Radio Advertising Inc.

Initial Business Response /* (4000, 8, 2015/10/06) */
RAI has offered and supplied multiple forms of proof of authorization. After multiple attempts to contact the client and receiving no response from them, RAI has written off the account as BAD DEBT and no further invoicing will be sent. ...


Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as there is nothing adverse reported to any credit agency, it doesn't matter to me that it is written off as "Bad Debt". We know the truth about this company and their practices.

Initial Business Response /* (1000, 8, 2014/08/28) */
Verbal confirmation of the order was made by[redacted] owner of [redacted] East Syracuse May 5, 2014. Time schedule and invoice are sent via mail within 10 business of the authorization. All invoices and time schedules are on the same...

acknowledgment form; therefore if the invoice was received the time schedule would have been received.
This includes the station call letters and frequency of where the campaign is being aired. RAI has no record of any cancellation on behalf of [redacted] East Syracuse. All spots aired as scheduled and invoice is due in full.

Initial Business Response /* (1000, 5, 2015/05/22) */
We are contacting the client directly and resolving the matter.

Initial Business Response /* (1000, 7, 2015/07/08) */
The invoice in question was authorized by Mr. [redacted] on May 29, 2015. Multiple attempts have been made by RAI to contact Mr. [redacted] to address the concerns he has expressed. RAI has received NO response from Mr. [redacted] and has now cancelled the...

announcements prior to any airings.
Initial Consumer Rebuttal /* (2000, 9, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I never received any voicemail. If a true attempt was made then a voicemail would of been appropriate with contact information.
Thank you for cancelling any announcement that would not of been heard anyways.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] business name is [redacted] Barber Shop and shave parlor in Chichester nh

Business Response /* (1000, 16, 2014/06/12) */
I would like to offer some additional spots at no extra charge for your trouble. Please contact [redacted] via e-mail at [email protected]. I can also be reached at [redacted] Thank you.
Consumer Response /* (2000,...

18, 2014/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that sometimes a refund is not viable, but at the very least they are offering some sort of restitution for my dissatisfied service. I guess I will see how it goes although my confidence is not very high right now.

Initial Business Response /* (1000, 9, 2014/08/28) */
Sales are made via telephone and are authorized completely prior to process, the client is sent the invoice and broadcast schedule by mail prior to the air dates. Radio Advertising strives to keep our business owners and radio stations...

satisfied. Therefore in the best interest of future dealings; Radio Advertising Inc. has officially stopped all invoicing. The[redacted] account has been written-off as of August, 2014 and will be restricted from further phone solicitations.

Hello,  I am not finding any records with the information provided.  Please provide your Business name and phone number.  Thank you.

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello [redacted],
I would to start by apologizing for any issues we may have caused. In NO way should you have felt "misled" or "lied to". This is against all RAI business policies. Radio Advertising Inc, has been in business since...

1963, we work with thousands of business and station owners across the country. Our main focus is the satisfaction of our clients. The order we have for [redacted] Home has been canceled and you have NO invoice due. This should be of NO reflection of WFCT radio. We are an outside agency not the radio station. Again, I do apologize for the negative experience with my company and will be happy to speak with you further if you would like.
Sincerely,
RAI

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello [redacted],
I would to start by apologizing for any issues we may have caused. In NO way should you have felt "misled" or "lied to". This is against all RAI business policies. Radio Advertising Inc, has been in business since 1963, we...

work with thousands of business and station owners across the country. Our main focus is the satisfaction of our clients. The order we have for [redacted] Home has been canceled and you have NO invoice due. This should be of NO reflection of WFCT radio. We are an outside agency not the radio station. Again, I do apologize for the negative experience with my company and will be happy to speak with you further if you would like.
Sincerely,
RAI

Business Response /* (1000, 20, 2014/06/12) */
As of 06/05/14 this account has been written off and NO further billing has been made.

I have not filed a police report.

Mr. Hilton [redacted] is using a spoofed number made to look like he's calling from my local area. After calling 20 plus times and hanging up, refusing to leave a message with my answering service, I contacted him and left a message saying to cease with the phone calls after my answer service manager threatened to block his future call if he didn't leave his name and service. The very next day, Mr. Hilton [redacted] did the exact same thing, asked for the owner and then proceeded to hang up without leaving a name or message. He was then called back and told to never call here again, remove my number and cease all future attempts to contact our business. Rude, Unprofessional and trying to fly under the radar. Would never do business with this type of marketing company.

Once again I have no record of [redacted] that request.  Any changes or cancelations need to be via telephone as stated in the information sent.  After many attempts made by phone and many unanswered voice mails left for [redacted] by my collections department. We have not heard from [redacted] until the Revdex.com complaint was made.  RAI has done everything as promised and [redacted] still refusing to make payments for the announcements that he authorized and were aired as scheduled.  Therefore in the best interest of future dealings; Radio Advertising Inc. has officially stopped all invoicing. The [redacted] Masonry Contractors account has been written-off as of November, 2017 and will be restricted from further phone solicitations.

This radio company that I am disputing charges from are vultures.  They called and asked if I wanted to promote my business on the radio that could help with getting my name across to all the listeners, I was given 3 slots of times on when this would air.  I was told that I was getting a special price which would help breast cancer awareness and so on.  It sounded good, so I asked them to send me the information to my po box so that I can review it and I will finalize with them if that was something I was interested in doing.  Within a week of the phone call, I received a bill in the mail, I read it through and decided against going through with this advertisement.  The air time was scheduled for 3 weeks out so there was plenty of time for them to receive my cancellation and cancel the order.  I sent back the first bill with big bold letters written on it to cancel the subscription and do not go through with the air time because we do not want to do it!  It was sent back in the same yellow envelope that they request you send the payment in.  I assumed since it is going to the same place. that I can send back the letter of cancellation in the same envelope.  The envelope is yellow, hard to miss.  I have attached copies of this (I made sure to keep this copy on my computer in case there is a dispute - luckily I did).  Anyhow, they sent another invoice which I promptly replied back to cancel any current order and that I have already sent in a previous cancellation request. This I sent back in the same yellow envelope they use for payments.  I have also attached these as copies to this explanation.   This radio company has done this before, and have done this to many others as i've read.  There are many and many complaints about this radio company and the way they handle their business.  It states that they have been in business for many years, but that doesn't mean it's a good business.  I don't know how these sales people sleep at night, knowing that they are trying to rip people off then make it sound like they're the victims?  They have done this to many others as i've read on here and they need to be stopped.  We had asked for them to send information to our PO box for further review, and had told them that it was something that sounded good, but that was it.  I sent back notices on their own bill payments to cancel this on the same day I received the first notice, which was weeks before they were scheduled to air.  NOW they're saying that I should've called in instead?  why? is paper not good enough?  So, When they received the yellow envelope meant for payment in the mail, opened it and realized that there was no money, they threw it away? both times?  that's absurd. they are now claiming that they didn't receive my request to cancel.... BOTH times! really? because there was no payment?  OH, come on!  This radio company needs a lesson in integrity.   So, NO, I don't feel that I should be stuck with a bill that I have disputed from the beginning, no i've given them notice to cancel way before they aired and no, I don't think that what they are doing is right.  I have 4 attachments of the notices that I've sent back to them with my writing to cancel as well as the stamped envelopes that they were mailed in, the bright yellow envelopes meant for payment.

Radio Advertising Inc. (RAI) has been in business since 1963 and is a very reputable company.  RAI teams up with radio stations and businesses across the country. ...

Sales are
made via telephone and are authorized completely prior to process, the client is sent the invoice and broadcast schedule by mail prior to the air dates. Radio Advertising strives to
keep our business owners and radio stations satisfied. Therefore in the best interest of future dealings; Radio Advertising Inc. has officially stopped all invoicing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2014/11/03) */
Please provide additional Consumer Information. We are unable to process with the Consumer Information provided. Business name and phone number is needed.
Initial Consumer Rebuttal /* (3000, 10, 2014/11/03) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Business name is[redacted] Photographer located in Henderson, NV. I do not want to post my phone number publicly.
Final Consumer Response /* (4200, 14, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business name:[redacted] photography
Final Business Response /* (4000, 18, 2014/12/12) */
All services have been rendered, all spots were aired. We received NO contact or cancellation prior to spots airing. Invoice is due in full.

As of 10/16/15, the account for [redacted] has been written off and no further billing has been made.

Our store manager was contacted by phone by Radio Advertisers, Inc. soliciting for business to run a commercial on a local radio station. Not having authorization, she declined the offer but agreed to have information mailed to her. A few days later, a different person from the company called her to verify her address and manipulated the conversation making it sound like she agreed to buy an ad! When our corporate office disputed the bill, they played the recorded SECOND message with our manager sounding like she accepted the offer as proof. We did contact the radio station and the ad was run so we will pay the bill but we strongly feel their approach to this was very unprofessional and devious!