R2Games.com

This company ignores its customers complaints especially those concerning money They use translation errors as an excuse for not fulfilling offers made in their games The customer is to somehow know what they intended to say versus what was actually said in an offer

Hi [redacted] ,Compensation for the class wars problem is being sent out to all affected players, the details can be found in the following [redacted] post:***:/ [redacted] .***? [redacted] - [redacted] -***-***-***- [redacted] -**-***-***-***-***-***I apologize for the delay in sending out the compensation and informing our player base, but unfortunately we had to wait until the developers had made their final decision on the matter

There is a large scandal going on right now in the game crystal saga IIPlayers have duplicated (duped) items it really hasn't been taken care ofThere are numerous people that paid real life (RL) money to get items only to have other players dupe thousands of dollars and the dupers were allowed back with their duped equipment (equips) and other duped items were not taken care ofThey have never offered any money back to people who spent RL money on the game to gain an advantage despite the fact that any/all of the advantage they purchased with RL money was negated by the duping scandalIn at least one case I am aware of someone who has spent over $to get is far behind there super duper counter partsThey have not publicly offered the money back to anyone or offered any sort of apologyI am not one of the ones who spent a ton of money on this game but everyone on the server is negatively affected by the virtually unanswered cheating

I have recently spent money with this online game distributorI spent money in order to buy a specific character within the gameContrary to their marketing the character does not works as described and does not work in all aspects of the gameAfter multiple correspondences with them to rectify the situationTheir only response is to be patient as days and weeks pass with no resolutionit has been a unsatisfying experience to deal with them and little has been done since I made them aware of the situation

Well, the screenshot would have shown nothingThe box that was to appear for me to click on would not let me click on thatthe only way would have been to take a video

Very scammy game, diamonds are bought with money, but the prices increase each time you buy something with the diamonds Lots of bugs and lag, very little support, poorly-translated games

In your initial complaint to the Revdex.com you indicated you wanted financial compensation in the amount of $As for your account as I stated in my previous response the character in question is not attached to an account that uses either of the e-mail addresses you provided in your communications with usI have attempted to communicate with you using the e-mail address that actually is attached to the account however the e-mail bounced back and the SMTP server claimed that the e-mail address did not existDespite your inability to provide us with the correct contact info for the account, in their last communication with you from days ago my staff provided you with the account information and a new password fro the account that the character in question was attached toUsername: silverbelle Password: [redacted] there is nothing else we can do for you

First of all I have been a cash paying player for this internet gaming site Second of all I put and order in for crystal to enhance my gaming experience, the only reason I cashed was there was a POI event ( points of interest) which would of given me points as a bonus to use for my gaming experienceWhen I cashed the k crystals it didn't give me the pointsI then sent in a ticket to the support elf and was given this response below:Greetings (S32)moongoddess, Sorry to update you so lateWe have made an update for this Point of Interest eventHere’s the link on our forum: http://forum.r2games.com/showthread.php?196266-Promotion-Point-of-Interest-UPDAT...⇄ We know it’s not a perfect answerHowever, it’s the best we could fight for your lossWe apologize for the inconveineceWe hope we could assist you better next timeIf you have any other problems, please let us know We will close your tikcet: please delegate your new issue in the new ticketThank you for your constant support and happy gaming! :) -The R2Games Team Keep in mind the event was live and said we would obtain the points but when I cashed the amount of k crystals no points were given to me because of a late update This has happened on several times during the course of my game play the company lacks support teams and it lacks integrity to give the paying customer their benefits

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never asked for monetary damages in any amount from rgamesAll I wanted was access to a character that I had spent money on Regards, [redacted] ***

As you yourself admit this issue occurred back in December, you filed tickets on the 19th and 20th of that month and received responses within 24hrs in both cases, the last we had heard from you prior to yesterday was in early JanuaryYesterday was the first time you mentioned your disability, in the past you had blamed this error on your computer being old or the game being slowSuddenly yesterday you were claiming that our policy discriminated against people with disabilitiesYou made no attempt to calmly explain this fact, you immediately went on the offensive accusing our staff of discrimination and theftIf you truly do have a disability I am sorry as I am sure this must be frustrating for you, however due to your attitude as well as the length of time between communications from you I see no need to make an exception to our refund policy in this caseAll tickets regarding this case will be closed in our system after this communication

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I play R2games for quite some time now and my overall experience with them is extremely badThey really mistreat loyal players and favor those who pay hundreds per monthTheir customer service is a joke and find more help in a self-service organizationI had some in-game trouble and missed something because of a bug and after several automated and personal may they said they would figure it out and after 1,I still don't have a replyThey steal from naïve people and only lift a finger if it concerns a player who pays a lot per monthReally, the developers and their so-called customer service is so terribly they should be an example of how NOT to run a businessOn top of that they also blocked several bloggers from their own forums because they threw some hard FACTS in their face and why so many players were mad about it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If you tell me what documentation you require, I can probably provide it. I saved all the email correspondence regarding this issue.R2's second response to Revdex.com does not tell the whole storyOne of the items I purchased for this account was a VIP card which only lasts for days. After weeks of dealing with Rand getting no solution to the problem, I gave up. My VIP card was running out and I certainly wasn't going to pay for another one.They sent an email to tell me that they had closed my support ticket but now, they have sent another email saying the problem is fixed. It may or may not be. I don't want to play the character without a VIP card and I'm not paying them more money for another one.I also want no money from them nor did I ever ask for any. This complaint can be closed since I really don't see a way to resolve the issue. Rprovided bad customer service and I think that should be noted
Regards,
*** ***

*** is the game I have played onlineThey have made many changes that cause me to spend what they call ***'I have spent over $on this gameSo when I lose a little it didn't bother meNow I have lost over one hundred dollars due to their mistake and they will not work with meI have gone above and beyond to resolve itThey will not cooperate to work with meThis is a warningThey will not reimburse you for their mistake no matter whatSo far I have lost $to dateDO NOT PLAY THIS GAME!!!

Hi ***,
Clearing your cache and cookies would not have caused you to lose your accountWhat may have happened depending on the settings you picked when you cleared everything was that it removed your saved login info from your browserThis being the case all you would have to do
is log back in using your account information and your characters would be thereUnfortunately the reason for the delay is that you have not provided accurate account information for the character in questionYou have been e-mailing our support department with two different e-mail addresses, ***@***.com & ***@***.comThe first has two account two it one regular, and one that was created through ***The second one also has an R2Games account attached to it, but none of these accounts has the character in question on itSearching by the IP address you use I found two other accounts, using completely different e-mail address from the two you had been using to contact our support departmentOne of these accounts has the character you have been asking about attached to it, I will send a password reset request e-mail to that e-mail address that should allow you to login if you are the owner of the e-mail address in question.
As for the amount of the dispute you listed here I am afraid it has confused me as wellAccording to the complaint you filed you are disputing almost $3300, however when I add up the total recharges on all of the accounts I found they come to a total of $Regardless while we are happy to do what we can to help you find your account there are no grounds for compensationI can certainly understand why you are frustrated at being unable to access your account, however R2Games can't be responsible for it's players remembering their account info
Once again I am sorry for the inconvenience, and I hope that you receive the change password e-mail and are able to log back into your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear R2Games,
I have received your response through the Revdex.com today, 2/19/at 3:31PM
I have presented more than one option that will satisfy meUnfortunately, you have decided to not proceed with any of the optionsI do not understand your customer service
I still have the skill books in my inventoryPLEASE remove them and compensate me with any of the skill books: Body, Rout, DestroyYour choice.
LookI like the gameI like the playersit is the company that has no customer service that bothers me
My options to you still remain: Give me any of the skill books: Body, Rout, Destroy (and not a duplicate either) OR refund my money and take everything back from VIP
Those are my options to youI will not deviate from them
This is such a simple thingI can not understand you fighting me on thisit costs you NOTHING to comply (there is no physical product...) , and yet, it costs you money, time, and bad reputation to NOT COMPLYI do not understand you!!!
There is one more thing:
I filed this Revdex.com complaint on February 10, On February 13-14, there were major changes in the game
I am on the Android platform, and R2Games is no longer in charge of the Android platform. So I am unable to comply with sending a screenshot via original ticket
I am sending a screenshot via the Revdex.com resolution process
Please understand this does not absolve R2Games, nor does it mean they are unable to "do anything about it."
It should only take an e-mail from R2Games to Elex / 337.com to make this happen
So, if you make this happen, you will be rid of me for good, and I won't be posting star reviews of R2Games everywhere, causing other people not to spend money with R2Gameslook at it that way
Thank you
Regards,
*** ***

Hi ***,
I apologize for the delay in sending out the compensation, I am told you should have received it around hours agoI can assure you that *** applied for the compensation before she sent you a response to your ticket, unfortunately it is the developers who actually send the compensation and they are not always as speedy as we would like at getting it sent to players

*** *** *** *** Customer Support.Lost in-game gold due to chinese writing, and lack of confirmation before spendingFiled a complaint, sent in a screenshot, over a week later was told they need another screenshotweeks later received automated response telling me to be careful when clicking buttonsOf course they fixed the chinese writing, and added confirmation before spending, but I still lost my moneyTons of in-game bugs and no responses in forumsDon't waste your money( I have all emails saved to verify these facts.)

Hi ***,
I am sorry that this has upset you, but as you have yourself admitted you received exactly what the game said you should receive, which was skills booksI understand that they were not necessarily what you were hoping for or expecting, but that does not mean you didn't get
what you paid forYou didn't specifically buy skill books, you were happily spending money on a game you enjoy and once you reached a certain spending level you were able to claim a bonus which included the three skills booksI understand how frustrating it can be to not get one of the few books you have left to unlock, but the skill book you receive is designed to be random just as it is when you are synthesizing them with skill pagesAs you had the extreme bad luck to not only receive skill books that were of no use to you, but to have one of them be a double we will send you one replacement skill bookPlease respond to your original ticket with a screenshot of your characters skills and a member of the project team will choose one of the ones you have yet to unlock to send you as a replacement

I am sorry you are upset but I am afraid this is a rather one sided version of eventsAfter reviewing you ticket history I see that you are frequently abusive towards support staff and regularly use obscene language in when filing ticketsYou often don't respond when asked for more details by
support staffYou open multiple tickets about the same issue instead of responding to your original ticket on an issue, this causes confusion and wastes the time of our support agentsYou didn't just create one alternate account on the forums, you created multiple alternate accounts on the forums and would have conversations with yourself to try and stir up trouble and make it look like there were a lot of people upset about something when in reality it was just youWhen you were spoken to about this and told due to your behaviour in the forums you would only be allowed your main account and one alternate you refused to accept this an continued to cause trouble which led to your permanent ban from the forumsYou were rude and abusive to other players in world chat while playing the game which led to you being muted, after which you went out of your way to report anyone you felt violated our terms of use and demand immediate sanctions for themHowever none of this prevents you from playing the gameI have also reviewed your payment history and found that you have spent a total of just under $with us since you began playing so am unclear as to how you came up with a total of $If you treat our staff with respect they will respond in kind, there is no vendetta against you by our support team