August 29, Revdex.com of WisconsinAttn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed Mr [redacted] ’s account When a customer receives an incorrect item, the product would need to be returned to our warehouse in order for a refund or replacement to be issued We shipped this item to a U.Saddress and the customer then used a 3rd party reshipment service to send it out of the country I apologize that it is difficult for him to return it due to this reshipment, but the product does need to be returned back to our U.Swarehouse in new condition before Mr [redacted] can be servicedThank you for your time [redacted] Customer Care Supervisor Eastbay
August 11, [redacted] *** RE: Case # [redacted] – [redacted] Dear ***,Per Ms [redacted] ’s account, we had not yet processed her return when I last responded on 8/so the return was not showing in her account The tracking attachment that she sent appears to be for the SmartLabel, which was the label included with her original package As she had contacted us numerous times requesting a replacement label, it appeared to us that she no longer had the original return label I apologize that this was not the case.Ms [redacted] ’s account shows that her return was processed today and a credit applied to her credit card in the amount of $ She should allow 3-business days for her card issuer to process this refundThank you, [redacted] Eastbay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear ***, Please Eastbay, don't change the subject, first time you pointed this product ‘Excluded from discounts’ with a link (not on 14th March) , in fact, I input the code, the price changed, You may not know this code can use on 14th March, and this product without ‘Excluded from discounts’ at that time, and after code applied, tips ‘Only one promotion code can be redeemed per order’(see screenshot), no information tips me ‘Only eligible for Eastbay employee’If had, I would not apply this codeThen I paid $for this order(see screenshot), if the code was invalid, I would not place this orderEastbay can either show the full price or cancelled my order, but you can’t charge me the second time for $587.92, then told me this code invalidThis is the action I can’t accept.So I strongly demand Eastbay refund the extra money $and never do this things again when the transaction is completed then charged extra without authorization.I suggest Eastbay received these code, will tip: ‘Only eligible for Eastbay employee’, instead of ‘Only one promotion code can be redeemed per order’.This code was given by someone whose WangWangID: DATUHope Revdex.com will check my messages history help me get my refund.Sorry for the inconvenience.Thank you very much, [redacted] Regards, Niu [redacted]
January 30, 2017 RevDex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # 11860761 (Starr A [redacted] Dear ***, I apologize for the delay in responding as I did not receive the previous notification. I have... reviewed the information in Starr A [redacted] ’s account. I apologize for any disappointment regarding the cancelled order due to the unavailable product. Upon cancellation of an order, an email notification is sent to the customer. We do not call the customer to inform them of the cancellation. The payment method used for the order was PayPal. We are unable to apply that credit towards another order. A PayPal credit is issued for the cancelled order and requires 24-48 hours to be requested by our Operational Support Department. The PayPal credit will appear in a customer’s account within 48 hours. A PayPal refund of $110.72 was requested on 12/6/16. Starr placed a new order on 12/12/16. A discount of $25.00 was applied to the order per the promotion code entered. We do only accept one promotion code per order. We do appreciate Starr’s business and hope to offer better service in the future. Thank you for your time. Jane Martin Eastbay Customer Service
January 25, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, As a one-time courtesy, I have requested a PayPal refund of $ This refund includes 20% off the already discounted price of $plus the sales tax difference.As a future reference, we do only accept one promotion code per order The military discount of 20% will not be applied to any future purchase if a discount has already been applied to the order or if an item is noted as “excluded from discounts” or “excluded from any additional discount”Thank you for your time [redacted] Eastbay Customer Service
October 6, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] )Dear ***, I have reviewed Mr [redacted] ’s comments.The Brooks Pureflow shoes were inspected by our Returns Department The shoes were unacceptable as a return as they had been worn and were dirty; therefore, were returned to Mr [redacted] on 10/2/17.Mr [redacted] may review our Return Policy via the following link:https://www.eastbay.com/customerserv/help:returnPolicy/The following information is included within our Return Policy:Return/exchange merchandise must be unworn and in new condition with original tags.Thank you for your time[redacted] Eastbay Customer Service
May 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] M [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s order informationThe product requested was being processed and shipped from an alternate locationThe order shipped 4/24/via USPS with a tracking number of [redacted] [redacted] Tracking results via usps.com indicate the package was delivered 4/27/at 1:PMWe apologize for the delay in processing the order to ship A $gift card is on its way to Ms [redacted] via email We do appreciate her business and would like her to give us another chance in the futureThank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] There is nothing more for Eastbay to doI have accepted that it will not be resolved Their response was not truthfulThere was not two orders, only one, and their information provided contradicts information given from their customer service representatives It is also unacceptable for them to charge for 3-days shipping but take 4-days themselves to ship, making it 7-before delivery They need to clearly state that it will take them up to a week to ship orders Regards, [redacted] ***
February 23, Revdex.com of Wisconsin Attn: Bradley [redacted] RE: Complaint # [redacted] – Eileen [redacted] Dear Bradley, The e-mail that Ms [redacted] attached to her response was generated when her order was fully cancelled in our system This status can be determined at various points in the order/picking process which is the reason we notify all customers prior to even placing an order that no launch product is guaranteed until a shipment confirmation is received The initial order confirmation generated when an online order is placed is only confirmation that the order was successfully logged into our system; the item is guaranteed when a follshipment confirmation with a tracking number is received As Ms [redacted] ’s order could not be fulfilled, the final shipment confirmation was not sent In regards to her payment, her most current account activity shows that we are not holding any funds on this order If she is still seeing a pending authorization, it is a hold generated by her card-issuing bank and they may take up to 3-business days to release their hold and post the funds back to her account She is welcome to contact them directly for further assistance as the order has been fully cancelled in our system Thank you for your time [redacted] Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I reserve the right to re-open this complaint if eastbay does not correct the issue as the issue has continued for several months even after eastbay has assured me the issue was corrected just like in their response to the BBB complaint. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this I honestly feel Eastbay needs to relook over their policies on authorization holds and horrible customer care wait time while trying to reach them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Still waitingI don't know where my package is, as shown in the picture
January 26, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s accountThe total amount of the order was $ That credit card amount was requested as a pre-authorization prior to processing the order The order was then split into two shipments; thus, two invoices The credit card is then charged separately for each invoice as follows: Invoice #- $(shipped 12/12/16) Invoice #- $(shipped 12/11/16) The original pre-authorization amount of $is then dropped within 3-business daysMr [redacted] contacted us on 12/10/regarding the pre-authorization of $ Our Payment Verification Department then requested a drop authorization which is processed within 24-hoursThe drop authorization was approved on 12/11/The total credit card charge for the two invoices was $Thank you for your time [redacted] Foot Locker Customer Service
May 29, 2016 RevDex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed Mr. [redacted] ’s concerns. All of our Canadian tax and shipping policies are... available on the www.eastbay.com website under Canadian Shipping. I have attached this information for Mr. [redacted] to help explain the “tax” and “shipping” line items on his recent order. Thank you for your time. [redacted] B. Customer Care Supervisor Eastbay
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s account informationOrder number has been cancelled by our Payment Verification Department All orders are subject to payment verification prior to being processed to ship The verification system used for credit card orders is automatedThe exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptableMr [redacted] ’s credit card has not been charged He may contact our Payment Verification Department at ###-###-#### if he has any further concerns regarding the cancellationThank you for your timeJane Martin Eastbay Customer Service
March 23, 2018Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***)Dear ***, I have reviewed Mr***’s complaint.All orders are subject to payment verification and authorization prior to being processed to ship.Mr***’s order number and were cancelled 3/22/by our Payment Verification Department.Our verification service was unable to verify some or all of the information provided with the ordersNo further details are provided to us by the verification service.Mr***’s credit card has not been chargedAny transaction appearing on Mr***’s statement by us is a pre-authorization ensuring that the funds were availableDepending on the policy of his bank the funds would be on hold and be released within 3-business daysIf Mr [redacted] has any concerns regarding the order cancellations, he may contact our Payment Verification Department at 1.800.991.6828.We do also accept PayPal or Western Union Quick Collect as alternate payment methods.Thank you for your time[redacted] Eastbay Customer Service
March 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account informationOur Payment Verification Service was unable to verify some or all of the information provided with the orders Therefore, the orders have been cancelledMs [redacted] ’s credit card has not been charged; therefore, no refund is due and the orders will not be shipped without an authorized paymentAs stated on our web site: “Eastbay reserves the right to hold credit card orders for complete bank verificationWhen you place an order, an authorization is obtained from your bankThe authorization places a temporary hold on the fundsPlease note, these funds have not been deducted but are being held within your account to ensure the order can be processedThis hold typically lasts from 3-days, depending on the policy of your bank.” Since the orders were cancelled, the credit card has not been charged If the held funds are not released within days, Ms [redacted] may contact our Payment Verification Department at ###-###-#### and a drop authorization will be sent to her bankI have also emailed Ms [redacted] to explain the cancellation procedureThank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below You are simply blind and don't know how to use the Revdex.com websiteEmail has attachment on it.Your lack of caring is just simply unacceptable.Please go back and open again the message and there are attachments there Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak with UPS and UPS rep told me they where closing the claim and will have Eastbay refund my money to meThey email I have from EastBay is that they where contacting UPS again[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Leeann Ruppel
September 20, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr [redacted] commentsOur main priority is to provide the ultimate in customer service to everyoneI do apologize if we have not met this priority during Mr [redacted] experience with usMr [redacted] account is noted regarding his call The associate he spoke with did offer to transfer him for further assistanceMr [redacted] then disconnected the callAll returned products are inspected by our Returns Department They decide whether a product is in brand new, unused condition and can be restocked to sell to another customerProduct number [redacted] - Nike Force Savage Pro D, had dirty soles The cleats were unacceptable as a return and returned to Mr [redacted] due to being a used productMr [redacted] may view our Return Policy via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Return/exchange merchandise must be unworn and in new condition with original tagsNo refund will be issued on the return of the above product Thank you for your time [redacted] Eastbay Customer Service
August 29, Revdex.com of WisconsinAttn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed Mr [redacted] ’s account When a customer receives an incorrect item, the product would need to be returned to our warehouse in order for a refund or replacement to be issued We shipped this item to a U.Saddress and the customer then used a 3rd party reshipment service to send it out of the country I apologize that it is difficult for him to return it due to this reshipment, but the product does need to be returned back to our U.Swarehouse in new condition before Mr [redacted] can be servicedThank you for your time [redacted] Customer Care Supervisor Eastbay
August 11, [redacted] *** RE: Case # [redacted] – [redacted] Dear ***,Per Ms [redacted] ’s account, we had not yet processed her return when I last responded on 8/so the return was not showing in her account The tracking attachment that she sent appears to be for the SmartLabel, which was the label included with her original package As she had contacted us numerous times requesting a replacement label, it appeared to us that she no longer had the original return label I apologize that this was not the case.Ms [redacted] ’s account shows that her return was processed today and a credit applied to her credit card in the amount of $ She should allow 3-business days for her card issuer to process this refundThank you, [redacted] Eastbay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Dear ***, Please Eastbay, don't change the subject, first time you pointed this product ‘Excluded from discounts’ with a link (not on 14th March) , in fact, I input the code, the price changed, You may not know this code can use on 14th March, and this product without ‘Excluded from discounts’ at that time, and after code applied, tips ‘Only one promotion code can be redeemed per order’(see screenshot), no information tips me ‘Only eligible for Eastbay employee’If had, I would not apply this codeThen I paid $for this order(see screenshot), if the code was invalid, I would not place this orderEastbay can either show the full price or cancelled my order, but you can’t charge me the second time for $587.92, then told me this code invalidThis is the action I can’t accept.So I strongly demand Eastbay refund the extra money $and never do this things again when the transaction is completed then charged extra without authorization.I suggest Eastbay received these code, will tip: ‘Only eligible for Eastbay employee’, instead of ‘Only one promotion code can be redeemed per order’.This code was given by someone whose WangWangID: DATUHope Revdex.com will check my messages history help me get my refund.Sorry for the inconvenience.Thank you very much, [redacted] Regards, Niu [redacted]
January 30, 2017 RevDex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # 11860761 (Starr A [redacted] Dear ***, I apologize for the delay in responding as I did not receive the previous notification. I have... reviewed the information in Starr A [redacted] ’s account. I apologize for any disappointment regarding the cancelled order due to the unavailable product. Upon cancellation of an order, an email notification is sent to the customer. We do not call the customer to inform them of the cancellation. The payment method used for the order was PayPal. We are unable to apply that credit towards another order. A PayPal credit is issued for the cancelled order and requires 24-48 hours to be requested by our Operational Support Department. The PayPal credit will appear in a customer’s account within 48 hours. A PayPal refund of $110.72 was requested on 12/6/16. Starr placed a new order on 12/12/16. A discount of $25.00 was applied to the order per the promotion code entered. We do only accept one promotion code per order. We do appreciate Starr’s business and hope to offer better service in the future. Thank you for your time. Jane Martin Eastbay Customer Service
January 25, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, As a one-time courtesy, I have requested a PayPal refund of $ This refund includes 20% off the already discounted price of $plus the sales tax difference.As a future reference, we do only accept one promotion code per order The military discount of 20% will not be applied to any future purchase if a discount has already been applied to the order or if an item is noted as “excluded from discounts” or “excluded from any additional discount”Thank you for your time [redacted] Eastbay Customer Service
October 6, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] )Dear ***, I have reviewed Mr [redacted] ’s comments.The Brooks Pureflow shoes were inspected by our Returns Department The shoes were unacceptable as a return as they had been worn and were dirty; therefore, were returned to Mr [redacted] on 10/2/17.Mr [redacted] may review our Return Policy via the following link:https://www.eastbay.com/customerserv/help:returnPolicy/The following information is included within our Return Policy:Return/exchange merchandise must be unworn and in new condition with original tags.Thank you for your time[redacted] Eastbay Customer Service
May 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] M [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s order informationThe product requested was being processed and shipped from an alternate locationThe order shipped 4/24/via USPS with a tracking number of [redacted] [redacted] Tracking results via usps.com indicate the package was delivered 4/27/at 1:PMWe apologize for the delay in processing the order to ship A $gift card is on its way to Ms [redacted] via email We do appreciate her business and would like her to give us another chance in the futureThank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] There is nothing more for Eastbay to doI have accepted that it will not be resolved Their response was not truthfulThere was not two orders, only one, and their information provided contradicts information given from their customer service representatives It is also unacceptable for them to charge for 3-days shipping but take 4-days themselves to ship, making it 7-before delivery They need to clearly state that it will take them up to a week to ship orders Regards, [redacted] ***
February 23, Revdex.com of Wisconsin Attn: Bradley [redacted] RE: Complaint # [redacted] – Eileen [redacted] Dear Bradley, The e-mail that Ms [redacted] attached to her response was generated when her order was fully cancelled in our system This status can be determined at various points in the order/picking process which is the reason we notify all customers prior to even placing an order that no launch product is guaranteed until a shipment confirmation is received The initial order confirmation generated when an online order is placed is only confirmation that the order was successfully logged into our system; the item is guaranteed when a follshipment confirmation with a tracking number is received As Ms [redacted] ’s order could not be fulfilled, the final shipment confirmation was not sent In regards to her payment, her most current account activity shows that we are not holding any funds on this order If she is still seeing a pending authorization, it is a hold generated by her card-issuing bank and they may take up to 3-business days to release their hold and post the funds back to her account She is welcome to contact them directly for further assistance as the order has been fully cancelled in our system Thank you for your time [redacted] Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I reserve the right to re-open this complaint if eastbay does not correct the issue as the issue has continued for several months even after eastbay has assured me the issue was corrected just like in their response to the BBB complaint. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this I honestly feel Eastbay needs to relook over their policies on authorization holds and horrible customer care wait time while trying to reach them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Still waitingI don't know where my package is, as shown in the picture
January 26, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s accountThe total amount of the order was $ That credit card amount was requested as a pre-authorization prior to processing the order The order was then split into two shipments; thus, two invoices The credit card is then charged separately for each invoice as follows: Invoice #- $(shipped 12/12/16) Invoice #- $(shipped 12/11/16) The original pre-authorization amount of $is then dropped within 3-business daysMr [redacted] contacted us on 12/10/regarding the pre-authorization of $ Our Payment Verification Department then requested a drop authorization which is processed within 24-hoursThe drop authorization was approved on 12/11/The total credit card charge for the two invoices was $Thank you for your time [redacted] Foot Locker Customer Service
May 29, 2016 RevDex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed Mr. [redacted] ’s concerns. All of our Canadian tax and shipping policies are... available on the www.eastbay.com website under Canadian Shipping. I have attached this information for Mr. [redacted] to help explain the “tax” and “shipping” line items on his recent order. Thank you for your time. [redacted] B. Customer Care Supervisor Eastbay
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s account informationOrder number has been cancelled by our Payment Verification Department All orders are subject to payment verification prior to being processed to ship The verification system used for credit card orders is automatedThe exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptableMr [redacted] ’s credit card has not been charged He may contact our Payment Verification Department at ###-###-#### if he has any further concerns regarding the cancellationThank you for your timeJane Martin Eastbay Customer Service
March 23, 2018Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***)Dear ***, I have reviewed Mr***’s complaint.All orders are subject to payment verification and authorization prior to being processed to ship.Mr***’s order number and were cancelled 3/22/by our Payment Verification Department.Our verification service was unable to verify some or all of the information provided with the ordersNo further details are provided to us by the verification service.Mr***’s credit card has not been chargedAny transaction appearing on Mr***’s statement by us is a pre-authorization ensuring that the funds were availableDepending on the policy of his bank the funds would be on hold and be released within 3-business daysIf Mr [redacted] has any concerns regarding the order cancellations, he may contact our Payment Verification Department at 1.800.991.6828.We do also accept PayPal or Western Union Quick Collect as alternate payment methods.Thank you for your time[redacted] Eastbay Customer Service
March 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account informationOur Payment Verification Service was unable to verify some or all of the information provided with the orders Therefore, the orders have been cancelledMs [redacted] ’s credit card has not been charged; therefore, no refund is due and the orders will not be shipped without an authorized paymentAs stated on our web site: “Eastbay reserves the right to hold credit card orders for complete bank verificationWhen you place an order, an authorization is obtained from your bankThe authorization places a temporary hold on the fundsPlease note, these funds have not been deducted but are being held within your account to ensure the order can be processedThis hold typically lasts from 3-days, depending on the policy of your bank.” Since the orders were cancelled, the credit card has not been charged If the held funds are not released within days, Ms [redacted] may contact our Payment Verification Department at ###-###-#### and a drop authorization will be sent to her bankI have also emailed Ms [redacted] to explain the cancellation procedureThank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below You are simply blind and don't know how to use the Revdex.com websiteEmail has attachment on it.Your lack of caring is just simply unacceptable.Please go back and open again the message and there are attachments there Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak with UPS and UPS rep told me they where closing the claim and will have Eastbay refund my money to meThey email I have from EastBay is that they where contacting UPS again[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Leeann Ruppel
September 20, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr [redacted] commentsOur main priority is to provide the ultimate in customer service to everyoneI do apologize if we have not met this priority during Mr [redacted] experience with usMr [redacted] account is noted regarding his call The associate he spoke with did offer to transfer him for further assistanceMr [redacted] then disconnected the callAll returned products are inspected by our Returns Department They decide whether a product is in brand new, unused condition and can be restocked to sell to another customerProduct number [redacted] - Nike Force Savage Pro D, had dirty soles The cleats were unacceptable as a return and returned to Mr [redacted] due to being a used productMr [redacted] may view our Return Policy via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Return/exchange merchandise must be unworn and in new condition with original tagsNo refund will be issued on the return of the above product Thank you for your time [redacted] Eastbay Customer Service