August 24, Revdex.com of WisconsinAttn: [redacted] WGreenfield AvenueMilwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, The documentation in Mr [redacted] ’s account, from multiple associates, clearly states that he acknowledged forgetting to change his shipping address in his online account and shipping his order to the incorrect address As previously communicated, a refund will be issued when the product is returned back to our warehouse A refund cannot be issued without the order being returned, as we shipped it to the address Mr [redacted] chose at the time he placed the order online and we did not make any error in the processing or shipping of this orderThank you for your timeLindsey Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ONLY if I NEVER am contacted by mail, email, phone, smoke signal, drone or any other means Eastbay has available to them There is NO EXCUSE I've had to deal with this issue for almost years Regards, Gary [redacted]
September 1, 2015Revdex.comAttn: [redacted] *** RE: Complaint ID # [redacted] – [redacted] ***Dear [redacted] ,I received your correspondence and reviewed the information that Mr [redacted] provided His account shows that his online order did not download correctly into our system and was not transmitted to our warehouse This is a rare occurrence, but I completely understand his frustration The only reason he was even charged for the order is because PayPal requires us to collect funds immediately (versus credit/debit cards where payment is only taken when the order ships out) PayPal does regularly review their orders and reach out to us on orders like this, but unfortunately it can sometimes take up to a month for us to be made aware of the situation.Mr***’ account shows that his PayPal account has been refunded in full for the order that was not placed in our system We would be happy to honor the lower price on a reorder, and there are two ways we can achieve that Mr [redacted] can call in to place his order over the phone with a credit/debit card, which would allow us to adjust the price on the spot (We could also upgrade his shipping at no cost.) If he would prefer to use PayPal, the order would have to be placed online and we would issue a refund for the difference back to his PayPal account after his order ships out I have documented all information in his account (customer # [redacted] ) so our customer service staff is aware, and we will assist Mr [redacted] with the option that he chooses I sincerely apologize for any inconvenience this situation caused to him, and we look forward to resolving it for him as soon as possibleThank you,Lindsey [redacted] Eastbay
February 9, Revdex.com of Wisconsin Attn: [redacted] RE: Complaint # [redacted] – Margaret [redacted] Dear [redacted] , I received your correspondence indicating non-response to complaint # [redacted] and reviewed the information in Ms [redacted] ’s account I had not previously received a copy of this complaint I see that we did make several errors in regards to refunds on Ms [redacted] ’s account and that the leadership handling the resolution of those situations did not follow up with her appropriately I sincerely apologize for the additional inconvenience that we caused and for the poor customer service she received The most recent activity on Ms [redacted] ’s account indicates that all pending refunds were pushed through to PayPal as of 1/29/and no outstanding refunds remain If she has any additional questions or concerns, she is welcome to contact me directly at [redacted] and I will respond immediatelyThank you for your timeLindsey [redacted] Eastbay Tell us why here
The shoes that I received had literally been put on my sons foot one time to try on There was NO dog or cat hair as we DO NOT OWN A PET!!! To say that they found a piece of hair on the shoe and now they are calling them dirty is absolutely insaneThere is absolutely nothing wrong with these shoes and I want my refund I can send pictures of the shoe and the inside
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in all my previous responses, Eastbay is lieing again They keep changing their story I have stated many times that I DID NOT order what was in the box, and I DID NOT order a women's shoe! My girlfriend was holding the box because it contained the women's shoes that she was buying for herself I have stated may times before that I spoke with the assistant manager and told him I was ordering a pair of MEN'S shoes for ME! I was never shown this "mystery slip" that Eastbay keeps talking about, but the manager verbally verified with me that he had two pairs of men's size left in the warehouse, and that he would have them shipped to the store I would be getting these at the sale price as wellIf Eastbay doesn't want to give me the sale price that I was promised, at least stop lieing! This is extremely unprofessional Their assistant manager made a mistake, and I will not accept the way Eastbay is handling this situation Why would the assistant manager tell me they had the men's shoes at the sale price, and then the store manager tells me they are not part of the sale the next day when I came to get the shoes that were supposedly ordered from the warehouse? Eastbay, stop implying that I am lieing because I am not, and I know exactly what happened Take ownership for your employee's mistake! Regards, [redacted]
September 13, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr [redacted] commentsAll returned products are inspected by our Returns Department Unfortunately, the returned product number [redacted] - Under Armour Highlight LUX MC (size 13.5), was in unacceptable condition to accept as a return to restock The product was returned to Mr*** on 8/31/Thank you for your time [redacted] Eastbay Customer Service
August 19, [redacted] *** RE: Case #– [redacted] Dear ***,I have received your correspondence and reviewed the information in Mr***’s account I have included the information from our website explaining our two rush shippingoptions (Next Business Day and Business Days) as well as the details of the 3-Business Day service that was chosen for Mr***’s order Any packages that are not sent via rush service do take hours to leave our warehouse, and the shipping time begins with the first business day after shipment.Heather left notes in Mr***’s account following their conversation confirming that when they spoke, his order could no longer be changed or cancelled, so unfortunately we did not have the option of changing the shipping method or cancelling the order at that time.I sincerely apologize for the inconvenience Mr [redacted] experienced with his order and for any confusion regarding the shipping timeframes I have issued a refund of$back to his credit card to reimburse him for the shipping costs on his order (He should allow 5-business days for his bank to process the funds back to his account.) Thank you, [redacted] Eastbay
March 10, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, The order Ms [redacted] is referring to was actually placed under the name of [redacted] ***The order was placed 2/26/ Upon going through the checkout process on our web site, the shipping name and address is entered and also available for review prior to submitting the orderOnce an order has started processing, we are unable to modify or cancel the orderTherefore, when Ms [redacted] contacted us requesting to change the shipping address or cancel the order, we were unable to and informed her of our policy on modifying orders The order was processed, shipped, and delivered to the address requestedThere was no error made on our part upon processing or shipping the orderWe are unable to retrieve an order that was delivered to the address requestedMs [redacted] has contacted us numerous times and has been provided with all details regarding her orderThank you for your time [redacted] Eastbay Customer Service
January 18, Revdex.com of Wisconsin Attn: Stacy [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear Stacy, I apologize for the delay in responding as I did not receive the previous notificationI have reviewed the information in Mr [redacted] ’ accountMr [redacted] ’ order was delivered via UPS on 12/15/and signed for by “Harden” We are sorry to hear that Mr [redacted] did not receive the packagePer Mr [redacted] ’ previous contact with us, a PayPal refund of $was denied by PayPal due to his dispute with the original PayPal charge I have emailed Mr [redacted] to inform him that once he has dropped the dispute with PayPal, he may then contact our Operational Support Department at to request the PayPal refundThank you for your timeJane [redacted] Eastbay Customer Service
February 8, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr***’s comments Order number [redacted] shipped 1/5/to the address requestedUSPS tracking results indicate the package was delivered 1/13/ Per Mr***’s contact with us on 1/21/18, a delivery investigation was requested with USPSI have contacted our Prepaid and Claims Department regarding the results of the delivery investigation A credit card refund of $has been requested today, 2/8/18, for the lost package The refund will process to Mr***’s credit card within the next 5-business daysAn email notification has also been sent to Mr [redacted] to inform him of the delivery investigation resultsUSPS may not always require a signature upon deliveryAs a future reference, Mr [redacted] may call us to place an order and request the package to be noted, “Signature Required” upon deliveryIf an order is placed via our web site, we do not offer that option Thank you for your time [redacted] Champs Sports Customer Service
January 20, Revdex.com of Wisconsin Attn: Bradley Colmerauer WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Terrika [redacted] ) Dear Bradley, I apologize for the delayed response as the previous complaints were not receivedI have reviewed Terrika’s account and also his Star Club account number [redacted] We have sent rewards to his email address provided, as they were earnedWe apologize if they were not receivedTerrika has used some of the rewards from August; therefore, appears to be receiving them nowOur Operational Support Department has requested rewards to be resent on the following invoices: [redacted] If Terrika has any further concerns he may call our Operational Support Department at ###-###-#### and request to speak with the Team LeadThank you for your timeJane [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] no any one had receive the package.usps had lost it.I had contact with eastbay to get the sign.they can not give it to me.this is should be get by the sender from usps and then give it to me.I can use it get lost from freight forwarders.Thank you!
July 16, 2015 RevDex.com of Wisconsin Attn: [redacted] Re: Complaint # [redacted] – [redacted] Dear [redacted] , As stated in all previous responses, the box that was brought to the counter with a request to order was the women’s version of the shoe. For this reason, it was the women’s product number that was written on the order slip that was filled out at that time. When Mr. [redacted] tried to reorder the item, at that time it was discussed that he wanted the men’s version and not the women’s. Again, I apologize for any inconvenience but the sale price will not be honored on the men’s version as it was not part of the 50% off tent sale pricing and it is not the item that was originally requested. Thank you, Lindsey B [redacted] Eastbay Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed the information that Mr [redacted] provided I sincerely apologize he is having such a difficult time getting his information removed from our mailing list despite multiple requests I have sent notice of this matter to our circulation manager with a request for immediate removal of Mr [redacted] ’s address from any and all of our mailing lists He is aware this is an urgent request and will handle it as such This will ensure no new catalogs will be printed with Mr [redacted] ’s address; however, I am not able to pull any catalogs already printed with his information that may be in the process of going out I do apologize for this as I definitely share his frustration of receiving unwanted mail and catalogsIf there is anything more I can do, Mr [redacted] is welcome to contact me directly at [redacted] and I’ll be happy to assistThank you for your time [redacted] Customer Care Supervisor Eastbay
April 11, Revdex.com of Wisconsin [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Niu [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s additional commentsWe are unable to offer any discount or refund to Mr [redacted] for order number [redacted] ( [redacted] )Mr [redacted] entered a promotion code that is offered to Eastbay employees, only Mr [redacted] is not an Eastbay employee and is not eligible for that offerWe would like details provided as to how Mr [redacted] received the employee discount codeThank you for your time [redacted] Eastbay Customer Service
I just received word from Nike, that the shoes I had complained about, sold by Eastbay aren't even licensed shoes! They are an illegal copy manufactured by someone else so my product purchased wasn't even the real thing!!!Thank you,David [redacted] , AIA NCARB LEED AP
August 29, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***)Dear ***, I have reviewed Mr***’s comments.I apologize for any disappointment regarding the backorder status of the requested product The order was cancelled on 8/6/per Mr***’s request Since the order was canceled before being processed for shipment, Mr***’s credit card was not chargedAny transaction appearing on his credit card statement is a pre-authorization ensuring that the credit card funds were availableOnce the order has been canceled, the credit card hold typically lasts anywhere from to days, depending upon the bank’s policyIf the authorization is still pending as of this date, we would be happy to contact Mr***’s bank to let them know the order was canceled and to release the fundsMr [redacted] may call our Payment Verification Department at ###-###-#### for assistanceThe bank name, telephone number and fax number will be requested at that time:Thank you for your time [redacted] Champs Sports Customer Service
January 11, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Jason G [redacted] Dear ***, I apologize for the delay in responding as I did not receive the first notificationI have reviewed the information in MrG***’s account I emailed MrG [redacted] today, 1/11/and apologized for any disappointment regarding his shopping experience with us I requested the name of the associate he communicated with who was rude Our main priority is to provide the ultimate in customer service to everyone I confirmed that a UPS Return Label and also a copy of his invoice were processed on 12/26/ The processing time for a Return Label is one business dayHowever, due to the busy holiday season, we do advise to allow 24-hours In regards to the return processing time, details within the Return Policy on our web site, state the following: “The time for your return to reach us and be processed is approximately 10-business days from the date it was returned.” However, due to the holiday season, we are advising customers to allow 3-weeks as our Returns Department is very busy with the abundance of returns We have not yet received a return from MrG*** Once his return has been received and processed, an email notification will be sent to him Thank you for your timeJane Martin Eastbay Customer Service
August 24, Revdex.com of WisconsinAttn: [redacted] WGreenfield AvenueMilwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, The documentation in Mr [redacted] ’s account, from multiple associates, clearly states that he acknowledged forgetting to change his shipping address in his online account and shipping his order to the incorrect address As previously communicated, a refund will be issued when the product is returned back to our warehouse A refund cannot be issued without the order being returned, as we shipped it to the address Mr [redacted] chose at the time he placed the order online and we did not make any error in the processing or shipping of this orderThank you for your timeLindsey Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ONLY if I NEVER am contacted by mail, email, phone, smoke signal, drone or any other means Eastbay has available to them There is NO EXCUSE I've had to deal with this issue for almost years Regards, Gary [redacted]
September 1, 2015Revdex.comAttn: [redacted] *** RE: Complaint ID # [redacted] – [redacted] ***Dear [redacted] ,I received your correspondence and reviewed the information that Mr [redacted] provided His account shows that his online order did not download correctly into our system and was not transmitted to our warehouse This is a rare occurrence, but I completely understand his frustration The only reason he was even charged for the order is because PayPal requires us to collect funds immediately (versus credit/debit cards where payment is only taken when the order ships out) PayPal does regularly review their orders and reach out to us on orders like this, but unfortunately it can sometimes take up to a month for us to be made aware of the situation.Mr***’ account shows that his PayPal account has been refunded in full for the order that was not placed in our system We would be happy to honor the lower price on a reorder, and there are two ways we can achieve that Mr [redacted] can call in to place his order over the phone with a credit/debit card, which would allow us to adjust the price on the spot (We could also upgrade his shipping at no cost.) If he would prefer to use PayPal, the order would have to be placed online and we would issue a refund for the difference back to his PayPal account after his order ships out I have documented all information in his account (customer # [redacted] ) so our customer service staff is aware, and we will assist Mr [redacted] with the option that he chooses I sincerely apologize for any inconvenience this situation caused to him, and we look forward to resolving it for him as soon as possibleThank you,Lindsey [redacted] Eastbay
February 9, Revdex.com of Wisconsin Attn: [redacted] RE: Complaint # [redacted] – Margaret [redacted] Dear [redacted] , I received your correspondence indicating non-response to complaint # [redacted] and reviewed the information in Ms [redacted] ’s account I had not previously received a copy of this complaint I see that we did make several errors in regards to refunds on Ms [redacted] ’s account and that the leadership handling the resolution of those situations did not follow up with her appropriately I sincerely apologize for the additional inconvenience that we caused and for the poor customer service she received The most recent activity on Ms [redacted] ’s account indicates that all pending refunds were pushed through to PayPal as of 1/29/and no outstanding refunds remain If she has any additional questions or concerns, she is welcome to contact me directly at [redacted] and I will respond immediatelyThank you for your timeLindsey [redacted] Eastbay Tell us why here
I accept the response from the retailer and accept their offer of a $discountPlease contact the business to have this applied to my order
The shoes that I received had literally been put on my sons foot one time to try on There was NO dog or cat hair as we DO NOT OWN A PET!!! To say that they found a piece of hair on the shoe and now they are calling them dirty is absolutely insaneThere is absolutely nothing wrong with these shoes and I want my refund I can send pictures of the shoe and the inside
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in all my previous responses, Eastbay is lieing again They keep changing their story I have stated many times that I DID NOT order what was in the box, and I DID NOT order a women's shoe! My girlfriend was holding the box because it contained the women's shoes that she was buying for herself I have stated may times before that I spoke with the assistant manager and told him I was ordering a pair of MEN'S shoes for ME! I was never shown this "mystery slip" that Eastbay keeps talking about, but the manager verbally verified with me that he had two pairs of men's size left in the warehouse, and that he would have them shipped to the store I would be getting these at the sale price as wellIf Eastbay doesn't want to give me the sale price that I was promised, at least stop lieing! This is extremely unprofessional Their assistant manager made a mistake, and I will not accept the way Eastbay is handling this situation Why would the assistant manager tell me they had the men's shoes at the sale price, and then the store manager tells me they are not part of the sale the next day when I came to get the shoes that were supposedly ordered from the warehouse? Eastbay, stop implying that I am lieing because I am not, and I know exactly what happened Take ownership for your employee's mistake! Regards, [redacted]
September 13, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr [redacted] commentsAll returned products are inspected by our Returns Department Unfortunately, the returned product number [redacted] - Under Armour Highlight LUX MC (size 13.5), was in unacceptable condition to accept as a return to restock The product was returned to Mr*** on 8/31/Thank you for your time [redacted] Eastbay Customer Service
August 19, [redacted] *** RE: Case #– [redacted] Dear ***,I have received your correspondence and reviewed the information in Mr***’s account I have included the information from our website explaining our two rush shippingoptions (Next Business Day and Business Days) as well as the details of the 3-Business Day service that was chosen for Mr***’s order Any packages that are not sent via rush service do take hours to leave our warehouse, and the shipping time begins with the first business day after shipment.Heather left notes in Mr***’s account following their conversation confirming that when they spoke, his order could no longer be changed or cancelled, so unfortunately we did not have the option of changing the shipping method or cancelling the order at that time.I sincerely apologize for the inconvenience Mr [redacted] experienced with his order and for any confusion regarding the shipping timeframes I have issued a refund of$back to his credit card to reimburse him for the shipping costs on his order (He should allow 5-business days for his bank to process the funds back to his account.) Thank you, [redacted] Eastbay
March 10, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, The order Ms [redacted] is referring to was actually placed under the name of [redacted] ***The order was placed 2/26/ Upon going through the checkout process on our web site, the shipping name and address is entered and also available for review prior to submitting the orderOnce an order has started processing, we are unable to modify or cancel the orderTherefore, when Ms [redacted] contacted us requesting to change the shipping address or cancel the order, we were unable to and informed her of our policy on modifying orders The order was processed, shipped, and delivered to the address requestedThere was no error made on our part upon processing or shipping the orderWe are unable to retrieve an order that was delivered to the address requestedMs [redacted] has contacted us numerous times and has been provided with all details regarding her orderThank you for your time [redacted] Eastbay Customer Service
January 18, Revdex.com of Wisconsin Attn: Stacy [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear Stacy, I apologize for the delay in responding as I did not receive the previous notificationI have reviewed the information in Mr [redacted] ’ accountMr [redacted] ’ order was delivered via UPS on 12/15/and signed for by “Harden” We are sorry to hear that Mr [redacted] did not receive the packagePer Mr [redacted] ’ previous contact with us, a PayPal refund of $was denied by PayPal due to his dispute with the original PayPal charge I have emailed Mr [redacted] to inform him that once he has dropped the dispute with PayPal, he may then contact our Operational Support Department at to request the PayPal refundThank you for your timeJane [redacted] Eastbay Customer Service
February 8, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr***’s comments Order number [redacted] shipped 1/5/to the address requestedUSPS tracking results indicate the package was delivered 1/13/ Per Mr***’s contact with us on 1/21/18, a delivery investigation was requested with USPSI have contacted our Prepaid and Claims Department regarding the results of the delivery investigation A credit card refund of $has been requested today, 2/8/18, for the lost package The refund will process to Mr***’s credit card within the next 5-business daysAn email notification has also been sent to Mr [redacted] to inform him of the delivery investigation resultsUSPS may not always require a signature upon deliveryAs a future reference, Mr [redacted] may call us to place an order and request the package to be noted, “Signature Required” upon deliveryIf an order is placed via our web site, we do not offer that option Thank you for your time [redacted] Champs Sports Customer Service
January 20, Revdex.com of Wisconsin Attn: Bradley Colmerauer WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Terrika [redacted] ) Dear Bradley, I apologize for the delayed response as the previous complaints were not receivedI have reviewed Terrika’s account and also his Star Club account number [redacted] We have sent rewards to his email address provided, as they were earnedWe apologize if they were not receivedTerrika has used some of the rewards from August; therefore, appears to be receiving them nowOur Operational Support Department has requested rewards to be resent on the following invoices: [redacted] If Terrika has any further concerns he may call our Operational Support Department at ###-###-#### and request to speak with the Team LeadThank you for your timeJane [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] no any one had receive the package.usps had lost it.I had contact with eastbay to get the sign.they can not give it to me.this is should be get by the sender from usps and then give it to me.I can use it get lost from freight forwarders.Thank you!
July 16, 2015 RevDex.com of Wisconsin Attn: [redacted] Re: Complaint # [redacted] – [redacted] Dear [redacted] , As stated in all previous responses, the box that was brought to the counter with a request to order was the women’s version of the shoe. For this reason, it was the women’s product number that was written on the order slip that was filled out at that time. When Mr. [redacted] tried to reorder the item, at that time it was discussed that he wanted the men’s version and not the women’s. Again, I apologize for any inconvenience but the sale price will not be honored on the men’s version as it was not part of the 50% off tent sale pricing and it is not the item that was originally requested. Thank you, Lindsey B [redacted] Eastbay Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed the information that Mr [redacted] provided I sincerely apologize he is having such a difficult time getting his information removed from our mailing list despite multiple requests I have sent notice of this matter to our circulation manager with a request for immediate removal of Mr [redacted] ’s address from any and all of our mailing lists He is aware this is an urgent request and will handle it as such This will ensure no new catalogs will be printed with Mr [redacted] ’s address; however, I am not able to pull any catalogs already printed with his information that may be in the process of going out I do apologize for this as I definitely share his frustration of receiving unwanted mail and catalogsIf there is anything more I can do, Mr [redacted] is welcome to contact me directly at [redacted] and I’ll be happy to assistThank you for your time [redacted] Customer Care Supervisor Eastbay
April 11, Revdex.com of Wisconsin [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Niu [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s additional commentsWe are unable to offer any discount or refund to Mr [redacted] for order number [redacted] ( [redacted] )Mr [redacted] entered a promotion code that is offered to Eastbay employees, only Mr [redacted] is not an Eastbay employee and is not eligible for that offerWe would like details provided as to how Mr [redacted] received the employee discount codeThank you for your time [redacted] Eastbay Customer Service
I just received word from Nike, that the shoes I had complained about, sold by Eastbay aren't even licensed shoes! They are an illegal copy manufactured by someone else so my product purchased wasn't even the real thing!!!Thank you,David [redacted] , AIA NCARB LEED AP
August 29, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***)Dear ***, I have reviewed Mr***’s comments.I apologize for any disappointment regarding the backorder status of the requested product The order was cancelled on 8/6/per Mr***’s request Since the order was canceled before being processed for shipment, Mr***’s credit card was not chargedAny transaction appearing on his credit card statement is a pre-authorization ensuring that the credit card funds were availableOnce the order has been canceled, the credit card hold typically lasts anywhere from to days, depending upon the bank’s policyIf the authorization is still pending as of this date, we would be happy to contact Mr***’s bank to let them know the order was canceled and to release the fundsMr [redacted] may call our Payment Verification Department at ###-###-#### for assistanceThe bank name, telephone number and fax number will be requested at that time:Thank you for your time [redacted] Champs Sports Customer Service
January 11, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Jason G [redacted] Dear ***, I apologize for the delay in responding as I did not receive the first notificationI have reviewed the information in MrG***’s account I emailed MrG [redacted] today, 1/11/and apologized for any disappointment regarding his shopping experience with us I requested the name of the associate he communicated with who was rude Our main priority is to provide the ultimate in customer service to everyone I confirmed that a UPS Return Label and also a copy of his invoice were processed on 12/26/ The processing time for a Return Label is one business dayHowever, due to the busy holiday season, we do advise to allow 24-hours In regards to the return processing time, details within the Return Policy on our web site, state the following: “The time for your return to reach us and be processed is approximately 10-business days from the date it was returned.” However, due to the holiday season, we are advising customers to allow 3-weeks as our Returns Department is very busy with the abundance of returns We have not yet received a return from MrG*** Once his return has been received and processed, an email notification will be sent to him Thank you for your timeJane Martin Eastbay Customer Service