Randall Electric Inc

I do not know what rejecting the response means to the Owner who has still not identified himself or herself by name.  The current records for the home mentioned in my last response accurately reflect the standing fines assessed to this residence.  There is no other action the management company can take without Board approval, which has to come only when there has been a valid appeal filed by the owner.  Pioneer has not stake or benefit either way from the outcome.  Pioneer does not receive any compensation from the fine or fines and is not vested in whether an owner has a fine that is removed by the Board.

Complaint: [redacted]
I am rejecting this response because: I am unwilling to state that I accept your response and to resolve this complaint number until I have had the opportunity to speak to [redacted]. I look forward to the opportunity to discuss this with her. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still being charged $130 in late fees without being alerted for 1 full year after the first late fee. Also that the verbal agreement that I made with [redacted] has been forgotten and I did not realize I needed to record that conversation or verify by e-mail while he was on the phone.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of an $84 credit in May 2016 for invalid invoice dated December 2015 with initial inquiry March 2015 is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I first contacted [redacted] on Sept 12th about the latest bill and was still charged a late fee on Sept 15th.Stephan, I apologize if I was to stop responding a few messages ago, I really believed Janice and I would be able to reconcile this matter. For now I would like to restate my 4 issues:1.    I received a bill dated 10/28/15 for $84 in late fees, one from a year before, none of which had I ever been contacted about/billed for previously.2.    I had a conversation with [redacted] wherein he agreed that if I paid $39 in late fees and all my dues for 2016 he would remove $45 in late fees. That was not done.3.    Due to that action not taking place I was again charged late fees for July and August and was not alerted until late August. I believed my money had been applied such that I was paid up through the year. I did e-mail on Sept 12th about that issue.4.    As I stated in my original complaint- [redacted] stated that when Pioneer took over the HOA in July of 2014 I owed $15. Why was I not alerted to that before it became $84? If you look at all 3 of the documents I attached you will see that there are 3 different dollar amounts reflected for that late fee.  I am and continue to be incredibly confused by the bookkeeping I see reflected. Such as, why on the latest bill was there a charge then a credit in October when there was no action required?
Regards,
[redacted]

No additional late fees were incurred while discussing the account or working through the process. It would really assist me in evaluating the actions of the property manager and the president of the association to understand why the assessed late fees (now 2) were not accurately and appropriately levied based on when the dues were paid and received.

When tenants move from a property, there are often issues with the property condition.  If there is a discrepancy in what the tenant believes are legitimate back charges and what the property manager believes are valid charges then these issues should be discussed.  Management takes photos...

and uses the original property condition form to evaluate the charges as of the move out date.If the tenant has specific charges (all are itemized) that they believe should not have been levied, we would need that feedback.  The yard and property condition were very subpar when the tenants moved out.

Complaint: [redacted]
I am rejecting this response because: on multiple occasion when calling pioneer they confirmed it is up to the propriety manager to decide if they want to waive the fees. Even the property manager confirmed that. When asking for contact information for the hoa committee or board of directors they stated pioneer is just it and no other contact information exist. In addition I doubt a Board of directors would think it is normal that when pioneer changes software and suddenly they post your credit a few days after payment it is okay to charge a late fee which is larger than the payment. Especially in the first month the software changed occurred and the people were not informed of a change in posting date.

This party did not identify themselves by name and we do not have an address [redacted].  We have only one matching numberical address of [redacted] in the Hillcrest Subdivision.  If this is the person sending the complaint, they need to follow the procedure set up by the...

Community Association and ask for an Appeal of the fine in writing and submit that to management for Board review.Pioneer does not control the process used by the Association to assess fines for violations.  If an owner does not agree with the fine that has been assessed then they owner must file a written appeal to the fine.

The differential amount of the coupons for the reprint was $84 due to a scan line error.  Pioneer did not benefit from the coupon booklets.  They are part of the dues payment system that has been in place for 14 years and an approved process by all prior boards.

Complaint: [redacted]
I am rejecting this response because:there is no response from them yet. 
Regards,
[redacted]

[redacted], Below is a series of email exchanges between the complaining party and our property manager.  It clearly shows ongoing and responsible responses with our company. It is our job to send out these notices.  The violations are not something we have any vote or control over as they...

are listed in the legal documents signed by the property owner along with their agreement to abide by these rules.  We do not vote on an appeal, we cannot change the rules and we are only the messenger.

Please send copies of any email correspondence you have had with staff on this matter to me directly at [redacted] so I can review the history.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I am attaching copies of the original bill, the accounting record from my HOA president and the latest statement of account from Pioneer. I will be happy to talk to someone at your business so we can have a conversation about the differences. Without all 3 there can be no explanation, I tried that. It also seems the there is confusion about my original issue so I will bullet it here so we can “focus on the actual problem or concern.” 1.    I received a bill dated 10/28/15 for $84 in late fees, one from a year before, none of which had I ever been contacted about/billed for previously. 2.    I had a conversation with [redacted] wherein he agreed that if I paid $39 in late fees and all my dues for 2016 he would remove $45 in late fees. That was not done. 3.    Due to that action not taking place I was again charged late fees for July and August and was not alerted until August. I believed my money had been applied such that I was paid up through the year. 4.    As I stated in my original complaint- [redacted] stated that when Pioneer took over the HOA in July of 2014 I owed $15. Why was I not alerted to that before it became $84?
Regards,
[redacted]

We would really like to resolve this matter in an amicable manner.  Insulting Pioneer is not the best way to achieve that goal.  The .03 difference in the account balance was on the account from the prior management company based on funds received in the past on the account.  It is not a mistake or error as best we can tell and the records in that regard are accurate.  These are not Pioneer funds, they are association funds and we have to accurately account for every ledger.I had requested that [redacted] have another phone conversation with the seller to discuss the math and see if we can get closure on this in a more efficient manner.  She will be calling tomorrow, Thursday.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I am unwilling to state that I accept your response and to resolve this complaint number until I have had the opportunity to speak to [redacted]. I look forward to the opportunity to discuss this with her. Regards,[redacted]

I believe that this matter has been resolved.Paying HOA dues and fees is the responsibility of each owner in a community.  Pioneer follows the billing practices of each community it managers and enforces the fees and charges levied by that community.Pioneer is a 40 year old dynamic real estate...

management, sales and leasing organization.  We have an A+ rating with the Revdex.com and a 4.0 with Google.  We do not subscribe to Yelp, nor are we willing to pay Yelp to allow positive reviews to be posted to their site.  We do not take the hits for our clients over $45 because we enjoy the abuse.  We enforce the rules because its our job and give every owner the same timeline in which to pay their dues.We are so sorry to cause this much strife and concern. I hope we can all move forward in a more positive and productive manner.

This is an unfortunate situation where a returned check cost the Association to be charged by the bank.  These are not Pioneer funds or bank accounts, they belong to the Association.  Since the check was returned, regardless of the reason, the bank considers it a returned "item" and...

charges a fee.  The prior management company handled this transaction and would not likely refund the money to the owner.  We are not in a position to give back money that we do not have under our control.  The owner seems to be charged twice for the $35 NSF fee and is owed $34.97 (.03 less than $35 in her account).  We can take these funds from the HOA, but this is all that she would be entitled to be paid.

Complaint: [redacted]
I am rejecting this response because: I  [redacted] HAVE CALLED THE HILLCREST HOA A LEAST THREE TIMES AND SENT A LETTER TO THEM .LET ME EXPLAIN..   I RECEIVED A NOTICE OF A  $100 FINE, THE PICTURE OF THE VISABLE TRASH CAN WAS NOT (I REPEAT WAS NOT ) AT [redacted]...WHAT I HAVE BEEN ASKING FOR IS A RETRACTION  IN WRITTING OF THE FINE  AND NOW AN APOLOGY BECAUSE IT HAS NOT BEEN CORRECTED AS FAR AS I KNOW ..
Regards,
[redacted]

To our concerned property owner and Revdex.com representative: Piioneer administers the operations and accounting for the Association.  We take our direction and set fees according to rules and directives from the Board of Directors.  This owners concerns were presented to the Board of...

Directions and the fees charged were not removed in accordance with their determination that the charges were valid and should not be compromised or waived.  We must follow the instructions from the Board as part of our agreement and cannot change these fees or remove them without that authority or approval.I am very sorry that this owner is not satisfied with the situation and would like the charges removed, however we are just the messenger and administrator; we are not the decision makers for the association and regret that we cannot fulfill this owner's request.