Rainbow Marine & Recreation Ltd

Atlantic Audi has offered the customer a $refund and this is our final offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Kelly Blue Book lists the Fair Market Value at $without the "fully loaded" options that were represented to be on the carAtlantic Audi is offering only 60% of the value, an increase from an earlier 30% offer They are not yet ready to take full responsibility for misrepresenting the model car in this transactionSeparately they refused to discuss this matter for days until I filed this complaintIn preparation for civil court, I have discovered pending and recent cases filed against this dealership involving the same personnel In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Atlantic Audi has worked out a settlement with the customer thank you Thabiti L**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In my initial complaint I stated that a key was owed as well as touch up paint The key has been received and the touch up paint is still owed as of now In regards to the touch up paint by the sales person Janida was not using any Audi ceritified touch up paint it was WHITE OUT from her desk! If the she had the touch up paint in hand then it would have been given to me upon pick up of the vehicle and I would not have an I OWE U for the items you didn't have If the car was delivered as promised touch up paint would not have been needed however that never happened and the scratches were never repaired from your body shop! I am still owed the touch up paint and when I spoke to Janida in August she stated she had the paint and was awaiting the key and would send them both together when I got a call last week from Stephanie and spoke to your parts department they stated the touch up paint was on order Extremely disappointed with the handling of these issues and it is now going on 1/months and they are still not rectified[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Typically they will ask if I have any paperwork knowing they did not give me any even though I was told I would be given paperwork during the transaction with proof that they took my Hyundai from meAs a business (especially one selling an expensive product) they failed to tell me the above information during the transaction (the Hyundai being in my fathers name?)This did not come up as an issue at all during the transaction and I asked them if it would be, they assured me it would notThey assured me the remaining payments will be taken care of and I saw them write down information about itSeems as though all of that paperwork went into the trashLooks like they did everything possible to get me into a new car but did not fulfill their promiseI told them the only way I would lease the Audi is if they took care of the Hyundai and they easily accepted (because what is $off of a $40,vehicle?)If they were not willing to make such a deal then why not tell the customer during the transaction instead of failing to make the payments and damaging credit and relations with that customer? And the fact that the sales person who sold me the vehicle ignored my complaint for days makes it seem that she knows she either made a mistake or they are purposely did it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Without further documentation from the customer we cannot review this matter further We have reviewed our records and have no information on the remaining lease payments for the customer's father

A check in the amount of $has been processed and is being sent out to the clientRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Audi West Islip

This will be the final response to this complaint by the Dealership.The TouPaint Pen was already mailed to the customerThe customer should receive this product within the next few days (if she did not receive it already)Robert JT [redacted] Legal Assistant [redacted] ***

This will be the first and only response in following with this complaint filed by [redacted] After reviewing the Customer’s ( [redacted] ) complaint, we have concluded that Atlantic Audi West Islip has done no wrongAttached please find the complaint filed by customer with the Attorney General of New York on December *, Also attached please find our response to the Attorney GeneralThe Attorney General’s Office has not made any further inquiries in connection with [redacted] ’s complaintIn the Customer’s Revdex.com Complaint, the customer indicates that he did not receive a trade in allowance (for the Hyundai Vehicle) from his original trade in (Chrysler Vehicle)As stated in our response to the Attorney General, the amount of $1,was the trade in credit from the ChryslerIn the Customer’s Revdex.com Complaint, the customer indicates that he was misled by statements and high-pressure sales tacticsIn the customer’s Attorney General Complaint, the customer did not indicate any of these accusationsBy the customer’s own admission, in his Attorney General Complaint he indicates that he had been corresponding with the Dealership and the dealership had kept him informedThis complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Audi West Islip

After speaking with customer a $gift card was sent to her as she agreed the paperwork was not doneAtlantic Audi is offering a $credit towards any service issue done in our repair shop Thabiti L**

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT b**n resolved because: [Unfourtnately, thats NOT what the advertisment is advertising! It clearly states a gift card, NOT a " Credit "Unfortunately, I yet to receive the " 50.00" as promisedAs stated prior, I want the gift card! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The Audi Qwas brought in to Atlantic Audi in August to diagnose where water was leaking into the vehicle and to repair the MMI Over the course of several months I was continually notified that the vehicle was fully repaired in which it clearly was not As of today water is still leaking into the front drivers side foot area, an original complaint I brought this vehicle in for and they stated multiple times that they repaired As for this accident Atlantic Audi claims is responsible for the vehicle not being repaired is a complete lie and false The only accident this vehicle has been in is a minor passenger side swipe How can a minor accident causing damage to a passenger side door affect the driver’s side? As previously stated Atlantic Audi continues to deny responsibility for charging my insurance company for repairs which are not related to the cause In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

After reviewing the Customer’s complaint, we have concluded that Atlantic Audi West Islip has done no wrongAttached please find an image titled “ [redacted] ”This image is a screen shot of the information searches which the customer approved via our online serviceAlthough the customer requested that the dealership not check his credit, the customer gave his permissible permission onlineOnce the customer gave his permission online, the credit check was performed automatically by an online service This complaint should not reflect badly on Atlantic Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the CustomerRobert JT [redacted] Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Attached to this response, please find a.pdf copy of Check No*** in the amount of $issued in favor of Fusion Auto FinanceAs informed by the customer this is the total amount dueFusion Auto Finance should receive this check tomorrow (2/*/2017)Respectfully, Robert JT** Legal
Assistant General Counsel’s Office Atlantic Audi West Islip

After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrongThe customer states that the dealership did not have permission to perform a credit check, however the customer did prepare an online application approving the dealership to perform
a credit checksAttached please find a .pdf copy of the confirmation of this online applicationPlease note, information such as the customer mortgage can be found on this document, of which the customer had suppliedAt this time, the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlementRobert JT** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Although the dealership does not feel that they have done anything wrong, as a sign of the dealership’s good faith, the dealership is willing to provide the Consumers with Seven Hundred Fifty 00/($750.00) DollarsPlease let me know if this is acceptable so I may advise the dealership and
prepare the appropriate paperworkIn addition, please contact Tom C***, General Manager of Audi West Islip in order to schedule your appointment for the detailing of your vehicleRobert JT** Legal Assistant General Counsel’s Office Audi West Islip

PLEASE SEE ATTACHED WE HAVE CONTACTED THE CUSTOMER SORRY FOR ANY INCONVENIENCE

Atlantic Audi has gone above and beyond for this customer in fixing repairs as per their insurance company and unfortunately do to accidents the vehicle has been in the vehicle may need possible diagnosing which the insurance company has to authorize since the customer does not want to come out of
pocket for repairsWe have also provided our loaner QAT NO CHARGE to the customer for several months during the time of us waiting for the insurance company to decide what they want to do concerning the vehicle at this point we recommend they can bring it to another Audi dealership since we can no longer provide a loaner car to the customer. Elliott L***