October 24, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed [redacted] ’s commentsOrder number shipped 10/7/via USPS with a tracking number of Tracking results via usps.com indicate the package was delivered to the address requested at 9:AM on 10/11/It appears that the shipping address is a freight forwarding companyWhen using a third party reshipping company, we are unable to service customers for an order that was not forwarded on to them A freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipientWe are not able to make any exceptions to this policyTherefore, no refund will be processed for the product that has not been received The customer may contact the freight forwarding company to inquire on his package per the shipping details provided above Thank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive that phone message, but have been out of town until todayI will reach out to the company today to refund my orderYou have been most helpfulI appreciate all of your service Regards, [redacted]
All along no one knew where my package was located. No one could give me any answers until about a day before I actually received my package. I shouldn't have to go through so much trouble just to try to locate my package. I will not be doing business with them again.
October 12, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Mr***’s comments regarding order number Mr [redacted] used a third party freight forwarding company as his shipping addressWhen using a third party reshipping company, we are unable to service for any missing, damaged or defective items or material difference once a package is delivered to a freight forwarder Please note that a freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipientWe are not able to make any exceptions to this policyMr [redacted] may contact the freight forwarding company directly for further assistanceThank you for your time [redacted] Eastbay Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. A business cannot claim to want a customer to be 100% satisfied and then make caveats to that claim. Eastbay claims to want customers to be 100% satisfied. Not 80%, not 95%, but 100% satisfied. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
March 15, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s additional commentsOrder number under the account name of [redacted] ***, was shipped 3/1/via USPS with a tracking number of [redacted] [redacted] The package was addressed to: [redacted] ***Xavior Ave A Orlando, FL Tracking results via usps.com indicate the package has been delivered to a "Parcel Locker" at 4:PM on 3/12/A “Parcel Locker” is usually a secured box where the package is left A key is then left in the customer’s smaller mail box, with instructions on how to retrieve the packageTracking results via USPS may be viewed via the following link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted] [redacted] If the package has not been located, Ms [redacted] may ask her delivery carrier where the package was left If not found, she may call us at ###-###-#### We will then request a delivery investigation with USPSThank you for your time [redacted] Lady Foot Locker Customer Service
January 6, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Demarcus P [redacted] Dear Stacy, I apologize for the delay in responding as I did not receive the first notificationI have reviewed the information in MrP***’s accountMrP [redacted] placed an order on 12/22/and called us to cancel the order as he ordered the wrong size His order was processing at the time he called Once an order has started to process, we are unable to modify or cancel it We did offer the option for him to return the product As a courtesy, we also offered to waive the SmartLabel return charge of $ MrP [redacted] requested a refund of $for the shipping and handling We informed him that the original shipping and handling charge is non-refundable I emailed MrP [redacted] today, 1/6/17, and advised him that we have requested a credit card refund of $today This is a one time courtesyI advised him of our policy on modifying/cancelling orders and also on our Return Policy regarding the non-refundable shipping and handling He may return the product per the instructions on the enclosed invoice and will be refunded for the product value and sales tax once the product has been inspected by our Returns Department and determined to be acceptable as a return Thank you for your timeJane Martin Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Margaret [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is fraudHow does a business not know how their own system work? Outside of call the verification department, who can't tell you anything, the executives are also brainless concubines? What kind of customer service is this that you can't tell a customer the exact reason an order can't be verified? What kind of machine or program makes decisions without a checks and balance system in place? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking the time to handle this Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I first called why was my issue not resolved then when I specifically stated all information to the representative? Why has it taken over calls and nearly a month? Your staff again your staff made the mistake and refunded the wrong accountTell me how this is my fault? What does someone else's order have to do with mine? Where is your proof that UPS actually delivered? was it the correct address? Where is proof of signature? I have been given conflicting and incorrect information with no resolutionI have spoken with manager after manager This manger has not done anything different except repeat the same thing as othersThis matter should have been resolved by someone who knows how to handle customer issues such as a GM or VPI will never order from your company again and will encourage others as wellDon't even think about replacing refund immediatelyI now question is worth your reputation? Regards, [redacted]
[redacted] ***RE: Complaint # [redacted] ***Dear [redacted] ,I received your correspondence and reviewed the information in Ms***’s account I sincerely apologize for the inconvenience she experienced with her recent order.The UPS tracking on her package is quite unusual and shows that UPS received an online request from the recipient to have the order held at a local UPS facility, but then shows that they deemed the package lost approximately one week later Her account shows that we received the order back as undeliverable on 10/8/ Our warehouse restocked the item on that date and issued a full refund of $back to the credit card used on the order If Ms [redacted] would like to place a new order, she is welcome to do so anytime on www.eastbay.comThank you for your time[redacted] Customer Care SupervisorEastbay
September 1, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’ commentsI apologize for any disappointment regarding the delay in unsubscribing Ms [redacted] from our catalog mailing listI have contacted our Circulation Operations Manager who has confirmed Ms [redacted] has now been removed from all future catalog mailingsThank you for your time [redacted] Eastbay Customer Service
March 20, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed [redacted] ’s additional commentsA Delivery Investigation Claim has been initiated on 3/19/for order number This Delivery Investigation Claim should be completed within business daysIf any additional information is required, our Claims Department will be in contact with [redacted] They will also provide him with results once the investigation has been completed Thank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Mr***’s additional commentsWe will not reimburse return shipping and handling costs for orders sent via a freight forwarding company There are no exclusions to this policyMr [redacted] may return the product to us per instructions on the enclosed invoiceThank you for your time [redacted] Eastbay Customer Service
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account informationOrder number has been cancelled by our Payment Verification Department All orders are subject to payment verification prior to being processed to ship The verification system used for credit card orders is automatedThe exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptableMs [redacted] ’s credit card has not been charged She may contact our Payment Verification Department at ###-###-#### if she has any further concerns regarding the cancellationThank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That is all I had requested from the get go and wish it wouldn't have got to this point but I appreciate the quick response to the Revdex.com complaint I have since checked their website and if an item is excluded, it no longer allows you to apply a promo code This was not the case when I placed the order, which is why it allowed me to apply the promo code and hence my complaint when Eastbay would not honor it when I followed up with them Thank you for honoring the sale as it was initially completed Regards, [redacted] ***
October 24, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed [redacted] ’s commentsOrder number shipped 10/7/via USPS with a tracking number of Tracking results via usps.com indicate the package was delivered to the address requested at 9:AM on 10/11/It appears that the shipping address is a freight forwarding companyWhen using a third party reshipping company, we are unable to service customers for an order that was not forwarded on to them A freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipientWe are not able to make any exceptions to this policyTherefore, no refund will be processed for the product that has not been received The customer may contact the freight forwarding company to inquire on his package per the shipping details provided above Thank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive that phone message, but have been out of town until todayI will reach out to the company today to refund my orderYou have been most helpfulI appreciate all of your service Regards, [redacted]
All along no one knew where my package was located. No one could give me any answers until about a day before I actually received my package. I shouldn't have to go through so much trouble just to try to locate my package. I will not be doing business with them again.
October 12, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Mr***’s comments regarding order number Mr [redacted] used a third party freight forwarding company as his shipping addressWhen using a third party reshipping company, we are unable to service for any missing, damaged or defective items or material difference once a package is delivered to a freight forwarder Please note that a freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipientWe are not able to make any exceptions to this policyMr [redacted] may contact the freight forwarding company directly for further assistanceThank you for your time [redacted] Eastbay Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. A business cannot claim to want a customer to be 100% satisfied and then make caveats to that claim. Eastbay claims to want customers to be 100% satisfied. Not 80%, not 95%, but 100% satisfied. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
March 15, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s additional commentsOrder number under the account name of [redacted] ***, was shipped 3/1/via USPS with a tracking number of [redacted] [redacted] The package was addressed to: [redacted] ***Xavior Ave A Orlando, FL Tracking results via usps.com indicate the package has been delivered to a "Parcel Locker" at 4:PM on 3/12/A “Parcel Locker” is usually a secured box where the package is left A key is then left in the customer’s smaller mail box, with instructions on how to retrieve the packageTracking results via USPS may be viewed via the following link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted] [redacted] If the package has not been located, Ms [redacted] may ask her delivery carrier where the package was left If not found, she may call us at ###-###-#### We will then request a delivery investigation with USPSThank you for your time [redacted] Lady Foot Locker Customer Service
January 6, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Demarcus P [redacted] Dear Stacy, I apologize for the delay in responding as I did not receive the first notificationI have reviewed the information in MrP***’s accountMrP [redacted] placed an order on 12/22/and called us to cancel the order as he ordered the wrong size His order was processing at the time he called Once an order has started to process, we are unable to modify or cancel it We did offer the option for him to return the product As a courtesy, we also offered to waive the SmartLabel return charge of $ MrP [redacted] requested a refund of $for the shipping and handling We informed him that the original shipping and handling charge is non-refundable I emailed MrP [redacted] today, 1/6/17, and advised him that we have requested a credit card refund of $today This is a one time courtesyI advised him of our policy on modifying/cancelling orders and also on our Return Policy regarding the non-refundable shipping and handling He may return the product per the instructions on the enclosed invoice and will be refunded for the product value and sales tax once the product has been inspected by our Returns Department and determined to be acceptable as a return Thank you for your timeJane Martin Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Margaret [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is fraudHow does a business not know how their own system work? Outside of call the verification department, who can't tell you anything, the executives are also brainless concubines? What kind of customer service is this that you can't tell a customer the exact reason an order can't be verified? What kind of machine or program makes decisions without a checks and balance system in place? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking the time to handle this Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I first called why was my issue not resolved then when I specifically stated all information to the representative? Why has it taken over calls and nearly a month? Your staff again your staff made the mistake and refunded the wrong accountTell me how this is my fault? What does someone else's order have to do with mine? Where is your proof that UPS actually delivered? was it the correct address? Where is proof of signature? I have been given conflicting and incorrect information with no resolutionI have spoken with manager after manager This manger has not done anything different except repeat the same thing as othersThis matter should have been resolved by someone who knows how to handle customer issues such as a GM or VPI will never order from your company again and will encourage others as wellDon't even think about replacing refund immediatelyI now question is worth your reputation? Regards, [redacted]
[redacted] ***RE: Complaint # [redacted] ***Dear [redacted] ,I received your correspondence and reviewed the information in Ms***’s account I sincerely apologize for the inconvenience she experienced with her recent order.The UPS tracking on her package is quite unusual and shows that UPS received an online request from the recipient to have the order held at a local UPS facility, but then shows that they deemed the package lost approximately one week later Her account shows that we received the order back as undeliverable on 10/8/ Our warehouse restocked the item on that date and issued a full refund of $back to the credit card used on the order If Ms [redacted] would like to place a new order, she is welcome to do so anytime on www.eastbay.comThank you for your time[redacted] Customer Care SupervisorEastbay
September 1, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’ commentsI apologize for any disappointment regarding the delay in unsubscribing Ms [redacted] from our catalog mailing listI have contacted our Circulation Operations Manager who has confirmed Ms [redacted] has now been removed from all future catalog mailingsThank you for your time [redacted] Eastbay Customer Service
March 20, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed [redacted] ’s additional commentsA Delivery Investigation Claim has been initiated on 3/19/for order number This Delivery Investigation Claim should be completed within business daysIf any additional information is required, our Claims Department will be in contact with [redacted] They will also provide him with results once the investigation has been completed Thank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Mr***’s additional commentsWe will not reimburse return shipping and handling costs for orders sent via a freight forwarding company There are no exclusions to this policyMr [redacted] may return the product to us per instructions on the enclosed invoiceThank you for your time [redacted] Eastbay Customer Service
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account informationOrder number has been cancelled by our Payment Verification Department All orders are subject to payment verification prior to being processed to ship The verification system used for credit card orders is automatedThe exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptableMs [redacted] ’s credit card has not been charged She may contact our Payment Verification Department at ###-###-#### if she has any further concerns regarding the cancellationThank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That is all I had requested from the get go and wish it wouldn't have got to this point but I appreciate the quick response to the Revdex.com complaint I have since checked their website and if an item is excluded, it no longer allows you to apply a promo code This was not the case when I placed the order, which is why it allowed me to apply the promo code and hence my complaint when Eastbay would not honor it when I followed up with them Thank you for honoring the sale as it was initially completed Regards, [redacted] ***