RageOn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sending customer a return label and issuing full refund

We are working to resolve this complaintThe customer had communication with our team and this was not handled in a right mannerWe are using this as a training opportunity with our teamBelow is the latest response to ***We have sent her a return label to ship the items back and we are
issuing the refund today. Hi ***, I apologize for all of the back and forth with your request to return your order ***This should not have been this difficult and I am using this as a training opportunity for our Customer Service team.I want to make this right for you. I will send you a return label to send the product back to us and issue the refund right away. You will see the return label to your email within the next few minutes.Please let me know if you have any other questions.Again, I apologize for the inconvenience that this has caused and the delay in your return/refund.Alicia D*** Customer Service Manager RageOn!

Hello, I have gone ahead and refunded you for the purchaseWe use production facilities both domestic as well as international but have offices in Cleveland as well as San Francisco We do not advertise that our products are made in the U.SWe are still a small startup working to
improve the overall experience! I am sorry we disappointed you this holiday season and assure you we are working diligently to improve some aspects of our business to provide a more seamless experience!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Business response taken over the phone by Revdex.com staff (**)
Cindy from the business has advised the consumer [redacted] account has been refunded and the item ordered original by the consumer was shipping from overseas and is scheduled to ship on Friday, April 1, 2016. Once item is received the consumer...

can keep the item as well. Customer satisfaction is their goal.

Hello,I have responded to the customer and apologized for the situation that occurred. I have provided her with a return label and she will be refunded the total paid for the item ( $55.99) Via [redacted]. There is a difference in the amount she stated due to there being a discount code used at the time...

of checkout ( supersave20). Again, I apologize for the frustration that occurred. Shana * Customer Service Manager* Empowering the Creators of the World *www.RageOn.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,It looks like we had received two out of three of Lissy's communications. We responded to both messages to her.All of our items are hand made and made to order so they do not ship immediately and have a production time.On 8/10/16 an email with the tracking number was sent to the customer's...

email address.I have had my Customer Service Manager call her today ( 8/30) due to the item not being delivered as of yet.We have reordered the item for [redacted] and have also refunded her the shipping cost of $14.95.

We cancelled the order on 4/10/2017 per the customer's request and our agent thought that the refund processed successfully to the card used for the purchase. We believed that this was taken care of until we received an email from the customer this morning letting us know that the refund was never...

processed. After researching we saw that the refund was not processed correctly and this is why we processed immediately today for the customer. This was an error on our end and we apologized for the inconvenience. A refund in the amount of $40.94 was processed today to the customer's account. Refunds may take 1-4 business days to process to the customer depending on their bank.  This was an error and we fixed it right away once contacted this morning at 9:30am EST. The refund was processed within a couple hours after the original email was received.

From: [redacted]>Date: Fri, Dec 8, 2017 at 12:14 PMSubject: Complaint # [redacted] resolvedTo: [email protected] filed a complaint after not getting any response or resolution from the company. They finally responded today and have addressed the problem to my...

satisfaction. You can close this complaint.Thank you,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just want my money refunded.  I tried contacting you on several occassion to cancel before orders were shipped with no response.  Please cancel and refund my money.
Regards,
[redacted]

The customer and I are working on a resolution to satisfy her. I have processed a full refund for her order and also am having the order remade and shipped to her son and her house.

From: Shana F[redacted] Date: Fri, Jan 6, 2017 at 3:04 PMSubject: [redacted] DisputeTo: [redacted]@cleveland.Revdex.com.org
Good Afternoon Linda,
I have concerns about this complaint that we received.
Am I to understand that his resolution request is for us to say we are scammers and fraud?
This is an...

unrealistic resolution.
We are a legitimate company with production teams in both the US and Poland.
No where on our site do we list where items are made:
https://www.rageon.com/pages/about-us
I do not believe that I would be able to effectively resolve this complaint.
Is there an alternative option?--
Best,
Shana F[redacted] / Customer Service Manager
"World's Largest All-Over-Print Online Retailer"
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From: [redacted] <[redacted]@gmail.com>Date: Sat, Jan 14, 2017 at 3:52 PMSubject: Complaint ID [redacted]To: [redacted]@cleveland.Revdex.com.orgDear Ms. [redacted],I am writing to inform you that the dispute between RageOn and myself has been resolved. [redacted] decided in my favor and returned the...

payment to my account. Thank you for looking into this and have a great weekend.Sincerely,[redacted]

Hello,We at RageOn have discussed the problem with the customer over the phone and have mutually agreed to one of the options as put forward by the customer. We thrive to ensure our customers are happy and their satisfaction is our number one priority. Our customer service agent has also sent an...

email summary of the resolution as discussed with the customer over the phone.Thank you for giving us an opportunity to make this right and help resolve the complaint.Sincerely,RageOn CS Team!

We will certainly accept a return for this order from the consumer for a refund after the customer receives the product and ships back to us. The customer can send the order back to us at the address below. Once received we will process a full refund.RageOn Attn Returns1163 E 40th StSte 211Cleveland OH 44114

Hello, Ok we will go ahead and refund you for the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had contacted the company two times prior to today. They held onto my money for 6 months, and, further, they have made misrepresentations in their response. I did not request for my order to be cancelled on April 10, 2017. Instead, they emailed me on that day indicating that my order was on back-order and I could either select other merchandise, or wait. I didn't respond to that email as I took it as if I waited, the merchandise would arrive. It never did. I followed up twice afterwards in May. And I assumed it was a scam because it was not a well-known company. Then I decided to follow up today, and it wasn't until I placed a complaint and a bad review that someone responded. This company held onto my money for 6 months. I believe restitution should be also awarded. As they have admitted, they made a mistake on their end. 
Regards,
[redacted]