[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11905436, and find that this resolution is satisfactory to me Regards, Katherine Davis
B [redacted] Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Shame on Jane MartinShe did poor research and merely gave a hollow copy-and-pasted PC statementThere were no rocks in the shoes and they were not dirty (and neither are my floors as her customer service representative said.) When the package was returned, it was NEVER opened from my original packaging! Why would it be returned in the first place if it was opened and evaluated? So your employees deemed the shoes dirty (which they were not), spent money on supplies to repackage it, send them to me, and then what? What’s been the point of all of this and Martin? And then your customer service reps told us that our account was “edited” and that they way she spoke to us wouldn’t matter because corporate wasn’t capable of retrieving the phone cal The contents were NOT evaluated, the return instructions on the website were not correct, and needed to be emailed you sent them to the wrong email address, and two and a half months later told us they were dirty and non-refundable? MsMartin, your business and your particular business performance is a jokeEvery, single step of this return process has been botched by East bay — every single one.Jane martin’s lack of attention to detail regarding my complaint, how we have been treated by her staff, and her poor written response is absolutely mirrored in our experience with this companyWe discussed this experience with our soccer league, and everyone agreed that eastbay is a nightmare to deal with, and everyone advised to avoid this joke of a company like the plagueOur border collie would do a b [redacted] job running this business Regards, [redacted] ***
May 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s account informationAll orders are subject to payment verification and authorization prior to being processed to ship The verification system used for credit card orders is automated and did not approve this order; therefore, it was cancelled by our Payment Verification Department We are not provided with the exact reason as to why the credit card was not acceptedMr [redacted] ’s credit card has not been charged The requested funds will drop within 3-business days from the date of cancellation If the funds are not released, he may call our Payment Verification Department at and they will request a drop authorizationThank you for your time [redacted] Eastbay Customer Service
November 10, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Ms***’s commentsThe returned product number – Nike KD shoes (size 5.5) were inspected by our Returns DepartmentThe shoes were unacceptable as a return as they were dirty, cat or dog hair was inside the shoes and the shoe label inside was worn offWe are unable to restock shoes in that condition for resaleMs [redacted] may review our Return Policy via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Our Return Policy states: “Return/exchange merchandise must be unworn and in new condition with original tags.” Our main priority is to provide the ultimate in customer service to everyoneI do apologize if we have not met this priority per Ms***’s contact with our Customer Service Associates who provided her with the return statusWe are unable to issue a refund per Ms***’s request due to the condition of the shoesThank you for your time [redacted] Eastbay Customer Service
February 18, Revdex.com of Wisconsin Attn: Bradley [redacted] RE: Complaint # [redacted] – Eileen [redacted] Dear Bradley, I received your correspondence and reviewed the information in Ms [redacted] ’s account Her order was cancelled shortly after being entered into our system because the item was not available Due to the extremely high demand for these items and the large volume of people trying to place orders at exactly the same time, our website tells all launch customers that their order is not guaranteed until they receive a shipping confirmation with a tracking number I checked our current inventory for this item and at this time, it is not able to be ordered I have directed our leadership staff to monitor inventory and they will contact Ms [redacted] directly for payment if a pair becomes available Again, I am very sorry that this order was not able to be fulfilled We do understand the excitement surrounding these high-demand items and how frustrating it can be to our customers when product demand exceeds inventory available We welcome customer feedback related to launches as we strive to make the process as fair and streamlined as possible for everyone Thank you for your time [redacted] Eastbay
March 9, Revdex.com of Wisconsin Attn: [redacted] Juedes WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I received your correspondence and reviewed the information in Ms [redacted] ’ account Her return was received and processed on 1/18/ However, we are not able to complete a refund with PayPal because the customer has opened a complaint with PayPal regarding the transaction We are not able to issue any partial or full refunds on this invoice unless the complaint is closed or dropped by the customer If she would like to do so and then contact us back, we would be more than happy to review her account againThank you for your time [redacted] Customer Care Supervisor Eastbay
August 18, [redacted] *** RE: Case # [redacted] – [redacted] Dear ***,I have received your correspondence and reviewed the information in Mr***’s account UPS previously advised us that they closed the delivery investigation on Mr***’sorder because his voicemail inbox was full and they were unable to leave him any messages We were able to successfully complete the investigation and today we entered a refund of $for the package Mr [redacted] should allow 5-business days for his refund to be processed and his bank to post it back to his account Thank you, [redacted] Eastbay
Better Business Bureau of Wisconsin Attn: [redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted] ,I received your correspondence and reviewed the information in Mr***’s account I sincerely apologize for the problems he had with delivery of his recent order.UPS offers signature required as a feature of membership in their My Choice program, but it is not a feature that Eastbay currently offers to customers The only time a signature is required on one of our shipments is if the UPS driver does not feel comfortable leaving the package or if the customer’s shipping zip code requires signatures.As our claims department informed Mr***, UPS has denied our claim request because they confirmed the package was delivered As Mr [redacted] is stating that his My Choice account dictates a signature is required for all of his shipments, he should file a lost package claim directly with UPS regarding his package to request a refund Even though Eastbay doesn’t require a signature for delivery, UPS should have made this a requirement per Mr***’s My Choice account specifications If UPS has any further questions or concerns about his shipment, they are welcome to contact our claims department directly for assistanceThank you for your time [redacted] EastbayTell us why here
February 14, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Jaime R***) Dear [redacted] I have reviewed the account the original order was placed under for Jaime R*** Since the original order was placed by another customer and shipped to MrR***, the return was also processed under that account; therefore, the refund check of $was issued to the customer who submitted the order.Due to this inconvenience, I have requested a refund check in the amount of $to be sent to Jaime R [redacted] at his address It will arrive within 7-business days.Thank you for your timeJane Martin Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11978476, and find that this resolution is satisfactory to meHowever, this acceptance is contingent on my receipt of the new helmet (which in the letter is not in fact guaranteed) I have received an email separately from Eastbay which is substantially the same as noted in their letter to youHad this option been provided when requested, pursuing a complaint would not have been neccesaryI will await the return shipping label from Eastbay Regards, Lisa S [redacted]
October 29, 2015Better Business Bureau of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear [redacted] ,I received your correspondence and reviewed the information in Ms [redacted] ’s account Our Claims Department handled the investigation of the orders that Ms [redacted] stated were not received As there was already a previous claim of a lost package on Ms [redacted] ’s account, initially her request for a refund on her most recent order was denied To resolve this issue, I have issued a refund of $to refund Ms [redacted] for order #which UPS confirms was left at her front door Her card issuer should fully process this refund within 5-business days.We will not issue refunds for any additional claims of lost packages under Ms [redacted] ’s account If she chooses to place additional orders, she is doing so at her own risk If she does not receive future orders, she will need to file claims directly with USPS/UPS, her third party shipper, or her local police department.Thank you for your time.LindseyCustomer Care SupervisorEastbay
May 26, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed Mr***’s accountWe have communicated with him about this order many times since completing his delivery investigation In these conversations we have informed him that the requested shipping address on his order has been confirmed to be a reshipping freight forwarder The package was successfully delivered to that address and UPS obtained a signature from the person who received the package It appears that the package was then transferred to another address which is when it was apparently lost in transit We have explained to Mr [redacted] that we are only responsible for the initial delivery to the desired shipping address; if customers choose to then use a reshipper to send the package to a second address, they must deal directly with that service on any lost or missing items As we have confirmed to Ms [redacted] in all of our communications, his investigation has been completed and is closed No refund will be issued because UPS has provided proof that his package was successfully delivered by the shipper He will need to contact his freight forwarder for further assistance Thank you for your time [redacted] Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to Complaint and have contacted my local postal service I was informed that the package will still be sent but it will specify postage due to which as the above response from Jane the representive from Eastbay, noted in her deduction of the amount from the original price of the item It is either in their warehouse or on its way as I have been informed As for the process of their return policy method of enclosing a return smart label such as that is misleading to those that it does not applyIt It can be easily ovelooked or misinterpreted Regards, Reen F [redacted]
April 18, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s account informationI do apologize for any disappointment and inconvenience regarding the missing product number 1080BY– New Balance Fresh Foam V(size 14)A PayPal refund of $has been requested today, 4/18/Thank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Eastbay can not bear the freight, but must bear the cost of my loss, and give me the cost of my purchase
November 3, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s commentsOrder number included product number BB– Adi Ultra Boost Uncaged for $ The order was discounted $per the promotion code FINALfor 40% offThe total charge of $included sales tax of $and shipping and handling of $Mr [redacted] provided a screenshot prior to placing the order, indicating a discount of $was applied to the order per the promo Final40, which is not 40% and is incorrect Upon submitting the order, the correct discount of $was applied to the orderWe are unable to refund $per Mr [redacted] ’s request as the correct discount was applied to the orderMr [redacted] may return the product if unwanted The original shipping and handling charge of $is not refundable if the product is returned to us Per his previous contact with us, we have offered to waive the SmartLabel return charge of $6.99.If Mr [redacted] would like to keep the product, we will refund the original shipping and handling of $as a courtesyThis resolution has been discussed with leadership staff and will not be changedThank you for your time [redacted] Final Score Customer Service
January 23, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Reen F [redacted] Dear [redacted] I have reviewed the information in MrF [redacted] ’s accountMrF [redacted] has contacted us multiple times regarding his return of product number B- adidas Energy Boost Icon (size 11.5) We informed him that we were unable to track the return and to allow more time for it to reach us and be processedThe SmartLabel is a pre-paid, pre-addressed return labelThe SmartLabel is for US Domestic returns, only (excluding Hawaii) Therefore, it should not have been used for his returnThe correct return procedure was for him to pay to return the shoes via the delivery service of his choiceAs of today, 1/23/17, no tracking information is being provided for his returnI have requested a credit card refund of $today, 1/23/The refund amount includes the product value of $+ $sales taxThe original price of the shoes was $less a discount of $22.00, plus sales tax of $ The original shipping and handling charge of $is non-refundableI have noted MrF [redacted] ’s account that there is no credit due once we receive his returnThank you for your timeJane Martin Eastbay Customer Service
April 21, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr [redacted] ’ account I sincerely apologize for his inconvenience regarding his recent order His order came through as a quantity of four, which it should not have as this release shoe was limited to one per customer Launch items are housed separately in our warehouse and as only one pair should be shipping to each customer, this is likely why the quantity was not noticed when the order was picked When the order shipped it did show that all four pairs shipped, and we do need to do an investigation to determine the valid weight of the package before a refund can be issued in that situation I am sorry that Mr [redacted] did not receive prompt follow up from [redacted] as he should have been updated on the status of his investigation through its completion If he has not yet seen the refunds to his bank account we would be happy to provide a reference number that he can give his bank to trace the credit To avoid this issue in the future, I would also recommend that Mr [redacted] adhere to the “one per customer” launch rules as only one pair will be shipped to him regardless of how many duplicate items he orders Thank you for your time [redacted] Customer Care Supervisor Eastbay
March 28, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed [redacted] Kidd’s additional commentsAll returned products are inspected by our Returns DepartmentThey determine whether a product is acceptable as a return Upon inspection of the Jordan AJ Mid shoes, they were found to be dirty and worn without any defectsThe shoes are unacceptable as a returnThere are no exceptions made once our Returns Department has inspected shoes and deemed them unacceptable as a return [redacted] has been removed from our email mailing list as requestedThe catalog number, which is found on the back cover of the catalog, is required to unsubscribe from the catalog [redacted] may email that information to [email protected] and request to be removed from our catalog mailingsWe do apologize for any disappointment regarding her shopping experience with usThank you for your time [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11905436, and find that this resolution is satisfactory to me Regards, Katherine Davis
B [redacted] Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Shame on Jane MartinShe did poor research and merely gave a hollow copy-and-pasted PC statementThere were no rocks in the shoes and they were not dirty (and neither are my floors as her customer service representative said.) When the package was returned, it was NEVER opened from my original packaging! Why would it be returned in the first place if it was opened and evaluated? So your employees deemed the shoes dirty (which they were not), spent money on supplies to repackage it, send them to me, and then what? What’s been the point of all of this and Martin? And then your customer service reps told us that our account was “edited” and that they way she spoke to us wouldn’t matter because corporate wasn’t capable of retrieving the phone cal The contents were NOT evaluated, the return instructions on the website were not correct, and needed to be emailed you sent them to the wrong email address, and two and a half months later told us they were dirty and non-refundable? MsMartin, your business and your particular business performance is a jokeEvery, single step of this return process has been botched by East bay — every single one.Jane martin’s lack of attention to detail regarding my complaint, how we have been treated by her staff, and her poor written response is absolutely mirrored in our experience with this companyWe discussed this experience with our soccer league, and everyone agreed that eastbay is a nightmare to deal with, and everyone advised to avoid this joke of a company like the plagueOur border collie would do a b [redacted] job running this business Regards, [redacted] ***
May 2, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s account informationAll orders are subject to payment verification and authorization prior to being processed to ship The verification system used for credit card orders is automated and did not approve this order; therefore, it was cancelled by our Payment Verification Department We are not provided with the exact reason as to why the credit card was not acceptedMr [redacted] ’s credit card has not been charged The requested funds will drop within 3-business days from the date of cancellation If the funds are not released, he may call our Payment Verification Department at and they will request a drop authorizationThank you for your time [redacted] Eastbay Customer Service
November 10, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed Ms***’s commentsThe returned product number – Nike KD shoes (size 5.5) were inspected by our Returns DepartmentThe shoes were unacceptable as a return as they were dirty, cat or dog hair was inside the shoes and the shoe label inside was worn offWe are unable to restock shoes in that condition for resaleMs [redacted] may review our Return Policy via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Our Return Policy states: “Return/exchange merchandise must be unworn and in new condition with original tags.” Our main priority is to provide the ultimate in customer service to everyoneI do apologize if we have not met this priority per Ms***’s contact with our Customer Service Associates who provided her with the return statusWe are unable to issue a refund per Ms***’s request due to the condition of the shoesThank you for your time [redacted] Eastbay Customer Service
February 18, Revdex.com of Wisconsin Attn: Bradley [redacted] RE: Complaint # [redacted] – Eileen [redacted] Dear Bradley, I received your correspondence and reviewed the information in Ms [redacted] ’s account Her order was cancelled shortly after being entered into our system because the item was not available Due to the extremely high demand for these items and the large volume of people trying to place orders at exactly the same time, our website tells all launch customers that their order is not guaranteed until they receive a shipping confirmation with a tracking number I checked our current inventory for this item and at this time, it is not able to be ordered I have directed our leadership staff to monitor inventory and they will contact Ms [redacted] directly for payment if a pair becomes available Again, I am very sorry that this order was not able to be fulfilled We do understand the excitement surrounding these high-demand items and how frustrating it can be to our customers when product demand exceeds inventory available We welcome customer feedback related to launches as we strive to make the process as fair and streamlined as possible for everyone Thank you for your time [redacted] Eastbay
March 9, Revdex.com of Wisconsin Attn: [redacted] Juedes WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] Dear ***, I received your correspondence and reviewed the information in Ms [redacted] ’ account Her return was received and processed on 1/18/ However, we are not able to complete a refund with PayPal because the customer has opened a complaint with PayPal regarding the transaction We are not able to issue any partial or full refunds on this invoice unless the complaint is closed or dropped by the customer If she would like to do so and then contact us back, we would be more than happy to review her account againThank you for your time [redacted] Customer Care Supervisor Eastbay
August 18, [redacted] *** RE: Case # [redacted] – [redacted] Dear ***,I have received your correspondence and reviewed the information in Mr***’s account UPS previously advised us that they closed the delivery investigation on Mr***’sorder because his voicemail inbox was full and they were unable to leave him any messages We were able to successfully complete the investigation and today we entered a refund of $for the package Mr [redacted] should allow 5-business days for his refund to be processed and his bank to post it back to his account Thank you, [redacted] Eastbay
Better Business Bureau of Wisconsin Attn: [redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted] ,I received your correspondence and reviewed the information in Mr***’s account I sincerely apologize for the problems he had with delivery of his recent order.UPS offers signature required as a feature of membership in their My Choice program, but it is not a feature that Eastbay currently offers to customers The only time a signature is required on one of our shipments is if the UPS driver does not feel comfortable leaving the package or if the customer’s shipping zip code requires signatures.As our claims department informed Mr***, UPS has denied our claim request because they confirmed the package was delivered As Mr [redacted] is stating that his My Choice account dictates a signature is required for all of his shipments, he should file a lost package claim directly with UPS regarding his package to request a refund Even though Eastbay doesn’t require a signature for delivery, UPS should have made this a requirement per Mr***’s My Choice account specifications If UPS has any further questions or concerns about his shipment, they are welcome to contact our claims department directly for assistanceThank you for your time [redacted] EastbayTell us why here
February 14, 2017Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Jaime R***) Dear [redacted] I have reviewed the account the original order was placed under for Jaime R*** Since the original order was placed by another customer and shipped to MrR***, the return was also processed under that account; therefore, the refund check of $was issued to the customer who submitted the order.Due to this inconvenience, I have requested a refund check in the amount of $to be sent to Jaime R [redacted] at his address It will arrive within 7-business days.Thank you for your timeJane Martin Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11978476, and find that this resolution is satisfactory to meHowever, this acceptance is contingent on my receipt of the new helmet (which in the letter is not in fact guaranteed) I have received an email separately from Eastbay which is substantially the same as noted in their letter to youHad this option been provided when requested, pursuing a complaint would not have been neccesaryI will await the return shipping label from Eastbay Regards, Lisa S [redacted]
October 29, 2015Better Business Bureau of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear [redacted] ,I received your correspondence and reviewed the information in Ms [redacted] ’s account Our Claims Department handled the investigation of the orders that Ms [redacted] stated were not received As there was already a previous claim of a lost package on Ms [redacted] ’s account, initially her request for a refund on her most recent order was denied To resolve this issue, I have issued a refund of $to refund Ms [redacted] for order #which UPS confirms was left at her front door Her card issuer should fully process this refund within 5-business days.We will not issue refunds for any additional claims of lost packages under Ms [redacted] ’s account If she chooses to place additional orders, she is doing so at her own risk If she does not receive future orders, she will need to file claims directly with USPS/UPS, her third party shipper, or her local police department.Thank you for your time.LindseyCustomer Care SupervisorEastbay
May 26, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear ***, I received your correspondence and reviewed Mr***’s accountWe have communicated with him about this order many times since completing his delivery investigation In these conversations we have informed him that the requested shipping address on his order has been confirmed to be a reshipping freight forwarder The package was successfully delivered to that address and UPS obtained a signature from the person who received the package It appears that the package was then transferred to another address which is when it was apparently lost in transit We have explained to Mr [redacted] that we are only responsible for the initial delivery to the desired shipping address; if customers choose to then use a reshipper to send the package to a second address, they must deal directly with that service on any lost or missing items As we have confirmed to Ms [redacted] in all of our communications, his investigation has been completed and is closed No refund will be issued because UPS has provided proof that his package was successfully delivered by the shipper He will need to contact his freight forwarder for further assistance Thank you for your time [redacted] Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to Complaint and have contacted my local postal service I was informed that the package will still be sent but it will specify postage due to which as the above response from Jane the representive from Eastbay, noted in her deduction of the amount from the original price of the item It is either in their warehouse or on its way as I have been informed As for the process of their return policy method of enclosing a return smart label such as that is misleading to those that it does not applyIt It can be easily ovelooked or misinterpreted Regards, Reen F [redacted]
April 18, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s account informationI do apologize for any disappointment and inconvenience regarding the missing product number 1080BY– New Balance Fresh Foam V(size 14)A PayPal refund of $has been requested today, 4/18/Thank you for your time [redacted] Eastbay Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Eastbay can not bear the freight, but must bear the cost of my loss, and give me the cost of my purchase
November 3, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ) Dear ***, I have reviewed Mr [redacted] ’s commentsOrder number included product number BB– Adi Ultra Boost Uncaged for $ The order was discounted $per the promotion code FINALfor 40% offThe total charge of $included sales tax of $and shipping and handling of $Mr [redacted] provided a screenshot prior to placing the order, indicating a discount of $was applied to the order per the promo Final40, which is not 40% and is incorrect Upon submitting the order, the correct discount of $was applied to the orderWe are unable to refund $per Mr [redacted] ’s request as the correct discount was applied to the orderMr [redacted] may return the product if unwanted The original shipping and handling charge of $is not refundable if the product is returned to us Per his previous contact with us, we have offered to waive the SmartLabel return charge of $6.99.If Mr [redacted] would like to keep the product, we will refund the original shipping and handling of $as a courtesyThis resolution has been discussed with leadership staff and will not be changedThank you for your time [redacted] Final Score Customer Service
January 23, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint #(Reen F [redacted] Dear [redacted] I have reviewed the information in MrF [redacted] ’s accountMrF [redacted] has contacted us multiple times regarding his return of product number B- adidas Energy Boost Icon (size 11.5) We informed him that we were unable to track the return and to allow more time for it to reach us and be processedThe SmartLabel is a pre-paid, pre-addressed return labelThe SmartLabel is for US Domestic returns, only (excluding Hawaii) Therefore, it should not have been used for his returnThe correct return procedure was for him to pay to return the shoes via the delivery service of his choiceAs of today, 1/23/17, no tracking information is being provided for his returnI have requested a credit card refund of $today, 1/23/The refund amount includes the product value of $+ $sales taxThe original price of the shoes was $less a discount of $22.00, plus sales tax of $ The original shipping and handling charge of $is non-refundableI have noted MrF [redacted] ’s account that there is no credit due once we receive his returnThank you for your timeJane Martin Eastbay Customer Service
April 21, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] – [redacted] Dear [redacted] , I received your correspondence and reviewed the information in Mr [redacted] ’ account I sincerely apologize for his inconvenience regarding his recent order His order came through as a quantity of four, which it should not have as this release shoe was limited to one per customer Launch items are housed separately in our warehouse and as only one pair should be shipping to each customer, this is likely why the quantity was not noticed when the order was picked When the order shipped it did show that all four pairs shipped, and we do need to do an investigation to determine the valid weight of the package before a refund can be issued in that situation I am sorry that Mr [redacted] did not receive prompt follow up from [redacted] as he should have been updated on the status of his investigation through its completion If he has not yet seen the refunds to his bank account we would be happy to provide a reference number that he can give his bank to trace the credit To avoid this issue in the future, I would also recommend that Mr [redacted] adhere to the “one per customer” launch rules as only one pair will be shipped to him regardless of how many duplicate items he orders Thank you for your time [redacted] Customer Care Supervisor Eastbay
March 28, Revdex.com of Wisconsin Attn: [redacted] WGreenfield Avenue Milwaukee, WI RE: Complaint # [redacted] ( [redacted] ***) Dear ***, I have reviewed [redacted] Kidd’s additional commentsAll returned products are inspected by our Returns DepartmentThey determine whether a product is acceptable as a return Upon inspection of the Jordan AJ Mid shoes, they were found to be dirty and worn without any defectsThe shoes are unacceptable as a returnThere are no exceptions made once our Returns Department has inspected shoes and deemed them unacceptable as a return [redacted] has been removed from our email mailing list as requestedThe catalog number, which is found on the back cover of the catalog, is required to unsubscribe from the catalog [redacted] may email that information to [email protected] and request to be removed from our catalog mailingsWe do apologize for any disappointment regarding her shopping experience with usThank you for your time [redacted] Eastbay Customer Service