Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I was aware that this product was noted as excluded from discount, I was misled when prompted by Eastbay to submit military verification after I had the item in the cart This made me believe that the military discount was seen differently than a promo or coupon codeI truely feel this was a form of bait and switch to ensure I would make the purchaseAdditionally, having been sent an email stating I would receive a discount only further confirmed this to be the caseRegardless of whether Eastbay or an affiliated organization sent the email, it give off the impression that it is supported by Eastbay, the original sellerI feel this is very deceptive advertising practices and should be changedHad I not believed I would receive the additional discount, it is likely I would not have completed the purchase Regards, [redacted]
Since they were proven distrusting in the first place, and I see no refund, I cannot accept this comment.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
January 12, Revdex.com of Wisconsin Attn: Stacy J [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Jonathan R [redacted] Dear Stacy, I apologize for the delay in responding as I did not receive the previous notification I have reviewed the information in MrR [redacted] account We were unable to cancel his order number as it had already shipped MrR [redacted] order included products classified as “sport activity products”; therefore, sales tax was chargedSince the clothing products are also considered as “every day clothing”, our Accounting Department advised that the sales tax amount of $could be refunded A PayPal refund of $for sales tax was requested on 12/29/ However, the PayPal refund has failedMr R [redacted] has opened an unauthorized dispute with PayPal for the entire amount of his order Therefore, the sales tax refund of $cannot be processed by PayPal MrResend would need to return the order for a complete refund or drop the dispute with PayPal MrR [redacted] may call our Operational Support Department at for further assistance regarding the PayPal refund Thank you for your time Jane M [redacted] Eastbay Customer Service
April 17, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed [redacted] ***’s account informationWe apologize for any disappointment regarding the shipping error*** [redacted] may return the shoes to us per instructions provided via the following ***k: http://www.footlocker.com/customerserv/help:returnUsInternational/ Since the order was shipped to a forwarding shipping company in New Hampshire, we will not reimburse return shipping costs from ChinaWhen using a third party reshipping company, we are only able to refund the shipping fee from the address we originally shipped the package toWe will only pay for return shipping when the item is shipped back from outside of the United States if you have the package shipped to your home country from our warehouse originallyAs a one-time convenience, we will refund up to $USD for the return shipping, as this is the maximum amount allowed for return shipping within the United States To receive reimbursement for shipping back the wrong item, please provide us a copy of your return shipping receipt that is printed from the register at your post office Please note the following: We will only refund up to $USD as a one-time convenience, when the receipt includes a “tracking number”The reimbursement may go back to the original credit card used on the orderReimbursement will not be able to be made until we receive the merchandise back and it is processed by our Returns DepartmentReimbursement will only be given for the item sent in errorReturn fees for unwanted or size exchanges will not be reimbursedPlease send your return shipping receipt to us in the form of an attachment (PDF, JPEG, PNG) to the following email address: [email protected] If you are unable to provide a scanned copy of your shipping receipt, you may fax it to the following: Fax Number: International - Attention: Jack, eCustomer CareSubject: Return Shipping Receipt Foot Locker Customer Sincerely, [redacted] Foot Locker Customer Service
August 16, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account informationI apologize for any disappointment regarding the shipping error Unfortunately, the product requested is no longer available; therefore, we are unable to ship that item to Ms [redacted] as she has requested as her desired settlementMs [redacted] contacted us via Live Chat and was advised to return the wrong shoes to usA copy of her invoice and also a UPS Return Label were sent to her via email She was advised to provide us with a tracking number once she had returned the shoes Upon her confirmation with the tracking number, a credit card refund of $was requested on 8/15/ A $Gift Card was also sent to the email address provided Since she did not receive the email, the Gift Card number and pin were given to her over the phoneOur Resolution Specialist, Robyn, has generously offered for Ms [redacted] to place a new order with a shoe value up to $at the discount price of $ The value of $is $more than the original purchase price of $ Ms [redacted] may call us at ###-###-#### to place a new order She may reference her cr as her account is noted regarding the offerOur main priority is to provide the ultimate in customer service to everyone I apologize if we have not met this priority while servicing Ms [redacted] Thank you for your time [redacted] Eastbay Customer Service
January 19, Revdex.com of Wisconsin Attn: [redacted] – Lead Trade Practice Consultant WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s complaintWe received Mr [redacted] ’s order number on 1/16/Unfortunately, product number - New Era MLB 59Fifty Authentic LP Cap - Seattle Mariners, was cancelled as it was unavailable at the time the order was processed to shipI do apologize for any disappointment regarding the unavailable product Mr [redacted] ’s credit card was not charged for the cancelled product Product number 33778MA– Nike MLB Tee, was available and shipped 1/17/via USPSThe credit card charge for that product was $19.25, ($less $discount + $sales tax)The shipping and handling was freeUpon processing orders, unavailable products will be cancelled and available products will be shipped We do not cancel an entire order due to an unavailable productMr [redacted] may return the shirt if it is unwanted As a one-time courtesy, his account has been noted for our Returns Department to waive the $charge for the return labelMr [redacted] may refer to our Return Policy and also return instructions via the following links: https://www.eastbay.com/customerserv/help:returnPolicy/ https://www.eastbay.com/customerserv/help:returnUsInternational/ Mr [redacted] also contacted us via Chat on 1/18/I have reviewed the Chat transcriptThe correct information was provided to Mr [redacted] per the Customer Service Specialist and also the Leadership Staff Member he communicated with via ChatUpon providing an explanation and resolution via Chat, Mr [redacted] was advised to contact us via our customer service telephone number if he had any further concerns as our Chat service is provided until PM (CT)Mr [redacted] has requested a refund of $so he may purchase a product from another companyThere is no refund due to Mr [redacted] at this timeHe was charged only for the available product that shippedThank you for your time [redacted] Eastbay Customer Service
October 27, 2015Better Business Bureau of Wisconsin Attn: [redacted] RE: Complaint # [redacted] Dear [redacted] ,I received your correspondence and reviewed the information in Ms [redacted] ’s account I am very sorry that she has been experiencing such inconvenience and frustration with Eastbay in regards to her recent order and return.Eastbay orders billed or refunded to Canadian credit cards are based on U.Scurrency and refund amounts are not adjusted by our warehouse to reflect differences in exchange rates However, obviously Ms [redacted] ’s situation extends beyond that process, so I am happy to issue her an additional $refund This refund will be transmitted to her bank as U.Sfunds and should be fully processed by her bank within 5- business days.I thank her for her patience and I am hopeful she will continue to choose Eastbay for her athletic wear needs in the futureThank you for your time [redacted] Eastbay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I know that these shoes were a limited run, my problem is not being able to get the shoe My problem is that when I ordered them, they went into the cart, then I had to wait as the message said it was busy processing orders, then when it refreshed it let me pick the size I wanted and let me proceed with the checkout After checking out I received an email stating that my order is being processed and that the shoes would be shipping 3-business days
September 26, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Mr***’s commentsMr***’s Order number consisted of two shipments I am glad to hear he received the first shipment Invoice number for product number CP– adidas Originals Tubular Shadow, shipped 9/7/via USPS with a tracking number of Tracking results via usps.com indicate the package was delivered September 11, at 12:PM to the address requested It appears that the shipping address is a freight forwarding companyWhen using a third party reshipping company, we are unable to service customers for any missing, damaged or defective items or material difference once a package is delivered to a freight forwarder A freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipientWe are not able to make any exceptions to this policyTherefore, no refund will be processed for the product that has not been received Mr [redacted] may contact the freight forwarding company to inquire on his package per the shipping details provided above Thank you for your time [redacted] Eastbay Customer Service
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, Mr [redacted] ’s two Eastbay crs are and The most recent documentation in is from our Accounting department and states that refund check #in the amount of $was cashed and cleared our bank 4/18/ I have a attached a copy of the cashed checkOnce a check has been cashed, we are not able to reissue it If Mr [redacted] did not cash this check himself, he will need to contact his local authorities to report the matterThank you for your time [redacted] BCustomer Care Supervisor Eastbay
May 10, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have contacted our Circulation Operations Manager to request the removal of Mr [redacted] from our catalog mailing list Mr [redacted] will no longer receive our Eastbay catalog, effective June, I do apologize for the delay in completing this processMr [redacted] did have multiple accounts; therefore, the first request to unsubscribe was not completed on all accountsThank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I think the eastbay should do more than this.They can help me to negotiate with the carrier for investigationPlease help me! Thanks a lot [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
December 18, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] Dear ***, I have reviewed Mr [redacted] complaintI apologize for any disappointment regarding the condition of the product, the service received upon contacting us and also the incorrect return information provided to Mr [redacted] Mr [redacted] ’s order for product number [redacted] – Nike MLB Tech Fleece ½ Zip – Tigers, was placed and shipped 10/20/We received and processed his return on 12/14/Since the return was beyond days, our Returns Department sent the product back to Mr [redacted] as an unacceptable returnOur Return Policy may be viewed via the following link: https://www.final-score.com/customer-service/return-policy.html Our Return Policy states: “Returns and exchanges will be honored prior to days from shipment date to youReturns received more than days after date of shipment will not be accepted and will be returned to senderIf you receive an incorrect or defective item, we’ll make it right and take care of the shippingReturn incorrect, flawed or damaged items before days from the shipment date to you, and we’ll cover the return shipping and refund or exchange the item.” Our Returns Department will allow no exceptions to our Return PolicyWe are unable to fulfill Mr [redacted] ’s request to ship a replacement product free of chargeThank you for your time [redacted] Final Score Customer Service
February 17, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr***’s complaint I have refunded his credit card $ [redacted] for the item missing from his previous order He should see this credit post to his account within 5-business daysThank you for your time [redacted] Customer Care Supervisor [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I was aware that this product was noted as excluded from discount, I was misled when prompted by Eastbay to submit military verification after I had the item in the cart This made me believe that the military discount was seen differently than a promo or coupon codeI truely feel this was a form of bait and switch to ensure I would make the purchaseAdditionally, having been sent an email stating I would receive a discount only further confirmed this to be the caseRegardless of whether Eastbay or an affiliated organization sent the email, it give off the impression that it is supported by Eastbay, the original sellerI feel this is very deceptive advertising practices and should be changedHad I not believed I would receive the additional discount, it is likely I would not have completed the purchase Regards, [redacted]
Since they were proven distrusting in the first place, and I see no refund, I cannot accept this comment.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
January 12, Revdex.com of Wisconsin Attn: Stacy J [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Jonathan R [redacted] Dear Stacy, I apologize for the delay in responding as I did not receive the previous notification I have reviewed the information in MrR [redacted] account We were unable to cancel his order number as it had already shipped MrR [redacted] order included products classified as “sport activity products”; therefore, sales tax was chargedSince the clothing products are also considered as “every day clothing”, our Accounting Department advised that the sales tax amount of $could be refunded A PayPal refund of $for sales tax was requested on 12/29/ However, the PayPal refund has failedMr R [redacted] has opened an unauthorized dispute with PayPal for the entire amount of his order Therefore, the sales tax refund of $cannot be processed by PayPal MrResend would need to return the order for a complete refund or drop the dispute with PayPal MrR [redacted] may call our Operational Support Department at for further assistance regarding the PayPal refund Thank you for your time Jane M [redacted] Eastbay Customer Service
April 17, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed [redacted] ***’s account informationWe apologize for any disappointment regarding the shipping error*** [redacted] may return the shoes to us per instructions provided via the following ***k: http://www.footlocker.com/customerserv/help:returnUsInternational/ Since the order was shipped to a forwarding shipping company in New Hampshire, we will not reimburse return shipping costs from ChinaWhen using a third party reshipping company, we are only able to refund the shipping fee from the address we originally shipped the package toWe will only pay for return shipping when the item is shipped back from outside of the United States if you have the package shipped to your home country from our warehouse originallyAs a one-time convenience, we will refund up to $USD for the return shipping, as this is the maximum amount allowed for return shipping within the United States To receive reimbursement for shipping back the wrong item, please provide us a copy of your return shipping receipt that is printed from the register at your post office Please note the following: We will only refund up to $USD as a one-time convenience, when the receipt includes a “tracking number”The reimbursement may go back to the original credit card used on the orderReimbursement will not be able to be made until we receive the merchandise back and it is processed by our Returns DepartmentReimbursement will only be given for the item sent in errorReturn fees for unwanted or size exchanges will not be reimbursedPlease send your return shipping receipt to us in the form of an attachment (PDF, JPEG, PNG) to the following email address: [email protected] If you are unable to provide a scanned copy of your shipping receipt, you may fax it to the following: Fax Number: International - Attention: Jack, eCustomer CareSubject: Return Shipping Receipt Foot Locker Customer Sincerely, [redacted] Foot Locker Customer Service
August 16, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Ms [redacted] ’s account informationI apologize for any disappointment regarding the shipping error Unfortunately, the product requested is no longer available; therefore, we are unable to ship that item to Ms [redacted] as she has requested as her desired settlementMs [redacted] contacted us via Live Chat and was advised to return the wrong shoes to usA copy of her invoice and also a UPS Return Label were sent to her via email She was advised to provide us with a tracking number once she had returned the shoes Upon her confirmation with the tracking number, a credit card refund of $was requested on 8/15/ A $Gift Card was also sent to the email address provided Since she did not receive the email, the Gift Card number and pin were given to her over the phoneOur Resolution Specialist, Robyn, has generously offered for Ms [redacted] to place a new order with a shoe value up to $at the discount price of $ The value of $is $more than the original purchase price of $ Ms [redacted] may call us at ###-###-#### to place a new order She may reference her c
r as her account is noted regarding the offerOur main priority is to provide the ultimate in customer service to everyone I apologize if we have not met this priority while servicing Ms [redacted] Thank you for your time [redacted] Eastbay Customer Service
January 19, Revdex.com of Wisconsin Attn: [redacted] – Lead Trade Practice Consultant WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s complaintWe received Mr [redacted] ’s order number on 1/16/Unfortunately, product number - New Era MLB 59Fifty Authentic LP Cap - Seattle Mariners, was cancelled as it was unavailable at the time the order was processed to shipI do apologize for any disappointment regarding the unavailable product Mr [redacted] ’s credit card was not charged for the cancelled product Product number 33778MA– Nike MLB Tee, was available and shipped 1/17/via USPSThe credit card charge for that product was $19.25, ($less $discount + $sales tax)The shipping and handling was freeUpon processing orders, unavailable products will be cancelled and available products will be shipped We do not cancel an entire order due to an unavailable productMr [redacted] may return the shirt if it is unwanted As a one-time courtesy, his account has been noted for our Returns Department to waive the $charge for the return labelMr [redacted] may refer to our Return Policy and also return instructions via the following links: https://www.eastbay.com/customerserv/help:returnPolicy/ https://www.eastbay.com/customerserv/help:returnUsInternational/ Mr [redacted] also contacted us via Chat on 1/18/I have reviewed the Chat transcriptThe correct information was provided to Mr [redacted] per the Customer Service Specialist and also the Leadership Staff Member he communicated with via ChatUpon providing an explanation and resolution via Chat, Mr [redacted] was advised to contact us via our customer service telephone number if he had any further concerns as our Chat service is provided until PM (CT)Mr [redacted] has requested a refund of $so he may purchase a product from another companyThere is no refund due to Mr [redacted] at this timeHe was charged only for the available product that shippedThank you for your time [redacted] Eastbay Customer Service
October 27, 2015Better Business Bureau of Wisconsin Attn: [redacted] RE: Complaint # [redacted] Dear [redacted] ,I received your correspondence and reviewed the information in Ms [redacted] ’s account I am very sorry that she has been experiencing such inconvenience and frustration with Eastbay in regards to her recent order and return.Eastbay orders billed or refunded to Canadian credit cards are based on U.Scurrency and refund amounts are not adjusted by our warehouse to reflect differences in exchange rates However, obviously Ms [redacted] ’s situation extends beyond that process, so I am happy to issue her an additional $refund This refund will be transmitted to her bank as U.Sfunds and should be fully processed by her bank within 5- business days.I thank her for her patience and I am hopeful she will continue to choose Eastbay for her athletic wear needs in the futureThank you for your time [redacted] Eastbay
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I know that these shoes were a limited run, my problem is not being able to get the shoe My problem is that when I ordered them, they went into the cart, then I had to wait as the message said it was busy processing orders, then when it refreshed it let me pick the size I wanted and let me proceed with the checkout After checking out I received an email stating that my order is being processed and that the shoes would be shipping 3-business days
September 26, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Mr***’s commentsMr***’s Order number consisted of two shipments I am glad to hear he received the first shipment Invoice number for product number CP– adidas Originals Tubular Shadow, shipped 9/7/via USPS with a tracking number of Tracking results via usps.com indicate the package was delivered September 11, at 12:PM to the address requested It appears that the shipping address is a freight forwarding companyWhen using a third party reshipping company, we are unable to service customers for any missing, damaged or defective items or material difference once a package is delivered to a freight forwarder A freight forwarder also includes any form of third party responsible for holding and/or shipping an order to the intended recipientWe are not able to make any exceptions to this policyTherefore, no refund will be processed for the product that has not been received Mr [redacted] may contact the freight forwarding company to inquire on his package per the shipping details provided above Thank you for your time [redacted] Eastbay Customer Service
May 4, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, Mr [redacted] ’s two Eastbay c
rs are and The most recent documentation in is from our Accounting department and states that refund check #in the amount of $was cashed and cleared our bank 4/18/ I have a attached a copy of the cashed checkOnce a check has been cashed, we are not able to reissue it If Mr [redacted] did not cash this check himself, he will need to contact his local authorities to report the matterThank you for your time [redacted] BCustomer Care Supervisor Eastbay
May 10, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have contacted our Circulation Operations Manager to request the removal of Mr [redacted] from our catalog mailing list Mr [redacted] will no longer receive our Eastbay catalog, effective June, I do apologize for the delay in completing this processMr [redacted] did have multiple accounts; therefore, the first request to unsubscribe was not completed on all accountsThank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I think the eastbay should do more than this.They can help me to negotiate with the carrier for investigationPlease help me! Thanks a lot [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
December 18, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] Dear ***, I have reviewed Mr [redacted] complaintI apologize for any disappointment regarding the condition of the product, the service received upon contacting us and also the incorrect return information provided to Mr [redacted] Mr [redacted] ’s order for product number [redacted] – Nike MLB Tech Fleece ½ Zip – Tigers, was placed and shipped 10/20/We received and processed his return on 12/14/Since the return was beyond days, our Returns Department sent the product back to Mr [redacted] as an unacceptable returnOur Return Policy may be viewed via the following link: https://www.final-score.com/customer-service/return-policy.html Our Return Policy states: “Returns and exchanges will be honored prior to days from shipment date to youReturns received more than days after date of shipment will not be accepted and will be returned to senderIf you receive an incorrect or defective item, we’ll make it right and take care of the shippingReturn incorrect, flawed or damaged items before days from the shipment date to you, and we’ll cover the return shipping and refund or exchange the item.” Our Returns Department will allow no exceptions to our Return PolicyWe are unable to fulfill Mr [redacted] ’s request to ship a replacement product free of chargeThank you for your time [redacted] Final Score Customer Service
February 17, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr***’s complaint I have refunded his credit card $ [redacted] for the item missing from his previous order He should see this credit post to his account within 5-business daysThank you for your time [redacted] Customer Care Supervisor [redacted]