Real Property Management

Thanks for your complaint. We have work order records of this tenant submitting maintenance requests for the items mentioned in the complaint and we also show that we had sent out contractors to address the issues. According to my review of all work orders submitted by tenant, every time
the issue was resolved to satisfaction and there was not another complaint for at least several months. In the complaint the tenant states that this issue has not been resolved or addressed for years which is simply false. We have addressed all of the tenant's requests and complaints in a timely manner. If there is still an ongoing issue, the tenant is requested to call our 24/toll free maintenance line and start a work order and we will promptly address the issue. Thank you

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Complaint: ***
I am rejecting this response because:
The carpet was onlymonths old and in excellent conditionThe owner inspected carpet after tenants leftThe carpet installers stated it was considered wall to wall because of the large size and would not tack it down because a staff of Real Property Management asked me not to have rug tacked down2.The owner never asked for credit or social security numbers, although the owner does have a legal right to this informationReal Property does not understand that the owner still retains legal rights to their property and HOA rules over ride Real Property Management contract rulesAll tenants and owners must abide by HOA rules or lease can be terminated and owner can be fined.
The owner (myself) asked Real Property Management if the tenant had legal immigration statusMaryland law requires owners to rent to tenants with legal immigration status or face jail timeThe owner has a right to know who is living in their propertyOwners also have a right to inspect the applications3.I still have not received a formal written statement of accounting for the tenants security depositWhen an owner ends a contract with a Property Management Company, the security deposit reverts back to the ownerThe security deposit does not belong to the Property Management company It should have been put into an escrow account and be accounted forReal Property Management attempted to take money from my account after I ended my relationship with themReal Property Management is responsible for taking care of your property yet the company also allowed tenants to walk away with the owner's permanent parking passThe company does not check details to ensure owner's property is in good standing when tenants leave and allow their workers to take property from property owners.
6.Although my condo was HOA compliant, Real Property Management failed to keep my property HOA compliant by allowing their workers to remove itemsThe company refuses to accept responsibility for their short comingsReal Property Management's policy on removing items from an owner's property regardless of how it affects the owner's standing with the HOA rules is a very bad policy
Regards,
*** ***

Not a reliable vendors they promised to be there with Time window and they never show up it's kind of frustrating to dedicate your day and your time for someone that never shows up and never close to apologize for not showing up for business I wouldn't recommend

We had received the original work order for non-working toilet on 12/30. Our vendor went to the property on 1/but since this toilet is from a company that is not standard the vendor could not find the valve needed at *** ***. The vendor ordered the valve and went to the property
yesterday (1/11) to repair. This repair has now been completed. We apologize for the delay, but as stated the delay was due to the part not being standard and not being available.The mold issue that the tenant is complaining about is not mold. Our maintenance director has already discussed this with the tenant and the maintenance vendor has already cleaned the mildew.Thanks!

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Complaint: ***
I am rejecting this response because: The spots on the ceilings are not from oilThey are from a flood in the unit with scalding hot water from the dishwasher hose, a hole was in the hoseThe property mgmt office should have all of this on recordIf, in fact they keep records, which at this point is muteThe landlord will have all correspondence with the companyShe is handling it from hereI have no further comment or contact with Real Property Mgmt.
Regards,
*** ***

Contact Name and Title: ***/Client Relations
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@rpmgateway.com
I'm sorry for the lack of pro-active communication, however, as of 8/15/our company did not have an active voicemail system in place so I'm not exactly sure where Ms*** was
leaving voice-mailsWe switched from ATT to Charter and due to this transfer we had roughly days where our phones didn't work on and off along with our internet, which made communication very difficultWe are now up and running again and the communication is back on point
In regards to the plumbing and wiring violations, we can only follow the procedures and protocols put in place by University City and unfortunately they are not the easiest municipality to work with, which made finding a LICENSED in U.CITY plumber to complete the work VERY DIFFICULT! All the work has been completed in regards to the wiring and at this time we are waiting for the Plumber to schedule a re-inspection with University CityOur hands are tied as we are not a Plumber and Can not pull permits or complete any work in UCity
In regards to the deposit and application feeMs*** is more than welcome to come into our office at S12th Street, StLouis, MO and pick up her deposit between the hours of 9am-4pm M-F, however, as stated on the application, these fees are non-refundable even if their application is deniedThese fees cover the cost of criminal, credit and background check services and is not refundable

nancy [redacted] and shannon [redacted] are a rip off, don't rent from them

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 Complaint: [redacted]
I am rejecting this response because:1. The carpet was only7 months old and in excellent condition. The owner inspected carpet after tenants left. The carpet installers stated it was considered wall to wall because of the large size and would not tack it down because a staff of Real Property Management asked me not to have rug tacked down.2.The owner never asked for credit or social security numbers, although the owner does have a legal right to this information. Real Property does not understand that the owner still retains legal rights to their property and HOA rules over ride Real Property Management contract rules. All tenants and owners must abide by HOA rules or lease can be terminated and owner can be fined. The owner (myself) asked Real Property Management if the tenant had legal immigration status. Maryland law requires owners to rent to tenants with legal immigration status or face jail time. The owner has a right to know who is living in their property. Owners also have a right to inspect the applications.3.I still have not received a formal written statement of accounting for the tenants security deposit. When an owner ends a contract with a Property Management Company, the security deposit reverts back to the owner. The security deposit does not belong to the Property Management company.  It should have been put into an escrow account and be accounted for.4. Real Property Management attempted to take money from my account after I ended my relationship with them.5. Real Property Management is responsible for taking care of your property yet the company also allowed tenants to walk away with the owner's permanent parking pass. The company does not check details to ensure owner's property is in good standing when tenants leave and allow their workers to take property from property owners. 6.Although my condo was HOA compliant, Real Property Management failed to keep my property HOA compliant by allowing their workers to remove items. The company refuses to accept responsibility for their short comings.7. Real Property Management's policy on removing items from an owner's property regardless of how it affects the owner's standing with the HOA rules is a very bad policy.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]1. I am rejecting this response because: I explained to Real Property Management that I was buying new carpet which must remain in the condo unit to maintain compliance with my Homeowner Association (HOA) rules. The company agreed to maintain compliance with my HOA rules. Also, company advertised the vacant condo with the carpet showing and put that information in the advertisement so the company knew the carpet should have been in the apartment unit.
2. I never received a formal accounting of what Real Property Management did with the tenant's security deposit. 
3. On 8/22/15, Real Property Management made an illegal and unauthorized attempt to take money out of my bank account.
4. Real Property Management was the one responsible for selecting the tenant that skipped out on the rent. When I attempted to question the company about the tenant,  I was told by the company's staff that I (owner) had no right to know anything about the tenant. I did my own research to find out about tenant's legal status.
5.Real Property Management allows their workers to take whatever they want from an owner's property. They do not adequately supervise their workers.
6. Real Property Management alleges they trashed everything when cleaning, yet they left a shower curtain in only one bathroom, stray dishes on the kitchen counter and a bag of trash, and instead took the new wall to wall $3000 carpet and padding which was actually installed and placed on the floor.
Regards,
[redacted]

This owner contracted Real Property Management to manage the property. Her tenants skipped (left before the lease was up). When they did so, they left quite a bit of junk and trash. The owner ordered Real Property management to trash out the unit. At no time, did the owner disclose that these...

carpets belonged to her. The management agreement states we are not responsible for owners personal belongings, not considered fixtures. Everything left in the home was discarded, as ordered by teh owner. Between late fees, legal fees, and repairs caused by the tenants, the security deposit was used in accordance with State Law. It was not enough to cover the cost of repairs caused by the tenants. The owner signed an agreement stating she would pay for all maintenance and repairs. The owner owes the funds.

Thanks for your complaint.  The following is our response to your request:1) The termination fee cannot be refunded.  The management agreement that you signed with us clearly states that termination fee and states that this fee will be charged should you chose to terminate management with...

us during the duration of the agreement.2) Your current tenant's were clearly provided with instructions that they are not to send us any funds since you terminated management with us.  However they sent us funds via a third party ACH vendor ([redacted]) which we received on 12/30.  ACH funds received via [redacted] take up to 5 business days to clear.  The funds will be sent to you after they have cleared.  We are not holding any funds for you.  Please note that we did not tell the tenants to send us the money, they chose to do this on their own and we cannot send you the funds until they have cleared.3) Your allegations on owner statements are completely baseless.  Every single owner statement for every month is available via your owner portal.  We have helped you multiple times logging into the owner portal.4) None of our employees every lie to anyone on the phone about who they are.  Contessa L[redacted] happens to be one of two people that answer all calls coming in to the office.  Your allegation that we never allowed you to talk to a supervisor is also incorrect.  You have been dealing with our operations manager, Dianelys G[redacted] for the past several months.  We have emails and records of discussions that you have had with her.Thank you for your business on the past.  We valued you as a customer and are sorry to see you leave.

The pictures do not show any mold.  They show what looks like spots from oil residue in the kitchen.  I also do not see a work order in our system for this.  I have started a new work order in our system and we will have someone contact the tenant to address the issue.  Thanks.

Initial Business Response /* (1000, 5, 2015/07/30) */
We have contacted the consumer and explained when you have a third party(caseworker) involved we communicate with the third party(caseworker) directly and rely on them(caseworker) to communicate with their client in regards to the move-in and...

inspection process. I have asked the consumer to contact me directly with any further issues.
Initial Consumer Rebuttal /* (1500, 7, 2015/07/30) */
This dispute that was filed turned out to be a miscommunication. Before viewing the property on June 6, 2015; the property which I paid a $30 application fee and a $500 deposit to move in with I was taking my time apartment hunting. I viewed apartments throughout the south city region of St. Louis. A few of them I viewed were being rented out by RPM Gateway. Eventually the property owners learned who I was because I had given them my information.
I had to explain to them I was disabled (referring to my lupus/manic depression) and that I worked with a company that would be paying my deposit and 2/3rd of my rent every month. I paid an application fee to one of the property managers and was guaranteed the apartment. Unfortunately at the same time I had fallen ill and was hospitalized. At that point that specific property manager and I could not reach each other. Once I finally got out of the hospital, I was assured that the apartment would still be given to me but sadly I was later informed that it was given to someone else.
Final Business Response /* (1000, 19, 2016/01/04) */
We offered to refund her money because she told us she did not want the apartment anymore.
We asked that she work with the Revdex.com to give resolution to the issue. She said she would not be working with Revdex.com.
Her caseworker from [redacted]'s Center told us not to refund her deposit as her time limit has now expired and she was not working with Revdex.com or us.

PLEASE SEE BELOW AS THIS IS THE COMMUNICATION WE HAD WITH MS. [redacted]; PER HER CONTRACT THE TERMINATION DATE IS 8/16/2017, WE LEGALLY PER THE MISSOURI REAL ESTATE GUIDELINES HAVE 30 DAYS TO CLOSE HER ACCOUNT FROM DATE OF CONTRACT TERMINATION WHICH WAS 8/16/2017. WE ARE WELL WITHIN OUR LEGAL...

RIGHTS.  WE DID HOPE TO PROCESS AND CLOSE THIS ACCOUNT SOONER, HOWEVER, ON 6/30/2017 THE TENANT, SHE PLACED, BOUNCED A CHECK, AND ANOTHER AND ANOTHER THROUGH OUR ONLINE PORTAL. PER THE REAL ESTATE COMMISSION GUIDELINES WE HAVE TO WAIT UNTIL ALL CHECKS HAVE CLEARED/BOUNCED BEFORE CLOSING AN OWNER'S ACCOUNT.  MS. [redacted] SENT AN EMAIL ON 8/2/2017 AT 12:20 PM ASKING IF HER ACCOUNT HAD BEEN CLOSED... SHE DIDN'T WAIT FOR A RESPONSE, INSTEAD WENT ONLINE TO GIVE NEGATIVE REVIEWS AND FILED THIS COMPLAINT. IF SHE WOULD'VE GIVEN US THE NORMAL BUSINESS RESPONSE TIME OF ATLEAST 24 HOURS, SHE WOULD'VE RECEIVED AN ANSWER TO HER QUESTION AND REALIZED SHE HAS BEEN PROCESSED AND HER ACCOUNT IS CLOSED.  WE DO NOT OWE HER ANY OTHER FUNDS AS HER MONIES HAVE BEEN PLACED IN THE MAIL. Owner[redacted]—[redacted]I have received your letter of termination. We will take this in to effect as of 8/16/2017. All funds and final statements will be forwarded to you within 30 days of final termination date, per the contract, although, I see no reason for it to take that long. Please let us know where to forward leases, ledgers and keys upon termination. Thank You.06/20/2017 1:53 PM-CommentPublished to Owner Portal  [redacted]I just wanted to let you know that [redacted]'s payment on 6/30/17 was returned as NSF, she did go online to make a payment this morning, but I cannot finalize your accounting until this payment settles. As soon as I am able, I will close out your account.07/06/2017 8:52 AMTell us why here...

We have already sent the keys back to this client.With regards to the refund of the setup fee, we respectfully decline.  We performed all of the work that we had agreed to performing, including an initial marketing inspection, marketing the property on several websites and actively processing...

prospective tenant applications.  We even had an applicant that was very interested in renting the property.  The owner cancelled the management agreement since they found a tenant on their own.

I am sorry that you are not satisfied with our response.  As previously stated, we have done everything that we were contractually obligated to do and we will not be waiving or refunding the termination fee.  Thank you again for your business.

Primarily, there was no wall to wall carpet. This was a throw rug, not tacked down.1) The owner claims that she notified us of the $3000 carpet which is not the case. We reviewed all records to include the paperwork the owner submitted, and there was nothing noting this carpet. The carpet was not in good condition and not fit to be used anywhere. It was assumed this belonged to the tenant who skipped, and was discarded along with numerous other trashed items. 2) The lease is between the management company and the tenant.  The security deposit accounting goes to a tenant, not an owner. 3) At no time did the management company make an illegal attempt to take money. The owner owed money to the property manager and via the management agreement agreed to pay for maintenance.4) When the tenant was selected, there were no issues. It was the tenant who made bad choices. We cannot control tenants behavior. We can only control how they treat the home. This owner wanted credit information and social security numbers on the tenant. Due to the privacy act, we cannot give this information to owners. This was explained to the owner. 5) This is not true, and in writing is at the very least, slander. 6) There was quite a bit of trash coming out of the home. They could not get everything in the truck. What was left would of been taken care of by the cleaning crew.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
1. I am rejecting this response because: I explained to Real Property Management that I was buying new carpet which must remain in the condo unit to maintain compliance with my Homeowner Association (HOA) rules. The company agreed to maintain compliance with my HOA rules. Also, company advertised the vacant condo with the carpet showing and put that information in the advertisement so the company knew the carpet should have been in the apartment unit.2. I never received a formal accounting of what Real Property Management did with the tenant's security deposit. 3. On 8/22/15, Real Property Management made an illegal and unauthorized attempt to take money out of my bank account.4. Real Property Management was the one responsible for selecting the tenant that skipped out on the rent. When I attempted to question the company about the tenant,  I was told by the company's staff that I (owner) had no right to know anything about the tenant. I did my own research to find out about tenant's legal status.5.Real Property Management allows their workers to take whatever they want from an owner's property. They do not adequately supervise their workers.6. Real Property Management alleges they trashed everything when cleaning, yet they left a shower curtain in only one bathroom, stray dishes on the kitchen counter and a bag of trash, and instead took the new wall to wall $3000 carpet and padding which was actually installed and placed on the floor.
Regards,
[redacted]

To Whom it may concern,The tenants entered into a lease on May 29, 2014 for the property known as [redacted], Baltimore MD 21224. Trash, the tenants are correct when they say they neatly piled the trash up, and organized it. They are incorrect in stating it was left in a designated...

pick up spot, and in fact was never picked up. The trash need to be hauled and brought to the dump which is what was accomplished by the owner. House was NOT thoroughly cleaned, and we do have pictures of this. Their lease states that the carpets must be professionally cleaned, the tenants admitted that it was not. They were brand new when they moved in.All final water bills are due prior to processing the security deposit. The tenants did not pay their final water bill. Prior to us processing the security deposit, we called the water company to verify this. The tenant agreed to this when they signed their lease.When they moved into the home, it was completely renovated from top to bottom, and there were no previous tenants. We have this well documented, and the owner has full receipts detailing the renovations. The home was in good condition and  there were no holes in the walls.All charges were completed at market rate. The law states that we must provide the tenant with an itemized list of charges which we did in the form of the security deposit disbursement letter. We do have on file a move in inspection, and a move out inspection. We also have on file two inspections in-between documenting the tenants care of the home. At this time we respectfully decline the tenants request for a refund.

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 Complaint: [redacted]
I am rejecting this response because: My concerns were not addressed, only dismissed. I do not want other consumers to think problems with this business are unique to their experience.Regards,
[redacted]