Randall Electric Inc

Complaint: ***
I am rejecting this response because:Pioneer services has not addressed the fine that was posted to my account while I was awaiting appeal. All they have sent is a copy of emails. Pioneer refuses to make any contact by phone or email in response to the fines they assess. They continue to blame the HOA in an attempt to deny responsibility for their malfeasance. Pioneer refuses to explain the charges applied to my account. I asked for an accounting of the fines posted and Pioneer will not respond. They believe they can bill me indiscriminately and without justification for the charges Further, Pioneer has failed to apply my HOA dues to my account and continues to charge a late fee for the dues that have been paid. In attempting to resolve the issue, Pioneer has put up a brick wall and been completely non-compliant
Regards,
*** ***

The reality is that the company has over 20,customers and as the saying goes...you cannot please all the people all the time...especially when you are in the collection business as we are.That said, this owner has more than one property. When we received the change of address, only one
property was included with the change leaving the other property with the wrong mailing address in the system. This has been corrected and resolvedBoth accounts now have a small positive credit balance

Complaint: ***
I am rejecting this response because:Pioneer is only addressing one part of the issueIn this reply you have not acknowledged that I paid this to the title company during the sale of my condo which this money was then passed on to youYou then deducted that amount from a check that was sent to you in error. Not sure where the cents comes from??? Must be another accounting error on your side.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I do not consider this matter resolved I was sued frivolously and unnecessarily for HOA dues for which I never received a single notification, bill, invoice or call prior to the lawsuit Attached is proof that I was having my mail forwarded from my home address in Austin to where I was residing in New York City I had no problem receiving my credit card bills, phone bills, mortgage statements, bank statements, electric, gas & water bills, and personal correspondence at my forwarded address In fact, the "missing" HOA invoices seem to be the only pieces of correspondence that I did not receive at my NY address Did Pioneer actually attempt to invoice me before suing me? I'd like proof of it.I am rejecting their response because: I showed myself to be fully cooperative and willing to pay every time, once I became aware of the balances due I never tried to avoid payment, and therefore a lawsuit was utterly unnecessary As soon as the server informed me verbally of the $due in this lawsuit, I ordered payment, via my online bill pay, for immediate disbursement of the full $ I spoke with *** that very day and notified him that I had submitted payment in full Which is why I find it especially absurd that they insisted on re-serving me, this time to my new CT address Why would they bother incurring the $cost to re-serve me when I'd already agreed to pay in full, and I'd already submitted payment in full? If Pioneer wishes to spend their money frivolously when it's not necessary for the collections process, that's their prerogative Why should I have to pay for their frivolity, unnecessary belligerence, and poor invoicing process? Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have cut and pasted all responses into a document and do not find an answer to my issues so I will resubmit them again:1. I received a bill dated 10/28/for $in late fees, one from ayearbefore, none of which had I ever been contacted about/billed for previously.2. I had a conversation with *** wherein he agreed that if I paid $in late fees and all my dues for he would remove $in late feesThat was not done.3. Due to that action not taking place I was again charged late fees for July and August and was not alerted until late AugustI believed my money had been applied such that I was paid up through the yearI did e-mail on Sept 12th about that issue.4. As I stated in my original complaint-*** *** stated that when Pioneer took over the HOA in July of I owed $Why was I not alerted to that before it became $84? If you look at all of the documents I attached you will see that there are different dollar amounts reflected for that late fee.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The Pioneer rep stated on March that he recognized there was an error on the Bank's side and advised we would receive credit from an invoice dated December (*see attached) It's now months later, and I've sent over emails copying representatives from Pioneer with no response since the March correspondence Until I filed this complaint, then I received a request the next day...so obviously it was justified.This is a simple billing issue that has been recognized by the vendor & does not require a face to face meeting to resolve Simply applying the credit and informing us it's been done is basic customer service for any vendor Let's get it done
Regards,
*** ***

After many back and forth communications and phone conversations, it seems that we cannot come to a mutual agreement to resolve this matter The owner's recall of the events differs from that of the manager.The Board of Directors President has given instructions to the manager about the disposition of these fees and we have to follow those directives.We have to close this matter as we have nothing further to add or to clarify at this time

This complaint is a bit confusing The owner states her case clearly She forgot to make her annual payment and for whatever reason, never received a notice at the time stating she was late As she says, this can happen where someone forgets to make a payment that is due and makes
a mistake It is not clear that Pioneer failed to send a late notice, but it is clear that the owner did not receive one or does not recall receiving a late notice If Pioneer made a mistake and did not send a late notice or the US Mail failed to deliver a late notice then those could have been oversights or mistakes by Pioneer or the US Mail service.In either case, the owner asked for to be forgiven for her late fees and this was granted The late fees were removed as stated in her complaint We have done all we can do to resolve this matter and it was done prior to filing a complaint.Since the owner asked for relief from the late fees due to her oversight and this was granted; we ask the owner for the same in return Relief on our part for not notifying her timely after the payment was not received This should work both ways and a complaint should not have been filed.Even if Pioneer had successfully notified the owner after the payment was late, there would have been a justifiable late fee attached to the late payment However, even this fee was waived I ask that the owner withdraw this complaint

we agree Please also feel free to reach out to her as well ###-###-####

*** ***I have never has a board member use the Revdex.com portal for a platform to discuss Association business I have requested a meeting with the board in the near future to discuss this matter in person and will report the results of that meeting once it has occurred

Complaint: ***
I am rejecting this response because: the last correspondence I have which is attached shows that they rescinded their offer of waiving any late feesIn order for me retract my complaint I need to see a statement that shows that the $of late fees has been removedBecause I was late, I agree to paying one month worth of late fee, which is the $but I reject any of the additional fees accruedHad I been notified that I was late, I would have never let those fees just rack up.
Regards,
*** ***

Tell us why her*** approached me once his grandma gave notice to move. At that time he lived in the condo above her and asked if he could move in her unit. At that time, the price for that unit was $with vinyl wood floors and no damage to the paint. Our updated units at that time with newly installed wood floors and fresh paint throughout were listed at $899-950. With a large scale improvements, such as new balconies and new siding needing to be completed in the coming months, I told *** that since he was very familiar with his grandma’s home, would he accept it as is. He said he would. I met him at the unit on my inspection after his grandmother vacated and he asked about paint and patching a small area of vinyl that had been removed, I told him that I couldn’t do the paint and flooring at that time and that if the paint was done the price would not be $799. I also told him that as we got passed the large ticket repairs that are NEEDED, I would get the patch taken care of and that the paint would not happen due to his having to remove all of his belongings for the paint crew to do their job. He began to move his items into the unit taking over a month to do so. I never charged him for the rent on both units even though he occupied both for over a month. We had the utilities turned on in his new unit during his move and he never transferred them in to his name. We sent him the bill which as of this writing, he has not paid. During his new tenancy this summer, we have had air conditioning completely go out and needed to replace them at a large cost. These items are health and safety items for the families and they took top priority over the cosmetic wants of ***. During this time, he had made other repair requests which were not approved due to his having a balance on his account and the lease specifically indicates non-health and safety repairs will not be completed if the tenant owes money. He was told this and did not like that answer. I told him of the large bills from the AC issues and let him know that unfortunately I did not have the budget at that point to have his floor patch and dishwasher replaced We are still in the process of having the siding replaced and the balconies replaced as well, these are priority issues that can affect the tenants of this complex. The dishwasher was not working when he moved it as his grandmother broke it. I also had the working refrigerator from his old unit moved for him to his unit which did not have a working fridge. I did this even though I informed him we would not be providing refrigerators any longer in our units. He referenced a porch in need of repair and the porch is the balcony of his old unit which does not pose a risk to him as it is firmly attached to the building. This unit is currently vacant and will be rented once we have the balcony replaced. I’d like to add that this floor patch is not a safety issue as the patch area is less than 2-mm of an difference between the slab and the planking and is significantly less than any transition strip found in doorways. *** ***, Brokere

The owner has never voiced these complaints to me or to the Board of Directors to my knowledgehe is seeking to tell the Board of Directors what to do or to manage the community in a manner that is suitable to his needs. Pioneer does not control the Board of Directors, nor does Pioneer have a
vote as to who is elected to the Board of Directors.We take our direction from the elected representatives of the community and like any citizen, Mr*** is free to vote for anyone he believes will represent him on the Board when that time comes. The value of his real estate investment has risen significantly since he purchased three years ago. We cannot satisfy his requests as they are outside our scope of duties without Board approval and direction

There is a residual amount of money left on the account of $45. Suits are filed when there is a significant past due amount of unpaid dues on the account. The process server is paid to locate a Defendant and the charges can be based on the number of times the server must attempt to locate and serve a suit. The lawsuit was filed with a valid past due balance. The dues were not being paid timely and consequently a suit for collection was filed and was for a legitimate unpaid balance. The Association Board expects the balance on the account to be paid in full of $45. These are Association funds due for reimbursement and the management company is not in a position to waive or reduce these charges

I was hoping that there would be a positive result from discussions via the phone with Janice.  What was the outcome of those conversations?

Complaint: [redacted]
I am rejecting this response because:To reiterate the facts of this case:(1) I took the initiative to call Pioneer on Feb 10, 2016 to inquire about the newly-formed HOA, and find out what dues I owed.  I was told by [redacted] of Pioneer that I owed $193.17, which I paid that very same day.  I understood I was paid in full for the year.  During this call, I provided [redacted] with all my contact info, so he knew how to reach me.(2) Four months later I was shocked when I was served with a lawsuit for unpaid HOA fees in the amount of $634--of which only $358 were actual HOA dues; the rest was assorted legal fees.  Not a single piece of correspondence or invoice preceded the lawsuit, despite the fact that my mail was being forwarded to my new address, and I was having no trouble receiving any of my other mail or bills.  I would have gladly paid any bills had I been aware of them.  I never showed myself to be anything other than cooperative and willing.  This lawsuit was completely unnecessary and frivolous--it could have easily been avoided had they done a better job of communicating with me.(3) Despite feeling slighted by being sued frivolously, I paid the full balance of the suit the very same day I was served--including the $276 in unnecessary legal fees. I sent in the payment on June 3rd, and immediately sent [redacted] an email notifying him that the payment had been made in full.  I have the email trail documenting this.(4) Even though I paid the $634 in full, Pioneer somehow still felt it was necessary to serve me AGAIN at my new address, which I had provided by phone to the server.  Had I been trying to be difficult or avoid paying my dues, why would I have given my new address to the server?  I was just trying to get this resolved.  I didn't realize at the time that this way of doing business is standard MO for Pioneer. Now that I've read 45 scathing reviews about Pioneer, and seen that 9 Revdex.com complaints have been filed against them in the past 3 years, I understand that excessively confrontational & litigious interactions are the norm for Pioneer. Whatever happened to just sending an invoice, or placing a phone call for collections?(5) Pioneer is now seeking to collect an additional $45 from me for the duplicate lawsuit service, which was once again, totally unnecessary since I had already paid the $634 in full when they mailed out the second service.  If they choose to spend their money this way, serving unnecessary papers after I'd already paid the balance of their frivolous lawsuit in full, that's their prerogative.  But I've already paid nearly double of what the actual HOA fees were for the year in unnecessary legal & late fees; I refuse to pay any more for their mean-spirited and impractical way of doing business.I'd like to ask the Revdex.com to intercede at this point, as it appears like we will not be able to resolve this matter amicably.  
Regards,
[redacted]

We are happy to help. Can you please be specific as to how and where the statement of your account history does not match up with your records.  That way we can focus on the actual problem or concern and determine the correct information and the best course of action.We want your account...

records to accurately reflect your payment history and our invoices and charges.Thank you for your cooperation.

The Association has rules and regulations on how property must be maintained.  When these rules are violated, notices are issued to the owner informing of the violation and providing ample time to correct the violation, request more time or appeal the notice of the violation.  Fines are...

issued beginning at $50.  Prior to any fine being issued, there is a Friendly Reminder notice sent and then after that; a Warning notice sent.  Each notice allowing for corrective action in the form of a resolution of the violation, extension of time through a plan of action or appealing the notice if the owner believes it was not founded.The owner was issued a $50 fine after receiving two prior notices.  In each letter the owner was given the option to appeal the notice if they did not agree with the findings.The Board of Directors is not a party to this Revdex.com complaint.  They are the entity empowered to change the rules, hear an appeal or remove a fine.  Pioneer takes the blame for sending out these notices, but we are simply administering the rules according to the Deed Restrictions/Covenants and Rules set forth by the Association that apply to every property in the community.  These rules were agreed to by each owner as part of buying into the subdivision at the time of closing.Finally, the fines are not retained by Pioneer so it is untrue to say that we are enriching ourselves by issuing a fine.  That is simply not the case.Each notice has a photo included and the date of the citation.  If the photo does not accurately reflect what was visible at the time it was taken, the owner always has the right to appeal the notice.  It is clearly stated in the letter how to appeal.If Pioneer wanted to remove the fine we would not have the power to do so, unless the address and the photo did not match and it was an actual error in owner/address/photo.  Otherwise, the Revdex.com and Pioneer cannot reverse a fine.It would the like complaining to the Revdex.com for receiving a traffic citation in the neighborhood.  Neither party has the jurisdiction or the authority to remove a traffic violation.  Finally, we do understand that it is not pleasant to receive a notice of violation.  No one likes to be told that they are violating the rules especially if they are otherwise well intended and abiding members of the Association.I am truly sorry for the experience and unpleasant nature of this aspect of management.  We know the tendency is to shoot the messenger, but this would be misplaced anger and not a path to a positive resolution. In closing, we welcome any owner asking for another staff if the relations with someone become strained.  We would like to move past this situation with a positive outcome.

Complaint: [redacted]
I am rejecting this response because:It appears that nothing is going to be resolved by the business, that they feel charging me $156 in late fees without contacting me in a timely manner is acceptable business procedure. Or as they stated .  “It is not a large sum of money and we do understand the principal on both sides of the matter.”For a person with kids in college it is the cost of a textbook and the lack of effort on their part to alert homeowners if there is a problem; is a problem.
Regards,
[redacted]