Railvan

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me only because I want this to end He states that my deposit was refunded which it was not My refund was $less than what I paid for no service rendered I can prove this with my statements and emails I stipulated from the beginning the space I had to work with but was told on the day I had to cancel that it would not work Why would I have cancelled if it could have worked? I have never been issued an apology from the business for first telling me it would work then saying it wouldn't or the delay in getting any money back from them I just hope others make sure they are completely aware of the size space they need to manipulate the truck into position and park it before they pay a dime Promises of customer service do not matter if they are just words When a customer provides details, it is a matter of respect for businesses to pay attention He did not even take care to spell my name correctly in his response
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:I have not seen any response from the bank so I don't know if that is true or notIf this is true, I refuse to have them conduct a bait and switch on any more customersI will be forwarding the information onto an attorney and MrG*** will find out that I stand up for what I believe in and he will spend considerably more on attorney fees than what he fraudulently charged meRegards,
*** ***

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Complaint: ***
I am rejecting this response because: Your records are incorrectBefore my move to Idaho, I had never even heard of *** The email I passed on to you, MrG***, in my last correspondence was indication that something is not well with your contracts group I have never been to Missouri or Texas let alone lived thereSo this is the first and only time I will ever use ***Furthermore, I emailed and mailed a complaint to you MrG*** on 11/29/Sadly, I didn't send it certified If you'd like a copy of that letter, I'd be happy to email it once again.Second, the ODFL truck drivers offered only the waybill and nothing moreBecause ODFL is subcontracted by *** or RailVan or whatever you all are DBA this week, it's your company's responsibility to convey options to your clients in their best interestThat was not done And when attempting to work with ODFL for a claim, they say the same about you, MrG***! Thank you for your $offer, however, the cost to repair the dresser mirror alone was more than thatSo no thanksThe $per lb., according to your Revdex.com, is in compliance with state statue Since we're talking about your contract, MrG***, discrepancies aboundFor example, the quote indicates a $depositThen the next document, the contract, indicates in one spot the $deposit and towards the end a percentage of the quoteWhich is it? When Vanessa called to collect the deposit, I was expecting to pay $per your quote but instead $was pulled from my account Another discrepancy is the # of days for transportOne document says one thing and another say something elseHow many days is it really? And do your people really know where shipments are on any given day?I didn't even get into the whole Lauren debacleShe didn't know where our truck driver was for over hours on 11/2! She told us to head out and my mother could sign the trucker's form Then your bunk website, which is touted to hold the tracking # that tells me where my belongings are every step of the way did not work at all In fact, as I've indicated initially, Lauren didn't know where the shipment was when I called on 11/and 11/And when the driver backed the trailer into the driveway, he quickly unhooked and unlocked the trailer, grabbed a signature, and sped away The fact remains that there is obviously vital information that was omitted from this entire transactionHad I been informed of who was hauling my personal belongings, I would have called them directly to inquire about protocol and known about any extra formsThat information was never conveyed by *** representatives I wasn't even told who our loaders were A bunch of guys just showed up at the doorNo business cardNo company nameSketchy business operations all the way around in which the consumer gets screwed when/if something goes wrong as in this case! This method of operations leaves the consumer caught in the middle with no way to recoup losses.Again, because you subcontracted out to ODFL,compounded by the lack of clear communication, *** should also be held accountable and liable for these damages. Regards,*** ***

I dispute this and do not considered this matter closedI will be filing a small claims suit with the help of a lawyerThe owner can expect documents within a monthI expected nothing more from this man based on his previous reponses tro customers.Complaint: ***I am rejecting this response because:
Regards,
*** ***

MoveAmerica arranges third party transportation services for self-loaded shipments. Upon customer request, MoveAmerica will arrange third party loading and unloading services but does not assume any liability for damage caused by third party carriers, packers, or loadersClaims filing and
settlement is completely between the customer and the third party. Customers remain responsible for correctly preparing the shipment for transit, preliminary packing, blanket wrapping, and any other protective measures required to prevent damage. Customers agree to value their shipment for claims purposes at a rate of $per pound per article.*** *** filed claims for damage to her shipment with both the carrier and the loading company. The carrier, after reviewing the claim, denied liability. The loading company, unfortunately, did not respond to *** *** claim. MoveAmerica furnished *** *** all contact information we had pertaining to the loading company, evidently they are in receipt of the claim, but for whatever reason have chosen not to correspond with *** *** or answer her phone calls. It is unknown by MoveAmerica what, if any conversations have occurred between *** *** and the loading company. The loading company is also ignoring MoveAmerica's calls and messages which have been numerous in attempting to assist *** *** in resolving this issue. Regrettably, all to no avail to date.While we very much are sympathetic to *** ***'s position, MoveAmerica does not settle loss or damage claims between loaders and shippers. At this point it is up to *** *** to carry the ball, since her calls and messages, as well as MoveAmerica's calls and messages, have gone unanswered. MoveAmerica is not aware of any written communication between the parties, and we sincerely hope that they parties will be able to work out the issues here.Howard G***MoveAmerica

Dear *** ***:According to our records you have moved twice with ***. The first move was in 2014, and the move which is the subject of this complaint began on November 2, 2015, and was delivered to you on November 10, 2015, slightly over a year ago.Up to the filing of this complaint, we heard nothing of any dissatisfaction regarding either of your moves with ***. I would imagine the first one went well or you wouldn't have come back to us for the second move.The trucker indicated that you didn't complete the claims forms they required to settle your claim even after several requests for the information. *** isn't a participant in the claims settlement process, and in the course of a claim would have no way of knowing what information was specifically required of you by the trucker. Of course if you asked us for assistance we would have tried to the best of our ability to help you out, keeping in mind that the trucker settles the claim and not us. But I don't think you ever let us know that you had a claim in progress. Regarding the $per pound issue, that the is the released value you agreed to in your reservation agreement and also on the truckers bill of lading. I'm not sure where the $per pound is coming from. I discussed the insurance issue with Vanessa, but since it was over a year ago she did not recall ever saying that insurance wasn't needed. Of course additional insurance is not a requirement, but it is always up to our customers to decide whether they want it or not. The choice was always with youWe apologize for any inconvenience and offer $to you as a customer convenience refund

*** provides 3rd party transportation services for our customers. In this case, *** *** *** ***, a large and well respected multi-billion dollar trucking firm, provided the driver and equipment.While not guaranteed, customers are provided equipment on the requested
dates almost 100% of the timeWhile we can request a hour pickup or delivery window from truckers, these arrangements are subject to the daily operational requirements of the trucker, traffic, weather, and other factors over which *** has no control. That being said, we make our best efforts to determine and provide current information and pass along requests to dispatchers during a given move.Obviously, all drivers should be aware of how to install and uninstall bulkheads and seals, without question. It is completely unacceptable to us for any driver not to know this. Also, it is equally unacceptable to have a trailer door in non-operational condition.We do note that repair personnel (2) were sent out to fix the obviously defective door as soon as the condition became known. And while a hour delay on a promised delivery can be extremely annoying and inconvenient, relatively common practice among van lines results in delays in some cases of weeks, not hours.Apologies are certainly in order for the lack of communication, and we can readily understand the customers frustration with events.Therefore, while not admitting liability, *** is willing to offer $in full and final settlement of this claim.Thank you,Howard G***

I dispute this and do not considered ? this matter closedI will be filing a small claims suit with the help of a lawyerThe owner can expect documents within a monthI expected nothing more from ? this man based on his previous reponses tro customers.Complaint: ***I am rejecting this response because:
Regards,
*** ***?

***, thank you for the additional information you have furnished.Your issue is that you were not told by Lauren that MoveAmerica trailers are feet long, which is the approximate length of two cars.? You maintain that Lauren told you it would take or car lengths which Lauren denies having said.? We do apologize for any misunderstanding.MoveAmerica does everything within its ability to explain our service in great detail.? Our website speaks of a foot trailer; our quote to you referred to that, the Reservation Agreement and Terms and Conditions of shipment all mention the size of the trailer, and the Moving Tips which were emailed to? you discuss the space needed.For instance, MoveAmerica arranges with one of our carefully selected carrier partners (a large trucking company) to bring a foot long trailer (“usually called a pup”) and leaves it for you to load".? As per your request, I refunded your deposit and GAVE YOU A $discount, which you fail to mention.? Whenever a shipment is cancelled within days of the move, that fee is applicable and you agreed to it in your Reservation Agreement.? I agreed to waive it for you, and yet you are still complaining.? I am the President of MoveAmerica, and I apologize for not having reviewed your case earlier.? It was not simply a case of issuing a refund, but of determining why you should not have been charged the $275.? And yes, I did not immediately remember the particulars of your situation until a few seconds into our conversation.? Unfortunately, at age I don't have instantaneous recall anymore, but I do try to treat all of my customers with kindness and civility.? Which is why? your characterization of my comments to you as dismissive is hurtful.? I listened patiently to your complaint, and while the letter of the law and the language in the reservation does not support your complaint, I gave you $back (which you omit in your discussion)I have been more than reasonable.? ?

MoveAmerica provides access to space on motor carriers throughout the United States.? Customers are responsible for determining the amount of space desired, properly peparing the shipment for transit, loading the shipment, and unloading.? Measurements are made by the trucking company after
the shipment is loaded.? Customers are advised to supervise any loaders or unloaders hired by customer during the loading process.*** *** purchased a space 4' long by 8' wide by feet high, hired her own loaders, and proceeded to load the shipment.? She took a picture of the space used by her, which can easily be seen to be eight feet since the vertical bars are inch apart and there are six of them? (96/= feet)However, *** *** insisted she only used feet and refused to pay the amount due.? At this point MoveAmerica asked the trucker to provide pictures of the completed load, which ALSO prove the use of feet of space.Even after the shipment arrived, *** ***? held to this position.? She demanded delivery and accused MoveAmerica of holding her shipment "hostage" even though she would not pay the bill.? Ultimate *** *** agreed to pay the charges as initially stated, signed a complete release, and accepted delivery of the shipment.After looking at the pictures of the shipment as loaded, it was very clear to MoveAmerica staff that the shipment was poorly loaded by a crew the customer hired and supervised.? ? MoveAmerica considers this episode closed, and while admits no liability agrees to offer *** *** $for any inconvenience she may have experienced.Howard G***PresidentMoveAmerica

January 30, 2018MoveAmerica was contacted by *** ***? on December 11th, 2017, which was aThursday, and were requested to anange transportation for her personal effects on anurgent basis on Monday, December 15th, from Fort Benning, GA to Myrtle Beach, SC.Normally MoveArnerica requires one
week advance notice to arrange shipments, but inan effort to accommodate *** ***’s urgent request scheduled the move.*** *** agreed to the price, and made an initial one half deposit of $1700.00.On Friday, December 12th, *** *** cancelled the shipmentIn the meantime,MoveAmerica had moved equipment and scheduled manpower and equipment necessaryto drop a trailer at her residence on Monday, one business day hence.MoveAmerica’s Cancellation Policy (copy enclosed) states than the Initial Deposit isNON-REFUNDABLE, and an additional $charge is incurred for cancellation withinbusiness days of the move*** *** thus incurred a total charge of $2000, i.e., $1700initial deposit plus the $additional charge.*** ***, on December ll, at 12:PM, stated as follows in writing: “I, VictoriaPort, have READ, UNDERSTOOD, AND AGREE to the above MoveAmericaCancellation Refund Policy for MoveArnerica Reservation Number ***.”Without admitting any liability, MoveAmerica is willing to waive the $additional feefor cancellation within business days of the moveWe apologize for any inconvenience.Cordially,? Howard G? President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because: we never received anything about the policyThe items were blanket wrappedThe paintings were not on the floor and we did follow procedureWe also contacted them in August once we received our items and not in DecemberThat is when they finally responded to process our requestI have email and photo evidence of this.?
Regards,
*** ***

MoveAmerica arranged to move *** *** ***s two trailers of household goods from Meridian ID to a will advise address in Fargo, ND.? *** *** agreed to the quoted price, MoveAmerica provided the trailers on the date requested, and *** *** loaded the equipment.When the driver arrived to
pickup the trailers, *** *** crossed out the will advise, Fargo, ND destination and wrote in an address in Jamestown, ND, approximately miles distantHe did this without advising MoveAmerica or requesting a revision of his reservation agreement.? A call from *** *** would have revealed a difference in price since the destination was not the original destination.? Evidently, he depended on the drivers representation! and someone at the terminal that it wouldn't cost him any more.? His reservation was through MoveAmerica, and he should have immediately notified us when he had a destination address.** *** also says the destination terminal manager told him there wouldn't be any charge eitherThe terminal manager would have no way of knowing if there were or were not any charges, as this is handled completely by MoveAmerica.? I personally discussed this with the terminal manager who told me he never discussed the matter with *** ***.Our employee Lauren says *** *** called her a "***" when she advised him that indeed there would be additional charges.? *** ***s reservation agreement is extremely clear on that point and so are the Terms and Conditions of Shipment, as well as our "Helpful Moving Tips"; all of which make prominent mention that charges are based on actual zip codes, and reconsignment can be expensive.We regret any inconvenience or misunderstanding, how-ever the pricing is correct based on the customer initiated change of destination.? MoveAmerica is willing to offer *** *** $for any inconvenience while not admitting any liability.Thank you,Howard G***PresidentMoveAmerica

Dear *** ***:*** arranges space in motor carriers for purposes of transporting customer's shipments from origin to destination.? In some cases *** arranges with a third party to provide loaders and/or unloaders.The third party in this case, *** *** *** ***,
transported your goods at an agreed valuation of $per pound, and typically a third party loader would be liable for damage caused by them dropping item at origin and destination.? The customer is responsible completely for preparing the shipment for transportation, such as performing preliminary packing of any loose items to prevent damage, and padding/blanketing of furniture to prevent damage caused by the movement of the vehicle during transit.? If case of any damage, the third party responsible? (not ***) would settle any claim directly with you.Federal law specifically does not allow *** to involve itself or settle loss or damage claims (Carmack amendment) caused by a motor carrier.? *** *** *** ***s is a highly responsible, multi-billion dollar firm with over 20,employees and I have never heard of an instance where they did not settle a claim fairly.? However, I am more than willing to check with them as to what happened with your claim, especially the issue over not have a signed form of one kind or another.? If would suggest that you also contact ODFL and raise your concerns with them, as they evaluated and settled your claim.? From my experience, not that it means anything in your case, is that a properly padded or blanketed piece of furniture is not damaged just by riding inside the truckAlso, I will raise the issue you mentioned about Vanessa not offering you additional transit insurance, which would be extremely odd since it would be commissionable to her.? However, that insurance would only protect you for damage pursuant to overturn, upset, or collision of the transporting vehicle, and other hazards such as water damage, hurricane, tornado, fire, and other similar acts of god, none of which would have been applicable here.? But I will definitely discuss it with herBased on what has been presented to me so far I do not see where *** has caused any damage to your shipment.? While sympathetic and willing to investigate further, I have done nothing requiring a personal apology

Dear Revdex.com:*** arranges transportation for our customers, and also may arrange third party loaders and unloaders upon customer request.? *** *** requested loaders, and never complained during the loading process.? He did call and say that he had found fellow
church members to help him load.? Never did he complain about the job the loaders were doing, and never did he? reveal to us that he had hired another company? In fact, *** *** kept the loaders that we had arranged working through the entire process and told us they had done a great job! Finally,? *** has never seen any receipts from the "other company".The payment *** *** made was for transportation of his good from origin to destination, which *** completed, plus the time spent by the loaders.? *** *** never indicated then or now there was damage, and no claim has been received.However, while not admitting any liability, *** is willing to offer *** *** $for any misunderstanding that may have occurred during the moving process.? Thank you,MoveAmerica? ? ?

Dear ***:I carefully checked the sequence of events with Lauren, the *** Operations Manager to confirm the version of events I stated.? Lauren, who spoke to you many times during the course of coordinating your move, confirms my comments as follows:1.? You called her during? the loading phase of the move and complained that your wife did not like the loaders for unspecified reasons2.? She stated you mentioned you might get your own church people to help with the loading3.? The foreman of the loading company (U-Haul) spoke to you and your wife and was told everything was fine4.? Lauren spoke to you again and you confirmed that everything was fine with the loading, and that you were happy with the cost5.? At the very end of the loading job, you once again confirmed everything was fine with the loading job, so we released payment to the loading crew.? You gave the loaders a tip! 6.? You called her later that day and informed her that at the end of the load, your help showed up and restacked some things, according to you more "efficiently." This was after our crew was finished, we paid them, and you tipped them.Obviously there is a substantial difference between the events related by you and the timeline provided by Lauren.? I do notice that you stated Lauren said everything went smoothly.? What I cannot reconcile is why would you keep a crew you maintained did a terrible job until after they finished working and *** released their paymentAnd why would you tip them?? Now you maintain they did such a bad job that you should be refunded $or at least $952?? I regret your distress but clearly it was not expressed to either *** or the crew while the events were occurring.? Nothing about damage to walls or damage to furniture.? Nothing about any problems whatsoever.? As a gesture of goodwill I am willing to offer $100, but I still do not see where you have made a case that *** did anything wrong in any way that I can see

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? Complaint: ***
I am rejecting this response because: My attorney told me to get the information for the people that loaded my stuff I'm bakersfield! Bruce isn't reaponding to any phone calls he says that it isn't him even on his direct cell phone number! You leave a voice Mail and he doesn't respondLauren was contacting the loaders in bakersfield on their cell phone while they were at my house so she has the information! Also what is being done about the loaders cost that you in a email said that I would speak directly with Move America about? Lauren said she was working on it and that was months ago! Still nothingThis claim may be between me and the loaders but as a company that cares about their customers this should have never happened I shouldn't have been told that you were going to make it right and you were filing a claim and it was going to be taken care of! Then once you realize that they screwed me you said your hands were tied and you stopped responding or helping me! The least you could do is give me back my money that I paid move America for the loadersYou guys made profit off of all of my damaged furniture which was over $14,in damage that I have to replace on top of me paying Move America over $7,000!?
Regards,*** ***?

Attn:? Revdex.comWe now agree that our customer *** *** is absolutely correct in stating that the damage was caused by water leaking into the trailer from the roof, and not from any deficiency in preliminary packing or loading of the trailer.Evidently that was the basis of the trucker's offer to *** *** in excess of the liability limit of $per pound.? Clearly the carrier settled your claim on that basis, and we are awaiting receipt of the $check so we can forward it on to *** ***.Please accept my apology for any confusion regarding that point.? I regret that I was not aware of the trailer leak prior to my previous response.Sincerely,Howard G***PresidentMoveAmerica

Dear [redacted]:According to our records you have moved twice with [redacted].  The first move was in 2014, and the move which is the subject of this complaint began on November 2, 2015, and was delivered to you on November 10, 2015, slightly over a year ago.Up to the filing of this complaint, we heard nothing of any dissatisfaction regarding either of your moves with [redacted].  I would imagine the first one went well or you wouldn't have come back to us for the second move.The trucker indicated that you didn't complete the claims forms they required to settle your claim even after several requests for the information. [redacted] isn't a participant in the claims settlement process, and in the course of a claim would have no way of knowing what information was specifically required of you by the trucker.  Of course if you asked us for assistance we would have tried to the best of our ability to help you out, keeping in mind that the trucker settles the claim and not us.  But I don't think you ever let us know that you had a claim in progress.  Regarding the $0.10 per pound issue, that the is the released value you agreed to in your reservation agreement and also on the truckers bill of lading.  I'm not sure where the $0.60 per pound is coming from.  I discussed the insurance issue with Vanessa, but since it was over a year ago she did not recall ever saying that insurance wasn't needed.  Of course additional insurance is not a requirement, but it is always up to our customers to decide whether they want it or not.  The choice was always with you. We apologize for any inconvenience and offer $50.00 to you as a customer convenience refund

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 Complaint: [redacted]
I am rejecting this response because:  Your records are incorrect. Before my move to Idaho, I had never even heard of [redacted].  The email I passed on to you, Mr. G[redacted], in my last correspondence was indication that something is not well with your contracts group.  I have never been to Missouri or Texas let alone lived there. So this is the first and only time I will ever use [redacted]. Furthermore, I emailed and mailed a complaint to you Mr. G[redacted] on 11/29/15. Sadly, I didn't send it certified.  If you'd like a copy of that letter, I'd be happy to email it once again.Second, the ODFL truck drivers offered only the waybill and nothing more. Because ODFL is subcontracted by [redacted] or RailVan or whatever you all are DBA this week, it's your company's responsibility to convey options to your clients in their best interest. That was not done.  And when attempting to work with ODFL for a claim, they say the same about you, Mr. G[redacted]! Thank you for your $50 offer, however, the cost to repair the dresser mirror alone was more than that. So no thanks. The $0.60 per lb., according to your Revdex.com, is in compliance with state statue.  Since we're talking about your contract, Mr. G[redacted], discrepancies abound. For example, the quote indicates a $200 deposit. Then the next document, the contract, indicates in one spot the $200 deposit and towards the end a percentage of the quote. Which is it? When Vanessa called to collect the deposit, I was expecting to pay $200 per your quote but instead $285.10 was pulled from my account.  Another discrepancy is the # of days for transport. One document says one thing and another say something else. How many days is it really? And do your people really know where shipments are on any given day?I didn't even get into the whole Lauren debacle. She didn't know where our truck driver was for over 7 hours on 11/2!  She told us to head out and my mother could sign the trucker's form.  Then your bunk website, which is touted to hold the tracking # that tells me where my belongings are every step of the way did not work at all.  In fact, as I've indicated initially, Lauren didn't know where the shipment was when I called on 11/9 and 11/10. And when the driver backed the trailer into the driveway, he quickly unhooked and unlocked the trailer, grabbed a signature, and sped away.  The fact remains that there is obviously vital information that was omitted from this entire transaction. Had I been informed of who was hauling my personal belongings, I would have called them directly to inquire about protocol and known about any extra forms. That information was never conveyed by [redacted] representatives.  I wasn't even told who our loaders were.  A bunch of guys just showed up at the door. No business card. No company name. Sketchy business operations all the way around in which the consumer gets screwed when/if something goes wrong as in this case!  This method of operations leaves the consumer caught in the middle with no way to recoup losses.Again, because you subcontracted out to ODFL,compounded by the lack of clear communication, [redacted] should also be held accountable and liable for these damages. Regards,[redacted]