R2Games.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was never any request from me for financial compensationRkept asking for the same information, over and over, again and was still unable to resolve the problem.
I only have email addresses and have used those only for 10+ years. They insisted that neither of those email addresses were correct.
All I wanted from them was access to a character that I had paid to play.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Well, it's kind of hard to take a screen shot or a video of something I noticed AFTER the event has finishedWhat you don't understand is that there is nothing to take a screen shot or video ofLOTS of people got ripped off during the event because they couldn't provide proof either (and they even complained in the forums about it)The reason why I can't provide proof is because the trying to receive the reward from the event was not availableThus, I cannot take a screen shot of something that wasn't available
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They are making accusations and are missing the main point

Hi ***, unfortunately you insisting there is only one option does not make it the caseAs I said last time you got exactly what you paid for and were not cheated in any way, nor does R2Games owe you anythingI do admit you were unlucky, and as such agreed to partial compensation as a gesture of goodwill not because we were required tooIf you are still interested in the compromise you can e-mail the screenshot I asked for to ***@r2games.com and I will do my best to get you the compensation I mentionedHowever I had not realized you were an Android player, you are I have no authority to promise you anything***.com now has complete authority over the Android version of the game and is completely autonomous from R2Games and as such R2Games does not have the ability to compel them to do anythingIf you still do not wish to accept the compromise you will have to contact *** directly and take the matter up with them

Hi [redacted],
A video would have been even better than a screenshot, but a screenshot would still have helped. I am sorry you can't understand why we ask players to send us screenshots, but whether you agree with us or not it would have been fairly simple for you to go along with our request.

Very scammy game, diamonds are bought with money, but the prices increase each time you buy something with the diamonds.

Lots of bugs and lag, very little support, poorly-translated games.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I am all for this resolution, it has not come to pass yet.  See below for a copy and paste from their support person, sent several days ago.  Keep in mind the time zone difference.  The date stamp on my end is actually 6/24/2014 at 10:23 pm.  Email follows:
JUN 25, 2014  | 11:23AM CST
R2 [redacted] replied:
Hello [redacted],
We just receive the final decision from our developers that we would definitely send you 600 diamonds. Please allow at least 5 days to see the reflect on your account. If after that time you have not received the diamonds please report back to us here. We deeply sorry for the inconvenience and appreciate for your patience. Thank you for your support and understanding. If you have any other concern please feel free to contact us.
Regards,
[redacted]
[redacted] -The R2Games Team
Billing Specialist
[redacted]
I have emailed back yesterday night as I did not get them yet.  So far it has been six days and I have not received the diamonds.  I also have been in contact with someone at [redacted] who also mentioned that I would get these diamonds, but to let her know if I did not.  When I asked R2 games by email where the diamonds are, as [redacted] requested above, so far they have not replied or given the diamonds.  While their resolution is great, it is so far only in text.  Once they carry out the action I will gladly accept and close this out.  Until then I still do not trust them to come true with their promise as they continue to disappoint.  I understand I need to be patient, but when they give me time frames and do not come through, and do not reply, that is hard to do.  I have kept the email records from both R2 Games and [redacted] if you would like me to submit them.
Regards,
[redacted]

Hi [redacted],I am sorry you are upset, but unfortunately we do need proof of a problem before we can give out items in the game and asking for a screenshot is often the most efficient way for a customer to prove to us that there is a problem. Asking for a screenshot isn't a matter of that staff...

being lazy, it is about trying to help every customer as quickly as possible. R2Games literally has millions of players and the support requests we get from them range from the extremely simple to the extremely complicated and as much as I wish we could treat each customer like they were our only customer it just isn't practical. What a screenshot would have shown us is that you were unable to collect the rewards you were owed. Assuming there was an error all that the game records would show us is that you did not receive the items you say you were owed, which is not the same thing.

Hi [redacted],Compensation for the class wars problem is being sent out to all affected players, the details can be found in the following [redacted] post:[redacted]://[redacted].[redacted].[redacted]/[redacted].[redacted]?[redact...⇄ apologize for...

the delay in sending out the compensation and informing our player base, but unfortunately we had to wait until the developers had made their final decision on the matter.

In your initial complaint to the Revdex.com you indicated you wanted financial compensation in the amount of $3297. As for your account as I stated in my previous response the character in question is not attached to an account that uses either of the e-mail addresses you provided in your communications with us. I have attempted to communicate with you using the e-mail address that actually is attached to the account however the e-mail bounced back and the SMTP server claimed that the e-mail address did not exist. Despite your inability to provide us with the correct contact info for the account, in their last communication with you from 12 days ago my staff provided you with the account information and a new password fro the account that the character in question was attached to. Username: silverbelle
Password: [redacted] there is nothing else we can do for you.

As you yourself admit this issue occurred back in December, you filed tickets on the 19th and 20th of that month and received responses within 24hrs in both cases, the last we had heard from you prior to yesterday was in early January. Yesterday was the first time you mentioned your disability, in...

the past you had blamed this error on your computer being old or the game being slow. Suddenly yesterday you were claiming that our policy discriminated against people with disabilities. You made no attempt to calmly explain this fact, you immediately went on the offensive accusing our staff of discrimination and theft. If you truly do have a disability I am sorry as I am sure this must be frustrating for you, however due to your attitude as well as the length of time between communications from you I see no need to make an exception to our refund policy in this case. All tickets regarding this case will be closed in our system after this communication.

We have sent a request to the developers asking them to send the missing diamonds, they should be send out soon. We have also explained the discrepancy in the product description for [redacted] players to them and they should be fixing it in the next game update.

This company ignores its customers complaints especially those concerning money. They use translation errors as an excuse for not fulfilling offers made in their games. The customer is to somehow know what they intended to say versus what was actually said in an offer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I never asked for monetary damages in any amount from r2 games. All I wanted was access to a character that I had spent money on.
Regards,
[redacted]

First of all I have been a cash paying player for this internet gaming site . Second of all I put and order in for 10000 crystal to enhance my gaming experience, the only reason I cashed was there was a POI event ( points of interest) which would of given me 70000 points as a bonus to use for my gaming experience. When I cashed the 10 k crystals it didn't give me the points. I then sent in a ticket to the support elf and was given this response below:Greetings (S32)moongoddess,

Sorry to update you so late. We have made an update for this Point of Interest event. Here’s the link on our forum: http://forum.r2games.com/showthread.php?196266-Promotion-Point-of-Interest-UPDAT...⇄ />
We know it’s not a perfect answer. However, it’s the best we could fight for your loss. We apologize for the inconveinece. We hope we could assist you better next time. If you have any other problems, please let us know.

We will close your tikcet: please delegate your new issue in the new ticket. Thank you for your constant support and happy gaming! :)

-The R2Games Team
Keep in mind the event was live and said we would obtain the points but when I cashed the amount of 10 k crystals no points were given to me because of a late update . This has happened on several times during the course of my game play the company lacks support teams and it lacks integrity to give the paying customer their benefits .

This company condones threatening and cyber-bullying of their customers should they ever need to contact you. There dismal behavior is something they think they are allowed to get away with. Be very careful dealing with these criminals, as the above actions are against the law.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My irritation is due to the lack of support in this matter. One of the responses stated the system requests verification multiple times, key word... plural, and multiple times. However, in reality, it only asked once. Furthermore, I have realized in other matters, it will request a confirmation by asking the person to type in "yes" instead of just clicking enter or a button. Your company is obviously more interested in making excuses rather than solving and customer service related issues. Otherwise, why doesn't it request for the customer to type in "yes" to verify spending balens, when it will request it for selling rare equipment?
I have been busy and didn't know how to respond to the response I received in December, especially with it being full of BS. You lost a cus[redacted]er. I will never purchase anymore balens, and do not plan on playing the game for much longer, due to these glitches and lack of cus[redacted]er service. 
I forgot to mention in the Revdex.com response that the reason why I said it was discrimination is because due to my disability, I cannot afford a new computer, especially in December. The one I have is old and lags a lot. Furthermore, I am unable to control my fingers and hands effectively; they are very shaky and uncoordinated. The fact the response stated it was my fault, when I specified it was due to lag, is poor customer service. 
Additionally, I had misplaced the ticket number and only found it recently. I had been too busy to look for it, but I stumbled upon it a little over a week ago.
Regards,
[redacted]  
My irritation is due to the lack of support in this matter. One of the responses stated the system requests verification multiple times, key word... plural, and multiple times. However, in reality, it only asked once. Furthermore, I have realized in other matters, it will request a confirmation by asking the person to type in "yes" instead of just clicking enter or a button. Your company is obviously more interested in making excuses rather than solving and cus[redacted]er service related issues. Otherwise, why doesn't it request for the cus[redacted]er to type in "yes" to verify spending balens, when it will request it for selling rare equipment?
I have been busy and didn't know how to respond to the response I received in December, especially with it being full of BS. You lost a cus[redacted]er. I will never purchase anymore balens, and do not plan on playing the game for much longer, due to these glitches and lack of cus[redacted]er service. 
I forgot to mention in the Revdex.com response that the reason why I said it was discrimination is because due to my disability, I cannot afford a new computer, especially in December. The one I have is old and lags a lot. Furthermore, I am unable to control my fingers and hands effectively; they are very shaky and uncoordinated. The fact the response stated it was my fault, when I specified it was due to lag, is poor cus[redacted]er service. 
Additionally, I had misplaced the ticket number and only found it recently. I had been too busy to look for it, but I stumbled upon it a little over a week ago. 
My irritation is due to the lack of support in this matter. One of the responses stated the system requests verification multiple times, key word... plural, and multiple times. However, in reality, it only asked once. Furthermore, I have realized in other matters, it will request a confirmation by asking the person to type in "yes" instead of just clicking enter or a button. Your company is obviously more interested in making excuses rather than solving and cus[redacted]er service related issues. Otherwise, why doesn't it request for the cus[redacted]er to type in "yes" to verify spending balens, when it will request it for selling rare equipment?
I have been busy and didn't know how to respond to the response I received in December, especially with it being full of BS. You lost a cus[redacted]er. I will never purchase anymore balens, and do not plan on playing the game for much longer, due to these glitches and lack of cus[redacted]er service. 
I forgot to mention in the Revdex.com response that the reason why I said it was discrimination is because due to my disability, I cannot afford a new computer, especially in December. The one I have is old and lags a lot. Furthermore, I am unable to control my fingers and hands effectively; they are very shaky and uncoordinated. The fact the response stated it was my fault, when I specified it was due to lag, is poor cus[redacted]er service. 
Additionally, I had misplaced the ticket number and only found it recently. I had been too busy to look for it, but I stumbled upon it a little over a week ago.

R2Games does not comply with fair gaming practices. They run pay-to-win style games where players may purchase in-game content to make their character stronger. However, GMs are allowed to play the games as well and receive free benefits. The GMs and players associated with the GMs are able to exploit the game and conduct themselves poorly against the ToS. Any player complaints are ignored. You can file a ticket via the support channel, but the GMs see this and will show their friends and other players your ticket. If you file a complaint against a GM or a friend of the GM, your ticket will be closed without a response and you are more than likely to be banned from the game. R2Games is extremely corrupt and I do not recommend playing their games or supporting them in any way.

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Well, it's kind of hard to take a screen shot or a video of something I noticed AFTER the event has finished. What you don't understand is that there is nothing to take a screen shot or video of. LOTS of people got ripped off during the event because they couldn't provide proof either (and they even complained in the forums about it). The reason why I can't provide proof is because the trying to receive the reward from the event was not available. Thus, I cannot take a screen shot of something that wasn't available.

Regards,