Randall Electric Inc

Complaint: [redacted]
I am rejecting this response because:
I do not feel that removing one late fee, one I was charged while trying to work things out with [redacted], is acceptable in light of him not using the money I paid last year in the way he and I had agreed. Regards,[redacted]

Just to clarify, we do not charge late fees on a late fee.  Only a past due balance equal or greater than a monthly payment receives a late charge if not received by the 15th of the month.  Dues are due on the 1st and late after the 15th.  The board strictly enforces these rules because there are always reasons why people may pay late and they want all owners to be treated equally and not arbitrarily.  The board determines the late fee and the covenants determine the payment dates.  Neither of which the management company controls.We are sorry that this could not be fully resolved to the owners satisfaction.  It is not a large sum of money and we do understand the principal on both sides of the matter.

Tell us why her[redacted] approached me once his grandma gave notice to move.  At that time he lived in the condo above her and asked if he could move in her unit.  At that time, the as-is price for that unit was $799 with vinyl wood floors and no damage to the paint.  Our updated units...

at that time with newly installed wood floors and fresh paint throughout were listed at $899-950.  With a large scale improvements, such as new balconies and new siding needing to be completed in the coming months, I told [redacted] that since he was very familiar with his grandma’s home, would he accept it as is.  He said he would.  I met him at the unit on my inspection after his grandmother vacated and he asked about paint and patching a small area of vinyl that had been removed, I told him that I couldn’t do the paint and flooring at that time and that if the paint was done the price would not be $799.  I also told him that as we got passed the large ticket repairs that are NEEDED, I would get the patch taken care of and that the paint would not happen due to his having to remove all of his belongings for the paint crew to do their job.  He began to move his items into the unit taking over a month to do so.  I never charged him for the rent on both units even though he occupied both for over a month.  We had the utilities turned on in his new unit during his move and he never transferred them in to his name.  We sent him the bill which as of this writing, he has not paid.  During his new tenancy this summer, we have had 6 air conditioning completely go out and needed to replace them at a large cost.  These items are health and safety items for the 6 families and they took top priority over the cosmetic wants of [redacted].  During this time, he had made other repair requests which were not approved due to his having a balance on his account and the lease specifically indicates non-health and safety repairs will not be completed if the tenant owes money.  He was told this and did not like that answer.  I told him of the large bills from the AC issues and let him know that unfortunately I did not have the budget at that point to have his floor patch and dishwasher replaced.  We are still in the process of having the siding replaced and the balconies replaced as well, these are priority issues that can affect the tenants of this complex.   The dishwasher was not working when he moved it as his grandmother broke it.  I also had the working refrigerator from his old unit moved for him to his unit which did not have a working fridge.  I did this even though I informed him we would not be providing refrigerators any longer in our units.   He referenced a porch in need of repair and the porch is the balcony of his old unit which does not pose a risk to him as it is firmly attached to the building.  This unit is currently vacant and will be rented once we have the balcony replaced.   I’d like to add that this floor patch is not a safety issue as the patch area is less than 2-3 mm of an difference between the slab and the planking and is significantly less than any normal transition strip found in doorways.    [redacted], Brokere...

The information transferred from the prior management company, [redacted], was unfortunately not organized in a useful or helpful manner.  It took much research to resolve the account balance and eventually clear the account.  The late charges have been removed and the account has a zero...

balance and is fully current on all charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]