Rainbow Marine & Recreation Ltd

We have received and reviewed *** *** (the “Customer”) complaint and Atlantic Audi West Islip would like to inform you that the Key has been sent to the Customer We would like to address the Customer’s allegation that the Dealership used “White-Out.” Atlantic Audi West Islip only repairs
vehicles as recommended by the manufactureIn the cases where an Audi vehicle needs toupaint for small scratches and a like, Atlantic Audi West Islip uses a TouPaint Pen as recommended by the manufactureThough the TouPaint Pen maybe misidentified as a “Wite-Out” correction pen, it most certainly is notRobert JT** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT b**n resolved because:
[enclose please
documentation regarding Atlantic AudiThey have posted an advertisement you can receive a $gift card if you post your car on lineHowever, there isn't any information listed as far as a "deadline" and how much time you have to post your pictureI have been in several contacts with William in the sales department, Thabiti L**, General Manager Trish B*** internet Director, who assured me I would be receiving a "gift card for compensation, which I have yet to receiveThe bottom line is Im suppose to receive a $gift card for purchasing of my car with the dealershipI wanted information on policy and procedure of the photo and no one has responded to me! on the photo, in fact there isn't an official address via twitter/facebookI want my $gift according to the advertisement AND my $gift card for the aggravation and un professionalism! Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** *** *** is reaching out to the customer today to discuss the particulars of this deal We are hoping to work out a satisfactory deal with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:My issue is not resolved because the fact that my complaint was not fully addressed properly is evidentFirst, abusive sales practices were used from the very beginning, second, they promised to return my original car, the Chrysler 300, within days of my returning the Jeep that I had returned within hours due to mechanical issuesThey asked me to be patient, that they would put me in another Chrysler This did not happenThey told me not to worry, in a couple of months they would put me in another Chrysler 330, & to just buy another car in the meantimeI took the Sonata because I need transportation to go to the doctor frequently, and they knew this.The second car loan paperwork did not go back to the original transaction, giving me the trade in allowance for my original car, the original interest rate, etcThey even included a $car warranty and $anti theft warranty in the car loan that they did not tell me aboutPlus, I had to pay for car registrations and inspections fees instead of oneIf you look at the Attorney General's Alert from 2015, many of the same sales tactics were used against meThe resolution I want is for my Chrysler or an equivalent one to be returned to me, or the whole transaction canceled and ,my money refunded to me, plus clearing up my credit report of two loans being taken within a short period of timeThank you.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I will continue to follow up to ensure that Fusion has indeed been paid and that my credit score will not be affected as a result of Atlantic Audi's negligence
Sincerely,
*** ***

Please see attached Letter. Body of Letter:In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrongBy the Customer’s own omission, he stated that there was a disclosure on the Atlantic Audi West Islip web page in regards to the certification
The Customer also admitted that during the purchasing process, he was informed that the car was not certifiedAfter gaining the information that the vehicle was not a “Audi Preowned Certified” vehicle, he agreed and accepted a $1,discount off the certification feeThe dealership had been upfront and honest with the Customer in regards to the certification of the vehicleThe dealership had not conducted itself in a “deceptive marketing scheme” as alleged by the Customer

We have searched our records, and cannot find any documents pertaining to remaining payments on a lease or an agreement to make payments for this customer In addition it appears the lease payments in questions are under the customer's father's name, which we would not be able to build into
the customers deal as the father was not cosigning on the purchase of the new vehicle If the customer can provide any documents to the contrary we would be happy to review the matter again

By the customer’s own admission, the subject vehicle is currently with Atlantic Audi’s Service department and the customer is currently using a Audi Aas a loaner vehicleThe subject vehicle is currently with our service department to “fix” the dome light in the vehicleThough we have not
completed the repairs to the dome light, our assessment has indicated that the dome light is not working due to the light bulb filament being burned out(The light bulb needs to be replaced) The customer believed that the subject vehicle contained mold, however when Atlantic Audi’s Service Department removed the headliner, flooring and padding, service personal inspected the vehicle and took picturesService personal could not find any moldThough no mold was found, in good faith and to satisfy the customer, the dealership changed the headliner, flooring and padding of the vehicleThe dealership has consistently acted in good faithBy virtue of the foregoing, it is plainly clear that the Dealership has consistently acted in good faith and have fulfilled its obligations to the customerAt this time, the dealership does not feel that they have done anything wrong and is not in a position to offer the Consumer any type of settlementRobert JT** Legal Assistant *** *** ***
*** *** *** ***p

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for the responseThe only reason I was made aware of the aforementioned disclaimer was because it was brought to my attention by a sales personIt is by no means "clear and conspicous" as required by federal law under the jurisdiction of the FTCThe "dot com" disclosures as promulgated through the FTC have numerous requirements that must be metIn this instance, none of those requirements have been metAll disclosures must easily understood and in a font size legible to the consumerThe disclosure does even link to any statement that it is allegedly qualifyingIt is simply placed under the image of the vehicle with no referenceAdditionally, this appears to be a statement that is placed under every single used car image on the dealership's websiteThere is no specificity to the disclosure as it appears on other cars from different manufacturersFor instance, a Nissan being sold on the site would also say it qualifies for certification even though that is not possible because it is an Audi dealership not a Nissan dealershipThe same holds true for some Audi vehicles sold under the preowned sectionThe link to an Audi Scarries the same disclaimer as any other preowned vehicle but it could never be certified by Audi because it has over 60k miles in it, which does not meet the criteria for certificationThis alleged qualification disclaimer is simply blanketed on each used car webpage with the hopes that it affords the dealership an added level of legal protectionIts inconsisent use actually diminshes its effectiveness as one cannot discern when it is appropriately used or notAgain, this is assuming you can even see the disclaimer or understand what it means.The car was listed under the "certified"preowned categoryAccording to the NY AG's Car Dealership regulations, the use of the word "certified" must be linked to a manufacturer backed warranty program, not a dealership based option to certify a vehicle as they seem fitIt is unlawful to market a vehicle on numerous platforms, including third party websites, as being certified when it is notAtlantic Audi has done this on several sites and the *** even said it was being sold as a certified vehicle. Again, the word "certified" is inappropriately used.The only reason I purchased the vehicle was becasuse I had invested so much time and effort into finding the right vehicleThe purchase price of the vehicle I believed to originally included that extended protection planThe dealership's vehicles are listed at lower prices and marketed as certified to get consumers to come to the dealership that otherwise would not have comeAt the point of sale, I purchased the vehicle because I needed to acquire the vehicle in a timely mannerThe purchase does not make the marketing truthful or forthrightThe two are separate mattersThank you for your consideration in this matter
Audi SLink:***
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Sincerely,
*** ***

Atlantic Audi has offered the customer a $3000.00 refund and this is our final offer.

I HAD THE CUSTOMER COME IN AT NO CHARGE TO HIM WENT OVER THE CAR DID A WATER LEAK TEST  THERE ARE NO LEAKS THE CUSTOMER HAS TAKEN HIS CAR BACK AND CONFIRMED NO LEAKS SORRY FOR ANY INCONVENIENCE[redacted]

After reviewing the Customer’s ([redacted]) continued complaint, we still come to the conclusion that Atlantic Audi West Islip (the “Dealership”) has done no wrong. As stated in our previous response to [redacted] Washington’s complaint, we have responded to his Attorney General complaint and we have received no additional response from the Attorney General’s Office. As stated in our previous response to [redacted] Washington’s complaint, the Dealership has already given the customer the trade-in value for his vehicle (Chrysler Vehicle). This vehicle is no longer in possession of Atlantic Audi West Islip. Additionally, [redacted] Washington had mentioned in his Attorney General complaint, however he fails to mention here, that he owed $4,618.14 for the trade-in vehicle. The Dealership had made the payment for the Chrysler Vehicle AND gave the customer a trade-in value of $1,500. In turn, the totally value the customer received for his Trade-in vehicle was $6,118.14. By the customer’s own admission, in good faith the Dealership had immediately taken the Jeep Vehicle back and offered the customer two different vehicle to choose from. The customer picked the Hyundai vehicle which he is currently owns. Attached please find a copy of the Pre-Owned Vehicle Purchase Agreement of the Hyundai vehicle, which was supplied by [redacted] Washington in his Attorney General Complaint. This Agreement was executed by [redacted] Washington and it plainly states that the vehicle has an Extended Service Contract, Anti-Theft protection and that there is a Trade-in Credit. Also, on the Vehicle Purchase Agreement, by the customer request and in good faith of the Dealership, the Dealership had written down repairs to be made to the Hyundai vehicle if necessary. By virtue of the foregoing, the Dealership has consistently acted in good faith. From giving the customer a larger allowance on this Trade-in, taking the Jeep Vehicle back after the mechanical issues and promising repair to his currently vehicle, the Dealership proves it has been acting in good faith. This complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the Dealership has not made any demand or claim against the Customer. It should be noted that the Customer was in the showroom of Atlantic Audi West Islip last week looking at different vehicles. Though we could not find a vehicle in the price range for the Customer, his actions returning to the Dealership speak for themselves. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT b**n resolved because:

[Unfourtnately, thats NOT what the advertisment is advertising! It clearly states a 250 gift card, NOT a 200 " Credit ". Unfortunately, I yet to receive the " 50.00" as promised. As stated prior, I want the 250 gift card!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This will be the final response to this complaint by the Dealership.The Touch-Up Paint Pen was already mailed to the customer. The customer should receive this product within the next few days (if she did not receive it already). Robert J. T** Legal Assistant [redacted]

Without further documentation from the customer we cannot review this matter further.  We have reviewed our records and have no information on the remaining lease payments for the customer's father.

This will be the first and only response in following with this complaint filed by [redacted]. After reviewing the Customer’s ([redacted]) complaint, we have concluded that Atlantic Audi West Islip has done no wrong. Attached please find the complaint filed by customer with the Attorney...

General of New York on December *, 2016. Also attached please find our response to the Attorney General. The Attorney General’s Office has not made any further inquiries in connection with [redacted]’s complaint. In the Customer’s Revdex.com Complaint, the customer indicates that he did not receive a trade in allowance (for the Hyundai Vehicle) from his original trade in (Chrysler Vehicle). As stated in our response to the Attorney General, the amount of $1,500 was the trade in credit from the Chrysler. In the Customer’s Revdex.com Complaint, the customer indicates that he was misled by false statements and high-pressure sales tactics. In the customer’s Attorney General Complaint, the customer did not indicate any of these accusations. By the customer’s own admission, in his Attorney General Complaint he indicates that he had been corresponding with the Dealership and the dealership had kept him informed. This complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Kelly Blue Book lists the Fair Market Value at $4500 without the "fully loaded" options that were represented to be on the car. Atlantic Audi is offering only 60% of the value, an increase from an earlier 30% offer.  They are not yet ready to take full responsibility for misrepresenting the model car in this transaction. Separately they refused to discuss this matter for 60 days until I filed this complaint. In preparation for civil court, I have discovered pending and recent cases filed against this dealership involving the same personnel. 
 
 
 
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Sincerely,
[redacted]

After speaking with customer a $50.00 gift card was sent to her as she agreed the paperwork was not done. Atlantic Audi is offering a $200.00 credit towards any service issue done in our repair shop.  Thabiti L**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Typically they will ask if I have any paperwork knowing they did not give me any even though I was told I would be given paperwork during the transaction with proof that they took my Hyundai from me. As a business (especially one selling an expensive product) they failed to tell me the above information during the transaction (the Hyundai being in my fathers name?). This did not come up as an issue at all during the transaction and I asked them if it would be, they assured me it would not. They assured me the remaining payments will be taken care of and I saw them write down information about it. Seems as though all of that paperwork went into the trash. Looks like they did everything possible to get me into a new car but did not fulfill their promise. I told them the only way I would lease the Audi is if they took care of the Hyundai and they easily accepted (because what is $825 off of a $40,000 vehicle?). If they were not willing to make such a deal then why not tell the customer during the transaction instead of failing to make the payments and damaging credit and relations with that customer? And the fact that the sales person who sold me the vehicle ignored my complaint for 3 days makes it seem that she knows she either made a mistake or they are purposely did it.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]