RageOn

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I just want my money refunded I tried contacting you on several occassion to cancel before orders were shipped with no response Please cancel and refund my money Regards, [redacted]

The customer and I are working on a resolution to satisfy herI have processed a full refund for her order and also am having the order remade and shipped to her son and her house

After looking into this we see that the gift card send via email may have had issues in processing to her email address through our internal systemThe gift card was sent on July 12thWe really apologize for this and will go ahead and refund the original card as well as sending a gift card to her again for any inconvenienceSo she will see a refund for $plus a $gift card via emailThat email is sent to the email address we have on file [redacted]

Per the customer's request the order was refunded on December 28thThe order was shipped out on December 15th but our overseas orders were held in customs for an extended amount of timeWe do apologize for the disappointment the customer experienced

From: [redacted] < [redacted] @gmail.com>Date: Sat, Jan 14, at 3:PMSubject: Complaint ID [redacted] To: [redacted] @cleveland.Revdex.com.orgDear Ms***,I am writing to inform you that the dispute between RageOn and myself has been resolved [redacted] decided in my favor and returned the payment to my accountThank you for looking into this and have a great weekend.Sincerely, [redacted]

We cancelled the order on 4/10/per the customer's request and our agent thought that the refund processed successfully to the card used for the purchaseWe believed that this was taken care of until we received an email from the customer this morning letting us know that the refund was never processedAfter researching we saw that the refund was not processed correctly and this is why we processed immediately today for the customerThis was an error on our end and we apologized for the inconvenienceA refund in the amount of $was processed today to the customer's accountRefunds may take 1-business days to process to the customer depending on their bank This was an error and we fixed it right away once contacted this morning at 9:30am ESTThe refund was processed within a couple hours after the original email was received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We will certainly accept a return for this order from the consumer for a refund after the customer receives the product and ships back to usThe customer can send the order back to us at the address belowOnce received we will process a full refund.RageOn Attn ReturnsE 40th StSte 211Cleveland OH

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, I would like to wait until the replacement product is received to close the matter I will message you once the product is received Regards, [redacted]

We received two of the shirts back and refunded those two shirtsWe may have missed the third shirt in the returnWe have processed a refund in the amount of $back to the card ending in *** and also refunded $back to the gift card used for the purchase as a courtesy and for
customer satisfaction. In reference to the "white spots" on the shirt, these are blast printed when a Standard version of the shirt is ordered and that style is one sidedThe back of the shirt will always be whiteSometimes there are irregularities under the arms and near the seams that will be missing color due to the printing processWe apologize for the inconvenience that this may have caused you

Hello,I notified the production team of the lost item on September 23rd and again on October 18th about the lost package and the need for reshipment.The screenshots of these emails can be found
here:https://***
I can process a full refund for this item. In regards to the $priceThat is for the Standard single sided optionThe customer purchased a 4XL Ultra Premium which the current price is listed at $40.99. https://www.***

We will certainly take care of this customerI did check to see if we received any emails from the customers email address to our support emails and I do not see any emails or correspondence sent to usWe will authorize the return for the shirts into a different size for the customer, no problem
We sincerely apologize and I will reach out to the customer directly through their email address that they provided on their order to give them more details on how to return the items for a different size. The email will come from [email protected] Thanks,Alicia

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ** *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I see that you placed this order on the 4/and the items that you order have a production time of up to business daysThis is noted on each product page when making a purchase with usWe are at the 8th business day today, May 4th.I am providing a tracking number for this order and see that
the XL did ship yesterdayThe 3XL is still in production and will ship as soon as it is complete in the next couple daysPlease note the the tracking link below will update with more movement once the shipment comes in the US.***
We have responded back to your request via Facebook Message and will continue to work with you until this is resolved and you are taken care of. Thank you.Alicia

From: *** *** Date: Thu, Jul 14, at 7:AMSubject: Complaint ID ***To: ***@cleveland.Revdex.com.orgDear *** *** :Dear Ms***,I was contacted last evening by RageOn and the company has resolved the issue to my satisfactionI am happy to either
withdraw the complaint or to have it reported as satisfactorily resolved.Thank you for the quick follow-up.*** ***

RageOn is sincerely sorry that Ms*** has had a bad shopping experience with us! We strive to make all of our customers happy, and will do anything it takes to make sure Ms*** has a great experience with us!We apologize that you felt as though the actions of our customer service rep were not
acceptable, however she did follow the proper procedure of emailing the manufacturer requesting a tracking numberOur records show that she did follow up with the manufacturer about the delayed order on the 22nd of December and requested that this order be sent out as soon as possibleThe manufacturer is still working on getting RageOn a tracking number and we will definitely be following up with them about this immediately! We want to make this right and want her to have her awesome RageOn item, but we also want to give her something special for her poor experience! Would the customer be interested in keeping the sweatshirt as well as choosing something for free from our ready to ship section that we could send to her asap?If there are any questions please contact us during our business hours by phone (7a-3p Mon - Fri EST) at (707)901-or by email any other time at [email protected]!

Hello, I am so sorry for the issues with delivery of your order! I have refunded you for the purchaseLooks like the order was lost in transit to you

We were working with this customer when the claim was filedWe have since refunded the order and have communicated that back to the customerThe customer was going to contact to close out the complaint