it being misrouted. I spoke to [redacted] a couple times yesterday 2/9/16 to apologize for the inconvenience and to provide him with an update for the status of his shipment. The freight made it to the destination service center yesterday...
and an appointment was set with [redacted] for delivery today. The last time I spoke to [redacted] he thanked me for getting involved to resolve the issue. I believe [redacted] is now satisfied.Thanks,Nick M.
The shipment was attempted to be delivered on 6/26/17 as stated and due to the grass in the customers driveway the shipment was not able to be delivered where the shipment was requested. The driver has to use a pallet jack to move the freight and a pallet jack will only function on solid services...
such as blacktop or concrete. Grass, dirt and rocks make it extremely difficult for a pallet jack to function. R+L Carriers attempted to contact the customer several times at ###-###-#### but received a recording stating the mailbox was full and the call disconnected. FreightCenter was contacted and they have arranged for the customers shipment to be picked up from R+L Carriers dock by another carrier on July 18th, 2017 and be delivered to the customer as requested. I apologize for the inconvenience this has caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, this quote is from their website.
"R+L Carriers Guaranteed LTL Service guarantees that a shipment will be delivered by 5:00 PM on the standard delivery date scheduled or the shipment will be free".How can you have a standard delivery date scheduled if you have a floating pick up date???? According to their Acct. rep the standard delivery date scheduled was to be the following Friday. I requested to be notified if it wouldn't be picked up, as proof of the email provided. And never heard back from anyone. So my standard delivery date again was to be Friday."R+L Carriers Guaranteed LTL Service guarantees that a shipment will be delivered by 5:00 PM on the standard delivery date scheduled or the shipment will be free." This quote above copied from their website.How can they deny the standard delivery date scheduled being Friday. When it was scheduled to be picked up on Thursday.That would mean this is a floating delivery date, not a standard one. Scheduled means scheduled. Not to mention I requested notification, and was given no notice it wouldn't be delivered on the date it should have been.I wasted an hours time looking for this tariff 565 sub 3. When I finally found R & L's PDF info at www.rlcarriers.com/rl_rules.pdf I tried to open it and I got, You are not authorized to view this page You do not have permission to view this directory or page due to the access control list (ACL) that is configured for this resource on the Web server. Why is this information not listed, or posted on their site? How can I be bound to a rule they never notified me of? Have they ever heard of disclosure of information?And why again was I lied to about why this happened?? Instead of being told any kind of truth. And why hasn't anyone addressed that issue???My business suffered because of this, I was lied to, hung up on, lied to again about what I was being billed, because of their incompetence, and offered no explanation. Deflect much??? I think they should read my complaint again, and address all the issues, not just their misleading inaccurate guarantee explanation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As you can clearly see from the attached copy of [redacted] communication, the shipper should have been billed for all charges. We did not request any services from the merchant and are not responsible for their fees. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The bottom line is I did not contact the merchant to arrange for this shipment, I did not authorize nor am I responsible for any related charges and it is not my responsibility to fix billing issues on behalf of the merchant as they suggested in their prior communication. Should this harassment continue, I will file formal complaints against merchant with State and Local authorities.
Regards,
[redacted]
The guaranteed delivery service that is mentioned states it applies once the shipment has been picked up. Once the shipment is picked up then the shipment is guaranteed to deliver on the due service date based on our published transit time from the date of the actual pickup. The rules tariff 565 sub...
3 states The scheduled delivery commitment is based on the date the pickup actually occurs and not on the date that the pickup was scheduled to occur (i.e., does not cover missed pick-ups). R+L Guaranteed Delivery covers all Less-Than-Truckload (LTL) direct shipments originating from and destined to all points in the 48 contiguous states. The shipment delivered on time on the due date based on when the shipment was picked up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have spoken with the seller and he confirmed that he was never advised it was not packaged properly and would not be covered should any damages occur. This seller has completed 100's of transactions on [redacted] and has a 100% satisfaction rating. How can reviewing the shipping log provide any indication that it was not mishandled during shipping? All the log will indicate is what cities it was transported to and whom picked it up. I have video of the range prior to pickup (but after it had already been placed on a pallet) which shows it in great condition. I removed it from the shipping wrap immediately upon getting it to my home to discover the damages incurred. I called R&L within 1 hour of receiving it to report the damages.It is completely improbable to think that the seller would have damaged the range after packaging it but before the shipping company arrived for pickup. Additionally, I was the one who paid for the shipping cost. Why would the shipping company not contact me to advise that the service I was paying for and product I was to receive would not have any protection due to negligence by the seller whom is not their customer at all? The shipping company clearly damaged the product while in their possession and I will not rest until they do what is necessary to make this right. R&L should pay for the repairs to have the range returned to the condition it was in at the time they took possession.
Regards,
[redacted]
Hello,I apologize for the inconvenience this has caused you. R+L's published rules tariff item 170 section F advises that our limitations of liability for "used, reconditioned, or refurbished" items is $.10 per pound. In attempts to bring satisfaction to the settlement of the freight claim R+L...
increased the pay out to $1 per pound which is 900% above our limitations of liability. The bill of lading that was signed by the shipper of the goods agreeing to all the terms and conditions does not declared a value for the goods. R+L's offer of $1 per pound for the claim will remain the same.Thank you.
Revdex.com:I only had two choices to respond to R&L carriers and their reply that they were waiting to hear from...
[redacted] (their customer) does not solve or offer any solutions. We believe R&L Carriers should cancel the bill they keep sending to us and instead deal with [redacted] directly. We will continue to complain about this matter until R&L Carriers stops their harrassment of us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The liability of RL carriers we agreed to during booking with Echo was $5 per lb, not $1 you paid. Additionally, no freight charges where reimbursed which is absolutely not acceptable. We need this matter escalated and the claim paid to the full extend of the liability + the full freight charges reimbursement. Otherwise this matter will be forwarded to our legal department and settled in court. We will also make sure to increase your potential customer awareness of your claim settlment procedures. According to federal law you have 120 days to pay. This claim took over 430 days. That fact alone is a great example of the main reason why your potential customers should choose an alternative carrier.I look forward for your response and proposed reasonable settlement within 3 business days.
Regards,
[redacted]
At the time of pickup the R+L driver advised the shipper that the product was not packaged properly for shipping to protect it and advised them that if they choose to continue to ship the product without the proper packaging they would be shipping it at their risk. The customer chose to continue to...
ship it with the improper packaging. I have reviewed the movement of this shipment while in R+L's possession and do not see any signs of the shipment being mishandled during transportation. The shipment was presented to the receiver in the same condition that R+L received it. R+L was not able to unpackage the shipment at time of pick up to inspect the shipment to confirm its condition. The damage claim remains denied based on my research.
I have reached out to the customer asking for the tracking number to allow me to do research on the issue. I had to leave a message, as soon as I receive a call back I will review the case.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]The tracking # for RAC which R and L gave the shipment to is [redacted]. I can send you the invoice image.[redacted]
Hello,I will be more than happy to review any possible billing mistakes made on shipments. Can the tracking numbers please be provided on the shipments stated to be incorrectly billed along with an explanation on how they were not billed correctly?Thanks,Nick M[redacted]
Hello [redacted],Per The customers e-mail below you can see he states R+L wasn’t the cause for the mistake but he is expecting us to waive the charges in good faith. Can you consider this issue resolved?Thanks,Nick M[redacted]###-###-####Extension [redacted]SEE ATTACHED PDF FOR EMAILS
Hello,R+L is not responsible for any additional fees that a customer may choose to incur for unloading assistance to receive their shipment. R+L is not charging the customer any additional fees for the straight truck or liftgate provided. R+L doesn't usually run a straight truck to this customers...
area as the appointment clerk advised but R+L made special arrangements to be able to get the shipment delivered on a straight truck and liftgate at no additional charge. Since R+L is not charging the customer any fees for the additional services provided we cannot offer any refund in charges.
Hello,I apologize for the inconvenience this has caused and will look into it. Can you please provide me with the Freight Bill / tracking number for the shipment your referring to?
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate that you recognized that your delivery drivers failed to uphold R&L shipping standards and for refunding us what we ask for. My bigger concern is that you have 8 complaints for the same issues thru the Revdex.com with this particular delivery location. I hope that your quality assurance team can do something about this. A couple bad apples can make a large company look bad. Good luck & Best Regards, Michael [redacted]
Hello,The shipment for [redacted] was delayed in transit due to it being misrouted. I spoke to [redacted] a couple times yesterday 2/9/16 to apologize for the inconvenience and to provide him with an update for the status of his shipment. The freight made it to the destination service center yesterday...
and an appointment was set with [redacted] for delivery today. The last time I spoke to [redacted] he thanked me for getting involved to resolve the issue. I believe [redacted] is now satisfied.Thanks,Nick M.
Can you please provide the tracking number for the order you are talking about?
The shipment was attempted to be delivered on 6/26/17 as stated and due to the grass in the customers driveway the shipment was not able to be delivered where the shipment was requested. The driver has to use a pallet jack to move the freight and a pallet jack will only function on solid services...
such as blacktop or concrete. Grass, dirt and rocks make it extremely difficult for a pallet jack to function. R+L Carriers attempted to contact the customer several times at ###-###-#### but received a recording stating the mailbox was full and the call disconnected. FreightCenter was contacted and they have arranged for the customers shipment to be picked up from R+L Carriers dock by another carrier on July 18th, 2017 and be delivered to the customer as requested. I apologize for the inconvenience this has caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, this quote is from their website.
"R+L Carriers Guaranteed LTL Service guarantees that a shipment will be delivered by 5:00 PM on the standard delivery date scheduled or the shipment will be free".How can you have a standard delivery date scheduled if you have a floating pick up date???? According to their Acct. rep the standard delivery date scheduled was to be the following Friday. I requested to be notified if it wouldn't be picked up, as proof of the email provided. And never heard back from anyone. So my standard delivery date again was to be Friday."R+L Carriers Guaranteed LTL Service guarantees that a shipment will be delivered by 5:00 PM on the standard delivery date scheduled or the shipment will be free." This quote above copied from their website.How can they deny the standard delivery date scheduled being Friday. When it was scheduled to be picked up on Thursday.That would mean this is a floating delivery date, not a standard one. Scheduled means scheduled. Not to mention I requested notification, and was given no notice it wouldn't be delivered on the date it should have been.I wasted an hours time looking for this tariff 565 sub 3. When I finally found R & L's PDF info at www.rlcarriers.com/rl_rules.pdf I tried to open it and I got, You are not authorized to view this page You do not have permission to view this directory or page due to the access control list (ACL) that is configured for this resource on the Web server. Why is this information not listed, or posted on their site? How can I be bound to a rule they never notified me of? Have they ever heard of disclosure of information?And why again was I lied to about why this happened?? Instead of being told any kind of truth. And why hasn't anyone addressed that issue???My business suffered because of this, I was lied to, hung up on, lied to again about what I was being billed, because of their incompetence, and offered no explanation. Deflect much??? I think they should read my complaint again, and address all the issues, not just their misleading inaccurate guarantee explanation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As you can clearly see from the attached copy of [redacted] communication, the shipper should have been billed for all charges. We did not request any services from the merchant and are not responsible for their fees. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The bottom line is I did not contact the merchant to arrange for this shipment, I did not authorize nor am I responsible for any related charges and it is not my responsibility to fix billing issues on behalf of the merchant as they suggested in their prior communication. Should this harassment continue, I will file formal complaints against merchant with State and Local authorities.
Regards,
[redacted]
The guaranteed delivery service that is mentioned states it applies once the shipment has been picked up. Once the shipment is picked up then the shipment is guaranteed to deliver on the due service date based on our published transit time from the date of the actual pickup. The rules tariff 565 sub...
3 states The scheduled delivery commitment is based on the date the pickup actually occurs and not on the date that the pickup was scheduled to occur (i.e., does not cover missed pick-ups). R+L Guaranteed Delivery covers all Less-Than-Truckload (LTL) direct shipments originating from and destined to all points in the 48 contiguous states. The shipment delivered on time on the due date based on when the shipment was picked up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have spoken with the seller and he confirmed that he was never advised it was not packaged properly and would not be covered should any damages occur. This seller has completed 100's of transactions on [redacted] and has a 100% satisfaction rating. How can reviewing the shipping log provide any indication that it was not mishandled during shipping? All the log will indicate is what cities it was transported to and whom picked it up. I have video of the range prior to pickup (but after it had already been placed on a pallet) which shows it in great condition. I removed it from the shipping wrap immediately upon getting it to my home to discover the damages incurred. I called R&L within 1 hour of receiving it to report the damages.It is completely improbable to think that the seller would have damaged the range after packaging it but before the shipping company arrived for pickup. Additionally, I was the one who paid for the shipping cost. Why would the shipping company not contact me to advise that the service I was paying for and product I was to receive would not have any protection due to negligence by the seller whom is not their customer at all? The shipping company clearly damaged the product while in their possession and I will not rest until they do what is necessary to make this right. R&L should pay for the repairs to have the range returned to the condition it was in at the time they took possession.
Regards,
[redacted]