R2Games.com

I am sorry but our decision is Final.

First of all I have been a cash paying player for this internet gaming site . Second of all I put and order in for 10000 crystal to enhance my gaming experience, the only reason I cashed was there was a POI event ( points of interest) which would of given me 70000 points as a bonus to use for my gaming experience. When I cashed the 10 k crystals it didn't give me the points. I then sent in a ticket to the support elf and was given this response below:Greetings (S32)moongoddess,

Sorry to update you so late. We have made an update for this Point of Interest event. Here’s the link on our forum: http://forum.r2games.com/showthread.php?196266-Promotion-Point-of-Interest-UPDAT...⇄ />
We know it’s not a perfect answer. However, it’s the best we could fight for your loss. We apologize for the inconveinece. We hope we could assist you better next time. If you have any other problems, please let us know.

We will close your tikcet: please delegate your new issue in the new ticket. Thank you for your constant support and happy gaming! :)

-The R2Games Team

Keep in mind the event was live and said we would obtain the points but when I cashed the amount of 10 k crystals no points were given to me because of a late update . This has happened on several times during the course of my game play the company lacks support teams and it lacks integrity to give the paying customer their benefits .

The R2Games support system has no been disabled, it is working properly and still receives a large volume of tickets on a daily basis. If you can provide screenshots of the error you are encountering I can look into it. Is the e-mail address you used to file this complaint the one you used to open...

an account with R2Games? I only ask as I cannot find any record of that e-mail address in either our ticket system, or in the backend of our website.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I never asked for monetary damages in any amount from r2 games. All I wanted was access to a character that I had spent money on.

Regards,

Hi [redacted], unfortunately you insisting there is only one option does not make it the case. As I said last time you got exactly what you paid for and were not cheated in any way, nor does R2Games owe you anything. I do admit you were unlucky, and as such agreed to partial compensation as a gesture of goodwill not because we were required too. If you are still interested in the compromise you can e-mail the screenshot I asked for to [redacted]@r2games.com and I will do my best to get you the compensation I mentioned. However I had not realized you were an Android player, you are I have no authority to promise you anything. [redacted].com now has complete authority over the Android version of the game and is completely autonomous from R2Games and as such R2Games does not have the ability to compel them to do anything. If you still do not wish to accept the compromise you will have to contact [redacted] directly and take the matter up with them.

We have sent a request to the developers asking them to send the missing diamonds, they should be send out soon. We have also explained the discrepancy in the product description for [redacted] players to them and they should be fixing it in the next game update.

R2games is one of the bigger f2p with added cashshops to spend on , its also on of the most expensive games I ever seen in over 20 years of gaming , custumor supports is narrowed down to auto replies , the prices keep going up every month , all in all this company has about 5 simular games like the one I played being Wartune .

Their incomme is CRAZY just like the prices they charge ppl for buying pixels .

I am sorry, but there is nothing else I can say at this point, we have stated our position I understand you disagree but as you weren't able/willing to provide us with what we asked there is nothing more we can do.

I have been fighting with r2games for almost 2 weeks now for being charged more than I was supposed to- and not even getting the product (gold coins) that wouldve come with the charges. I have done everything they asked- including a total of 13 different screen shots now, maybe 14. I have been ignored and given the run around- I swear one more auto response to check my account payment history and I may snap! All I want/ed was a refund of the extra money taken or the gold coins that wouldve been purchased with it. I have a feeling I will stop playing any r2games games if this is not fixed very soon! Also- I have had multiple people handling my case instead of just 1 person which makes it even more difficult- because they dont read the previous emails!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 There was never any request from me for financial compensation. R2 kept asking for the same information, over and over, again and was still unable to resolve the problem. 

I only have 2 email addresses and have used those only for 10+ years.  They insisted that neither of those email addresses were correct. 

All I wanted from them was access to a character that I had paid to play. 

Regards,

I am sorry you are upset but I am afraid this is a rather one sided version of events. After reviewing you ticket history I see that you are frequently abusive towards support staff and regularly use obscene language in when filing tickets. You often don't respond when asked for more details by...

support staff. You open multiple tickets about the same issue instead of responding to your original ticket on an issue, this causes confusion and wastes the time of our support agents. You didn't just create one alternate account on the forums, you created multiple alternate accounts on the forums and would have conversations with yourself to try and stir up trouble and make it look like there were a lot of people upset about something when in reality it was just you. When you were spoken to about this and told due to your behaviour in the forums you would only be allowed your main account and one alternate you refused to accept this an continued to cause trouble which led to your permanent ban from the forums. You were rude and abusive to other players in world chat while playing the game which led to you being muted, after which you went out of your way to report anyone you felt violated our terms of use and demand immediate sanctions for them. However none of this prevents you from playing the game. I have also reviewed your payment history and found that you have spent a total of just under $160.00 with us since you began playing so am unclear as to how you came up with a total of $2000. If you treat our staff with respect they will respond in kind, there is no vendetta against you by our support team.

There is a large scandal going on right now in the game crystal saga II. Players have duplicated (duped) items it really hasn't been taken care of. There are numerous people that paid real life (RL) money to get items only to have other players dupe thousands of dollars and the dupers were allowed back with their duped equipment (equips) and other duped items were not taken care of. They have never offered any money back to people who spent RL money on the game to gain an advantage despite the fact that any/all of the advantage they purchased with RL money was negated by the duping scandal. In at least one case I am aware of someone who has spent over $100 to get is far behind there super duper counter parts. They have not publicly offered the money back to anyone or offered any sort of apology. I am not one of the ones who spent a ton of money on this game but everyone on the server is negatively affected by the virtually unanswered cheating.

Very scammy game, diamonds are bought with money, but the prices increase each time you buy something with the diamonds.

Lots of bugs and lag, very little support, poorly-translated games.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear R2Games,

     I have received your response through the Revdex.com today, 2/19/2014 at 3:31PM.

     I have presented more than one option that will satisfy me. Unfortunately, you have decided to not proceed with any of the options. I do not understand your customer service.

    

     I still have the skill books in my inventory. PLEASE remove them and compensate me with any of the 2 skill books: Body, Rout, Destroy. Your choice. 

     Look... I like the game... I like the players... it is the company that has no customer service that bothers me.

     My options to you still remain: Give me any 2 of the skill books: Body, Rout, Destroy (and not a duplicate either) OR refund my money and take everything back from VIP 6.

Those are my options to you. I will not deviate from them.

This is such a simple thing. I can not understand you fighting me on this... it costs you NOTHING to comply (there is no physical product...) , and yet, it costs you money, time, and bad reputation to NOT COMPLY. I do not understand you!!!

There is one more thing:

I filed this Revdex.com complaint on February 10, 2014. On February 13-14, there were major changes in the game.

I am on the Android platform, and R2Games is no longer in charge of the Android platform. So I am unable to comply with sending a screenshot via original ticket.

I am sending a screenshot via the Revdex.com resolution process.

Please understand this does not absolve R2Games, nor does it mean they are unable to "do anything about it."

It should only take an e-mail from R2Games to Elex / 337.com to make this happen.

So, if you make this happen, you will be rid of me for good, and I won't be posting 1 star reviews of R2Games everywhere, causing other people not to spend money with R2Games... look at it that way...

Thank you

Regards,

In your initial complaint to the Revdex.com you indicated you wanted financial compensation in the amount of $3297. As for your account as I stated in my previous response the character in question is not attached to an account that uses either of the e-mail addresses you provided in your communications with us. I have attempted to communicate with you using the e-mail address that actually is attached to the account however the e-mail bounced back and the SMTP server claimed that the e-mail address did not exist. Despite your inability to provide us with the correct contact info for the account, in their last communication with you from 12 days ago my staff provided you with the account information and a new password fro the account that the character in question was attached to. Username: silverbelle

Password: [redacted] there is nothing else we can do for you.

As I have already stated in my last reply, despite your inability to provide us with the e-mail address associated with the account we gave you your account information on the 19th of February there is nothing stopping you from logging in and using your character. I have tested it personally and it work perfectly, I don't know what else you want us to do.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My irritation is due to the lack of support in this matter. One of the responses stated the system requests verification multiple times, key word... plural, and multiple times. However, in reality, it only asked once. Furthermore, I have realized in other matters, it will request a confirmation by asking the person to type in "yes" instead of just clicking enter or a button. Your company is obviously more interested in making excuses rather than solving and customer service related issues. Otherwise, why doesn't it request for the customer to type in "yes" to verify spending balens, when it will request it for selling rare equipment?

I have been busy and didn't know how to respond to the response I received in December, especially with it being full of BS. You lost a cus[redacted]er. I will never purchase anymore balens, and do not plan on playing the game for much longer, due to these glitches and lack of cus[redacted]er service. 
I forgot to mention in the Revdex.com response that the reason why I said it was discrimination is because due to my disability, I cannot afford a new computer, especially in December. The one I have is old and lags a lot. Furthermore, I am unable to control my fingers and hands effectively; they are very shaky and uncoordinated. The fact the response stated it was my fault, when I specified it was due to lag, is poor customer service. 

Additionally, I had misplaced the ticket number and only found it recently. I had been too busy to look for it, but I stumbled upon it a little over a week ago.

Regards,

[redacted]  

My irritation is due to the lack of support in this matter. One of the responses stated the system requests verification multiple times, key word... plural, and multiple times. However, in reality, it only asked once. Furthermore, I have realized in other matters, it will request a confirmation by asking the person to type in "yes" instead of just clicking enter or a button. Your company is obviously more interested in making excuses rather than solving and cus[redacted]er service related issues. Otherwise, why doesn't it request for the cus[redacted]er to type in "yes" to verify spending balens, when it will request it for selling rare equipment?

I have been busy and didn't know how to respond to the response I received in December, especially with it being full of BS. You lost a cus[redacted]er. I will never purchase anymore balens, and do not plan on playing the game for much longer, due to these glitches and lack of cus[redacted]er service. 
I forgot to mention in the Revdex.com response that the reason why I said it was discrimination is because due to my disability, I cannot afford a new computer, especially in December. The one I have is old and lags a lot. Furthermore, I am unable to control my fingers and hands effectively; they are very shaky and uncoordinated. The fact the response stated it was my fault, when I specified it was due to lag, is poor cus[redacted]er service. 

Additionally, I had misplaced the ticket number and only found it recently. I had been too busy to look for it, but I stumbled upon it a little over a week ago. 

My irritation is due to the lack of support in this matter. One of the responses stated the system requests verification multiple times, key word... plural, and multiple times. However, in reality, it only asked once. Furthermore, I have realized in other matters, it will request a confirmation by asking the person to type in "yes" instead of just clicking enter or a button. Your company is obviously more interested in making excuses rather than solving and cus[redacted]er service related issues. Otherwise, why doesn't it request for the cus[redacted]er to type in "yes" to verify spending balens, when it will request it for selling rare equipment?

I have been busy and didn't know how to respond to the response I received in December, especially with it being full of BS. You lost a cus[redacted]er. I will never purchase anymore balens, and do not plan on playing the game for much longer, due to these glitches and lack of cus[redacted]er service. 
I forgot to mention in the Revdex.com response that the reason why I said it was discrimination is because due to my disability, I cannot afford a new computer, especially in December. The one I have is old and lags a lot. Furthermore, I am unable to control my fingers and hands effectively; they are very shaky and uncoordinated. The fact the response stated it was my fault, when I specified it was due to lag, is poor cus[redacted]er service. 

Additionally, I had misplaced the ticket number and only found it recently. I had been too busy to look for it, but I stumbled upon it a little over a week ago.

As you yourself admit this issue occurred back in December, you filed tickets on the 19th and 20th of that month and received responses within 24hrs in both cases, the last we had heard from you prior to yesterday was in early January. Yesterday was the first time you mentioned your disability, in...

the past you had blamed this error on your computer being old or the game being slow. Suddenly yesterday you were claiming that our policy discriminated against people with disabilities. You made no attempt to calmly explain this fact, you immediately went on the offensive accusing our staff of discrimination and theft. If you truly do have a disability I am sorry as I am sure this must be frustrating for you, however due to your attitude as well as the length of time between communications from you I see no need to make an exception to our refund policy in this case. All tickets regarding this case will be closed in our system after this communication.

Hi [redacted],

I apologize for the delay in sending out the compensation, I am told you should have received it around 17 hours ago. I can assure you that [redacted] applied for the compensation before she sent you a response to your ticket, unfortunately it is the developers who actually send the compensation and they are not always as speedy as we would like at getting it sent to players.