February 2, Revdex.com of Wisconsin Attn: Bradley [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Sylvia ***) Dear Bradley, We have not received the return of product number [redacted] - Eastbay Cargo Fleece Shorts from Ms***’s original order number [redacted] from 7/23/ We have only received the returned shorts from the no charge replacement order that was shipped to her That is the reason why no refund has been issued.Since Ms [redacted] has informed us that she did also return the shorts from the original order, I will consider them lost as they have not been processed by our Returns Department.I have requested a credit card refund of $today, 2/2/ The refund amount includes $for the price of the shorts plus $sales tax.Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during Ms***’s experience with us A $gift card is on its way to her via email We do appreciate her business and would like you to give us another chance in the future.I have also emailed Ms [redacted] today to inform her of the refund and gift card offer.Thank you for your timeJane [redacted] Eastbay Customer Service
January 26, Revdex.com of Wisconsin Attn: Stacy [redacted] *** RE: Complaint # [redacted] (Michelle [redacted] ) Dear Stacy, I have reviewed Michelle [redacted] ’s account.I apologize for any disappointment regarding the fit of the Nike Women’s Club Fleece HoodyOur main priority is to provide the ultimate in customer service to everyoneI also apologize if we have not met this priority during her previous contact with us regarding the return or exchange process.Unfortunately, the hoody is no longer available I have requested a credit card refund of $today, 1/26/ The return of the product is not necessary.Thank you for your timeJane [redacted] Eastbay Customer Service
The $that [redacted] is referring to that I spoke to the CSR about on is a totally different order altogetherThis was for an order I returned, due to an incorrect shoe size being sent to me, that was originally placed on 2/16/for a pair of shoesmuch later than the order I am having problems with getting my return on (from 01.01.2016) [redacted] is confusing the orders altogetherIf [redacted] would just look at my original complaint, she would see that there has never been a refund for the third missing package in the amount of The amount of is different than the for the missing order placed at the beginning of the year (Hence the total amount differences)I am not sure why they are now confusing orders placed months later with the three orders I had issues with in the original complaintFurthermore, I would not call Eastbay to dispute the order that I have now turned over to the Revdex.comThat's totally absurdPlease pass this along to her
August 25, [redacted] *** RE: Complaint ID # [redacted] – [redacted] Dear [redacted] ,I have received your correspondence and reviewed the information in Mr [redacted] ’s account I am very sorry to hear of the inconvenience he experienced on his recent orderwith Eastbay.The original order in Mr [redacted] ’s account is for product #ML1980AB (color of burgundy/gray), not product # [redacted] (color of black/gray) The product numbers are very similar so this was likely due to human error on the part of the phone operator taking the orderTypically in this type of situation we would send a no-charge replacement order to the customer with upgraded shipping and send them a prepaid return label for the original item Unfortunately these options are not available for international customers, including Canada, as we cannot expedite an order and our prepaid labels are only for use in the United States.Mr [redacted] ’s new order shipped on 8/21/and is on its way to him, and we will be happy to refund the shipping costs he incurs to return the original product back to our warehouse via regular ground shipping I have documented this information in his account so our staff is aware that he is due a refund when he contacts us with those costsWhen we receive the original order back, we will issue a full refund back to his credit cardAgain, I sincerely apologize to Mr [redacted] for this situation and he is welcome to contact us at ###-###-#### or www.eastbay.com if he has any further questions or concernsThank you, [redacted] Eastbay
January 20, Revdex.com of Wisconsin Attn: Bradley [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Matthew ***) Dear Bradley, I apologize for the delayed response as this is the first notification I have receivedOur main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority upon Mr***’ contact with usMr***’ original order number [redacted] included product number 1730-– Puma Speed Cat (size 46.0)We received his return on 7/26/and the same size was sent as an exchange We are unable to review the return request at this time to review the size requestedWe apologize for the error in sending the wrong sizeWe then received his return on 8/16/and a refund check was requestedIf an exchange item is unavailable, the return is processed as a refund However, the refund should have been processed as a PayPal refund as that was the original form of paymentThe refund check was stopped from processing and a PayPal refund of $was requested; however, due to Mr***’ dispute with PayPal, the refund was blocked The PayPal refund of $was then completed on 9/19/I have now requested an additional PayPal refund of $14.98, which includes the Smartabel charge of $from his final return plus the original shipping and handling charge of $A $gift card has also been sent to Mr [redacted] via email We do appreciate his business and hope to serve him better in the futureThank you for your timeJane [redacted] Eastbay Customer Service
June 30, Revdex.com of Wisconsin Attn: [redacted] Re: Complaint # [redacted] – [redacted] Dear [redacted] , I received your correspondence and our response is attached Thank you, Lindsey B [redacted] Eastbay / [redacted] Style Definitions */
April 6, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed all communication via Chat and Email with Ms***Ms [redacted] was advised that once the order has started to process, we are unable to modify or cancel it There are no notes on her account indicating her husband called and was advised by an associate that we would request a delivery address change through the shipper once the order shipped Therefore, we are unable to confirm that informationAs a one-time courtesy, we have requested a credit card refund of $for the order number Ms [redacted] has placed many orders with us We appreciate her business and hope she will continue to shop with usOnce again, we would like to confirm that once an order has been submitted and has started to process, we are unable to modify or cancel itThank you for your time [redacted] Eastbay Customer Service
February 12, Revdex.com of Wisconsin Attn: [redacted] Colmerauer WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr [redacted] ’s account I sincerely apologize for his continued inconveniences in trying to resolve this situation I have entered a refund of $back to his PayPal account, which they should fully process back to his account within 3-business daysThank you for your time [redacted] Customer Care Supervisor Eastbay Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They gave me that response beforeI want further confirmation from them that my refund check is being sent to: [redacted] ***Furthermore, I do not have a second account with Eastbay Please advise Regards, [redacted]
January 30, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I apologize for the delay in responding as I did not receive the previous notificationsI have reviewed the information in Mr [redacted] ’s accountWe did receive a credit card "authorization" in the amount of $on 10/8/for order number However, the order was cancelled on 10/10/per his requestHis credit card was not actually charged The "authorization" is then released and funds are available for his useAll banks have their own time limits in regards to how many days go by that an authorization isn’t deposited against and release the funds back to the customer’s accountThis was only an authorization No charge posted to his account, per our Payment Verification Department If Mr [redacted] is showing something different with his bank, he needs to dispute those charges with his bank Thank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11989790, and find that this resolution is satisfactory to me Regards, Jaime R
January 26, Revdex.com of Wisconsin Attn: Bradley [redacted] *** RE: Complaint [redacted] (Leeann [redacted] ) Dear Bradley, I apologize for the delayed response as the previous notification was not receivedI have reviewed Ms [redacted] ’s accountA credit card refund of $was requested on 9/8/per her contact with us on that dateThe refund compensates her for the order she did not receiveThank you for your timeJane [redacted] Eastbay Customer Service
March 15, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I received your correspondence and reviewed the information in Mr***’s account I’m very sorry that he had to wait so long to speak with our representatives when he called in We are experiencing very high call volume and strive to answer all customer concerns as quickly as possible while still providing the level of service for their needsWhen Mr [redacted] contacted us on 3/regarding the package he stated he did not receive, customer care advised that, since the shipper confirmed the package was successfully delivered, a delivery investigation had to be completed before we would be able to service him with a refund or a new order This is the same process we followed with Mr [redacted] in September on his last order which the shipper also confirmed was delivered and Mr [redacted] stated he did not receive I responded to Mr***’s Revdex.com complaint at that time and informed him that the investigation allows us to work with the shipper to determine the circumstances of delivery and make every attempt to locate the packageWhen his latest investigation is completed, Mr [redacted] will be contacted with the results If he has questions about the status of his complaint in the meantime, he is welcome to contact our Claims Department at ###-###-####, as they are handling his accountThank you for your time [redacted] Customer Care Supervisor Eastbay
February 16, Revdex.com of Wisconsin Attn: [redacted] RE: Complaint # [redacted] – Jason [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr [redacted] ’s complaint As we discussed, this is listed as a second notice but we did not previously receive notification of this concern I sincerely apologize for Mr [redacted] ’s inconvenience in getting himself removed from our mailing list I have forwarded his information to our circulation manager for immediate processing As our catalogs are printed several months in advance, unfortunately he may receive up to three more catalogs before they stop completelyThank you for your time [redacted] Eastbay Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have contacted them and the case is closed please issue a refund Regards, [redacted]
April 6, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your additional correspondence on this account As I previously stated, I initiated the $courtesy refund yesterday and it will post to the customer’s account within 3-business days This is by April 12th, 2016, which is the 5th business dayFor the customer’s records, I have included a screenshot of the refund that I posted to the account yesterday The image has been edited to remove confidential and credit card informationThank you for your time [redacted] Customer Care Supervisor Eastbay Tell us why here
August 9, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account information She has placed recent orders with Kids Foot Locker and Foot LockerThe Kids Foot Locker order number for product number - Nike Little Posite Pro (size 2.0) and product number – Jordan Retro (size 6.0), was cancelled on 8/4/due to a failed credit card authorizationThe Foot Locker order number for product number - Jordan Retro (size 6.5), was cancelled on 8/7/due to a failed credit card authorization Product number - Nike Little Posite Pro (size 2.0) was processed and shipped 8/7/Ms [redacted] called our company on 8/9/and the cancellation was explained to her Each product was being shipped from an alternate location; therefore, the order was split into two invoices and two separate shipments Upon placing the order, a credit card authorization amount is requested for the full dollar amount of the orderThat authorization code is used on the first shipmentA new authorization code is then requested for the second shipmentThe credit card is then “charged” separately for the value of each invoice Due to the failed authorization, there is only one charge of $for product number - Nike Little Posite Pro (size 2.0)If there are any further concerns regarding the credit card charge, Ms [redacted] may call our Payment Processing Department at ###-###-#### and request to speak with a SupervisorWe apologize for any disappointment regarding the credit card process and the expired promotional offerA $gift card is on its way to Ms [redacted] via email We do appreciate her business and would like her to give us another chance in the futureThank you for your time [redacted] Foot Locker Customer Service
November 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr [redacted] comments regarding order number [redacted] I apologize for the shipping error and missing items Notes on Mr [redacted] account indicate he received a North Face sweatshirt, rather than product number [redacted] - Nike Club Open Hem Fleece Pants ($39.99) We received the return of the incorrect item on 10/27/ A credit card refund of $was requestedThe refund amount includes the item of $+ sales tax of $Mr [redacted] had also contacted us via Live Chat on 10/14/regarding the missing products below: Product # [redacted] (M) Gildan Team 50/Fleece Pants ($+ sales tax of $1.08)Product # [redacted] (L) Nike Pack Cotton No-Show Socks ($+ sales tax of $0.96)The Live Chat Associate offered to send the missing items and placed a no charge order The order was then cancelled per Mr [redacted] request as he preferred a refund Unfortunately, the refund was not processedI have requested a credit card refund in the amount of $today, 11/2/The refund covers the above missing products ($+ $= $plus sales tax of $= $36.02)Mr [redacted] requested a refund of $37.10; however, the sales tax of $on the correct item he did receive and keep was $($- $= $36.02) A $gift card is on its way to MrCampbell via email We do appreciate his business and would like him to give us another chance in the future Thank you for your time [redacted] Eastbay Customer Service
April 19, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s additional concernsA PayPal refund of $has been requested on 4/18/ The processing time for a PayPal refund is 1-days from the date requestedThe delivery investigation has been closed Please disregard any additional notificationsThank you for your time [redacted] Eastbay Customer Service
February 9, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Satanya M [redacted] C [redacted] ) Dear [redacted] I have reviewed MsC [redacted] complaint The order she is referring to was placed under cr – Sarah M [redacted] The order number is and was placed 2/16/for product number – Jordan Jumpman Team II (size 4.0)That item is no longer available in any size.We have sent two return labels via email for the customer to return the shoes and the labels were not received by Sarah M [redacted] .Our Return Policy states: “Returns processed days to a year from shipment to you are refunded in the form of a Gift Card (if you don't request an exchange) and include product and tax amount only.”I have requested a UPS Return Label to be emailed to MsC [redacted] at [email protected] and also a copy of the invoiceShe may refer to the following link for additional return instructions:http://www.eastbay.com/customerserv/help:returnUsInternational/The return will be processed under Sarah M [redacted] ’s account (cr Any inquiries regarding the return status will only be provided thereOnce we have received the returned shoes, they will be inspected by our Returns Department to determine whether they are acceptable as a returnIf the shoes are accepted as a return and an exchange item is not requested, a Gift Card will be issued to Sarah Malcom as the purchase was made on her account.MsC [redacted] may call our Customer Service Department at and reference cr if she has any concernsThe account is noted regarding the return.Thank you for your timeJane Martin Eastbay Customer Service
February 2, Revdex.com of Wisconsin Attn: Bradley [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Sylvia ***) Dear Bradley, We have not received the return of product number [redacted] - Eastbay Cargo Fleece Shorts from Ms***’s original order number [redacted] from 7/23/ We have only received the returned shorts from the no charge replacement order that was shipped to her That is the reason why no refund has been issued.Since Ms [redacted] has informed us that she did also return the shorts from the original order, I will consider them lost as they have not been processed by our Returns Department.I have requested a credit card refund of $today, 2/2/ The refund amount includes $for the price of the shorts plus $sales tax.Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during Ms***’s experience with us A $gift card is on its way to her via email We do appreciate her business and would like you to give us another chance in the future.I have also emailed Ms [redacted] today to inform her of the refund and gift card offer.Thank you for your timeJane [redacted] Eastbay Customer Service
January 26, Revdex.com of Wisconsin Attn: Stacy [redacted] *** RE: Complaint # [redacted] (Michelle [redacted] ) Dear Stacy, I have reviewed Michelle [redacted] ’s account.I apologize for any disappointment regarding the fit of the Nike Women’s Club Fleece HoodyOur main priority is to provide the ultimate in customer service to everyoneI also apologize if we have not met this priority during her previous contact with us regarding the return or exchange process.Unfortunately, the hoody is no longer available I have requested a credit card refund of $today, 1/26/ The return of the product is not necessary.Thank you for your timeJane [redacted] Eastbay Customer Service
The $that [redacted] is referring to that I spoke to the CSR about on is a totally different order altogetherThis was for an order I returned, due to an incorrect shoe size being sent to me, that was originally placed on 2/16/for a pair of shoesmuch later than the order I am having problems with getting my return on (from 01.01.2016) [redacted] is confusing the orders altogetherIf [redacted] would just look at my original complaint, she would see that there has never been a refund for the third missing package in the amount of The amount of is different than the for the missing order placed at the beginning of the year (Hence the total amount differences)I am not sure why they are now confusing orders placed months later with the three orders I had issues with in the original complaintFurthermore, I would not call Eastbay to dispute the order that I have now turned over to the Revdex.comThat's totally absurdPlease pass this along to her
August 25, [redacted] *** RE: Complaint ID # [redacted] – [redacted] Dear [redacted] ,I have received your correspondence and reviewed the information in Mr [redacted] ’s account I am very sorry to hear of the inconvenience he experienced on his recent orderwith Eastbay.The original order in Mr [redacted] ’s account is for product #ML1980AB (color of burgundy/gray), not product # [redacted] (color of black/gray) The product numbers are very similar so this was likely due to human error on the part of the phone operator taking the orderTypically in this type of situation we would send a no-charge replacement order to the customer with upgraded shipping and send them a prepaid return label for the original item Unfortunately these options are not available for international customers, including Canada, as we cannot expedite an order and our prepaid labels are only for use in the United States.Mr [redacted] ’s new order shipped on 8/21/and is on its way to him, and we will be happy to refund the shipping costs he incurs to return the original product back to our warehouse via regular ground shipping I have documented this information in his account so our staff is aware that he is due a refund when he contacts us with those costsWhen we receive the original order back, we will issue a full refund back to his credit cardAgain, I sincerely apologize to Mr [redacted] for this situation and he is welcome to contact us at ###-###-#### or www.eastbay.com if he has any further questions or concernsThank you, [redacted] Eastbay
January 20, Revdex.com of Wisconsin Attn: Bradley [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] (Matthew ***) Dear Bradley, I apologize for the delayed response as this is the first notification I have receivedOur main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority upon Mr***’ contact with usMr***’ original order number [redacted] included product number 1730-– Puma Speed Cat (size 46.0)We received his return on 7/26/and the same size was sent as an exchange We are unable to review the return request at this time to review the size requestedWe apologize for the error in sending the wrong sizeWe then received his return on 8/16/and a refund check was requestedIf an exchange item is unavailable, the return is processed as a refund However, the refund should have been processed as a PayPal refund as that was the original form of paymentThe refund check was stopped from processing and a PayPal refund of $was requested; however, due to Mr***’ dispute with PayPal, the refund was blocked The PayPal refund of $was then completed on 9/19/I have now requested an additional PayPal refund of $14.98, which includes the Smartabel charge of $from his final return plus the original shipping and handling charge of $A $gift card has also been sent to Mr [redacted] via email We do appreciate his business and hope to serve him better in the futureThank you for your timeJane [redacted] Eastbay Customer Service
June 30, Revdex.com of Wisconsin Attn: [redacted] Re: Complaint # [redacted] – [redacted] Dear [redacted] , I received your correspondence and our response is attached Thank you, Lindsey B [redacted] Eastbay / [redacted] Style Definitions */
April 6, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed all communication via Chat and Email with Ms***Ms [redacted] was advised that once the order has started to process, we are unable to modify or cancel it There are no notes on her account indicating her husband called and was advised by an associate that we would request a delivery address change through the shipper once the order shipped Therefore, we are unable to confirm that informationAs a one-time courtesy, we have requested a credit card refund of $for the order number Ms [redacted] has placed many orders with us We appreciate her business and hope she will continue to shop with usOnce again, we would like to confirm that once an order has been submitted and has started to process, we are unable to modify or cancel itThank you for your time [redacted] Eastbay Customer Service
February 12, Revdex.com of Wisconsin Attn: [redacted] Colmerauer WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr [redacted] ’s account I sincerely apologize for his continued inconveniences in trying to resolve this situation I have entered a refund of $back to his PayPal account, which they should fully process back to his account within 3-business daysThank you for your time [redacted] Customer Care Supervisor Eastbay Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They gave me that response beforeI want further confirmation from them that my refund check is being sent to: [redacted] ***Furthermore, I do not have a second account with Eastbay Please advise Regards, [redacted]
January 30, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I apologize for the delay in responding as I did not receive the previous notificationsI have reviewed the information in Mr [redacted] ’s accountWe did receive a credit card "authorization" in the amount of $on 10/8/for order number However, the order was cancelled on 10/10/per his requestHis credit card was not actually charged The "authorization" is then released and funds are available for his useAll banks have their own time limits in regards to how many days go by that an authorization isn’t deposited against and release the funds back to the customer’s accountThis was only an authorization No charge posted to his account, per our Payment Verification Department If Mr [redacted] is showing something different with his bank, he needs to dispute those charges with his bank Thank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11989790, and find that this resolution is satisfactory to me Regards, Jaime R
January 26, Revdex.com of Wisconsin Attn: Bradley [redacted] *** RE: Complaint [redacted] (Leeann [redacted] ) Dear Bradley, I apologize for the delayed response as the previous notification was not receivedI have reviewed Ms [redacted] ’s accountA credit card refund of $was requested on 9/8/per her contact with us on that dateThe refund compensates her for the order she did not receiveThank you for your timeJane [redacted] Eastbay Customer Service
March 15, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I received your correspondence and reviewed the information in Mr***’s account I’m very sorry that he had to wait so long to speak with our representatives when he called in We are experiencing very high call volume and strive to answer all customer concerns as quickly as possible while still providing the level of service for their needsWhen Mr [redacted] contacted us on 3/regarding the package he stated he did not receive, customer care advised that, since the shipper confirmed the package was successfully delivered, a delivery investigation had to be completed before we would be able to service him with a refund or a new order This is the same process we followed with Mr [redacted] in September on his last order which the shipper also confirmed was delivered and Mr [redacted] stated he did not receive I responded to Mr***’s Revdex.com complaint at that time and informed him that the investigation allows us to work with the shipper to determine the circumstances of delivery and make every attempt to locate the packageWhen his latest investigation is completed, Mr [redacted] will be contacted with the results If he has questions about the status of his complaint in the meantime, he is welcome to contact our Claims Department at ###-###-####, as they are handling his accountThank you for your time [redacted] Customer Care Supervisor Eastbay
February 16, Revdex.com of Wisconsin Attn: [redacted] RE: Complaint # [redacted] – Jason [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr [redacted] ’s complaint As we discussed, this is listed as a second notice but we did not previously receive notification of this concern I sincerely apologize for Mr [redacted] ’s inconvenience in getting himself removed from our mailing list I have forwarded his information to our circulation manager for immediate processing As our catalogs are printed several months in advance, unfortunately he may receive up to three more catalogs before they stop completelyThank you for your time [redacted] Eastbay Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have contacted them and the case is closed please issue a refund Regards, [redacted]
April 6, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your additional correspondence on this account As I previously stated, I initiated the $courtesy refund yesterday and it will post to the customer’s account within 3-business days This is by April 12th, 2016, which is the 5th business dayFor the customer’s records, I have included a screenshot of the refund that I posted to the account yesterday The image has been edited to remove confidential and credit card informationThank you for your time [redacted] Customer Care Supervisor Eastbay Tell us why here
August 9, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account information She has placed recent orders with Kids Foot Locker and Foot LockerThe Kids Foot Locker order number for product number - Nike Little Posite Pro (size 2.0) and product number – Jordan Retro (size 6.0), was cancelled on 8/4/due to a failed credit card authorizationThe Foot Locker order number for product number - Jordan Retro (size 6.5), was cancelled on 8/7/due to a failed credit card authorization Product number - Nike Little Posite Pro (size 2.0) was processed and shipped 8/7/Ms [redacted] called our company on 8/9/and the cancellation was explained to her Each product was being shipped from an alternate location; therefore, the order was split into two invoices and two separate shipments Upon placing the order, a credit card authorization amount is requested for the full dollar amount of the orderThat authorization code is used on the first shipmentA new authorization code is then requested for the second shipmentThe credit card is then “charged” separately for the value of each invoice Due to the failed authorization, there is only one charge of $for product number - Nike Little Posite Pro (size 2.0)If there are any further concerns regarding the credit card charge, Ms [redacted] may call our Payment Processing Department at ###-###-#### and request to speak with a SupervisorWe apologize for any disappointment regarding the credit card process and the expired promotional offerA $gift card is on its way to Ms [redacted] via email We do appreciate her business and would like her to give us another chance in the futureThank you for your time [redacted] Foot Locker Customer Service
November 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I have reviewed Mr [redacted] comments regarding order number [redacted] I apologize for the shipping error and missing items Notes on Mr [redacted] account indicate he received a North Face sweatshirt, rather than product number [redacted] - Nike Club Open Hem Fleece Pants ($39.99) We received the return of the incorrect item on 10/27/ A credit card refund of $was requestedThe refund amount includes the item of $+ sales tax of $Mr [redacted] had also contacted us via Live Chat on 10/14/regarding the missing products below: Product # [redacted] (M) Gildan Team 50/Fleece Pants ($+ sales tax of $1.08)Product # [redacted] (L) Nike Pack Cotton No-Show Socks ($+ sales tax of $0.96)The Live Chat Associate offered to send the missing items and placed a no charge order The order was then cancelled per Mr [redacted] request as he preferred a refund Unfortunately, the refund was not processedI have requested a credit card refund in the amount of $today, 11/2/The refund covers the above missing products ($+ $= $plus sales tax of $= $36.02)Mr [redacted] requested a refund of $37.10; however, the sales tax of $on the correct item he did receive and keep was $($- $= $36.02) A $gift card is on its way to MrCampbell via email We do appreciate his business and would like him to give us another chance in the future Thank you for your time [redacted] Eastbay Customer Service
April 19, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s additional concernsA PayPal refund of $has been requested on 4/18/ The processing time for a PayPal refund is 1-days from the date requestedThe delivery investigation has been closed Please disregard any additional notificationsThank you for your time [redacted] Eastbay Customer Service
February 9, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Satanya M [redacted] C [redacted] ) Dear [redacted] I have reviewed MsC [redacted] complaint The order she is referring to was placed under c
r – Sarah M [redacted] The order number is and was placed 2/16/for product number – Jordan Jumpman Team II (size 4.0)That item is no longer available in any size.We have sent two return labels via email for the customer to return the shoes and the labels were not received by Sarah M [redacted] .Our Return Policy states: “Returns processed days to a year from shipment to you are refunded in the form of a Gift Card (if you don't request an exchange) and include product and tax amount only.”I have requested a UPS Return Label to be emailed to MsC [redacted] at [email protected] and also a copy of the invoiceShe may refer to the following link for additional return instructions:http://www.eastbay.com/customerserv/help:returnUsInternational/The return will be processed under Sarah M [redacted] ’s account (c
r Any inquiries regarding the return status will only be provided thereOnce we have received the returned shoes, they will be inspected by our Returns Department to determine whether they are acceptable as a returnIf the shoes are accepted as a return and an exchange item is not requested, a Gift Card will be issued to Sarah Malcom as the purchase was made on her account.MsC [redacted] may call our Customer Service Department at and reference c
r if she has any concernsThe account is noted regarding the return.Thank you for your timeJane Martin Eastbay Customer Service