Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have spoken with the seller and he confirmed that he was never advised it was not packaged properly and would not be covered should any damages occur. This seller has completed 100's of transactions on [redacted] and has a 100% satisfaction rating. How can reviewing the shipping log provide any indication that it was not mishandled during shipping? All the log will indicate is what cities it was transported to and whom picked it up. I have video of the range prior to pickup (but after it had already been placed on a pallet) which shows it in great condition. I removed it from the shipping wrap immediately upon getting it to my home to discover the damages incurred. I called R&L within 1 hour of receiving it to report the damages.It is completely improbable to think that the seller would have damaged the range after packaging it but before the shipping company arrived for pickup. Additionally, I was the one who paid for the shipping cost. Why would the shipping company not contact me to advise that the service I was paying for and product I was to receive would not have any protection due to negligence by the seller whom is not their customer at all? The shipping company clearly damaged the product while in their possession and I will not rest until they do what is necessary to make this right. R&L should pay for the repairs to have the range returned to the condition it was in at the time they took possession.
Regards,
[redacted]
Revdex.com:
The invoice that was attached wasn't even for my shipment. I was charged over $100 for shipping. your driver was negligence in delivering my item due to whatever reason. I had to wait 3 more days after the specific delivery day
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Please contact Nick M[redacted] with R+L Carriers to provide him with the tracking number so he can look into resolving the issue. His contact number is ###-###-####.
R+L Carriers did not package the hood that could have caused that type of damage. When the shipment was presented to our driver at the time of pickup we do not have the option to open it so we can inspect the condition of the product inside the packaging. Since there were no signs of damage to the packaging R+L is not able to accept liability for the damaged product inside the packaging.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already contacted them and opened a claim. That requires me getting two estimates to remove the tree limbs and repair the tree. They can contact someone and do this themselves, it is an issue they created. I have already been inconvenienced by having to deal with the rude driver, move the limbs so our neighbors could get into their driveway, cleanup the leaves and debris, inform my neighbor of the issue and contact the company and the Revdex.com. It has already been enough of a hassle for what should have been a simple delivery. They can address removing the limbs and having a tree company trim the broken branches.
Regards,
[redacted]
I apologize for the frustration this has caused you. R+L is more than willing to review the situation. Please contact R+L's safety department at ###-###-#### and they will open a property damage claim case and review it.
After reviewing the claim it has been determined that there’s
been no mishandling during transportation in R+L’s possession. As the customer
indicated in the Revdex.com case there were no exterior signs...
of damage to the
packaging that would cause damage to the item(s) inside. Attached is a copy of
the signed delivery receipt from the consignee stating the material was
received in good condition. In the event the customer finds concealed damages
they have up to 5 days to report the issue to the carrier which is outlined in
the attached Damage Claim Instructions. At this time R+L’s stance remains the
same denying the claim.
Hello, [redacted] is not listed anywhere on the shipping paperwork that was provided to R+L at the time of shipping. Since they are not on the paperwork I'm unfortunately not able to take any instructions from them. I apologize but I cannot just change the shipping terms that was provided on the bill of lading without the proper authorizations. Maybe if [redacted] contacts the shipper they could convince the shipper to make the correction. I apologize for the frustration and headache this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have spoken with the seller and he confirmed that he was never advised it was not packaged properly and would not be covered should any damages occur. This seller has completed 100's of transactions on [redacted] and has a 100% satisfaction rating. How can reviewing the shipping log provide any indication that it was not mishandled during shipping? All the log will indicate is what cities it was transported to and whom picked it up. I have video of the range prior to pickup (but after it had already been placed on a pallet) which shows it in great condition. I removed it from the shipping wrap immediately upon getting it to my home to discover the damages incurred. I called R&L within 1 hour of receiving it to report the damages.It is completely improbable to think that the seller would have damaged the range after packaging it but before the shipping company arrived for pickup. Additionally, I was the one who paid for the shipping cost. Why would the shipping company not contact me to advise that the service I was paying for and product I was to receive would not have any protection due to negligence by the seller whom is not their customer at all? The shipping company clearly damaged the product while in their possession and I will not rest until they do what is necessary to make this right. R&L should pay for the repairs to have the range returned to the condition it was in at the time they took possession.
Regards,
[redacted]
Revdex.com:
The invoice that was attached wasn't even for my shipment. I was charged over $100 for shipping. your driver was negligence in delivering my item due to whatever reason. I had to wait 3 more days after the specific delivery day
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Please contact Nick M[redacted] with R+L Carriers to provide him with the tracking number so he can look into resolving the issue. His contact number is ###-###-####.
R+L Carriers did not package the hood that could have caused that type of damage. When the shipment was presented to our driver at the time of pickup we do not have the option to open it so we can inspect the condition of the product inside the packaging. Since there were no signs of damage to the packaging R+L is not able to accept liability for the damaged product inside the packaging.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already contacted them and opened a claim. That requires me getting two estimates to remove the tree limbs and repair the tree. They can contact someone and do this themselves, it is an issue they created. I have already been inconvenienced by having to deal with the rude driver, move the limbs so our neighbors could get into their driveway, cleanup the leaves and debris, inform my neighbor of the issue and contact the company and the Revdex.com. It has already been enough of a hassle for what should have been a simple delivery. They can address removing the limbs and having a tree company trim the broken branches.
Regards,
[redacted]
I apologize for the frustration this has caused you. R+L is more than willing to review the situation. Please contact R+L's safety department at ###-###-#### and they will open a property damage claim case and review it.
After reviewing the claim it has been determined that there’s
been no mishandling during transportation in R+L’s possession. As the customer
indicated in the Revdex.com case there were no exterior signs...
of damage to the
packaging that would cause damage to the item(s) inside. Attached is a copy of
the signed delivery receipt from the consignee stating the material was
received in good condition. In the event the customer finds concealed damages
they have up to 5 days to report the issue to the carrier which is outlined in
the attached Damage Claim Instructions. At this time R+L’s stance remains the
same denying the claim.
Hello, [redacted] is not listed anywhere on the shipping paperwork that was provided to R+L at the time of shipping. Since they are not on the paperwork I'm unfortunately not able to take any instructions from them. I apologize but I cannot just change the shipping terms that was provided on the bill of lading without the proper authorizations. Maybe if [redacted] contacts the shipper they could convince the shipper to make the correction. I apologize for the frustration and headache this has caused.