Radio Shack

For the case# [redacted] , numerous calls were placed to Hope [redacted] to call our office to resolve the issueMoreover, numerous letters were mailed at Hope [redacted] address to rectify the issueWhen Hope [redacted] failed to contact our office, we finally had to contact references to have Hope [redacted] contact usThank you Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below their response is accurate although I was told several times previously that they were alos doing this and it never happened there needs to be some kind of accountability for the people that told me this in sept oct and november and I should have never been spoken to the way I was by the manager and the representativeregards [redacted]

To begin, I'd like to make clear I verbally discussed the abusive, harassing and threatening language coming from MsC***'s unnamed male counterpart who continuously calls my office making personal attacks against me with MsB [redacted] at xt with the Revdex.comMy employees have expressed concern for my safety over the nature of these callsI am formally requesting going forward any correspondence between Thrift Investment and MsC [redacted] are in written form only, preferably through the credit bureausIf a third party individual is involved again I will be compelled to press harassment chargesThrift Investment has maintained our position that this complaint is against the dealership MsC [redacted] purchased the vehicle fromWe are confident in our success in satisfying her original requestMsC [redacted] is now bringing demands that are unacceptable as Thrift Investment no longer wishes to do business with MsC [redacted] and her accomplicesI never would use any such epithet as what she is claiming I have said to her in the complaint you have forwarded to meI have never engaged in any argument with MsC [redacted] to this date and am skeptical if she is even the one writing these complaintsPlease advise her to bring her concerns to Experian and Equifax and take the necessary avenues those parties offer to rectify this situationPhone calls and/or visits to our office are now prohibited

Thrift Investment Corporation has done everything this consumer has requested as we stated previouslyOur company changed her due date to the 28th, as she requestedThe payment records [redacted] overnighted were picked up on the same day they were delivered to the post office, and her account was updated accordinglyThe man she is referring to as Eric Gallant, does not work in our office and is employed at the Post Office, which is why no one here has any knowledge of himOur company is available to answer any questions or concerns customers may have Monday-Friday from 9:A.M.-6:P.MOur company will waive the consumer’s March 28th, late fee charge, as soon as the payment is madeAt this time, our company cannot state that all of the consumer’s payments are up to date, because she is in default for her March paymentIf she has any questions or concerns she can feel free to contact me, [redacted] at [redacted] ***

[redacted] , Your vehicle was repossessed because you are in default of your contractual agreement with our companyThe vehicle has been repossessed two times prior to this, which is why we are calling in the pay off on the loanWe have acknowledged and addressed all of your concerns, if you have any further questions feel free to contact our office at ###-###-#### EXT:*** Thank you, Nicole S***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

This is a lieAt time of repo you said it was reposed for lack of insurance coverage is falseToday I came to your office at approximately am paid in full the balance of the vehicle to prevent any further interaction with your companyThe president of the company Bruce [redacted] , came to the front told me I did not matter nor does he care and he did what he had to doHe was rude, arrogant and unprofessionalYou took the car under pretensesStated I filed bankruptcy, and that means what???? Under bankruptcy law you had to be includedAlthough I filed bankruptcy I still attempted to make payments and I was told I could not until the dischargeThe day of the discharge, unknown to me because I received notice as to the exact minuteAs the bankruptcy was dismissed the next day you reposed the car and forced all back payments back in May this yearTuesday you took it again, told me it was for no insurance coverage, which was a lieToday you took the full balance for the car and never asked me if the car was covered or notWhat you did was illegal, and dishonestYou took the car under pretenses to recoup the rest of the balanceJust be honestAs a president of a company and call me into an office and yell at me in front of your employees and make me feel bad cause I filed bankruptcy is also illegalI am a professional and not a street person and I have rightsWhat you did was wrong and I am going to make sure that the public know about your illegal and unpractical practicesYou harrassed me in the presence of your staff today to the point I felt I needed to call the policeThese are not fair and legal practicesI want your entire business practices throughly investigated and all your business practices investigatedThere is something really wrong and illegal at your office

There is no forty day policy at Thrift Investment as you simply defaulted in your Retail Installment Contract you signed upon financing the carNo one said anything about days, all they said was we couldn't wait until the middle of August for a paymentTherefore, the repossession was not incorrect

To whom it may concern: [redacted] (and her co-buyer, her sister, [redacted] ) purchased a vehicle from [redacted] on August 19, This transaction was financed by the Indiana Finance Company ("IFC")As part of this transaction, the [redacted] 's had two deferred down payments: one due on September 1, and one due on September The customers failed to make their 9/paymentIFC then reached out to the co-buyer, ***, who stated this was her sisters car (the borrower [redacted] ) and that she was not going to do anything about it...She refused to even attempt to get a message to [redacted] After non payment IFC repossessed the vehicle on 9/12/[redacted] called stating she had changed jobs, which is why she didn't make her 9/paymentShe also failed to make her 9/paymentAt that point, IFC made the determination that without the financial support of her co-buyer, who had disavowed this transaction, [redacted] 's income could not support the payments, especially with the co-buyer not willing to take any interest in the vehicleIn short, the [redacted] 's defaulted under the terms of their contract, and therefore their vehicle was respossessedThank you,Robert B***Corporate Counsel, [redacted] Automotive Group

To whom it may concern:The last payment IFC received on Mr [redacted] s account was made on March 24, We have not received any payments since that date, as all of his ACH transactions have been returned for insufficient fundsTherefore, his vehicle was repossessed for non-paymentIf Mr [redacted] believes this was in error I would encourage him to contact his financial institution to see why these ACH's were returned, and correct the issue(s).Additionally, IFC would like to work with Mr [redacted] to put him back into his vehicleWe have reached out to him at the contact numbers he provided in his Complaint but have thus far been unable to reach himI would ask Mr [redacted] to please call us at 800-555-to see if we can reach a mutual resolution that works for both partiesSincerely, Robert B***

To whom it may concern:Mr [redacted] is back in his vehicle and we have agreed to waive all repossession feesHe is current on his account, and is next due on 7/22/We have spoken with Mr***, and I believe he agrees that all issues have been resolved satisfactorily.Thank you,Robert B***Corporate Counsel

Mr [redacted] received the check after it was returned to us by the United States Postal Service. Mr. [redacted] furnished us with the wrong address and claimed the post office lost the mail. We asked Mr [redacted] to wait until we received the mail back from the post office and we will send it to the new address that he furnished us. A few days later, we received the item back, contacted Mr [redacted] and sent him his check. We are considering this file closed and resolved.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that there will no resolution to this situation as these people are frauds and it is quiet apparent by the multiple complaints Regards, [redacted]

Our company mailed this customer a Notice of Sale document and Repo Location letter on 12/05/16, which includes all the information they are requestingThese documents were sent regular and certified mail to the address we have on file on the same day that their vehicle was repossessed

We invited you into our office and Bruce never said that you didn't matter all he was saying is that you do not have a loan with us your bankruptcy got discharged. It is under bankruptcy code that we do not call you while the case is still open. We tried to explain to Ms. [redacted] that her attorney was supposed to go over all of this with her which she admitted he didn't. No one from our office said anything about insurance being the reason for her repossession the second time around. She defaulted her contract and failed to keep up with lien payments, as her attorney should have advised her to do since they did not reaffirm the asset. Bruce and I tried to have a casual conversation with her to explain the reasoning for everything and she immediately became defensive saying why does it matter whether she was bankrupt or not. Upon trying to further explain she kept reiterating "just give me the [redacted] title so I can leave" causing us to be taken aback. She refused to have a conversation about the situation so we can explain the federal bankruptcy code to her but, again, all she wanted was "her [redacted] title"

Thank you for bringing this concern to our attentionWe have not had any interaction with this customer concerning their account since October, This account was previously charged down, which is why the balance was reading as $on the customer’s credit reportWe have adjusted the account, so it is now stating the customer’s accurate balance of $This account is currently being handled by our attorney, [redacted] If this customer has any further questions or concerns regarding their delinquent open loan with us, they can contact our attorney referenced above, at ###-###-####

Revdex.com I sympathize with Mrs [redacted] ’s frustrations about her chairWhen she originally purchased the recliner, she had our [redacted] , who is one of the most knowledgeable about products and warranty that we have here at Al’s FurnitureHe knows, as do all of our sales staff, that the BEST Home Furnishings recliner that she purchased was and is highly superior to the Lane reclinerThis is why the salesman directed Mr& Mrs [redacted] to the Best recliner, instead of the Lane recliner and especially since the salesman did meet Mr [redacted] , he knew it would be the best chair for Mr [redacted] From what our records show, they purchased the recliner in February of and then in October of the mechanism brokeWe gladly ordered the part and replaced at no chargeThen in February of 2016, the mech broke again, and once again we came out and replaced and fixed the recliner at no chargeNow, from what I understand the mechanism has broke again and the cushion core needs to be replacedI am VERY willing to fix the recliner according to our policies and proceduresThe cost of the cushion core and labor fee to replace is $115, the mechanism is still under warranty, and will be no chargeI feel that Mr [redacted] could be well over the weight limit for this chairHowever, Al’s Furniture will stand behind all of our manufacturer’s warranties We have a great staff here at Al’s, who are trained to sell the best product for each individual situationI feel that our staff did the best job for what the situation was Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: From the beginning stages Thirft was 100% aggressive, poor customer service, and negligent to all the following...Name calling, hanging up phone calls, never answering the questions I KINDLY asked, transferring me from one person to another person to get hung up all the time from angry man named B [redacted] who is the president of the companyFurthermore, being that My social security number was attached to a auto loan, I am by all legal rights allowed to request and receive the following statements, payoffs, and paperwork to show if my loan is still actively open or closed This is not an issue with the credit bureaus, however if Thirft wants me to, I will mail to the bureaus all phone call recordings of all their staff name calling me, threatening me, and calling me a [redacted] !! In addition, I have GoGel Auto Sales Manager who was also privy to the name calling, racist callings, and hanging up calls So it is not just myself who has proof of this major issue Its amazing a bank or private lender, whatever they call themselves is so hostile, racist, and commits threats against their customers PLEASE SEND ME AND OR GOGEL AUTO SALES MY LOAN THAT DISCLOSES IT IS CANCELLED OR PAID OFF, OR I WILL BE FORCED TO FILE SEVERAL ACCOUNTS AGAINST B [redacted] AND THIS COMPANY Regards, T [redacted] C***

to who ever would like to hear, we have had a bad experience with brent kehler,owner of kehlers hardwood floorshe has owed us money since oct of and his debt is still outstandingwhere is youre integrity?

The car was repossessed due to the account going into default for non-paymentThe car was repossessed in North Carolina, not in New Jersey where the loan originatedThrift Investment Corporation complied with all out of state statute regarding notice of sale, she was notifiedThe customer was
also told the situation and remaining balance on her account on the phone as she spoke with us after the vehicle was repossessedAt this time there is still an outstanding balance on the account, which is accurately described on the credit reportIf *** *** would like to discuss settling the remaining balance with us she can feel free to call us at (*** ***