RageOn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That being said, I would like to wait until the replacement product is received to close the matter.  I will message you once the product is received. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and verified my purchase price and shipping costs were properly refunded to my account. This resolution is satisfactory to me. I am thankful for the Revdex.com's assistance as this matter had dragged on for 3 months with no resolution. Upon registering my complaint, RageOn responded in one business day and refunded my order promptly. Business should not have to be this complicated for consumers, but I appreciate your support. 
Regards,
[redacted]

Hello,Our team sent out his package to him with the updated address before I could reply and process a refund.The order arrived to our office this weekend and we resent it out to him 1/4/16.He should be receiving it next week. We also refunded his shipping cost for him.

I apologize for the negative experience you had. It looks like this order was delivered on 2/15. The order looks like it met our production time estimate of 10 business days as well as the free shipping time of 15-25 days. Shipping time estimates can be seen on this...

page- [redacted]

Hello,I have recently contacted [redacted] due to a review she left on another site. I am currently attempting to work with her to correct the issues with her order. While I was able to see the movement on the tracking site ( sometimes you need to refresh the page for an update) I see the order has...

stayed still for too long.I have offered to have the order remade and shipped via a different shipping method so that she can track and receive the gifts ordered.I also offered her items from our Ready to Ship section as an apology for all the trouble she has gone through. I am currently awaiting a response from her.I do understand her anger at us letting her down and I hope to be able to rectify the situation and have her happy with the outcome.

After looking into this we see that the gift card send via email may have had issues in processing to her email address through our internal system. The gift card was sent on July 12th. We really apologize for this and will go ahead and refund the original card as well as sending a gift card to her...

again for any inconvenience. So she will see a refund for $21.95 plus a $21.95 gift card via email. That email is sent to the email address we have on file. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will say however that I never ordered the ultra premium shirt.  I ordered the single sided standard T-shirt which is still cheaper than what I paid for it.  I do appreciate your help with this matter and will patiently await my refund.  Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I informed RageON that I will follow up on all venues once the order has been completed and received. I am satisfied with their proposal; but a bit anxious until all items have been received by all parties involved.  See attached response: Ms. [redacted]:I do appreciate all your efforts and - I accept your proposal to rectify my order. I have posted information you requested below. I do show that the [redacted] was sent to you via our office and delivered. Is that correct?No, the only item I received was the one that was sent from your "ready to ship" it had elephants and other pets and it was actually a XL youth t-shirt.from email "Iwould still like you to have something to give as a Christmas gift. As compensation for your late order I would like you to pick out a Tee or a Sweatshirt from our ready to ship section Here: https://www.rageon.com/a/users/readytoship - Please make sure your size is available and I will have it packed and shipped out for you.Please email [email protected] the item you would like.Thank you for your patience over this matter."Bea * Customer Service Representative)I would like to have the hoodie and t-shirt you requested sent to your son in Germany:My Son's address is: [redacted]I also would like to have the remaining items sent to you as well. - Thank you - my younger son and two cousins will look forward to receiving these items.I will also refund the order in full to you $186.52 back on the [redacted] card.Thank you - I appreciate this.  Again, I do appreciate all your efforts, and once all transactions are completed I will do a follow up on posts and with the Revdex.com websites. I am a person of my word. Any updates on shipping and estimated delivery would be appreciated also.   [redacted]  
Regards,
[redacted]

Per the customer's request the order was refunded on December 28th. The order was shipped out on December 15th but our overseas orders were held in customs for an extended amount of time. We do apologize for the disappointment the customer experienced.